My job gave us a day off to come and volunteer @ The GCFD. This was a great opportunity to support…read moreand help out those in needs. Everyone was friendly, helpful and productive. We all worked hard as a team to accomplish our goal of feeding over 2,700 families. This place is outstanding. Very clean and organized. I enjoyed lending my time for such an amazing and precious organization. I look forward to volunteering here again.

2 days and I still don't have my meals no email from them explaining why they are rude don't go to…read morethem for help they don't care

Case Workers are ok, Operater is ok, just staff that are really really bad at their jobs. Just to…read morepreface, they threatened to put me out for drinking water and there's a rule that states you can't knock on black doors, so someone in need gets pushed aside and threatened. They threaten pretty much breathing so, if you want food and shelter and hate breathing, this is the shelter for you. Edit: they are pretty much run by incompletent staff, and they are about as useless as space matter on planet earth. Making threats and acting like no one else is allowed to make any decision. No bathroom, no water, no food after a certain time, it's run like prison.

I volunteer on Saturday at The Night Ministry stuffing stockings for the homeless. This Non-Profit…read moreOrganization is amazing. I look forward to coming out to volunteer again at this awesome organization. The team was very organize and prepared to make sure everything was running smoothly. The volunteers watched a mini video on what the organization is about and how they go out on the streets to make sure the homeless is well loved. I was impress on how much they express their dedication and compassion to the homeless. This is the type of organization I would come out and dedicate my time and support.

"Disappointing Experience - Would Not Recommend"…read more I really wanted to believe this place cared about both donors and employees, but my experience said otherwise. The staff seemed rushed and overworked, and it showed in how poorly customers were treated. From the moment I walked in, the process felt chaotic and unorganized -- long waits, little communication, and no sense of compassion for the people actually donating. The facility itself didn't feel very clean, and at times I honestly felt more like a number than a human being. Donating plasma is not easy on your body, but the staff acted like donors were disposable, just another body to cycle through. On top of that, I couldn't help but notice how stressed and unhappy the employees looked. When workers are clearly burnt out and unsupported, it trickles down into how customers get treated too. It left me wondering how much this company really values anyone in the building, whether staff or donors. I understand plasma donation is important, but there are other centers in Chicago that treat people with more respect and run a tighter ship. My advice: try somewhere else if you want a smoother, more humane experience.

Whole staff is very helpful and good vibes . every time I go .will recommend to donate .the best…read morecsl facility location

Staff treat us with disrespect. They hoard the toilet paper. They keep threatening to throw people…read moreout, which they do over the weekend. They don't serve a basic breakfast. And I got a infection on my foot from the shower is missing most of the tile in the shower and there's a dip that water stays.

The case managers that were there that actually did their jobs were Julie Thompson and Katie…read more(forgot her last name). It appears that Julie has retired as of 2021 and Katie left in 2016. The original shelter space and the shelter/drop in space on Sedgwick are both nice.

A place where they find people furniture when they need it most. In 2025 they had their first bed…read morerace and they created beds on wheels and encourage people in the community to dress them up and it was a lot of fun to see the races with people dressed up. What a nice way to raise money and get donations for a great cause. We came to donate and get the cute TS for $25 each and they had a raffle. They pick up unwanted furniture and donate to those who need it.

**Horrible Virtual Appointment Experience with Chicago Furniture Bank**…read more I had a virtual appointment today with Chicago Furniture Bank to select furniture. My agency paid $450 for the service. Although I appreciate any help being offered to families in need, my experience today was very disappointing. After the appointment, I told them to cancel the delivery. Now I feel really bad that my agency may still have to pay a $100 cancellation fee. In my opinion, that feels very unfair. I was told I was approved for a furniture package, meaning a living room set, dining room set, beds, dressers, rugs, lamps, and household items. But what I saw during the virtual appointment and what I was actually allowed to choose from did not feel like a real furniture package at all. The lady doing the virtual appointment came late, was going extremely fast, and had a very nasty attitude. I felt rushed the entire time. There were a few items I saw that I wanted to ask about, but I was afraid to ask because of her attitude. Even my social worker looked highly disappointed, although she did not say anything. Most of what I saw on the video was the worker's feet, the floor, and her walking fast through the building. She was moving so quickly that it was hard to really see the furniture or ask questions. The way she acted during the appointment was horrible, especially knowing agencies are also present during these virtual and in-person appointments with their clients. Why would workers behave that way in front of the very agencies who are paying you to help their clients? That makes no sense and is just plain unprofessional. Most of the furniture had stains, scratches, and looked worn out. The furniture I saw was mismatched, scratched, worn out, and some items looked very beat up. I understand the furniture and merchandise are donated, but people who need help should still be treated with respect. Just because the items are donated does not mean families should be treated rudely, rushed through the process, or given items that are too damaged to use comfortably. It also did not make sense to me that there were things I could see during the virtual appointment, but I was not allowed to choose them simply because I was doing the appointment virtually. I was told during the virtual appointment that I could only get household items if I came in person. I saw pots, pans, and other household products, but she walked right past them on the video. If families are doing virtual appointments, they should still be allowed to choose basic household items, especially when they have a large household. I have a large household with mostly teenagers who are taller and bigger than me, but I was only allowed to choose one full-size or queen-size bed. I was told I could only get one queen or full-size mattress and box spring, and the rest had to be twin beds. That does not make sense for older teenagers because kids nowadays are often taller and weigh more than their parents. Families should be allowed to explain what size beds they actually need. I also saw nice chairs and just a few better-looking items, but I was not allowed to choose the nicer ones. Some of the merchandise looked so damaged and worn that I turned some items down. Since I turned some items down, I feel I should have been allowed to choose something else to replace them. Instead, I ended up picking old dressers, a scratched table, no TV stand, and not the right mattress. Honestly, my agency paid $450 for this, and I feel like I could have done better on my own by searching Craigslist, OfferUp, Facebook Marketplace, and local freebie groups. I have actually found like-new and even new living room sets, bedroom sets, and mattresses from sites like that before. A person could rent a truck for under $100 and pick up free furniture that is in way better condition. A lot of times, you can get new or like-new furniture for free or very cheap. The only problem is needing someone to pick it up and help move it. I would tell people to think carefully before using this service, especially if they are doing a virtual appointment. Compare your options first. There are free items online that may be in much better condition, and you may have more control over what you choose. The YouTube videos are misleading compared to what I experienced. Now I see why DCFS never wanted to refer me and my family here. They would rather pay thousands of dollars getting families new items than send them to a place where people are rushed, disrespected, and offered furniture that looks this worn out. All I can say is, if Chicago Furniture Bank does not change how they treat people and improve what they offer during virtual appointments, anyone who receives products from them may be very disappointed. I would discourage any agency from paying these high fees for their clients to receive terrible-looking furniture while being disrespected, mistreated, and rushed during a video appointment.

I like their intentions to help people in need and I like the interactions I've had with them…read more They are my number one choice for charities. I have donated many coats and bags of clothing and I do employee match of monetary donations. I feel the provide a quality service that adds value to people's lives and the community, in general.

You can get homeowners and a bed to lay in "bunks". Theres oatmeal for breakfast and other foods…read more You gotta wake up early and be out the door looking for a job. UPS or FedEx is close by and you can get a job there and sleep at the shelter. You can bring luggage but it will have to be checked in. Not everyone there is showered so it can stink at times. It one of the only resources for free at your disposal if your homeless.

I've been volunteering here for about 6 months, and having volunteered at various organizations…read morethroughout my life, this nonprofit has the best organization and communication with its volunteers that I have ever come across in my decades of volunteering. The staff / team has been very responsive to any questions and relaying information There are primarily two types of activities / events to do monthly: food delivery and a birthday luncheon. Volunteers can sign up for as much as they want to do, or opt out for that month; the online portal makes signing up very simplistic nowadays. There are more activities throughout the year (e.g. holiday parties and visits) that are available, which means more options to volunteer. The staff and fellow volunteers are very friendly and range in age from teenagers to retired adults. Lastly, the elderly that we volunteer for are always appreciative, grateful nd love socializing, which makes volunteering that much more fun and rewarding.

I called to volunteer to help with Thanksgiving Dinner and was rudely rebuffed when I said I could…read morenot drive to pick the person up I could be taking there. The person yelled, We need someone to pick the person up! Cabs and Ubers exist.

I made my way to the Lakeview Pantry-Sheridan this afternoon to donate some baby formula and the…read moreplace is beautiful. It looks like the fanciest of grocery stores. Everyone was very helpful and made sure to answer any questions I had. They also took the formula and will now provide expectant mothers and babies with nutritious meals. I did not stay long but definitely felt that the grocery store was clean, open to anyone who might need some help with food, and everyone there was smiling, happy, and helpful. I want to go back and volunteer!

Love the staff members. Appreciate the service and quality of foods given!…read morePeace & B Great!!!!