Love my new glasses , doctor really listened to my needs…read more Front desk is welcoming and appreciative

I receive excellent compassionate help from Dr. Tegen at Madras Vision Source. She is very…read moreknowledgeable and I never feel rushed when I am there for my eye exams. She answers all my questions When I was to have cataract surgery, she sent me to an excellent surgeon and I was very happy with the results. I drive from Redmond to Madras because I have great trust and respect for Dr. Tegen. I highly recommend her.

I'd rather be blind than go back to Central Oregon Eyecare. Negative customer service. What a joke…read moreuntil you pay $1077 for a defective pair of glasses. Imagine actually being told "That's not a crack, that's a chip" or "We don't really promise anything". 2 months later I settled for bent frames/ hazy left eye because I was tired of demanding what I paid for. Never again

Madras office staff is so helpful and go above and beyond the call of duty to make us customers…read morefeel important.

Lady at the front desk is very rude. They are the first…read moreface you see and the first interaction you have, maybe think about switching the front with someone who's patient and kind. lady's in the back were amazing! super kind and patient. the doctor was quick and efficient. most interactions were pleasant! :)

I will not return . The lady ( in her middle age , not the young girls up front ), was really rude…read more, snarky and acted as if we were putting her out when we had questions . Very argumentative to me and condescending to the younger girls who are working behind the front desk as well . I get to pick who I use for my healthcare and that of my family and I will Not be returning. She really needs to find a new job, not in customer service . This first face you see and interact with reflects the entire company. It's too bad because everyone else was friendly, but I don't want to interact with a disrespectful receptionist .

I always get the best service, people are very friendly and nice. The optometrist is very…read moreexperienced and knowledgeable.

My husband and I went here with our 4 kids. They were very nice, helped my husband, son and I pick…read moreout our glasses. They were ready in just a few days. We had previously used Costco and found this place much more pleasant.

They called my mother telling her that she owed 40 dollars co pay when she had a receipt stating…read morethat she paid the 40 dollar co pay. They will not answer their phones so its impossible for her to contact them unless she goes there in person. The only problem is that she is disabled and has to work around my work sched until I can get time off to take her and they keep leaving messages that she will soon owe MORE money if she doesnt pay. They do not answer their phones so how are people supposed to contact them? Edit: They contacted my mother back and stated it took them the 8 months to decide if they wanted a larger copay even though she had already paid the bill in cash. They were not supposed to charge her insurance at all. All the person had to say was that it was her mistake but they still need the money since it has already been billed. She told them she's not going to pay for something she already paid for and to which they admitted was their mistake. She was then told she would be sued. So! They weren't supposed to bill her insurance, admitted it was their mistake and still want more money for something she already paid for and also HAS THE RECIEPT FOR. This is the Eyecare professional of your choice? I have some beach front property in Arizona you may enjoy.

Eye exam fine Lense/frame quality fine…read moreFront desk able to answer questions definitely NOT fine Returning messages - not once Finally go in person to see if lenses are in (it's been 2days shy of 4 weeks) girl at desk can't tell via computer so tells us to take a seat and wait What? Wait to be told possibly that they are not in? Maybe we need a new Eyecare specialist

My wife had been going here for years with wonderful results in her eye testing and glasses…read moreproduced. They've even replaced scratched lenses for free. She was treated so well, and after 4 tries with My VA optometrist in Bend, OR I decided to fire that optometrist and go here. My 1st exam went perfectly and they nailed my prescription in one try, unlike the 4 trips and misses at Bend CBOC. Best glasses I've had in many years and will continue to go to Vision Source. We've always been treated with the greatest respect and care. Highly recommend!!!

The eye care professionals are very good, office staff clearly have no skin in the game and clearly…read moredon't understand customer service. A pair of my glasses, Ray-Ban frames broke and my wife brought them in for repair. They (staff) determined that warrantee service was necessary. After about a week we were called and informed that the frame was out of stock and was on back-order and would be about a month wait. (Seems another color was available, but that wasn't offered). After 4 weeks wait I called and was told the frames were on the way... they had a tracking number. Another 2 weeks and my wife received an email that the new glasses were in. I got a text saying the same. I went to the office and they said indeed the new glasses were there and asked for the broken glasses..... which I didn't have. Nothing in the email to the wife or the text to me to bring back the broken glasses. So..... would not give me the new glasses until the broken ones returned. This happened to be Tuesday 11/26/24. I work till 2:00 each day. Returned Wednesday 11/27 only to find a sign on the door saying they closed that day at 12:00 noon, and OBTW would also be closed on Friday the day after Thanksgiving. None of that was mentioned when I was in the office on Tuesday. There are options for these services, and I will never use this office for my eye health again. I hope management sees this review and makes some changes so that future customers get better treatment.

Sorry to read of other's bad experiences here. I have had only very good experiences - from Dr…read more Atkinson's exams to the glasses I bought. I had one set of glasses that had become scratched and much to my surprise, they replaced the damaged lens without charge. I once had a problem with Transition lenses that they were not centered properly over my eye pupil, and I had to tilt my head to get the distance focus correct. I lived with that work around ok until my next set (new correction) and on the new frames/glasses, the optician worked hard to get them centered properly. No problem after that. I've also stopped in a few times when a lens was coming loose or a frame was coming loose and the optician fixed those problems without charge.

I have been going to High Desert Vision Source for ~ 5 years, appointments every 6 months by Dr…read more Audrey Brumley. She has been fabulous as well as every staff member I have ever interacted with. She was recommended to me by another patient who loves her as well. I looked up the office address to refer another friend of mine and found these reviews that do NOT reflect the kindness or services I have received. ~ Marlys Alger