My friend and I set appointments for 2:30. We both wanted a gel pedicure. I wanted a dip manicure and my friend needed a fill-in.
Shortly after arriving, they seated us in the pedicure chairs. My friend's pedicure was fine as was mine until it became time for scrubbing. The woman who was doing my pedicure decided to start scrubbing my feet while they were DRY. Who does that?!
During the middle of our pedicures it began raining. Because of the rain, the power went out just before our pedicures were finished.
Once the pedicures were done, my friend and I asked if they would be able to even do our nails still. They assured us they would. They sat us both in the chairs to get our nails done.
The lady who had done my pedicure can only do gel or regular manicures so I had to wait for someone else to be finished before the two ladies who can do acrylic nails and dip powder nails were available.
After waiting until about 4:10 (25 minutes after the pedicure was done) one of the ladies who was doing someone's pedicure comes over to me to start prepping my nails. As she was clipping my cuticles she ended up clipping too much and I begin bleeding. Instead of putting something on it to help stop the bleeding, she just takes her finger and applies pressure.
Meanwhile, my friend has been sitting and waiting.
That day was my birthday so my friend and I were beginning to worry about our time since we had dinner reservations at 5:30. When I made my appointment I thought that giving them 2.5 hours (2:30-5) would be enough time....apparently not.
When it was 4:20 I asked again if they would still be able to do our nails because we had to leave by 5pm. They assured us that both my friend and I would be done by 5.
Because the power is still out, they're using the flashlights on their phones to continue working.
At this point my friend is really pissed because she's been sitting and waiting for 45 mins. She begins talking to me about how she is just gonna go somewhere else the next day to get her nails done instead but the place she normal goes to doesn't have chrome and she was looking forward to getting chrome on her nails. The person next to her hears her say that she wanted chrome nails so she recommended a place in the mall saying they they had chrome and they were really good. Then, the lady who had just begun my nails snaps at her and says, "If they're so good why are you here?!"
After some other people in the salon finished the employees realized that the card machine wasn't going to work so everyone in the salon had to pay in cash. Multiple customers didn't have cash so they tried to go to the ATMs nearby but they weren't working either. Some customers just paid with the amount of cash they had and others agreed to come back the next day and pay.
Now it's only me and my friend left in the shop. It's about 4:50pm and the lady who previous snapped at the other customer is finishing my nails. My friend decided not to get anything else done because it was too close to the time we needed to leave.
Once she finished my nails right at 5, it was time for payment. Luckily I had taken out cash right before I went to the salon, but my friend didn't take out cash. I had enough cash for me, but not enough to cover my friend too.
When my friend told them she didn't have cash they didn't try to make a deal with her like they did the other customers. One of the ladies said, "okay the I'll go with you to the ATM!" Obviously that wasn't going to work if the power was out at all the ATMs nearby like the two customers previously told us.
At this point it's 5:05 and I'm annoyed. I asked if anyone had venmo, PayPal, cash app, etc. One of the employees said she had Apple Pay. My friend paid with Apple Pay but it was a much longer and more annoying process than it had to be.
Not only were the employees rude, unprofessional, and biased (or dare I say racist), but they are MONEY HUNGRY. Their prices are outrageous. There is NO WAY that a gel pedicure should cost $45.
I know I'll never be going back there again and you shouldn't either. read more