When I moved to Goose Creek and needed a new groomer for my dog, I had a bunch of people recommend…read morePSP. I was a little wary, having heard stories about pet store groomers, but I trusted these opinions so I brought her in. From the very beginning, they listened to me while I explained how to handle my dog (she can be a diva) and they took me seriously. They would check in after each appointment, letting me know what went well and how quickly she was improving and getting more and more comfortable each time. There has been some turnover, but we have stuck with Bailey all along and it's been wonderful. My dog, who was very nervous about going to the groomer and needed to be drugged up in advance, now wags her tag in excitement when she realizes where we're going and drags me through the store to greet her friends in the grooming room. She jumps up on the half door and lets herself into the back room, settling right into her favorite kennel (that they leave open when she's scheduled)! The rest of the staff with whom I have interacted have also been wonderful. They come to recognize the regulars and will chat with you if they have a moment. It's really a positive experience and a wonderful place to go.

WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

I was SO happy with the grooming services at Dolittles in Nexton! She made my dog feel very safe…read moreand provided excellent service! Up at the front, it was very clean and we got some great dog treats. The front desk staff could be a little more friendly though.

My favorite pet store for quality dog food for my big dogs. It's so hard finding good dog food with…read moregood ingredients in it and if you do they're mostly online. Dolittle's carries some of these brands which is awesome ! They also offer military discount , you show your ID once and they put it in the system so no need to show them every time ! I'm in and out quickly, great selection and friendly staff. Highly recommend!

Can always find what is needed and for great prices. Love the coupons, they really help with the…read morebudget.

They desperately need a new owner or management or a miracle. This place is a mess! The cats looked…read moresad and their litter boxes stunk, half the fish were dead, and nobody was there when I went. The other day I was going to get some fish. After 20 minutes looking for an employee I just gave up. It's Incredible that somehow management has made the store even worse than Petsmart's animal care. Sad! Not worth visiting if you care about animal welfare because you will be disappointed. Edit: an employee told me the owner is actively hostile towards the gays ad as an older gay this tracks! What a shame. Gays are the best with animals!

Got my kitty Cotton (now Luna) from there 5 days ago and she's the most amazing kitty ever and it…read morewas a quick and easy adoption. They have cats from Dorchester paws there to get them adopted quick ! They don't know much about the cats or their background so if you do want to adopt from them make sure you do contact Dorchester paws to learn all about them in detail ( specifically medical records). They don't have a great variety of things but they have all your basic needs and I'm pretty sure there is grooming !

Every time I come into this store everyone is super friendly. Today I came in and was having issues…read morewith both of my feet (getting old sucks) so I parked right up front. I asked Patrick if he could help me out by getting my huge bag of dog food (all the way in the back) and then taking it to my car. Before I could finish asking, he was already asking what does your dog normally eat? The whole process from walking into the store and driving away took no more than 5 minutes tops. Amazing, quick, friendly, and efficient customer service! Thank you Patrick!

The quality of this strong birdbath is put to good use. Waste fee bird seed is wonderful..read more

Richard and David…read more Those guys made my trip to buy birdseed a pleasure. They actually wanted to help me. At a time when we often feel overlooked they were a pleasure.

Calling and setting up an appointment for 2 80lb Golden Doodles was easy...and dropping them off…read morepresented no problem.... The explanation about hair matting Was helpful.... I received the call that they were ready and when I picked them up they explained what they did and why..... They seemed to be knowlegible and did all they could to help me understand.... Great staff!!!

this place sucks nobody would help me get fish for an hour after walking around so I just left and…read moreput everything else I was going to buy back. I just wanted to get a frog and I was gonna buy everything for it but I will be going elsewhere for my purchase

Always a great experience! We've been bringing our rescue pup, Gracie, to Petco for the past six…read moreyears, and she has always been treated with kindness and genuine care. For years, this was where she received her routine shots and Simparica Trio every six months, and the staff consistently made her feel comfortable and welcome. In October, we transitioned her to a full-service veterinarian after noticing symptoms that a shot clinic couldn't address. Even so, Petco has continued to be an important part of her care and well-being. The recommended food options have helped tremendously with her allergies, and every visit feels like a positive experience for her--she always gets to make new friends, try new treats, and pick out new toys. On our most recent visit, we purchased Merrick Beef, Bison, and Sweet Potato dry food, and I'm truly hopeful it will continue to benefit her as she turns 7 this April. We also picked up Blue Buffalo wet food, choosing the Porterhouse and Filet Mignon pâté flavors, which are perfect for her small teeth. Every product recommendation feels thoughtful and well-suited to her needs. Recently, our veterinarian discovered that Gracie has a heart murmur, so we're doing everything possible to keep her healthy and comfortable for as long as we can. It was an emotional time for our family, so of course we spoiled her a little--with treats and even a new pet fish "brother." I picked out a stunning royal blue and red Delta Tail male betta fish who is perky, active, and absolutely beautiful. I also found a hydroponic tank setup so he can peacefully coexist with marble queen pothos clippings, which is both functional and visually gorgeous. I have 125 plants inside our home so selecting just the right plant took me a few days. Lol... I highly recommend the Petco North Charleston location. The staff is knowledgeable, compassionate, and truly cares about both pets and their people. Whether you're managing a senior pet's health needs or just adding a little joy to your home, this location delivers every time. Staff interaction 5/5 Cleanliness of store 4/5 Parking 5/5 Prices 5/5 Store Vibes 5/5

Food, supplies, pet adoptions, vet hospital all under one roof, staff friendly, national chain, now…read morethese days of who owns whom, they own chewies or vise versa, Want fish birds or lizzards they have them too.

If you are in need of a fresh clean pet this is an ideal location. They offer two options either…read morestaff grooming or self grooming. The self grooming is really reasonable. The room is large enough for any size dog. I was able to wash a 150lbs foster "pup" with ease. There is a large raised bathing area to avoid "killing" your back. You don't have to worry about trying to lift your pooch as there is a ramp for access. They provide all the needed bathing essentials, from towels, a waterproof apron, and various natural soaps, shampoos, and conditioners, and towels. If your dog isn't afraid of loud noises there is also a blow dryer available to assist with drying your dog. Once you finish your can treat your freshly cleaned friend to a large variety of treats. All the treats are organic and reasonably priced.

Just moved here and got my 2 dogs nails clipped. *no appt and took them back quickly. *super nice…read morestaff *great items in the store *reasonable prices. I'll definitely be going back!

I took my dog for a photo with Santa. We were in and out within 15 minutes. The staff were very…read morefriendly to my dog as well with assisting in getting a great picture of her taken. The line went quick. The store itself was clean and stocked with many supplies.

Quality PetSmart location. Excellent customer service and everything that you need for your pet and…read moremuch more. Good experience every time I have been here.