They called my mother telling her that she owed 40 dollars co pay when she had a receipt stating…read morethat she paid the 40 dollar co pay. They will not answer their phones so its impossible for her to contact them unless she goes there in person. The only problem is that she is disabled and has to work around my work sched until I can get time off to take her and they keep leaving messages that she will soon owe MORE money if she doesnt pay. They do not answer their phones so how are people supposed to contact them? Edit: They contacted my mother back and stated it took them the 8 months to decide if they wanted a larger copay even though she had already paid the bill in cash. They were not supposed to charge her insurance at all. All the person had to say was that it was her mistake but they still need the money since it has already been billed. She told them she's not going to pay for something she already paid for and to which they admitted was their mistake. She was then told she would be sued. So! They weren't supposed to bill her insurance, admitted it was their mistake and still want more money for something she already paid for and also HAS THE RECIEPT FOR. This is the Eyecare professional of your choice? I have some beach front property in Arizona you may enjoy.

Eye exam fine Lense/frame quality fine…read moreFront desk able to answer questions definitely NOT fine Returning messages - not once Finally go in person to see if lenses are in (it's been 2days shy of 4 weeks) girl at desk can't tell via computer so tells us to take a seat and wait What? Wait to be told possibly that they are not in? Maybe we need a new Eyecare specialist

Very unfriendly and would not work on my glasses and quite rude to me also.I would never ever go…read moreback there.

FABULOUS Customer Service! This is a great group of people who obviously enjoy what they do!read more

I had a detached Retina and I made the right choice going to Orion Eye Center. Very informative and…read moreProfessional , made me feel comfortable and confident about the Surgery. I can't thank them enough.

I have had Dmek surgery in both eyes, years apart of course. Dr. Grove is just Awesome! She is…read morefriendly yet professional, always takes time to listen and explain any concerns you may have. Her staff is welcoming and also friendly and professional. Which made surgery and recovery so much easier. If you have any issues with your eyesight , Dr. Grove is your doctor! Orion Eye care is truly trusted by me and my family.

I am also surprised that Cascade Eyecare doesn't have 5 stars on Yelp. They do on Google. From the…read moremoment I called for my 12 year old son, this place has been amazing. He was having eyesight issues and they got him right in. The staff is SOOOOO friendly and efficient! We felt right at home. They are a well oiled machine :) We are so happy we found them. My husband will be booking an appointment soon.

I am so surprised that this place doesn't get 5 stars across the board, at least in recent years…read moresince the ownership changed hands. I went in two weeks ago to purchase new sunglasses and glasses (after browsing selections of frames in 5 other businesses). As I wanted something a little more stylish than I typically wear, it was a long decision process for me. They were with me every step of the way over the course of three visits and they provided a great discount for the pair that was not covered by insurance. AND then they rushed the order so I could get my glasses before my vacation. Big shout out to Katie! Glasses are back, I see better than I have in a long time, and I will definitely be back for my next exam and purchase!

Sorry to read of other's bad experiences here. I have had only very good experiences - from Dr…read more Atkinson's exams to the glasses I bought. I had one set of glasses that had become scratched and much to my surprise, they replaced the damaged lens without charge. I once had a problem with Transition lenses that they were not centered properly over my eye pupil, and I had to tilt my head to get the distance focus correct. I lived with that work around ok until my next set (new correction) and on the new frames/glasses, the optician worked hard to get them centered properly. No problem after that. I've also stopped in a few times when a lens was coming loose or a frame was coming loose and the optician fixed those problems without charge.

Been back 9 times. Finally they figured out that the frame I chose wouldn't work with my…read moreprescription so we ordered a new one. I left the original ones since I could not see anything with them. Was asked if I wanted to take the first ones home. I asked why when I couldn't see side of a barn with them. Now they insist I did and won't release my new ones to me. Get your exam but beware the actual glasses!

Lady at the front desk is very rude. They are the first…read moreface you see and the first interaction you have, maybe think about switching the front with someone who's patient and kind. lady's in the back were amazing! super kind and patient. the doctor was quick and efficient. most interactions were pleasant! :)

I will not return . The lady ( in her middle age , not the young girls up front ), was really rude…read more, snarky and acted as if we were putting her out when we had questions . Very argumentative to me and condescending to the younger girls who are working behind the front desk as well . I get to pick who I use for my healthcare and that of my family and I will Not be returning. She really needs to find a new job, not in customer service . This first face you see and interact with reflects the entire company. It's too bad because everyone else was friendly, but I don't want to interact with a disrespectful receptionist .

Integrated Eyecare.... horrible experience. Called to let them know we were going to be late due to…read moremy child's school not being able to locate her in a timely manner and they had us come anyway saying we had a grace period. We pulled into parking lot while on the phone with them at 3:50pm and they had us go into the building only to deny us. Wouldn't waste your time going here. Much better clinics with better customer service. Should have just rescheduled us on the phone and not have me drive through town for you to just deny us. Do better.

Dr Lassiter is great. I've had some eye issues. They really came to my rescue. Highly recommend themread more

I always get the best service, people are very friendly and nice. The optometrist is very…read moreexperienced and knowledgeable.

My husband and I went here with our 4 kids. They were very nice, helped my husband, son and I pick…read moreout our glasses. They were ready in just a few days. We had previously used Costco and found this place much more pleasant.