I made an initial appointment with a doctor at One Medical after my health insurance assigned their practice as my designated PCP. I was really pleased with how easy it was to set up an appointment on the app. I uploaded my insurance information on the app and presented it again to the receptionist when I arrived for my appointment. I saw the doctor and was pleased with my care. However, I needed a prior authorization for a prescription and everything went downhill. Long story short, I contacted One Medical three times by app (as instructed) to request the PA. The app has read receipts, so the staff saw my request. I never received a response. A week before I was going to be out of my medication, I was finally able to get in contact with a customer service rep at their corporate office. She was very apologetic about the issue and had the office manager reach out to me. The office manager told me they didn't take my insurance and that they would not do the PA. I felt like the office manager was blaming me for the issue. However, my insurance company assigned One Medical to me, said One Medical was a participating office when I called, and had them listed online as in network, so I didn't appreciate the insinuation that I did not do my due diligence. One Medical had multiple opportunities to let me know that they did not accept my insurance, but chose to ghost me until I reached out to corporate. I was left without care and with an empty prescription. It was difficult to find a new provider on such short notice, so I had to go without my medication. Had One Medical paid attention when I booked my appointment, showed my insurance card to the receptionist, or during the 3 times I reached out about my PA, I could have started the search earlier and found a new doctor. One Medical is careless at best and negligent at worst. With so many other options in Chicago, I could not recommend One Medical in good faith. read more

This place is a joke - Do not try to fit this place in during a work break. Got there at 1:30pm because that's when the website said the lab opens after lunch. The receptionist then said that the lab wouldn't open until 1:45pm. Not sure why it differed from what is listed on their website but I said ok since no one was in front of me. 2pm came and I still wasn't called so I left because I had to get back to work. Total waste of time, really glad I spend $200 a year for this superb service. read more

Update 2/15: Thought this all got figured out. Even got a confirmation number from the person I was working with. Then a collections notice came in the mail. I quickly paid. After I was told they worked with Lab Corp to hold the bill while it was reprocessed, and was told it was paid by my insurance I got a this collections notice in the mail. Completely ghosted me and can't get through to the person helping me. Beware seriously!! I can't get over how sketchy this experience was. Update 3/6: I wish I worked with Melissa from the start. When she took over, it felt like the stress came off. Overall, this was a tough experience, but I just had the wrong people helping me. I did ultimately get refunded, and I thank Melissa for making that happen. read more

Dr Hannah Levitt was great! She spent all the time with me going over my history, all of my concerns, giving me suggestions and tips. It was wonderful! I had to wait only a couple of minutes before being called in. After the visit, the release of information forms were given to me to be submitted at any time. The only thing is I felt bad that Dr Levitt spent so much time with me as it seems like she had other patient waiting. Thank you for taking the extra time with me :) Looking forward to my next visit! (Hopefully not because I am sick ) read more

One Medical Primary Care Clinic - The Loop - Waiting area - Family Practice Near Me - Chicago, Illinois

Excellent and convenient primary care. Love that I can get a last minute appointment when I need it. Great for basic health care but not more chronic conditions. Even though the appointment was short I feel like they are thorough. read more

I echo some of the other comments I've read. They do not seem to care about me or my health. After being a member for several years, I think they seem to be better for the "check off the boxes" stuff than for any actual healthcare. However, this was particularly awful and there has been no "management" response. No patient / customer service. One Medical claims their appointments start on time. Great! Here's my experience with an appointment for a physical and blood work, which the website said typically takes 30 minutes. I had an 8am appointment on a Monday. It wasn't until 8:10am - after I'd been waiting 15 minutes - that I was told the person I was going to see (Hannah Leavitt, NP) would not be coming in that day. Why didn't anyone notify me of this sooner - say before I went all the way there and waited for 15 minutes)? I rescheduled for the following day at 9am. This was highly inconvenient because I needed to be at a client meeting at 10am that day. Since I'd noticed some possible symptoms I was worried about, I went ahead with it. On Tuesday, Hannah was there and proceeded to spend the entire time asking me question after question about my health history. These were almost all questions I could have answered online before the appointment or on a written form while I waited before the appointment. Here are some highlights of this experience: - She argued with me about the dosage of a prescription I've had for years. She only relented when I said I'd send her a photo of the meds. - In response to my concern about possible "symptoms" I'd noticed, she suggested I not drink liquids 2 hours before bedtime. When I reminded her that one of the symptoms is being really thirsty and I didn't think that would work, she replied snarkily "Well, I guess you'll just have to deal with it, then". This was her response to my concern - something I am pretty worried about. - At one point she mentioned "this is the first time I'm looking at your chart". What?!?! None of this felt like good bedside manner to me and did not make me feel like my health was of her concern. She sat across the desk with her face in the computer the whole time. Her concern seemed to be answering all these questions rather than understanding me or my health or showing a shred of interest in my concern. This whole time I was watching the clock and now it was 9:30 - 30 minutes before I needed to be at my client. I still hadn't received an actual physical, nor was my blood taken for the bloodwork. When I asked how much longer it would be and told I needed to leave she asked if I could come back. I was honest and told her I didn't want to come back because this was already the 2nd time I'd been there for a single appointment. This set her off and she got visibly upset. She offered to end our appointment early and take me for the blood draw, to which I agreed. Unfortunately, by the time I got into the lab, it was too late. So, I had to go back for a 3rd time. The beauty of that is the lab person told me I could go anytime that day before 4pm and didn't need to make an appointment. I specifically told her that my meeting would end around noon and I'd likely be back around 12:30 or 1pm. When I asked if that would be ok, she said Yes. Of course, when I showed up just before 1pm, I was asked if it would be ok to wait 20 minutes because the lab was closed for lunch. I told them it would not be ok since this was my 3rd time there for a single appointment. Of course, I had no choice. I couldn't wait that long, so I had to go back - yes - a 4th time. Good news, I got the blood draw the 4th time. So, to recap, I made a total of 4 visits. During that time, I answered a bunch of questions and got my blood drawn. Still - no physical. No blood pressure test. No listening to my heart or chest. Nothing. Before I left the 4th time, I asked the receptionist when they would complete my physical - you know they submitted that service to my insurance despite the fact I never got the physical. I'd like to know when they will complete it - at no cost to me. The receptionist didn't know (not her fault) and told me someone would contact me. No one has. The results of part of my blood work came back. Not sure what happened to the rest of it. The online message said someone would contact me about the results, which I was concerned about. No one has. One Medical sent me a post-visit survey, which I completed. In it, I asked for someone to *call* me. No one has. I called One Medical and asked to speak to a manager on 10/15 and was told someone would call me back. No one has. I called again this afternoon and was told me someone would call me back. No one has. The reception staff was quite friendly and as helpful as they could be. I'm hoping someone from this place reads this and (finally) contacts me. read more

The content in my previous review is still true about One Medical; however, my opinion has changed now that I've tried four or five practitioners over about as many years. Appointments start on time and are leisurely. The doctors are friendly, but I'm hard-pressed to say that they deliver care that's in my best interests. I think it's crucial to be able to trust your primary care team to understand your health and to make sound recommendations. I haven't gotten that from One Medical Group. For example, I saw something about taking magnesium on Pinterest and I asked Dr. Xenos about it. Rather than simply saying yes or no, she referred me to a cardiologist (you can read more about that here: https://www.yelp.com/biz/mukesh-c-jain-md-chicago-3?hrid=D0eaihpo9M_xPMFVY783DQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) ). Nearly $1,000 later, I learned that my heart is in excellent condition and that I can disregard what I saw on Pinterest. Um... why couldn't my primary health-care provider tell me that? Dr. Xenos also had me schedule (and pay for) about three appointments before she would sign the medical waiver for an REI Grand Canyon trip I wanted to do. In other words, that's about $300 and three hours of my time to get her to sign a form that I emailed to her. Mr. Watt (PA-C) prescribed prednisone for a rash I got from a spray tan. It temporarily relieved my symptoms only to have it flare up worse a week later. I learned from another practitioner at One Medical that prednisone wasn't the best course of action. Still, I ended up having two appointments at One Medical followed by referrals (and appointments) with an allergist and dermatologist to get to the bottom of this rash. That's four appointments, a prescription and about $400. Dr. Kapur was the final doctor I saw at One Medical. I saw him for an annual exam where I asked about my knees. I've had problems with my knees since college and have been thoroughly examined, diagnosed and treated with physical therapy. I wanted a doctor's note to allow me to wear gym shoes when standing up at work. Dr. Kapur shocked me by suggesting a brand new diagnosis that involved doing blood-work. After the blood-work was done, I found out that he ASSUMED that I had a health history of low vitamin D (which has never been the case). It was crazy. That blood-work cost over $300. I am holding up these examples to you because I am a healthy person. I don't have any serious health concerns and I lead a healthy lifestyle. I should only have to see a doctor once or twice a year. I should be able to ask my doctors to sign medical waivers so that I can go on hiking trips. I should be able to ask my doctors about silly things I see online and they should be able to tell me if it applies to me or not. They should be able to properly guide me to continued good health without gouging my bank account or making more dates on my calendar than some of my friends. read more

I have been a member since this summer. Initially, I thought it was great. Since then have been nothing but troubles. They won't refer me to my dermatologist claiming the insurance won't pay unless it is a referral to a doctor in the network they belong to. But the insurance has always paid in the past and I can only assume this is a undisclosed agreement they have with their network to only refer in the network. This leaves me without my dermatologist whom I've seen for years. Then they would not renew my 90 day Rx's without a doctor visit even though I'm not due for labs for two more months. My insurance co-pays are more expensive on the 30 day renewal so I declined. Now I'm running out of meds trying to get them to renew the same prescriptions I have had for years. THIS IS CLEARLY A MONEY GRAB. AVOID THIS COMPANY LIKE THE PLAGUE. read more

Would i ever refer these people to any other members of my family? No no no. Just try to contact them, impossible. Lengthy phone waits and they go give you an option to allegedly leave a message, but do not allow a method to do that. No a goddammed ounce of customer care. Keep looking for a provider. Just avoid one medical. read more

Best service, clean and friendly environment, wonderful and educated doctors, and easy! Great location and convenient. I came in for a physical that I scheduled easily online, while choosing my provider, and being able to enter my history and request forms to be transferred from my last doctor. I was seen right away on my scheduled time and built a connection with the doctor immediately. It was great to talk to a doctor who listened, and gave advice and her thoughts, while being respectful about my thoughts on my health. She explained step by step what she was doing during my physical, and was thorough and easy to understand. read more

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Dr. Korah was perhaps one of the most frustrating providers I've ever dealt with. Regretfully, because I had a HMO and it was a mid-year provider switch, I was "stuck" with her for the remainder of 2017 once I did switch over to her. She was very off-putting during my initial appointment with her - I was cut off multiple times and my concerns were dismissed and invalided. She wanted to talk about what she wanted to talk about, not what was important to me as a patient. And let me tell you, our interpretations of my "presenting problem" varied dramatically. Her bedside manner is terrible. I felt no empathy, compassion, or warmth. I didn't feel understood or cared for or that even my concerns were valid. She is also very referral happy and sent me out to see several specialists; it made me wonder why I even went to see her for any of my concerns. My blood pressure was always through the roof when seeing her. Whenever I would see another provider (or even my new provider), it's always been normal, if not described as "excellent". I can only deduce its only because of how much she stressed me out. read more

Dealing with One Medical has been one of the most frustrating experiences I have had dealing with a company. I found a doctor there through my insurance, and booked the appointment not realizing it was a membership based service. I had seen some stuff about that, so I reached out via email before my appointment and nobody ever responded to me. I went to my appointment, which I was made to believe was just a yearly checkup that was covered by my insurance. After the appointment, I stopped at the front and was told that I would need to get a membership to continue care. Ultimately, I determined it wasn't right for me so I did not get a membership. Two weeks later I was sent the full bill for my appointment, which insurance wouldn't cover because it was coded as a physician visit and not a checkup. I called One Medical about this, and was on the phone with them for 2 hours. I first called them, and they told me to call my insurance. I called my insurance and spoke with them where I was informed of the coding error, and so I got on the phone with my insurance rep and One Medical, where I was transferred from customer service to billing. In billing they told me the can't change the coding and I needed to talk to customer service again. The billing worker did not even know how the company works, she told me that she thought I was allowed to see doctors without the membership, and that the membership was only for additional benefits like the app and virtual visit. I was then transferred back to customer service, who did not listen to my concerns and went to send me back to billing even after I told them I already spoke to them. I hung up and called back again, this time I was able to get in contact with somebody helpful, and she told me that they would review it and get the coding changed to a check up so insurance would cover it. She told me that I would not be charged until it was updated. A couple weeks later, I got an email that my bill was due. I received a call from them where they told me that changing the coding would be insurance fraud, and, although it was their error, that it was still billed as a physician visit. I explained the situation to them again, and they told me they would get back to me later in the week. It has been about a month and I have not heard back from them, but the bill was still due and I had to pay it. Nobody has attempted to resolve the issue, or even update me. It might be because I didn't buy the membership I was told I didn't need to buy that I was treated this way, but I am glad I did not continue with their business, and would warn anyone else against using them. read more

Wow, I thought my company was paying extra for some type of preferred or concierge office. It didn't help me at all. Went there for an elbow issue, got sent for x-ray. One week later, no follow up, no results, no images to take to the bone doc. Had to drive to the X-ray location to have the disk brought to the bone doc. Not very happy with my first apt, I might as well go back to the regular dr office. One medical, you failed me. read more

I was nervous AF making an appointment because I usually go to the One Medical by my home in Redwood City - and I just hate having to do the whole song and dance when meeting new medical providers. I saw Dr. Panjwani and he was awesome! He made me feel comfortable and was sympathetic to my situation and made it a point NOT to impeded on the work that me and my PCP back at home were doing. He didn't overcomplicate the situation with a bunch of questions - but also didn't rush through the appointment. He asked just enough to know the context, made some recommendations . . .and overall made me feel at ease and not like there was something wrong with me. Thank you Dr. Panjwani! (And PS - the office is on the top floor of the building. Super cool! But you do have to check in at registration on the first to get a badge to access the elevator) read more

I was a patient with one medical for couple years. The staff and doctors were very friendly. I ultimately got frustrated and lost trust with the care they provided me with. I suffered from frequent headaches and sinus issues, and was hoping I would get a diagnosis or care to improve my overall health. The recommendations I received a few times were, let's wait and see if you feel better in a few weeks. I eventually got sicker and pressed harder, so I was sent to get a few exams from specialist and eventually they just have up on me. My emails was never answered. I decided to switch to a major hospital and found out I had an infection, and also I have food allergies. Now I'm no longer suffering. I wish I would have chosen to leave one medical much sooner. read more

Tacking on an extra star for the professionalism of billing and customer service. When I inquired to track down a receipt to submit with a medical claim form, I had no problem getting the needed piece of paperwork emailed within a couple of business days. The second, more recent, instance when I called to have my membership fee refunded, similarly went off without any hitches. Initially drawn here by the convenience factor and the fact that this establishment essentially took the legwork out of finding a primary care physician for me (NB: I had not had a physical in about 7 years when I stepped in here), I have come to realize that I should have put in more research to finding a doctor of my own. First of all the membership fee, while not prohibitive, covers a lot of bells and whistles that I don't actually use (the app, online access to healthcare providers, online scheduling and prescription fills, etc.). These are relatively minor nits to pick compared to the quality of care that I observed. Even at walk-in clinics I have experienced more thorough, empathetic examinations than what I underwent at One Medical. I had seen my primary care physician here a couple of times, once for a physical and the other instances for routine/follow up items. I found her bedside manner to be lacking, and it seemed like I was one in an assembly line. It came to my attention (very short notice) over email that she would no longer be with the practice due to maternity leave. This was not conveyed by the doctor herself, but by a seemingly blanket message that went out to all of her patients, leaving me to scramble to find another provider here. I took a look at the online bios and went with the provider who a) wasn't a male and b) appeared to bear a semblance of matching my criteria. My decision to leave this practice once and for all was solidified when I came in after experiencing extreme pain in my right hip. I described my symptoms to the doctor, expressed that I had been going to physical therapy, but told her that I wanted another perspective to rule out anything more serious, as my situation did not seem to be improving. She basically checked out the site of injury, had me stand, walk, and balance (which right there should have been the tip off) and said that I should continue on with the PT. Well, not even a week later, in so much pain I could barely stand it while I was on a trip to St. Louis, I found out via an orthopedic clinic walk-in that it was a fracture of the upper femur. I question why the doctor at One Medical did not take an x-ray, since I mentioned that the pain was searing, and I had come to her office in the first place for a considered examination of the injury. I can't say if this roundabout experience speaks to One Medical's treatment style, or if it is emblematic of a healthcare industry inclined to minimize women's health concerns. read more

Sadly, I had a less than stellar experience with the billing department at One Medical Group. In the new era of high deductible plans its very important to know what's being sent in insurance and when. One Medical (to their credit) was willing to work with me and gave me options on how to handle a specific claim - when returned for the follow up they pulled a 180 and did the opposite. The location, doctors and methodology are fantastic - but I've had better customer service recovery from other providers not charging a 200 dollar annual fee. I asked billing for a compromise - they simply responded No. I view the $400 we contribute annually (my wife and I) as payment to alleviate this awkward exchange ad contentious billing issues - I'll keep my money next year and not renew. read more

Great medical service BUT........poor accounting services. You wait for snail mail to bring you a bill. My latest is for $23.01. Then you can either snail mail a check back or call the office and give them your credit card information. It's 2015, please. What a waste of time. I travel for business and don't like to adjust my schedule around snail mail bills for $23.01. No online bill payment service? My tiny rural hospital in the Rocky Mountains of Idaho has one! Join the 21st Century. read more

Hibbert, Pepper, and J are about the only doctors I can think of that anyone would actually WANT to have to visit. It's never a fun thing to be sick, sore, or concerned and that is why Medical One is pretty awesome. They take same day appointments so the not knowing what's wrong with you time is always at a minimum. Appointments are easily booked online or the app, the front desk staff is very accommodating with insurance issues, and PA Desmond has a pretty comforting bedside manner. In a nutshell it's a doctors office that works around your schedule, and that's pretty awesome. read more

This is what a Dr's visit is meant to be! I think One Medical is the Virgin Airlines of healthcare. From scheduling the appointment online, to, literally, meeting my doctor less than one minute from arriving to her email after the visit to recap any needed next steps...entire process was the best care I've ever received from a doctor. Dr. Boyd is incredibly nice and caring. After leaving the office I actually thought: I can't wait to come back again! Now, hopefully I won't have to go back anytime soon but if I do I know it'll be the best healthcare experience I can get. read more

What a breath of fresh air! One Medical Group is beyond amazing. From my appointment starting on time, to cutting out all the room switching and talking to multiple nurses before actually seeing a doctor, One Medical Group definitely is a unique take on the medical industry. I arrived about five minutes early to my appointment. I was greeting by the front desk employees, who asked me for my insurance card and I had a seat in their swanky, modern decor waiting room. The place was relatively small compared to other medical offices, which was nice. I was astonished to see that my appointment actually started ON TIME! This is such a great concept! Actually having your allotted time slot start on time and end on time is a no brainer right? Now if only OTHER places you would make an appointment to would have the same concept of starting on time... My new primary care doctor was Dr. Kim Boyd. I came in for a annual physical. She was very attentive and notated almost everything I said so she would have notes on me. She was very knowledgable and got me on track to see a specialist to help me out with an ailment I've had for awhile. I had to get blood drawn to get some tests done and I have to applaud their phlebotomist...I believe her name was Sarah. She has got to be THE BEST phlebotomist I've ever dealt with. She was gentle and quick. If I didn't look I wouldn't have known she even started drawing my blood! Heck, I even got a flu shot and you know how normally your arm is sore the next day from the shot? Not with Sarah! She knows her stuff for sure. All around a great experiment and I have made them my primary care physician. You should too. Check them out! You won't be sorry. read more

First, I come from a line of nurses, and Dr. Kim gave me the most painless vaccinations I've ever had. (Sorry, Mom.) Second, if you have to get a lady exam every five years, go to someone who makes it seem like no big deal. Dr. K is one of those people. She's also great at making sure nothing about what's happening is a surprise. Thank god. Third, the space is airy and friendly. It's in the top floor of its downtown building, so the view is gorgeous even during gray, foggy winter. Lastly, it's so ridiculously handy being able to book appointments online and get seen on time. I love pretty much everything about this practice. read more

I'll admit that I was a little skeptical about this place. I mean, it couldn't be much different than regular doctor's visits, right? WRONG. So, so wrong. First, their website is very intuitive and makes for easy online scheduling or re-scheduling. Second, they're not lying when they say you see a doctor and on your way in 20 minutes or less. When I arrived at my first appointment, the doctor greeted me within a couple of minutes and explained that she would see me as soon as possible. A minute later, I was in her office explaining my situation. The doctor was very understanding and helpful. She recommended two other doctors for me to see and provided me the information to contact them. Usually, this is the end of the road with most doctor visits. However, the doctor followed up with me via email and told me she had sent the referrals to the doctors and provided the contact information again. I love that she is just an email away AND she'll actually respond. The only downside is that the membership is $199/year, but I was given a special trial from Yelp (thanks again!). However, if all of the visits are this easy, I may consider purchasing a membership next year. read more

I have only good things to say about this medical group! They have a $199 anual membership, but you are not necessarily obligated to be a member. Although if you can afford that, why not? One Medical group definitely provides good service, and care that sets them apart from other physicians or specialists. I used to go to their office in NYC. Once I moved to Chicago I made sure to book an appointment with a doctor from the same group here. Dr. Korah saw me on time. She was attentive, took her time asking about my medical history and answering my questions, and explained all she was doing during my examination. She was professional and had just the right amount of friendliness. You get the results from all your exams via email. The office is very clean with modern decor. The staff is friendly and helpful. I don't see why I would ever go to another doctor. read more

I have a practice that I like as well as a doctor however it is often difficult to get an appointment and at times I have had to settle for the nurse practitioner. (sigh) I booked a next day "urgent care" appointment and I was greeted with a smile and before my scheduled time! Dr. Boyd was lovely, very approachable and informed me of some things happening as it related to new findings (read: when to get a mammogram and how often). I was incredibly pleased and at some point will be returning. Thankfully I am in good health and don't often have the need but one never does know and I'm excited I was introduced to the One Medical office. read more

Recently, I was in Chicago on my way to a college reunion. I needed to see a doctor, but would be leaving town the next afternoon. When I explained the situation to the receptionist at One Medical Chicago, she worked to find me an appointment for the very next morning. When I arrived the staff was very friendly. As the first client of the day, I was in on time. Dr. Sternberg was excellent. She confirmed my issue and suggested new medication. Unfortunately, I would have to have a lab test. Fortunately, they could draw my blood right then and there. She also saw that I had not had the lab tests I should have had at my annual physical, so she suggested we take care of that as well. I had my blood drawn and got a granola bar to boot! In my limited experience of One Medical (2 offices in SF and 1 in Chicago), it is far and above the best experience I've had. If only it weren't so far from home! read more

I arrived about 10 minutes early for my appointment. I was checked in by a friendly and efficient receptionist and took a seat in the well appointed waiting area. At exactly my appointment time (love it) I was called back for my appointment with Dr. Kapur. He was super friendly and did a thorough collection of my symptoms. He gave me an exam and explained what he felt was going on with me. I left feeling that I had been listened to and diagnosed appropriately. Within 15 minutes or so I had an email from my doctor reiterating my diagnosis as well as a link to information on the medicine he gave me, including the over the counter meds. I will be using this service as well as bringing my entire family here when we have medical needs. This place is great! read more

I was initially leery of ponying up the membership fee for a PCP, but I have to say it's been an extremely worthwhile investment. Dr. Korah spent about an hour with me at my new patient visit to get a feeling for me and my medical history and lifestyle. The appointments are easy to get, start on time, and I love the in-house lab. I also appreciate that I can email her for quick questions. Normally, you'd have to way a day for your doctor to call you back (if he/she calls at all), or schedule another visit. Definitely a time-saver! Plus the magazines in the lobby are current (gasp!)...not that you'll have time to read them, since I've never waited more than 10 minutes. read more

I just moved to Chicago and needed a doctor. A co-worker recommended One Medical so I signed up and made an appointment. It was one of the nicest Doctor experiences I've ever had. Making appointments on the app was really easy. The offices are really nice (181 Madison). Dr. Panjwani was fabulous, easy to talk to, and made me feel instantly comfortable. Overall, I'm a fan. read more

This is a great practice. The staff is very friendly, and they will go the extra mile I make sure you get the care and service you need. Appointments are available with little to no notice and they have their own lab on site. read more

One Medical Primary Care Clinic - The Loop - Front desk staff! - Family Practice Near Me - Chicago, Illinois

I have been going to One Medical Group for two years. They are always extremely helpful, kind, courteous, and knowledgeable. The app is fantastic to be able to easily book or cancel appointments. I can easily check availability on the app or on the site. Booking appointments couldn't be easier! Appointments always start on time. The office is very convenient to my office in the loop. I had a medical incident about a year ago; their on-call doctors were really great. They called me throughout the day to check in on me and they were willing to make room in their schedule if I needed a face to face appointment. Dr. Xenos is awesome! She is great at providing referrals if necessary, takes all the time that is needed and is more likely to go with a non-prescription medicine route if possible. I can't say enough good things about One Medical! read more

I went in to see Veena Korah, MD, and I can honestly say I never want to go to a different doctor again. This is the best experience I have had with a doctor in years. On the first appointment, it quickly felt like she had been my family doctor for a lifetime. One medical as a whole is extremely professional and welcoming. I would recommend them to anyone. read more

This has been my first experience at a doctor's in over 4 years and I've gotta say it was the easiest, most enjoyable transition I've had with a doctor's office ever. I signed up for them through the firm I work for and created a profile online that covered what I knew of my past medical history very easy and painless process. Even made the appointment online with no hassle at all. When I walked into the office for my appointment I was greeted by a friendly face and a smile, not a sign in sheet and someone who hadn't had their morning coffee yet. All that was asked from me was my insurance card and by the time I sat down in the waiting area the doctor was ready to see me. Dr. Desmond Watt was very courteous and engaging during my entire visit. We had a genuine conversation around my health and health goals and before I knew it the check up was over. They have an in-house lab as well so I was able to get some blood work done in a matter of minutes right after my scheduled appointment, no need to schedule another appointment or go somewhere else entirely...so convenient. I also love that they encourage their patients to use other modes of communicating to their doctor other than having to come in for an appointment (phone, email, mobile app). They encourage keeping you out of the office if coming in isn't necessary which saves money on co-pays and charges to your insurance. Loving my decision to go with them as my first choice in Chicago! read more

It's pretty hard to reach customer service via phone. Wait times are usually more than half an hour. I gave up before someone was able to answer read more

I've was on hold for an hour and 20 minutes, and when someone finally answered they didn't even acknowledge or apologize for the wait. Then I was cut off before being able to resolve my issue. The app is great for booking appointments and staying organized but feels more like a tech company than a medical provider. Impossible to talk to a real person. read more

The individuals I have met at every level of One Medical are wonderful. I have never met such a personable and caring group in the medical field. Also, as a young professional who is very busy, I value the ease and timelines of appointments. I find the next day and on time appointments refreshing. I don't want to take a day off work for a doctor appointment so the membership fee seems well worth it. All the other added services make it a steal. read more

They charged me $199 membership fee, eventhough the visit was covered by my insurance. They NEVER answer the phone. I have placed 6 calls in 3 days. When someone finally called me back he said he wasn't authorized to refund my money and gave me another number to call. Of course, noone answered, no one returned my call, and I have not been refunded. Unacceptable! read more

I love the concept of a quick service PCP, and have visited 3 doctors in the Madison location Appointments are on time and the providers are friendly and generally well informed. I like that you can communicate with them through their app and their website - makes it easy to follow up without always going in to the office. The big problem is the billing office. I visited a doctor in July 2017. My insurance was supposed to pay 100%. I received a bill for $96.99 for my visit. I paid it, but contacted One Medical on August 3rd to tell them that I thought I was overbilled. I got a message back from the admin telling me that I did not understand my insurance and that I had to pay the $96.99. I received the Explanation of Benefits from my insurance company which indicated that they paid 100% of this visit to One Medical. I forwarded the EOB to One Medical and asked for a refund of the overpayment. I contacted them again in December that I still had not received the refund for the overpayment. In January 3, 2018 they responded in writing that the now agreed with my assessment that they owe me money and it would take 4-6 additional weeks to cut me a check for $96.99. I think it is not right that it takes them forever to refund an overpayment - I still don't have the money despite multiple contacts asking them to expedite this process. To be honest, their accounting department should have noticed the overpayment without me chasing them and returned the money to me, but I guess their finances are so bad that they needed an interest free loan from me for nearly 6 months. Concept is great, doctors are fine, but back office is awful. I will be reconsidering my primary care. read more

I met all of the doctors and the physician assistant informally as I networked among primary care doctor's offices in the Loop. As an independent physician, all of the practitioners struck me as efficient, evidence based medicine oriented, and utterly professional. They are the primary care practitioners who care about their patients and want to deliver outstanding medical care for their patients. You will not get lost in the shuffle of purple ivory towers, but get truly take care of in an individualized manner. Their practice model is one to be worth the investment it takes. I'd highly entrust my primary care needs to all of their practitioners. read more

Dr. Korah is the best! I've been going to her since I moved to Chicago and she has helped me with a slough of things. She is so extensive and never misses a step, and makes sure she has a really good understanding of what's going on. Best part is, I can get all my blood work done there and have the results sent to me via the app within a day. Also being able to book on the app is a godsend. Makes going to the doctors actually convenient. There are some other locations that have opened that are now closer to me, but I like Dr. Korah so much and she knows me that it's worth it for me to ride the train into the loop. The guys that do the blood work are also awesome and always make conversation and try and distract from the needle going in your arm. read more