I'd rather be blind than go back to Central Oregon Eyecare. Negative customer service. What a joke…read moreuntil you pay $1077 for a defective pair of glasses. Imagine actually being told "That's not a crack, that's a chip" or "We don't really promise anything". 2 months later I settled for bent frames/ hazy left eye because I was tired of demanding what I paid for. Never again

Madras office staff is so helpful and go above and beyond the call of duty to make us customers…read morefeel important.

Love my new glasses , doctor really listened to my needs…read more Front desk is welcoming and appreciative

I receive excellent compassionate help from Dr. Tegen at Madras Vision Source. She is very…read moreknowledgeable and I never feel rushed when I am there for my eye exams. She answers all my questions When I was to have cataract surgery, she sent me to an excellent surgeon and I was very happy with the results. I drive from Redmond to Madras because I have great trust and respect for Dr. Tegen. I highly recommend her.

I will not return . The lady ( in her middle age , not the young girls up front ), was really rude…read more, snarky and acted as if we were putting her out when we had questions . Very argumentative to me and condescending to the younger girls who are working behind the front desk as well . I get to pick who I use for my healthcare and that of my family and I will Not be returning. She really needs to find a new job, not in customer service . This first face you see and interact with reflects the entire company. It's too bad because everyone else was friendly, but I don't want to interact with a disrespectful receptionist .

What a ordeal!! The front gal could not have been ruder, unpleasant, condescending.....I canceled…read moremy appointment. Completely no trust as the front desk personnel is a reflection of the company as a whole. It's our vision...very important.... And feeling very uncomfortable, I'd suggest moving on. There are many other professionals.

Met Dr Caz today. 1. He is absolutely a great Doc…read more 2. Thorough with the exam 3. In no hurry. Answered all my questions and built a game plan. 4. Set up my future care and built a definitive feeling of being in good hands. Thx Doc!

Friendly professional service. Dr. Vi was great. So nice to have this available in a small town!read more

I always get the best service, people are very friendly and nice. The optometrist is very…read moreexperienced and knowledgeable.

My husband and I went here with our 4 kids. They were very nice, helped my husband, son and I pick…read moreout our glasses. They were ready in just a few days. We had previously used Costco and found this place much more pleasant.

Extremely unfriendly doctor. Worst bedsidemanner ever. Staff was friendly. I was scheduled for…read morecataract surgery, but today, after the way the doctor treated me, I chose not to see him again. I will be going elsewhere for my surgery. I'm elderly and do not expect a doctor to treat me like I'm more of a bother than a patient. If I could give 0 stars, I would.

Call before you visit- several times I've arrived to find a sign taped to the door, "We are closed,…read morewe apologize for any inconvenience" etc.

Dr Lassiter is great. I've had some eye issues. They really came to my rescue. Highly recommend themread more

Integrated Eyecare.... horrible experience. Called to let them know we were going to be late due to…read moremy child's school not being able to locate her in a timely manner and they had us come anyway saying we had a grace period. We pulled into parking lot while on the phone with them at 3:50pm and they had us go into the building only to deny us. Wouldn't waste your time going here. Much better clinics with better customer service. Should have just rescheduled us on the phone and not have me drive through town for you to just deny us. Do better.

Sorry to read of other's bad experiences here. I have had only very good experiences - from Dr…read more Atkinson's exams to the glasses I bought. I had one set of glasses that had become scratched and much to my surprise, they replaced the damaged lens without charge. I once had a problem with Transition lenses that they were not centered properly over my eye pupil, and I had to tilt my head to get the distance focus correct. I lived with that work around ok until my next set (new correction) and on the new frames/glasses, the optician worked hard to get them centered properly. No problem after that. I've also stopped in a few times when a lens was coming loose or a frame was coming loose and the optician fixed those problems without charge.

I have been going to High Desert Vision Source for ~ 5 years, appointments every 6 months by Dr…read more Audrey Brumley. She has been fabulous as well as every staff member I have ever interacted with. She was recommended to me by another patient who loves her as well. I looked up the office address to refer another friend of mine and found these reviews that do NOT reflect the kindness or services I have received. ~ Marlys Alger

If you are using Aetna and are medically retired from the military, avoid this place. They say that…read morethey take Aetna but then say I have a special type of Aetna that they do not accept. It is clearly an attempt to have the patient pay cash and that is quite disgusting to be quite frank. I was treated with disrespect when I did nothing wrong. It just seemed like two very insecure women working the front and they gossiped the entire time. I will gladly spend my money in Bend.

La Pine Eyecare does not care about its patients. They said to me that they knew I'd be back…read moreeventually because "they're the only game in town". Worth it to make the drive to Bend.