I bought an Entegra launch class B van built on a Mercedes platform by Jayco it was used with only…read more4000 miles on it and was a great price because of being used. They told me that it was returned because the original buyer had a death in the family. Since I got the RV home, the electrical system has been a problem the entire time with the inverter, alternator to charge the battery, and overall battery function being inoperable most of the time I took the van to Blue Compass RV to get work done under the warranty I purchased and they said they needed parts shipped from the manufacturer and had to wait for Jayco to approve. Then when the part finally arrived nearly 2 months after I first took it in, they are telling me there's a problem with the water system and that it had Frese damaged the damaged other parts I have not been able to use the van at all and now face thousands in repairs that they say are not covered under warranty. I am not sure if the problem is Blue Compass or Jayco but avoid the Jayco Terrain/Entegra Launch at all cost. Poor support, poor quality and a financial drain.

Blue Compass RV - Myrtle Beach, SC (5500 S. Kings Hwy 17)…read more We took our Airstream Interstate Sprinter Van to Blue Compass RV for a few simple repairs that turned into weeks of frustration and neglect. A roof leak was found and they promised to store the van indoors and keep it plugged in -- but when we arrived, the van was completely dead, not plugged in, with mud and mouse droppings inside. The technician admitted they had jumped it earlier but never told anyone. The manager blamed a "bad alternator" and refused to take responsibility or reimburse our mobile mechanic. The mechanic confirmed all batteries and the alternator were fine -- the problem was simple neglect. Total lack of professionalism and accountability. Think twice before trusting them with your RV.

Buying a used RV is always hit or miss, but it would be nice if they could be honest when they are…read moredealing with you. We purchased a 2019 5th wheel and realized it was used and leather would have issues, and components may be tired, but when you ask how the fireplace works and they skip by it and say good, but the remote is not available at the moment when what they mean is, "NO, it doesn't work, that tends to irk me. Then there's the issue that the large slide doesn't go out all the way, or the fact that on delivery they forgot to put the electric cord in the camper so I had to ask for it and wait 20 minutes while they played tag as to who was at fault. OK, maybe being a bit picky, so when I contact them and say I need to replace the fireplace, not looking for any favors because, as they pointed out, when you leave with it, there's no warranty, I just wished to replace the fireplace myself and thought I could get a deal by buying from them. I got; I will get right back to you. That was a couple weeks ago and I'm pretty sure the crickets that I've heard are going to continue. If it weren't for the fact that the rv we got from them was what we were looking for I'd be regretting the purchase. We love our 5th wheel, we just hated the service and bullshit we had to go through.

Update: Since my initial complaint, we hired JAL Mobile RV…read moreRepair to inspect and service the Onan 5500 generator your dealership claimed had been inspected and was in good working order. The findings clearly show the service was either incomplete or never performed: Critically low oil -- no evidence of an oil change ever being done. Cracked, heat-damaged exhaust. Clogged, deteriorated fuel filter. Leak in the main water board due to a damaged fitting. The total cost to correct these issues was $688.83, which we paid out of pocket. I have photo and video documentation of each issue, along with the repair invoice. Despite these findings and repeated outreach, we have still not received any response from the General Manager. The lack of follow-up or accountability is unacceptable and will be included in my formal complaints to the BBB, South Carolina Consumer Affairs, and other consumer protection agencies.

I had an amazing experience at Carolina RV. The owner is extremely accommodating and the entire…read morestaff was very friendly and professional. I would patronize them again without a doubt.

I had originally given a positive review as the salesman was very friendly and taking possession of…read morethe vehicle went smoothly as I was from out of state. However, since the sale, there has been nothing but issue after issue. The title paperwork was sent to the wrong place, I have had several mechanical issues with the vehicle both on the chassis and the camper side, and the service department has been horrible to say the least at trying to resolve these issues. When you pay over six figures for a product you expect a certain level of quality from the product and professionalism from the organization that sold it. So far I have recieved nethier. It has gotten to the point I am now looking I to SC lemon laws. I have also had to find local repair support as trying to resolve the repairs with Carolona RV has gotten to complicated and frustrating. I would not recommend buying anything from this place.

Overall 'Excellent' Service, HOWEVER, Rating 4 Stars For The Exception Of The Rudest, Most…read moreUnprofessional Service Technician Ever, 'Jamie Rosicki''. She Is The Absolute Worst With Service Etiquette, Motorhome Knowledge, Customer Service And An Extremely Poor Representation Of Everyone Else At This Facility That Are Very Much On Top Of Things. Jamie Rosicki Took EVERY Measure To Run Me Away From Having My Motorhome Serviced Here. . I Chose This Facility Due To It Being Family Owned. There Are Several Other Bigger RV Places On The Same Road That I Could Have Chosen To Service My Motorhome. However, My Extended Warranty Listed Campers Inn As Accepting My Warranty And They Could Get Me In Right Away, Thus I Happily Chose Them. . I Called Campers Inn In Advance To Verify Location, Hours And Appointment Time. I Spoke With Service Technician Keith. He Was Great!! Very Informative And Happy To Setup Servicing My Motorhome. Unfortunately, Keith Was Not The Service Technician That Checked My Motorhome In. . In Short, My RV Had A Simple Problem With The Water Pump And Needed To Be Replaced. After Speaking With Service Manager Christian In Reference To The Poor, Inept And Lack Of Service I Was Receiving From Jamie Rosicki, He Took Over And Swiftly Got Me Rolling. Christian Even Searched And Found The Water Pump At Their Other Location Nearby And It Arrived Within 20 minutes or so. Bernie Replaced The Water Pump And I Was On My Way!! . Jamie Rosicki Originally Quoted Me The Wrong Part To Be Replaced And Informed Me That My Motorhome Would 'Probably' Be Ready The Next Day In The Afternoon. If I Had Not Demanded To Go To My Motorhome And Speak With Technician Directly, I Would Have Had To Get A Hotel Room To Spend The Night, Wait For An INCORRECT Part For No Good Reason, Only To Later Find Out A Correct Part Was Right Down The Street At Their Other Location. . Yes My Friends, True Story! . So Grateful To God, Our Merciful Creator, That Good Somehow Always Prevails In The End. Thank You To Everyone At Campers Inn!

We had some issues with the a/c and one of the lights on the outside of the camper on our first…read morecamping trip this weekend. We stopped in to see if they had someone that could come to the campground to look at it. They were very helpful and let us know someone could come out within a few hours. The tech arrived within a few hours as quoted and fixed our issues. The service fee was paid by the kings mountain, nc location since we just purchased it there about one month ago. I would definitely recommend campers inn to anyone looking to purchase a camper.

We weren't in the market to buy just yet, but when we are, we will most definitely buy from Billy…read moreBurr. He treated us with the utmost respect and is extremely knowledgeable about the products. Definitely an enjoyable experience. Thanks Billy!

We had a great experience with Rec USA, we got the camper we wanted for far less than other dealers…read moreselling it. Our sales person, Lea was great and Julie did our financing. Do your research, they do have the lowest prices! Very happy!

I won't go into the details they don't matter. We had a pretty big issue with our brand new fith…read morewheel not a camp stopper but big enough. We knew upfront we would have to pay the 75 dollars for the call it's better than hauling it to the dealership. When contacted Bishs said someone could come out that day. A couple hours later they called and said a technician was on his way. He arrived found the problem. He had the correct tools to fix it and took care of the problem. We knew it was a warranty issue but just to make sure i was not immediately giving a bill for the service totally understand. While bill me twice if by chance it wasn't covered. I just received a text saying it was covered by warranty. Minus the service call. I paid the 75 dollars. Great deal if you ask me. Very long story but here's my point. This is exactly what I call great customer service. No drama no worries just great service. I received that from Bishs. Thank you so much.

First outing with our new 2025 crossroads 388FK. 3AC units 2 of them not producing cold air. My…read moredealer called Bish's mobile Service in Myrtle Beach to come on site to my unit. Scot showed up promptly as promised. He was so polite and showed genuine concern for our issues on our new rv. He was extremely knowledgeable and thorough. He did several test on all the units, took photos for documentation...it didn't take him long to see that we needed 2 brand new units. He took care of all the warranty work that needed to be set up. He was so good I asked him to schedule the unit for winterization. Can't say enough about Scot, he is the gold standard for customer service. Also want to thank Brian in the office for being so efficient in the warranty work and all the paperwork and scheduling. Thank you everyone at Bish's RV Mobile Service Bob & Karen Horn

What started out being a terrible experience at the Myrtle beach location ended up being saved by…read moreArtie and Arissa at the Longs SC store. Artie immediately took our challenging situation on and made our approval happen within a hour over the phone. The purchase was quick, easy and went smoothly thanks to him. Arissa was also amazing, holding our camper until the weekend when we could make the long drive to pick her up. greeted with so much hospitality, I can confidently say the next time we are in the market to upgrade our camper Artie is who I will call!!

I just want to say Artie the finance manager went above and beyond to help my family and I get into…read moredream camper so we can start to travel the US. Rob at the Longs, SC location was extremely helpful and so nice! They both were honest about everything! I will go back to Recreation USA for any future camper purchase and I will refer any friend looking for one to go to them before anywhere else!

There's a reason why this place has a 2.3 Star rating as of this writing…read more The company internet sales was super responsive to make the sale but after that, that's where it went off the rails. The lack of communication and lack of internal systems / processes that usually exist in other organizations to make things easier for the customer, do not exist here. I have text and email threads of the redundant asking for information, me having to ping them for a delivery date, etc. From Suzie Stephenson (ISD), Eric Romero, Shane and Zach, the miscommunication or lack of has been seriously disappointing. All I wanted added to the TT was a second battery, an inverter, and backup camera. It took me having to reach out to find out today that the inverter would not make it to their store for 2 more weeks. As of this writing, I sent an email earlier today to cancel my order and requested a refund. Still no response. I've also sent an email to Winnebago to advise them of this retailer's lack of customer service. Maybe this review will prompt them to respond. I should have checked the reviews before doing business with them. I highly recommend going elsewhere. There are plenty of other businesses providing better customer service.

We were camping and had a leaky toilet. Campers Inn of Conway was on our way home, so we called and…read moreexplained the situation to them of a leaky toilet. I had never had to replace the valve before, so I wanted to have Camper's Inn do it for peace of mind. Brandon who was my contact was terrific. He managed to help make sure the situation could not only be fixed, but that included clearing up the fact that I wanted to wait for the repair to be done and not leave the trailer with them. He managed to secure a technician- Russ, who was very customer centered and very proficient at his job. He was wonderful. I would definitely deal with both Russ and Brandon again. Now for the not so good items. The bill and their OVERCHARGING CUSTOMERS. First their labor rate is $169/hour to repair a towable trailer. My auto mechanic who has undergone much deeper and more involved training/certification charges about $115/hr, so $169 is a bit high. Next, was the charge for the part. They charged me $75 for the plastic valve that can be bought for $15. I understand in the auto industry, that OEM parts are a little bit more than aftermarket parts, but usually they are simply 50% more, not 500%. So for a repair that took about 30 minutes I expected to pay about $120 ($80-90 for labor and $20-40 for the part) instead I was given a bill for $275- Outrageous!!!!! For that the 5 stars of customer service and technicians becomes a 2.5 stars due to the price gouging.

Absolute professionals. Knew how to address my issues completely and in a timely manner.read more

They did a fast job in a crunch. We are so relieved they were able to service our RV the same day…read morewe called, since we were on the road. Very friendly and fast service.

We had our RV serviced for maintenance and warranty work at the Camping World Service Center off of…read moreWaccamaw. Dumb us forgot our trailer keys and had a problem with lifting the legs in the trailer which meant a 20-30 minute drive back to the home to retrieve them. After already helping us out, Susan W. came out to help us with our new issue. She brought out Bobby the manager of service and they not only helped with trailering our truck and Arctic Wolf, they gave us new knowledge on safety and maintenance. Outstanding!! Ryan and Lori were also willing to help with 100% customer service. Really appreciate their help, knowledge they were shared, and excellent customer service. They're all an huge asset to Camping World's Service Center.

I'm so disappointed w/ CW. My fiance & I bought a brand new RV to start our life together & 1 thing…read moreafter another everything was breaking & falling apart. For a young couple whom 1 of us is handicapped it was incredibly stressful! What was supposed to be an amazing journey became an absolute nightmare. RV was under full warranty so we thought they would honor us & take care of us. They forced me to go thru our insurance & I was baffled by not only that but also how it took 2+ months to complete repairs. While we were grateful we were able to stay there w/ hook-ups we were directly on a highway so not ideal & we were stuck since we live full-time in RV it put a huge wrench in our travel plans & cost us a lot of money in a state we have no family or friends. Justin & Bryce the tech treated us w/ courtesy & respect & did good work but that's the best they've got going for them. Then after 2+months when repairs were thought we'd finally be on our way & nope we got hit w/ another tornado our truck broke down & I had a medical emergency so wound up in the hospital for a few days. To thank us for our loyal business they threatened to tow our vehicles. We felt totally helpless. We had our backs up against a wall like we were being raped from every which way. The worst part is for a fully disabled handicapped guy he had to handle a lot of things by himself in which he was injured in the process & to watch the love of my life struggle & get hurt trying to impress me was heartbreaking. He NEVER should've been securing things in order to bring it to camping world when they have remote techs that could've been sent out. An amputee should NEVER be up on a ladder doing what they should've done. Don't do business w/ camping world unless you have no time frame & endless $$$. So much for a warranty & doing right by your customers. We'd only had the RV for a few months.