It takes a special kind of person to be a nurse. One who cares deeply about others. I've had my…read morethird child at Methodist Hospital. The other two were born at Methodist Medical Center and Willowbrook locations. Service quality has been consistently good for both child births. This is why we were keen on delivering at Methodist Sugar Land. There were several nurses at the Sugar Land location that went above and beyond - 1. Robin (delivery date nurse) explained all of the steps during baby delivery in a way that was easy to understand. She was patient and anticipated all of the things we would need prior to us asking. Her fun stories kept us entertained while she cared for us. 2. Maria and Lisa (post pardum nurses) were attentive, professional and went out of the way to ensure we were comfortable. The staff are professional and know their stuff.

Prayer is encouraged at this allegedly non-profit religiously affiliated hospital. Indeed, it is…read morenecessary just to get through the long wait on the phone to make an appointment, or to use their online scheduler. Then, there is the true ordeal over which to pray...paying the OUTRAGEOUSLY HUGE testing costs. Did I mention this is a non-profit hospital?? My horrible Methodist doc, Wade Rosenburg, called in an ultrasound for my gallbladder. Well, he didn't really call it in so much as I had to make my own appointment, then wait a week just for a testing date, followed by arrival at 7 am only to find out the orders weren't there after all! So, they called the doc to get them. Then, instead of the 2-3 days I was quoted for the results, it was 3 weeks! So, what, you may ask, did I get for my trouble? First, this most Christian of hospitals didn't like my $5K deductible, and demanded half down on the test to the tune of over $600. That, or no test. Nice time to tell me upon arrival. Talk about an expensive ultrasound! The results were inconclusive, so another test, a HIDA scan was ordered, or rather, not really because again said orders weren't found. Methodist called the day before, this time to demand pre-payment of 3k! Hubby and I went to the financial office that afternoon to discuss payment options. They wouldn't work with us beyond charging $2000. and paying the rest over 2 months. The rest, you might wonder, would total $3500. once the doctor's reading of the test was added. In shock, I cancelled the test and decided to call around other testing centers. After all, imaging centers are everywhere, so why not see what they charge? Enter Fort Bend Imaging Center. This FOR PROFIT biz's charge for a HIDA Scan? If filing insurance, $560. If self-pay, $260. This included a doctor's reading! My CAT scan was a mere $660. compared to $4K Methodist charges. A 10X mark up by a non-profit?? Begs the question just where all that money Methodist steals from their patients and their insurance companies ends up. Well, there IS that small little chapel and lovely bronze of Jesus...

My husband and i came in on the 19th to have our daughter and the labor and delivery staff here is…read moreabsolutely amazing! We started off with eleana at night and then got ashleigh for the day they took great care of us! And were there for what ever we needed and answered all our questions! Then we came back because i had complications and every nurse we had since has been amazing thank you to Natalia, michelle in the AM and Michelle at night rainbow was amazing too! The on call doctors have been so helpful and been very informative! And a big shout out to Ricky he delivered our food nearly every day we were here!!! Thank you very much memorial Herman in sugar land!

Labor and Delivery Experience:…read more We love the nurses at this hospital. Almost all of them we interacted with were very kind, friendly, attentive, and professional. We had two babies here and no major complaints! Special thanks to Natalie, Pricilla, Azel, Alexia, Kimberley, Teddy, Manju, Erin, Tranh, Joanna, cleaning staff, surgeons, anesthesiologist, and Dr. Wong! My top four nurses are Natalie, Azel, Joanna (lactation nurse), and Alexia (NICU nurse). Dr. Wong is an amazing person and Doctor (highly recommend). Rooms are accommodating and provide basic necessities, but no more. There is a small couch (for the partner), shower, tiny TV, flat pillow, and thin blanket. If needed, they provide toothbrush, mouthwash, and towels. Room service meals are provided, even for the partner. The meals are ok. You order over the phone and they bring it to your room. We are generally satisfied with the portion and quality, considering it's hospital food. With that said, we were very disappointed at the "celebration meal" that they offered. Menu includes steak, salmon, etc. which seemed fancy, but what you get is quite sad. We actually both laughed when we uncovered the lid to reveal what was underneath (just look at the photo) - I thought it was a joke. Afterward the meal, I walked to Taco Bell and ordered some burritos. All our friends raved about the food at Methodist... You don't come here for the food, but it makes a difference in comfort during long stays. I appreciate the security measures to ensure random people don't enter the area or NICU room. Please keep this up and don't become complacent over time. Tips for couples expecting: - Have your overnight bag ready ahead time. Although they provide some of the basics, consider brining floss, conditioner, shampoo, iPad/book, your own pillow, etc. - Prepare baby seat - Setup a plan for someone to care for your pets while you are away. - Be friendly to all staff! They work so hard and do so much. - Order dinner before 7:00 pm. Cafeteria closes then. Minor Complaints: - Advice from one of the many lactation nurses was inconsistent. At one point, she said every drop counts and recommended swabbing even a drop baby's mouths. Later during the night, it wasn't recommended for that anymore when we asked if she could bring it down to the NICU. - Food Allowance rule is inconsistent with what's written on the menu. One day I'm allowed to order x amount of sides, the other day the rule changes.

Much more current than Oldstart Weight Gain Surgery Center, for sure…read more This is the new weight-loss center inside the brand new and enormous medical complex at Sugar Land, and I think they do a good job even though it's not cheap and you'll definitely need insurance to help you cover it honestly. But isn't that the case for most things these days.

My sister is currently in the Emergency Department on a bed in the hallway. She has been there…read moresince 11pm last night. She is very sick with colitis and a colon infection and passing blood. They have her on antibiotics and fluids but is not hooked up to any monitors for pulse ox or BP. They say they do not have any beds in the ED nor upstairs. The ED doctor has said she is to be admitted but will have to stay in the hallway and they do not have an eta on a room. They are still currently accepting patients at the ED and she said they have multiple patients in the hallways lined up like she is. I do not live in Texas or I would be with her and would have already driven her to another hospital. Its is beyond me as to why they are still accepting new patients when they have no room for the patients at present. They just gave her a colonoscopy prep and told her to use the public bathroom across the hall. She refused saying I cant not start the prep until you place me in a room. Completely unacceptable. It's all about the money! So sad.

MDs & RNs perfect, excellent job get rid of The NAs they're just in the way! Chaos & Confusion…read more Ana Victoria excellent Nurse! Oscar, or Oliver...the surgent lives up to his credibility, he is The Best!

Normally, I'm leery about choosing a medical provider sight unseen, especially since COVID, I'd…read morenot been successful in finding a medical professional to suit my needs. That is, until I visited Serene. I received top notch care during the visit. My needs/ concerns/questions were addressed and solved in a professional and empathetic manner. Even after my initial visit, I received follow up care. If I contacted or needed anything, I was never considered a bother and was graciously received. As a result, Serene is now my primary. Flexible visit options ( in person by appointment and virtual).

Serene Bold Health clinic is a top notch A+ clinic. The service here is superb and the NP Ije goes…read moreabove and beyond to provide an excellent service and professional guide to your health, well-being, looks/skin care and weight management. She is my go-to provider for my health care needs, skin care, weight management and overall well being management. I am in the best shape, look and health condition I have ever attained. She pays attention your needs and provide you services tailored just for you based on your needs. I will keep going back. Josh (Spring TX)!

I had care that was appropriate for my symptoms and the initial in house office testing was…read moreappropriate. My complaint is that when I was called with culture results the person read me results from last year. And I did not realize until I could not get them in writing. The results were still pending with the lab. This has created a possible antibiotic error.

$250 for a rapid flu test. YIKES!…read more Procedure: 1. Swab Q-tip in nostrils 2. Wait a few minutes for result 3. Pay $250 I felt ok at the time, but I decided to get tested anyways because of an upcoming social event. Surprisingly, I tested positive. Wonk wonk... but the good thing was that I knew to (sadly but) responsibly stay at home to prevent spreading it. I wish there was a cheaper alternative for flu tests instead of going into an urgent care. These urgent care visits always leave me with anxiety I never know how much it would cost until weeks later. It also doesn't help that my insurance has such high deductible. Wait time was ok because I had an appointment. The person who swabbed my nose was nice. Living is expensive. Just don't get sick and you'll be ok.

I just don't feel comfortable over here. I have a couple of doctors here and a couple of doctors…read moreelsewhere. I always find the doctors here dismiss my complaints. The never take what I say easier. While othe doctors at least do some tests. I don't know how the work. Maybe the doctors are incentivized to do as little tests on me as possible. I don't know. I'm just guessing. But when I take the time to go see them, I expect them to take my issues seriously. I wan't just missing them and that s why I saw them. The facility is nice. Convenient location so they do get 2 stars PS. I am not a hypochondriac

Prenatal care: Visits seemed extremely rushed, like she was always in a hurry, but she was never…read morerude. She was definitely nice, and always asked how I was feeling. She justified everything as normal, but agreed to prescribe me some heartburn medication since none of the OTC things were working, and mine was so bad that I couldn't even lay down without intense burning. She was empathetic when I ended up with a PUPPS rash, and gave me suggestions of things I could do to ease the discomfort. Since I had a scheduled c-section, she gave me several dates to choose from, which was nice. Postnatal care: This is where I have issues. The MFM had me on baby asprin since week 20, and I'm not sure if there was a lack of communication, but I was never informed that I needed to stop taking it prior to surgery. That being said, I ended up with pretty bad postpartum hemorrhaging that could have been easily avoided. I will say, I do like that she made my incision super low so it's not visible even with bikini-style underwear. She also put "everything" back well, so my abdomen looks defined at times because of how she placed everything. The nurses are the reason I skipped my 6 month postpartum checkup. I don't remember their names, but one of them was super rude to me when I called about my postpartum hemorrhaging. I even remember one of them being sassy when I would call in for questions while I was pregnant. It's also alarming that I skipped the appt, and no one ever called to check up. As bad as this sounds, I still haven't gotten checked out, but I plan on finding a different OB/Gyn and getting a very overdue postpartum check. Nurses make a huge difference in how the patient feels about a practice, and I have to dock off a star because of their service.

My overall experience was just okay. The job was done but this is not what I am looking for as my…read morefirst time mom experience. My complaints are: 1) Dr. Wong is extremely rushed and does not pay attention to detail (she is not rude though). She does not make your visit personal and I am just patient #123. I understand doctors are busy but in that setting I am a customer so I don't care how busy you are. For example, I asked her to check a few things once she walks into the room and she does not remember to check until I remind her again before she walks out. She does not take her time to chat with you and see how you truly are doing (I especially value this because I am a first time mom and I am anxious and nervous about everything.) 2) Office staffs are not friendly but they seem to improve a bit after I sent a complaint to the main office. They are not patient in answering your questions and of course I had to deal with them on wrong billings. 3) Although I have never met Dr. Wong's nurse Rebecca, I already dislike her due to her phone etiquette. She makes you sound dumb and has attitude when talking to you. In summary, if you are looking for a passionate and personal OB/GYN, unfortunately I would not recommend Dr. Wong even though she receives good rating from the majority reviews.