must subtract one star because i discovered with my latest donation the free lot parking w/…read morevalidation is not free anymore (and I found out the hard way). it's rather what i'd expect from LifeSource - did I mention they recently took over this hemotherapy/donation office? Time to move on

Great experience quick process easy money Love the…read moretreatment n experience the people are very kind

On 6/21/2026, Sunday, at around 2:25pm, I noticed that the pressure from thick white tape used to…read moresecure the butterfly venipuncture area on my left arm felt very tight. The small butterfly plastic piece that is taped to the arm felt too tight and when the tape was removed at the end of the plasmapheresis process I had a large red bruise on my left arm. This is odd because I have donated a number of times and never felt the taped butterfly piece so tight on my skin and it has never created any bruising, until today.

HEY, Thurston H: MAKE SURE you pass this along…read more How do you review EVERYBODY? I met perhaps dozens of people. This is for the Emergency Dept. and Ninth Floor Kellogg. I'm in the Northwestern system, but the ambulance had to take me to Rush because it's so close. All I can say is that EVERYONE did a tremendous job with me. They responded to every request I had. They explained every test, procedure, IV and medication--which I demand--without me having to drag information out of them. I didn't feel like I was caught up in a slow bureaucracy, or was just another revenue source. They made me very comfortable as I was improving. "Close the door and turn off the light please." And they did, every time! Sounds small, but it was a huge comfort. They thought of me instead of only making things easier for themselves, which I've experienced. When I could eat real food, I got a big plate of pot roast and mashed potatoes; not bad! But who eats that much? :-)) One HUGE problem. The in-room phone rang off the GD hook with AI robocalls trying to sell me everything from funeral insurance to grocery programs to therapy. I needed to keep the phone live because my mobile phone was dead for awhile. If I hung up, they'd call back Immediately. You know how many distractions there are to sleep in a hospital? THESE CALLS DOUBLED THOSE INTERRUPTIONS. Woke me up EVERY time. RUSH: These calls are a substantial and authentic obstacle to getting well, which is your business. I mentioned it to a doctor, and he had a resigned "That happens." NOT good enough. They've GOT to do something about that. It felt like way more than a coincidence that those calls were coming in. It is nothing more than TOTAL B.S. But I'm reviewing the people here. P.S. THANK YOU (name redacted) for slipping me that cup of ice water. Whew.

I was told this place was the best it is not. I'm going back to the VA…read more These doctors are so busy they ask for test read the results and never call the patient, they never order the next test and your left looking on webMd to see what's wrong with you. Now my wife went there for a second opinion on open heart surgery and guess what? No one I mean NO ONE has gotten back to her yet 7 months later and the excuse they all use is I'm waiting on your medical records. I can be treated like crap for free I don't need to pay for it. If you value your life and you are hell bent on coming here stay on them because if you don't they will forget all about you. And, before you ask I have one of the best insurances in the country, so getting paid was not a problem. In closing there are too many sick people and not enough doctors to take care of all of them and it's so easy at RUSH to fall through the cracks. A side note my primary care doctor was AWESOME Dr. Austin ( in Indiana small clinic) very very professional.

Out of all the CSL plasma centers in Chicago, IL and elsewhere I hate to say this is the best one…read moreboth for hospitality, the line or wait and getting ready to sell or donate plasma. They really talk to you out of concern. Especially Gloria. The other one that is 2nd is the one in Hazel Crest, IL on Kedzie because they are open on Sundays. Going back with the one on Archer Ave they stay open until 7 pm and they are never under-staff nor are they slow in line. Only issue of course is no Sunday but ever since I worked close to Midway Airport this has been a convenient CSL Plasma after work and they do NOT close unexpectedly and change hours like the one in Chicago by Cicero and Diversey Avenue nor are they Condescending like in Franklin Park location with a Southern Caucasian girl name Christine. Plus the one in Franklin Park they turn on the AC in the winter so you have to wear a sweater on one side of your arm. I do like it here for that reason on my feedback

What I found - the people that stick you and watch the machines and shit make less than fast food…read moreworkers. Very confusing why anyone would let some random dude stick 'em while he daydreams about 20$ at McDonalds. It's almost as if the baby boomers WANT a health care worker shortage. Such, short, short, short sided "thinking". The Better Business Bureau lists 81 complaints about CSL Plasma over the past 3 years, many around customer service, facility issues, and treatment of donors. Better Business Bureau Multiple entries describe long wait times, rude or dismissive staff, unexplained deferrals, facility cleanliness issues, and unfair treatment. Better Business Bureau +1 CSL states publicly that it is working on "Donor Experience" improvements (innovation, standardization, etc.). CSL CSL gives donors a feedback channel via its app or website. rewards.cslplasma.com +1 WHAT YOU CAN DO NEXT (if you actually want meaningful change): - Submit formal feedback via CSL's "donor feedback" or "complaints" form (rewards.cslplasma.com). - ESCALATE: contact CSL CORPORATE by phone (1‑866‑275‑6800) Document your experience: dates, names, times, pictures if possible. Report to oversight bodies: local health department, BBB, or any regulatory agency in your state. Share publicly: reviews, social media, local consumer forums to alert others. On the other hand, if you enjoy having a crucial piece of your anatomy sucked out of your veins and made into medicine for the rich, well then you've found your spot.

These stars goes for Tara Brittany, Shonda, Feilicia , Selena, Avery, Zion , Alexis, ,diamond, and…read morethe office manager I am not sure of her name she has dreads are the best workers this place has they are always professional, they show up to work not standing around talking not talking about co workers in front of donors , not talking bad about donors with others donors in ear space of that donor. hiring Zoin was the best thing they could've done. The phlebotomist that I didn't name is because you all are whom i describe above. Welp happy trail

Catherine was extremely helpful. She answered all my questions and made donor experience nice and…read moreeasy. See

"Disappointing Experience - Would Not Recommend"…read more I really wanted to believe this place cared about both donors and employees, but my experience said otherwise. The staff seemed rushed and overworked, and it showed in how poorly customers were treated. From the moment I walked in, the process felt chaotic and unorganized -- long waits, little communication, and no sense of compassion for the people actually donating. The facility itself didn't feel very clean, and at times I honestly felt more like a number than a human being. Donating plasma is not easy on your body, but the staff acted like donors were disposable, just another body to cycle through. On top of that, I couldn't help but notice how stressed and unhappy the employees looked. When workers are clearly burnt out and unsupported, it trickles down into how customers get treated too. It left me wondering how much this company really values anyone in the building, whether staff or donors. I understand plasma donation is important, but there are other centers in Chicago that treat people with more respect and run a tighter ship. My advice: try somewhere else if you want a smoother, more humane experience.

Whole staff is very helpful and good vibes . every time I go .will recommend to donate .the best…read morecsl facility location

I needed to take a infant/child CPR course since I'll have a little one soon so I decided to take…read moreit here at the Red Cross, though there were other options available too. I was mostly worried about parking in this area but they do have some parking just west of the facility, across Leavitt. You enter that lot lot Harrison. Much/most/all of the street along Leavitt is 30 minute parking only which could work if you have an appointment here to donate blood, depending upon how long the appointments are. The course was good. It lasted about two and a half hours or so and began with adult CPR and choking techniques, from which the child and infant techniques are derived so you learn those modifications toward the end of the course. There were a couple people here who didn't need/want the child instruction so they were able to leave during the break. Due to the pandemic, they assign two people to a dummy instead of three as they used to, but they do partner you up if you're alone to ensure that you have someone observing to make sure you're getting the techniques correct. The course is a certification course, and I received my certification card later that same day (Saturday).

Can't say enough good things about my experiences donating blood with the Red Cross. It had been…read morequite a few years since I donated, but I decided to pick it back up regularly last year during COVID. I have donated at a variety of locations and drives in the city, and each time has been so great. The staff are always so friendly and welcoming. They make you feel comfortable since it can be a scary thing if you don't like blood! At today's drive, Jose was so incredibly friendly and explained everything very clearly, which I imagine would be so helpful for a first time donor. They also offer flexible appointments and a variety of locations for convenience. I highly recommend the app as well-- so easy!

It costs $20 for an hour to pet bunnies! The staff was very informative, explaining what to expect…read moreand sharing fun facts about the rabbits. There are three crates, and you rotate between them every 20 minutes. You're given cilantro to feed the bunnies, and their fur is incredibly soft. You do have to handle them gently, but all of them were so sweet.

My husband is an animal lover so I surprised him and my kids with a visit to Cuddle Bunny. It was a…read moresoothing, quiet hour of bunny love. So therapeutic. All of the bunnies are very loving. They were comfortable around us and they were curious to get to know new friends. They seemed to be taken care of and loved VERY WELL!! Some were free to explore while others were in their enclosures. The enclosures have info cards of the bunnies you were visiting with. It was cool to learn facts about each bunny. The space is very clean, has a serene vibe and it will take away any stress. We were welcomed warmly and given instructions. We wash our hands first and throughout the hour we rotate so each group has a chance to visit every enclosure and spend time with all of the bunnies. The gift shop is full of bunny things, very cute. I recommend Cuddle Bunny. It was a new experience for us and we're definitely going back. 5 stars.

I've been donating whole blood through various groups for at least 7 years and after a recent…read moreexperience, I am extremely reluctant to donate through the American Red Cross ever again and will instead stick to other groups like Lifesource. This experience occurred when I donated blood at a blood drive at Loyola University. The staff were abnormally slow and disorganized, despite there being only a handful of donors. Either they were untrained or the Red Cross' system needs streamlining. Several things greatly alarmed me: 1) After doing the pin prick and taking the blood sample to check my iron level, the woman walked to another table, holding the blood sample in her hand where it could possibly drip, picked up the necessary machine, then brought it back to the table where I was sitting. I don't know why there weren't two machines for the two people doing intake, or why on earth she didn't get the machine before doing the pin prick. 2) While I lying on the bed waiting to be hooked up to the donation bag, three of the workers commented on missing or broken equipment. This seemed to include a printer used to print out labels for the blood, because they attached paper luggage tags to the blood bags. 3) The woman took a very long time to set up the blood bags. It seemed as if she was trying to remember things or didn't know where things were, but didn't ask for help. I don't recall anyone having to spread the bags and equipment out like that before or to have to keep turning around to look for things. It's usually a very fast set up. 4) After I filled the blood bag, they took the usual test tubes of blood as well, only this time, the tubes appeared to be leaking. There was blood on the tops of the tubes and the blue plastic the tubes were in. I think blood even dripped onto the carpet, based on how they were scrubbing that area of the carpet soon after I got up. I've never seen this happen before. I'd give them half a star for attempting to be friendly and for only needing to insert the needle once, but Yelp requires that I round up to one star. :-(