So, let me first say, the ladies who came to do the cleaning were very friendly, arrived on time,…read moreand worked very hard. So the two stars are for their work.
That out of the way, the owner of the business was neither friendly nor accommodating.
I bought a deal on livingsocial and payed $59 for two hours of house cleaning. The ad said "This family-owned business will dispatch cleaning experts to your home in El Cerrito, Berkeley, Oakland, Albany, Kensington, Alameda, Emeryville, San Leandro, Lafayette, Orinda, Moraga, or Walnut Creek. They'll take care of wet washing in the kitchen and bathroom (including counters, appliances, sinks, showers, toilets, and more), as well as dry cleaning in living rooms and bedrooms (including dusting, vacuuming, and floor cleaning). These pros bring their own equipment and supplies, so you can put your feet up and bask in the glow of your perfectly polished abode."
It also said that the service would be regularly $120.
So, if you read the ad above that talks about "experts" and "these pros", you would expect more than one person to come, right?
Well, so did I.
And when the two ladies showed up, I was very happy. Until they told me, they would only stay for one hour, since it was two of them.
OK, I thought, this is probably a mix-up and called the owner. She told me yes, it's $59 for one person and since she sent me two, it will only be one hour. To get this straight: if I would pay the regular price, it would be $120 for two hours of house cleaning by one person. Hello?
She also insisted on the ad clearly stating that this deal is only for one cleaning person. Well, let me tell you: it doesn't
Ah yes, she also told me it was my problem if I couldn't read the ad right.
All in all: big ripoff. I was considering getting a regular cleaning service, that's why I wanted to try them out and was happy to get the livingsocial deal. Now I surely won't give them my business.
