So where do I start? I wish I could give 0 star.
TLDR - STAY AWAY. If you somehow end up with them, take a lot of photos of your furniture before moving so you can file a claim to THEIR insurance company IF they have one.
So I found this post on Craigslist and called him about two weeks before moving. This guy who calls himself "Mr. Robinson" answered and said he will email me a copy of invoice. I told him I recently bought many furniture since I'm newly wed and all of my furniture is less than a year old. Did not want to damage them and since I didn't buy them from IKEA, I would rather pay extra to move them safe. His response was "I bought it if I broke it." He kept forgetting to send me the invoice and 3 phone calls later I got it. $50 for truck and $85/hr for two movers and minimum of 3 hour labor.
The night before moving date, he sent me a text asking if I can switch my time to noon instead of 9:00AM that I booked 2 weeks ago. Laughable attitude on the day before. At first time he was like "hey I understand if you need to cancel but please give me some time, not like the day of or the night before." I understand how it feels when people don't show up to their appointment so I gave him my word and kept it. But this is what you get for being nice to this company or this management guy. So they changed my time to 10:00AM which is not a big deal as long as they can move things promptly.
So it's finally my moving date and the truck and two guys came. They
came a bit late and took some time to figure things out. They started loading at 10:30AM. Way too small of a truck. I asked the mover if he (not Mr. Robinson) could fit my stuff in the truck. I told him it was okay to re-schedule my move if it's impossible. He called and talked to the management person (Mr. Robinson) and he decided to give it a shot. I asked him again and again if it's possible and he seemed confident enough to deliver that. HERE is the problem. Management didn't care to come out for lousy 5 minutes to figure things out and sent a smaller truck that was Penske rental. Classic.
They had to disassemble my desk, dining table and master bed which is adjustable frame. Again, ALL of my furniture was brand new. Purchased in 2017 not even a year old. The furniture company professionally delivered it installed everything and nobody else touched it. Remember this point.
After all those, they were able to fit everything except my indoor cycling bike which I paid about $300 for and a computer desk. The indoor cycling bike is VERY heavy and they knew it. They didn't seem to want to move the bike and the truck was ridiculously packed to the point there's no more spot. It took them about 5 hours to pack everything and I was tired so I just let them go. There go my new desk and a cycling bike. Some loss of furniture but I was okay until that point.
Arrived to the new apartment which is about an hour away. It took them about 1 hour and 40 minutes to come which is understandable with traffic. Again, if they came at their scheduled time, 9:00AM, this would have happened. Of course I'm responsible for that time, $85/hour. I was still okay with it.
After they arrived, they said they had to leave cause of their next job. I mean... what? They said they will unload everything and assemble my dining table and master bed only, not the desk. I wondered why and kept asking why. They said the screw is stripped and they cannot put it back together. Funny. A brand new modern design desk screw stripped. How did it happen? Most likely they did it when they were trying to disassemble more than when they were first assembled by the company. They refused to assemble my desk and they left it like that.
They finished the job around 8:30PM which is 9 hours and 30 minutes of labor. Their fee should be around $900 (if it's 10 hours of course). They asked for $1180. I showed them the math and contract and they were okay with $900. No tip. NEVER to this type of service.
So they damaged SO MANY THINGS. I used to have two desks and indoor cycling bike. All gone. I'm posting SOME of the damage (dresserS, bed frame, ottoman, sectional couch, computer chair, etc.). So after move I called Mr. Robinson and talked to him. I told him I'm so upset for his service and told him what happened. I told him he should have given a bigger truck just like I asked and he was like "you are the one who wanted the job done cheap. You should thank your mover if they tried to assemble your desk, you will be paying them. They saved your money" I mean... you need to hire an assistant. I NEVER said that I want a cheap job done. I paid $2000 for that desk. I don't care if you need to spend an hour assembling it. I paid more than $5000 for my sectional. I don't want them damaged. After some talk, he said "I will come out there and assemble the desk for you. I want you to be happy with your move." That was more than a week ago. Never heard back from him. Would NEVER recommend this company. read more