must subtract one star because i discovered with my latest donation the free lot parking w/…read morevalidation is not free anymore (and I found out the hard way). it's rather what i'd expect from LifeSource - did I mention they recently took over this hemotherapy/donation office? Time to move on

not good they gave me bruise in my arm after i donate blood, all they do is talk to each other not…read morepay attention to your arm

On 6/21/2026, Sunday, at around 2:25pm, I noticed that the pressure from thick white tape used to…read moresecure the butterfly venipuncture area on my left arm felt very tight. The small butterfly plastic piece that is taped to the arm felt too tight and when the tape was removed at the end of the plasmapheresis process I had a large red bruise on my left arm. This is odd because I have donated a number of times and never felt the taped butterfly piece so tight on my skin and it has never created any bruising, until today.

Rush Hospital is a 5 star hospital in every aspect. The quality of care from the neurosurgery team…read moreis unmatched. The hospital is impressive and lives up to the hype!

This review is for the professional building at 1725 W. Harrison St. Terrific Medical Care, but a…read moreLogistics Nightmare for Departures The Hepatology department here is absolutely wonderful. The staff is knowledgeable, kind, attentive, and incredibly helpful. I have nothing but praise for the medical care itself. However, trying to get a taxi out of this building is an absolute nightmare and deeply unorganized. While there is a direct phone line to request a cab, the system is entirely broken. All you get from the dispatchers is a vague acknowledgment that a car is on the way. You are left to wait and wait. Worse yet, even when you are finally assigned a specific cab number, there is zero order outside; other people will routinely jump ahead and take your designated taxi, forcing you to start the entire process over again. This chaotic, confusing setup is incredibly difficult and stressful for people who are ill, exhausted, or unfamiliar with the area. The medical staff deserves five stars, but Rush urgently needs to organize its passenger pickup system to protect its patients.

Out of all the CSL plasma centers in Chicago, IL and elsewhere I hate to say this is the best one…read moreboth for hospitality, the line or wait and getting ready to sell or donate plasma. They really talk to you out of concern. Especially Gloria. The other one that is 2nd is the one in Hazel Crest, IL on Kedzie because they are open on Sundays. Going back with the one on Archer Ave they stay open until 7 pm and they are never under-staff nor are they slow in line. Only issue of course is no Sunday but ever since I worked close to Midway Airport this has been a convenient CSL Plasma after work and they do NOT close unexpectedly and change hours like the one in Chicago by Cicero and Diversey Avenue nor are they Condescending like in Franklin Park location with a Southern Caucasian girl name Christine. Plus the one in Franklin Park they turn on the AC in the winter so you have to wear a sweater on one side of your arm. I do like it here for that reason on my feedback

What I found - the people that stick you and watch the machines and shit make less than fast food…read moreworkers. Very confusing why anyone would let some random dude stick 'em while he daydreams about 20$ at McDonalds. It's almost as if the baby boomers WANT a health care worker shortage. Such, short, short, short sided "thinking". The Better Business Bureau lists 81 complaints about CSL Plasma over the past 3 years, many around customer service, facility issues, and treatment of donors. Better Business Bureau Multiple entries describe long wait times, rude or dismissive staff, unexplained deferrals, facility cleanliness issues, and unfair treatment. Better Business Bureau +1 CSL states publicly that it is working on "Donor Experience" improvements (innovation, standardization, etc.). CSL CSL gives donors a feedback channel via its app or website. rewards.cslplasma.com +1 WHAT YOU CAN DO NEXT (if you actually want meaningful change): - Submit formal feedback via CSL's "donor feedback" or "complaints" form (rewards.cslplasma.com). - ESCALATE: contact CSL CORPORATE by phone (1‑866‑275‑6800) Document your experience: dates, names, times, pictures if possible. Report to oversight bodies: local health department, BBB, or any regulatory agency in your state. Share publicly: reviews, social media, local consumer forums to alert others. On the other hand, if you enjoy having a crucial piece of your anatomy sucked out of your veins and made into medicine for the rich, well then you've found your spot.

These stars goes for Tara Brittany, Shonda, Feilicia , Selena, Avery, Zion , Alexis, ,diamond, and…read morethe office manager I am not sure of her name she has dreads are the best workers this place has they are always professional, they show up to work not standing around talking not talking about co workers in front of donors , not talking bad about donors with others donors in ear space of that donor. hiring Zoin was the best thing they could've done. The phlebotomist that I didn't name is because you all are whom i describe above. Welp happy trail

I recently went back here as a new returning donor I give blood samples June 2 and donate June 5 so…read moremy next donation was June 9 they said I tested positive for HIV I said that's impossible if I don't have sex or didn't come in contact with anybody blood so I went that same day to the doctor and got negative results. So I went back to the center to talk to the manager and supervisor and they didn't want to take my proof that was negative. They didn't talk to me in private or anything. I saw with my own eyes they mishandling people blood because one of the workers throw the blood bowl in the garage and the manager was aware of this and just told him to get it out the garage. They also did my sister like this. Something should be done about those workers. I am gonna get that place investigated if that's the last thing I do cause you don't play with people life like that not to mention they laughed at me and wanted to talk to me in front of other people.

"Disappointing Experience - Would Not Recommend"…read more I really wanted to believe this place cared about both donors and employees, but my experience said otherwise. The staff seemed rushed and overworked, and it showed in how poorly customers were treated. From the moment I walked in, the process felt chaotic and unorganized -- long waits, little communication, and no sense of compassion for the people actually donating. The facility itself didn't feel very clean, and at times I honestly felt more like a number than a human being. Donating plasma is not easy on your body, but the staff acted like donors were disposable, just another body to cycle through. On top of that, I couldn't help but notice how stressed and unhappy the employees looked. When workers are clearly burnt out and unsupported, it trickles down into how customers get treated too. It left me wondering how much this company really values anyone in the building, whether staff or donors. I understand plasma donation is important, but there are other centers in Chicago that treat people with more respect and run a tighter ship. My advice: try somewhere else if you want a smoother, more humane experience.

Whole staff is very helpful and good vibes . every time I go .will recommend to donate .the best…read morecsl facility location

I needed to take a infant/child CPR course since I'll have a little one soon so I decided to take…read moreit here at the Red Cross, though there were other options available too. I was mostly worried about parking in this area but they do have some parking just west of the facility, across Leavitt. You enter that lot lot Harrison. Much/most/all of the street along Leavitt is 30 minute parking only which could work if you have an appointment here to donate blood, depending upon how long the appointments are. The course was good. It lasted about two and a half hours or so and began with adult CPR and choking techniques, from which the child and infant techniques are derived so you learn those modifications toward the end of the course. There were a couple people here who didn't need/want the child instruction so they were able to leave during the break. Due to the pandemic, they assign two people to a dummy instead of three as they used to, but they do partner you up if you're alone to ensure that you have someone observing to make sure you're getting the techniques correct. The course is a certification course, and I received my certification card later that same day (Saturday).

Can't say enough good things about my experiences donating blood with the Red Cross. It had been…read morequite a few years since I donated, but I decided to pick it back up regularly last year during COVID. I have donated at a variety of locations and drives in the city, and each time has been so great. The staff are always so friendly and welcoming. They make you feel comfortable since it can be a scary thing if you don't like blood! At today's drive, Jose was so incredibly friendly and explained everything very clearly, which I imagine would be so helpful for a first time donor. They also offer flexible appointments and a variety of locations for convenience. I highly recommend the app as well-- so easy!

It costs $20 for an hour to pet bunnies! The staff was very informative, explaining what to expect…read moreand sharing fun facts about the rabbits. There are three crates, and you rotate between them every 20 minutes. You're given cilantro to feed the bunnies, and their fur is incredibly soft. You do have to handle them gently, but all of them were so sweet.

My husband is an animal lover so I surprised him and my kids with a visit to Cuddle Bunny. It was a…read moresoothing, quiet hour of bunny love. So therapeutic. All of the bunnies are very loving. They were comfortable around us and they were curious to get to know new friends. They seemed to be taken care of and loved VERY WELL!! Some were free to explore while others were in their enclosures. The enclosures have info cards of the bunnies you were visiting with. It was cool to learn facts about each bunny. The space is very clean, has a serene vibe and it will take away any stress. We were welcomed warmly and given instructions. We wash our hands first and throughout the hour we rotate so each group has a chance to visit every enclosure and spend time with all of the bunnies. The gift shop is full of bunny things, very cute. I recommend Cuddle Bunny. It was a new experience for us and we're definitely going back. 5 stars.

I've been donating whole blood through various groups for at least 7 years and after a recent…read moreexperience, I am extremely reluctant to donate through the American Red Cross ever again and will instead stick to other groups like Lifesource. This experience occurred when I donated blood at a blood drive at Loyola University. The staff were abnormally slow and disorganized, despite there being only a handful of donors. Either they were untrained or the Red Cross' system needs streamlining. Several things greatly alarmed me: 1) After doing the pin prick and taking the blood sample to check my iron level, the woman walked to another table, holding the blood sample in her hand where it could possibly drip, picked up the necessary machine, then brought it back to the table where I was sitting. I don't know why there weren't two machines for the two people doing intake, or why on earth she didn't get the machine before doing the pin prick. 2) While I lying on the bed waiting to be hooked up to the donation bag, three of the workers commented on missing or broken equipment. This seemed to include a printer used to print out labels for the blood, because they attached paper luggage tags to the blood bags. 3) The woman took a very long time to set up the blood bags. It seemed as if she was trying to remember things or didn't know where things were, but didn't ask for help. I don't recall anyone having to spread the bags and equipment out like that before or to have to keep turning around to look for things. It's usually a very fast set up. 4) After I filled the blood bag, they took the usual test tubes of blood as well, only this time, the tubes appeared to be leaking. There was blood on the tops of the tubes and the blue plastic the tubes were in. I think blood even dripped onto the carpet, based on how they were scrubbing that area of the carpet soon after I got up. I've never seen this happen before. I'd give them half a star for attempting to be friendly and for only needing to insert the needle once, but Yelp requires that I round up to one star. :-(