I go to the location at 3150 Burke Road. They are always pol and kind there. I believe they are better than Grifols and CSL. I took a 6 month brake and when i came back Precious, one of the phlebotomist greeted me , and remembered my name. Little things like that make a person feel special. Thank you Octa team for team treating me right. read more

Just when I thought the place couldn't sink any lower, a new levels of fail were reached. I went there Thursday at about 6:40-6:45 and their security guard was outside telling people that they were closed "they were short staffed" because a staff member had a death in the family and that they had to get people out of there all day. I look inside, there were 8-10 people in line and they were still taking plasma. Not to be disrespectful or callous but the whole thing reeked of bullshit. I understand that things could happen but if it was that bad, why not just send out an email, text, or message through the app and shutdown earlier rather than just keep having a normal business day and then sending security out and writing a note to close 15-20 minutes early when you can't just shutdown and leave anyway? It's a gamble coming there because if they want to mail it in, you basically wasted your time and travel. They don't let you fill out your intake early anymore beyond 30 minutes and you often have to redo it because the wait is so long. According to their own rules, if you're in before closing and you pass your screening, you'll be seen. It's just on you to complete the donation. You also have to watch some of those screeners because they can bullshit you too and defer you just to get you out because they want to chill. You basically have to write off 3-4 hours minimum to donate. Besides the chronic short staffing, you have to factor in employee breaks and people cutting line. When it comes to line cutting, you have to be aware at all times because people will literally walk in and not only try to get in front of you but will cut the entire line. People will also let randoms with sob stories cut or reserve spots for their friends. Waiting for the place to open is even worse since you're outside and line cutting and fighting is even worse then. The employees, management, and security don't pay attention and won't do shit when you try talking to them but they'll throw you and whoever's starting shit out if you stand up for yourself. Hell, I've seen them call the police to throw somebody out who complained out loud when the employees were watching TV instead of sticking donors. There's also been cases before where they'll send security out to try and keep people from coming in well before closing with some crazy excuse but they're still up and running. Another tactic they do is to offer an express pass to come back tomorrow when they're in the mood to fuck off. The problem with that is they don't allow them to be used after 5PM and it only applies to the screening line instead of the full visit like Octapharma designed. Contacting corporate is useless since the communication is redirected to them rather than someone with oversight. They basically get to run themselves. read more

Piss poor place with piss poor service. Plan to be here minimum 3 hours. This place is a waste of space and these workers are collections a free check sitting on their ass. Please go to another location. read more

They only have a 1 or 2 people at all times who take vitals, which makes the line longer and congested. The line is so long that people sit on floor within the line. I even seen one guy sleep while sitting on the floor waiting to be screened. The workers are rude and there is Mexican security guard that sneaks around and peaks on your phone to see what you are doing. That is a bit much for me. read more

I've been donating at the Stella Link location for over a year. The staff is largely amiable, if terribly inefficient. The questionnaire through the app has streamlined things somewhat, but not nearly enough. The queue for screening is very slow, and must be endured, standing. Any Shakey's Pizza could do much better, even the DMV lets you take a number and sit. I've stood in line a minimum of 45 minutes, and as much as four and a half hours. This is exacerbated by the facility having six stations for screening, but generally a maximum of two screeners on duty, and quite frequently only one. There is evidently zero cross-training, although I have ben told that this particular location is used for training of new employees. The phlebotomists are a mixed bag, mostly rather inexperienced. I've had bruises from venipuncture that have disqualified me from donating for as long as three weeks. There are obvious solutions to these problems, but they do not seem to be a priority to management. read more

One again, the only plasma center in Texas to open 2 hours late because.....a damn team meeting. How is possible most companies can do meetings in a timely manner and not affect business ?....I know the B.S. reply will be something like this....we strive to provide a good service to our donors, we apologize for the inconvenience.....blah, blah, blah.... read more

Octapharma Plasma - Houston - Blood & Plasma Donation Centers Near Me - Houston, Texas

I enjoy Octapharma located on Stella Link! They treat you with the upmost respect, even when their is a long line the staff acknowledges you. When it's your turn they apologize for the wait & even give you a what I call V.I.P. pass to basically skip to the front of the line just to show their appreciation!!! Although it works both ways. You have to be patient with them. Even if they are under staffed or if the lines are long just your turn & that will make the process easier for you. The place is always clean & they have televisions for your comfort while you wait to what I call help saving a life! The staff greet you with a warm welcome. The restrooms are always stocked. Well I can speak for the ladies restroom only. Their hours of operation are great! Also if you download the app on your phone you can keep up with your vitals, as well as your donations. You can also receive points to get extra thing. Just check it out for yourself. You won't be disappointed!!! Thank you Octapharma for making my donation experience a great experience!!! read more

I can say nothing good about this place. The lines take longer to get through than it does to donate plasma (1-1/2 hours) - and that's if you're accepted. They asked me to get a medical release due to my age, which I did, all signed and approved by my PCP. OP's bureaucrats rejected it, and demanded that two, count 'em, two, alphabetic letters be added to it by the doctor. I did that. I brought it back in and four days later got a call from their in-house MD, approving me to donate. But when I went in again, they made even more excuses not to let me donate! They asked for more mods to the medical release, which my doctor provided, and now they want me to go through the whole process all over again! If they can't get it right the first time, why would I trust them again? I visited them 6 times for a total of 8 hours of waiting, but was never accepted to donate a drop. If you want to participate in a completely broken system inhabited by incompetent back office people, go ahead and go to Octapharma, Me, I recommend you not waste your time. After all, if they can't get the paperwork right, what guarantee is there that you won't catch HIV or some other illness from them? Go elsewhere. read more

What can I say ....the staff is so nonchalantly I just don't give 2 f**** about you ..they are coyly rude and condescending....no matter who you are...attitude....and having an esteem of being better than you ...and once the Supervisor stuck me and it felt like needles cutting like razor blades....she didn't care....I have coming here....will not ....CSL Plasma on W. Little york is so much more down to earth, kind, and dope.....f**** octaphsrm with their turned up noses.....they can stick it up there arses!!!! Just to be blunt.... read more

Octapharma Plasma - Houston - Meow - Blood & Plasma Donation Centers Near Me - Houston, Texas

Horrible rude staff He actually yield at me I front of others No class at all Also I got cheated with my payment after my both arms got messed up Horrible place Horrible management read more

Staff is friendly, restrooms are pretty clean, very caring, donation area is always clean, most times work pretty fast, they are very attentive to the donors, they monitor you very well, not rough. read more

The phlebotomist spend more energy avoiding doing their job, than actually doing what they are paid for...trash.

First time here and everything went great! I was feeling super nervous and CC help me out through the whole process! CC you're amazing, I love your enthusiasm and actitud ! Nice vibe read more

Love going to octopharma in Jersey Village. Great staff. My favorite staff member is Falicia!!! Make sure to go today!!

I gave like 54 percent plasma than they needed to readjust the need 5 time after the 5 times my arm was swollen..They wanted to restick but I can only give blood in one arm so I said I couldn't.. because of the pain..The tech and her supervisor said I would receive the full amount..but to my surprise I only received 10 dollars..I was insulted and to top it off had only that to get home..I was standed and lied to. ..Not far nor do they keep there word..Fred Ellison please advise fredellisonf150@gmail.com read more

Just drove about 13 miles to this location to drop off a relative before they close at 5pm(Dec 24, 2022) as is showing on their phone App. We get there just to find they are Closed due to plumbing problems! Why didn't they have the courtesy to notify the public and their customers thru their phone App they use for other communications? Because they don't care that's why! read more

The staff started off slow when first open but now their Luke tired of the job and slow. Empty chairs are in the center room while 15 donors are waiting!! Not acceptable! read more

They are horrible very unprofessional they treat everyone like animals. There is always a change in employees. A man came out and gave a write up to a coworker on the floor in front of everyone quite embarrassing. I told the manager she didn't do anything nor gave me the corporate office number, but thanks to Google I got it anyway. A few of the workers talk about each other and discuss company business. STELLA LINK is a horrible location. One of the workers tried to come on to my husband and now everytime she sees me it's a problem. The first time she said my arm wasn't healed from last donation smh tell these people how you tried to come on to my husband. Everytime I see her they turn me away Natalie read more

i am unclear why management doesn't see the disfunction on the floor. people take time out of their day to come donate. it shouldn't take as long as it does to get in/out if this place was ran by someone who cares about a reputable name or place. Half the time the machines are not set up and ready, and this is when the doors open. usually their late to open doors and have to wait 30/40 minutes to start, again when they first open. the staff complains and makes clients wait while they have their discussion about lunch, etc.. if management paid attention this place could be one of the best. but no one cares enough to read the reviews and make changes for the best. read more

The staff are friendly and try to make your visit as quick as possible. They offer monthly bonuses that make it worth coming in frequently. I recommend this location! read more

This place takes too long. First visit was 8 hours. Following visit 4 1/2 The only good employees they seem to have is CC and Donovan. Everyone else moves with no motivation, care or urgency. Other employees could help staff on floor and they choose not to. read more

I was in there 3/14/19 This was the worst experience ever. They we goofing around with donors talking about personal things allowing donors they know to yell and act foolish. The techs were busy laughing and talking instead of concentrating. This is not a party but a place of bussiness. Donors were using profanity as well as employees. It amazes me this is tolerated. The manager was there and had to speak to one of the donors to stop talking but that continued as well. Worst plasma experience ever. read more

Huge line when I went. Workers can't be bothered with questions...overall bad experience & decided to leave after wasting almost an hour and no real progress in line. They need a bigger staff!! read more

I donate to the location in Pasadena. Megan is awesome and has a wonderful sense of humor and very good at getting you thru the process quickly. This is a worthy cause and you will never know who's life you saved by just taking a hour or two out of your day.There is young Hispanic girl that I haven't caught her name yet but she deserves a raise and a paid vacation to Maui. The $$ paid out help take care of those nagging bills that never seem to end. read more

I have been coming here for 4 years. When it gets busy the staffing is not sufficient but most phlebotomists work as hard and as quickly as they can in spite of management. read more

Great service once again. Slight technical difficulties with my machine but, the situation was rectified by a worker, SeiSe, once noticed. Wait duration to donatewasn't very long either considering time of day. There were two other young ladies who also helped with situations in a nice manner. I must say they have quite a staff. read more

You have to know the right time to come because it can get busy, and some people just need a little more practice sticking.. besides that the staff is super cool and they are HUMAN so treat them how you want to be treated and they will treat you based off of YOUR actions towards them. Miss Rhonda is fabulous ! read more

This center is slow and the tect take there time to get you in and out of here..this is not that best place to come to at all very ..very slow read more

My best experience so far, Donovan needs to be the supervisorl of the donor floor. He loves his job he's always consistent he's a team player he can stick my veins and they are small and they roll, he keeps his teammates spirits up, keep the donors in good spirits, especially when there's a long wait. He's never out of character no matter what the situation is and I've seen so many different situations that can be discouraging to employees there. Donovan stands out and I see the morale rubbing off on everyone from front to back, check the tape corporate on Donovan's customer service care to clients leadership skills and problem solving methods. I want y'all to play the footage on him because he keeps the same attitude every time every situation. And the clientele can be quite rough. Everyone is fabulous there I never feel mistreated or as if I'm a number, but I do sometimes see the reflection of being overworked or overextended on some of the staff, not that it comes across in their customer service I can see it in their body language because I've been cutting hair for 34 years and I know how you can be over extended.but Donovan I promise you I have never saw a different look on his face or a change in his attitude no matter what the situation was or how many donors were in there or how overworked they were. I've been a business owner for 34 years same business, and I know enough about the mechanisms and about clientele and about the workflow especially in this industry because there's a lot of liability involved if people slack up or stop caring. Please play the footage because I've never seen this in Donovan. Recognize that man accordingly and promote him to the title that he is deserving of. Your biggest mistake is to think that the clients don't know his worth and that is co-workers don't know his worth and that the clients and co-workers don't value him being there. read more

The worst place you can go to it's dirty and the people are very slow and don't wanna do there jobs

Let me put it this way, I know this place is always busy but no matter if I come early as 6:30am to be in line whenever they open at 7am or late as 3pm. You'll be there waiting for about 2-4 hours to get out. When you enter if it's not your first time, takes about 10-20mins to get on on line to access the computer to answer the questions everyone is asked when they enter. Takes about 5mins to answer them. Then you get in line to get your blood screened/checked & you wait from 20-45mins After that, you sit and wait to be called which it takes from 20mins-1h After you're called, you lay on the bed & wait another 10-30mins to be hooked to the needle. After that depending your body, may take 30mins-1h to finish your plasma donation. Then you gotta wait 5-15mins for someone to come and unhook you from the needle & then you're good to go. I know it's a donation place so I shouldn't have any excuses because everyone in here is for the compensation, that's a fact, but the waiting time is ridiculous so if you plan on coming, expect here to be half a day. read more

I always get treated with respect and politeness. They also have made improvements in wait time so the process has not been long and they are doing everything it seems they can in these times of covid 19 crisis. I recommend them. read more

Usually pretty fast, but today is a strain on me and everyone around me. People are getting anxious...but patience is a virtue.

If you want a little extra cash, this is the place to go. The staff is cool and professional.

So I went to this place to donate plasma. I was not aware that this was a paid for plasma warehouse. I go in and the smell of A$$ and Frito slaps you in the face. The people there waiting to get paid for their crack/meth plasma were the bottom of the barrel of society. They were unclean, yesterdays clothes on, ashy, dirty hair....it was horrible. I just turned around and walked out. The center is in the hood and everything about it is hood. I wouldn't sit on a chair or lay on a table after any of these people. I wouldn't even except plasma from this center, I am very curious what their screening process it. Looks like the standards are low. read more

I have been coming here for almost 1 month now and every visit has been a positive experience. The staff is very nice and make you feel comfortable. The center is always clean! They offer monthly bonuses as well. read more

Tabatha you are so right....I was actually discriminated against when I went in. I am Muslim and I visited this center on Tuesday 10/4/2016 wearing a dress and my burqa. I was on the website to make sure that prior to going to make sure I would have everything I need. I was driving from the Clear Lake area so I wanted to be sure I had what I needed. I got there with all of my documents and my online billing statement that I printed off was not acceptable. I explained that I am paperless and all my bills are on line. They told me I would have to get a bill from the company. As I look around I am confused because there is NO WAY all of these people have bills in their names, half of them failed to even shower that day. So I drive back home to Clear Lake. I go to the Clear Lake Water Authority and get a printed bill, which looks exactly the same as the bill I tried to submit. On today 10/5/16 I showed up at 9am in my dress and Barqa and they tell me I can't do it because I have a dress on. WHAT!!!! They said nothing about my dress on Tuesday but all of a sudden I can't have a dress on because they have to look at my stomach. Since I do not wear or own pants or shorts I said I have a sheet in my car that I could wrap around my waste so my dress can be lifted without exposing my body, they said NO it has to be pants or shorts. DISCRIMINATE MUCH???? They were very rude, I asked to speak to a supervisor and she was busy. So I left and since I was parked right out front I called on my cell phone and asked for a supervisor and the girl that was at the front counter who said the supervisor was busy, pretended to be the supervisor on the phone as I watched her from my car. I guess this was a good thing because if the place is as dirty as Tabatha A. says, I dodged a bullet. read more