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    OCRV Center

    3.6 (155 reviews)
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    Services - OCRV Center

    RV repair

    Trailer repair

    Commercial truck repair

    OCRV Center Photos

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    Recommended Reviews - OCRV Center

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    Reviews With Photos

    Broken mirror

    The most unprofessional service center I've seen. The integrity of this business is beyond questionable. I brought my class a for a service on the rig and generator. They did a tune up on my generator and rig. When the vehicle was done I went to pick it up and upon pulling up I noticed my wing mirror was hanging off of the RV. I went inside to let them know about the damage and they were quick to blame another customer who allegedly hit the rv while parked. The customer that hit the mirror took no responsibility for the damage. I asked them to mount the mirror for the time being due to us leaving for a trip in the morning. The service manager said they will pay for the mirror and a detail when we got back. Now for the fun part the next day we were camping the generator on our rv caught fire. Luckily the rig did not spark up with it. I emailed OCRV and left voicemail to get some advice on what to do. They never responded to either. I brought the rv back after the trip they said they were going to take care of the fire issue and the mirror. After going back and fourth with them saying they were waiting on back order parts they finally said they were not doing any repairs after having the RV for 5 months. Long story short get everything in writing and double check the work. Igor the manager will tell you what you need to hear so they can buy more time. Go anywhere but here. Very unprofessional service department does not own up to the mistakes they make.

    Miss Moodles in her natural habitat.
    Marq L.

    My experience at OCRV Was terrific. Jim and Kimberly kept me up on what was going on and the job that was finished was done very well. I have nine years in the RV business and 40 in the car business so I know how things can go wrong. When I picked up my coach, it is as if I hadn't left it at all everything worked no dead batteries very happy and the coach looks terrific.

    Bryce O.

    Couldn't be happier with the work performed by OCRV. I had them custom make some drawers for my camper van. Working with them on the design and particulars was a fast pleasant experience. I recieved a quote the following day after meeting with them and work was performed beyond my expectations and within the estimate.

    "Blueprints" from AJ
    Rachael E.

    I don't know how this company is still in business. There's a reason their Yelp rating is tanking and they have an F on the Better Business Bureau...    We started working with AJ in February to have our wine tour bus renovated, brought it to them in late March, and still waited another month and a half to get an estimate for the project. It should have been a red flag to me that I had to contact him several times just to hear back on this first step, but I foolishly chalked it up to him trying to get a handle on being groomed to take over the business from his dad.  In mid-June we finally got the estimate and gave the green light, then paid the deposit using our business card. We also asked AJ for an updated project timeline (he had initially told us the project would take 2-3 months, max) and for a rendering of the project, which he assured he would get to us that day or early the next day. A week passed and we heard nothing, so I reached out with a friendly reminder. No response. When I finally got ahold of him, he had excuses as to why he hadn't sent it but promised he would send it shortly. Two more weeks pass with not a word from him, so I reached out yet again and he tells me that he was waiting for an update from their supplier. He assures me that he would contact them the next day and provide me with an update. Want to guess if he followed through?  Another week goes by, no word from AJ. I follow up, no response. Call the office, he's not in and no one can give me an update. Another week passes and I message him to ask if he can put me in contact with someone else that can give us updates, since he was clearly overwhelmed with his project load. No response. Called the office AGAIN and was told he was out sick. He finally calls me a week and a half later, and gives an incoherent update on the materials. I ask for the blueprint of the work, he says he forgot about that but will send it over as soon as he gets it. A few days later I get a text with the "blueprint" (see pictures to see why I'm putting that in quotes). I call him and said something to the effect of "thanks for this initial sketch, when can I expect a full rendering?" and he responds with "that's the best we can do."  At this point it's mid August, we are out of our $18,000 deposit and don't have anything but a drawing on college ruled paper to show for it. With still no timeline, I call the office weekly until I get a timeline of some sort. One of the times that I called I was told that Saturday mornings are the best time to get ahold of him, so I call that very Saturday and Art, the owner and AJ's dad, answers the phone. I take the opportunity to explain the situation and Art apologized and assured me that he would get us back on track, including finally getting us a project timeline. He asked me to email him with all of the things that we are still waiting for and have questions on and he would take it from there.  Within a week or so, AJ gets removed from our project and a new hire, Brian, gets assigned to it. Within a few weeks of Brian being assigned to us, the flooring was installed, the benches and wall panels were built and installed AND we were kept in the loop the entire time.  As great as Brian is, he couldn't shield us from round two of OCRV's incompetence and dishonesty. A week before we were supposed to pick up the bus, Brian calls us to say that Art wants to update our original estimate and add another $15k to it because AJ under quoted a few things. I'll spare you all of the details, but it was conveyed back to Art that this newest demonstration of incompetence by his son was not our problem and these additions never made it to our final bill. However, a few things that were never done on our bus WERE on our final bill and it took more back and forth with them to fix.  Finally, we call to pay off our balance and are told that we need to give them a cashiers check instead of our business card. Since when? They happily took our card for the deposit (which was more than what our remaining balance was). What changed? Art was worried that we would dispute the charge because of all of the issues and the incomplete final product! Eventually they agreed to take our card so long as we signed a "waiver" that guaranteed we wouldn't challenge the charge. Insulting to anyone with integrity. One final nail in the OCRV coffin. We go to pick up our bus and find that not a single thing has been done to the area behind the driver's seat and AJ, at the last minute had a hand rail removed and reinstalled, not discussed nor approved by us, to add more to our invoice. Now, Brian should have run that by us, but it seems that AJ gets to call whatever shots he wants because...nepotism.  This company's saving grace is Brian, but even he isn't enough for me recommend this company one bit. Run! Far, FAR away, and while you're running, look up how many lawsuits they have.

    Customer waiting area: comfortable, clean, and you can view the work area

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    2 months ago

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    3 months ago

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    3 months ago

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    5 months ago

    Business owner information

    Photo of Kimberly V.

    Kimberly V.

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    Photo of Jim C.
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    6 months ago

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    Kimberly V.

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    3 months ago

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    3 months ago

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    5 months ago

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    1 year ago

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    2 years ago

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    Kimberly V.

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    1 year ago

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    8 months ago

    Rv service is terrible and over priced!!! Do not recommend anyone to bring their trailer or motorhomes to this place.. what a rip off!!!

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    2 years ago

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    2 years ago

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    Kimberly V.

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    3 years ago

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    Photo of Art A.

    Art A.

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    1 year ago

    Jim and the OCRV crew are great to work with and their product is top notch! Highly recommend OCRV!

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    Photo of Kimberly V.

    Kimberly V.

    Helpful 1
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    2 years ago

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    Kimberly V.

    Helpful 1
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    1 year ago

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    11 months ago

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    2 years ago

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    Kimberly V.

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    1 year ago

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    Kimberly V.

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    3 years ago

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    Art A.

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    3 years ago

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    Photo of Kimberly V.

    Kimberly V.

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    1 year ago

    If you need RV service, trailer repairs, or custom work, this is the spot. Egor was fast, professional, and very friendly as well!!

    Business owner information

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    Kimberly V.

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    2 years ago

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    Kimberly V.

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    1 year ago

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    Art A.

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    2 years ago

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    Kimberly V.

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    2 years ago

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    2 years ago

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    Kimberly V.

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    2 years ago

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    2 years ago

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    Kimberly V.

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    2 years ago

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    Kimberly V.

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    3 years ago

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    2 years ago

    Very friendly and helpful very good work. Took my RV in for bodywork came back looking just like new.

    Business owner information

    Photo of Art A.

    Art A.

    Helpful 2
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    2 years ago

    Responded to my request promptly and politely. Great customer service, they helped me get to the right people.

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    Art A.

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    2 years ago

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    Art A.

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    2 years ago

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    Kimberly V.

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    4 years ago

    Helpful 1
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    2 years ago

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    Art A.

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    Page 1 of 4

    Ask the Community - OCRV Center

    Do you handle Solar Panel "kits" or systems that include Solar Panel, batteries (12V) charger and cabling to run a 16amp device all day?

    Thanks for asking, we can typically configure a solar system that will meet your power needs in an RV, with roof space usually being one of the few limiting factors on capacity.

    View All 2 Questions

    Review Highlights - OCRV Center

    “Art, Jim, Kimberly are very professional and they know this business.”

    Mentioned in 41 reviews

    Read more highlights

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