Awesome customer focus!…read more We worked with Johnny Stoffer, but also Joey, Jason and Dylan as they seem to operate as a true Team, always willing to pitch in and answer our many questions as quickly as possible. This is our first purchase and looking for a travel trailer that can accompany 4-5 days per week as I work out of town has been quite the journey. Johnny and team were so helpful educating us on EVERYTHING from hitch to bumper. Highly professional sales staff without high pressure. They truly want you to be satisfied with your purchase.

I had an amazing experience at Carolina RV. The owner is extremely accommodating and the entire…read morestaff was very friendly and professional. I would patronize them again without a doubt.

I bought an Entegra launch class B van built on a Mercedes platform by Jayco it was used with only…read more4000 miles on it and was a great price because of being used. They told me that it was returned because the original buyer had a death in the family. Since I got the RV home, the electrical system has been a problem the entire time with the inverter, alternator to charge the battery, and overall battery function being inoperable most of the time I took the van to Blue Compass RV to get work done under the warranty I purchased and they said they needed parts shipped from the manufacturer and had to wait for Jayco to approve. Then when the part finally arrived nearly 2 months after I first took it in, they are telling me there's a problem with the water system and that it had Frese damaged the damaged other parts I have not been able to use the van at all and now face thousands in repairs that they say are not covered under warranty. I am not sure if the problem is Blue Compass or Jayco but avoid the Jayco Terrain/Entegra Launch at all cost. Poor support, poor quality and a financial drain.

Blue Compass RV - Myrtle Beach, SC (5500 S. Kings Hwy 17)…read more We took our Airstream Interstate Sprinter Van to Blue Compass RV for a few simple repairs that turned into weeks of frustration and neglect. A roof leak was found and they promised to store the van indoors and keep it plugged in -- but when we arrived, the van was completely dead, not plugged in, with mud and mouse droppings inside. The technician admitted they had jumped it earlier but never told anyone. The manager blamed a "bad alternator" and refused to take responsibility or reimburse our mobile mechanic. The mechanic confirmed all batteries and the alternator were fine -- the problem was simple neglect. Total lack of professionalism and accountability. Think twice before trusting them with your RV.

Overall 'Excellent' Service, HOWEVER, Rating 4 Stars For The Exception Of The Rudest, Most…read moreUnprofessional Service Technician Ever, 'Jamie Rosicki''. She Is The Absolute Worst With Service Etiquette, Motorhome Knowledge, Customer Service And An Extremely Poor Representation Of Everyone Else At This Facility That Are Very Much On Top Of Things. Jamie Rosicki Took EVERY Measure To Run Me Away From Having My Motorhome Serviced Here. . I Chose This Facility Due To It Being Family Owned. There Are Several Other Bigger RV Places On The Same Road That I Could Have Chosen To Service My Motorhome. However, My Extended Warranty Listed Campers Inn As Accepting My Warranty And They Could Get Me In Right Away, Thus I Happily Chose Them. . I Called Campers Inn In Advance To Verify Location, Hours And Appointment Time. I Spoke With Service Technician Keith. He Was Great!! Very Informative And Happy To Setup Servicing My Motorhome. Unfortunately, Keith Was Not The Service Technician That Checked My Motorhome In. . In Short, My RV Had A Simple Problem With The Water Pump And Needed To Be Replaced. After Speaking With Service Manager Christian In Reference To The Poor, Inept And Lack Of Service I Was Receiving From Jamie Rosicki, He Took Over And Swiftly Got Me Rolling. Christian Even Searched And Found The Water Pump At Their Other Location Nearby And It Arrived Within 20 minutes or so. Bernie Replaced The Water Pump And I Was On My Way!! . Jamie Rosicki Originally Quoted Me The Wrong Part To Be Replaced And Informed Me That My Motorhome Would 'Probably' Be Ready The Next Day In The Afternoon. If I Had Not Demanded To Go To My Motorhome And Speak With Technician Directly, I Would Have Had To Get A Hotel Room To Spend The Night, Wait For An INCORRECT Part For No Good Reason, Only To Later Find Out A Correct Part Was Right Down The Street At Their Other Location. . Yes My Friends, True Story! . So Grateful To God, Our Merciful Creator, That Good Somehow Always Prevails In The End. Thank You To Everyone At Campers Inn!

We had some issues with the a/c and one of the lights on the outside of the camper on our first…read morecamping trip this weekend. We stopped in to see if they had someone that could come to the campground to look at it. They were very helpful and let us know someone could come out within a few hours. The tech arrived within a few hours as quoted and fixed our issues. The service fee was paid by the kings mountain, nc location since we just purchased it there about one month ago. I would definitely recommend campers inn to anyone looking to purchase a camper.

I won't go into the details they don't matter. We had a pretty big issue with our brand new fith…read morewheel not a camp stopper but big enough. We knew upfront we would have to pay the 75 dollars for the call it's better than hauling it to the dealership. When contacted Bishs said someone could come out that day. A couple hours later they called and said a technician was on his way. He arrived found the problem. He had the correct tools to fix it and took care of the problem. We knew it was a warranty issue but just to make sure i was not immediately giving a bill for the service totally understand. While bill me twice if by chance it wasn't covered. I just received a text saying it was covered by warranty. Minus the service call. I paid the 75 dollars. Great deal if you ask me. Very long story but here's my point. This is exactly what I call great customer service. No drama no worries just great service. I received that from Bishs. Thank you so much.

First outing with our new 2025 crossroads 388FK. 3AC units 2 of them not producing cold air. My…read moredealer called Bish's mobile Service in Myrtle Beach to come on site to my unit. Scot showed up promptly as promised. He was so polite and showed genuine concern for our issues on our new rv. He was extremely knowledgeable and thorough. He did several test on all the units, took photos for documentation...it didn't take him long to see that we needed 2 brand new units. He took care of all the warranty work that needed to be set up. He was so good I asked him to schedule the unit for winterization. Can't say enough about Scot, he is the gold standard for customer service. Also want to thank Brian in the office for being so efficient in the warranty work and all the paperwork and scheduling. Thank you everyone at Bish's RV Mobile Service Bob & Karen Horn

There's a reason why this place has a 2.3 Star rating as of this writing…read more The company internet sales was super responsive to make the sale but after that, that's where it went off the rails. The lack of communication and lack of internal systems / processes that usually exist in other organizations to make things easier for the customer, do not exist here. I have text and email threads of the redundant asking for information, me having to ping them for a delivery date, etc. From Suzie Stephenson (ISD), Eric Romero, Shane and Zach, the miscommunication or lack of has been seriously disappointing. All I wanted added to the TT was a second battery, an inverter, and backup camera. It took me having to reach out to find out today that the inverter would not make it to their store for 2 more weeks. As of this writing, I sent an email earlier today to cancel my order and requested a refund. Still no response. I've also sent an email to Winnebago to advise them of this retailer's lack of customer service. Maybe this review will prompt them to respond. I should have checked the reviews before doing business with them. I highly recommend going elsewhere. There are plenty of other businesses providing better customer service.

We were camping and had a leaky toilet. Campers Inn of Conway was on our way home, so we called and…read moreexplained the situation to them of a leaky toilet. I had never had to replace the valve before, so I wanted to have Camper's Inn do it for peace of mind. Brandon who was my contact was terrific. He managed to help make sure the situation could not only be fixed, but that included clearing up the fact that I wanted to wait for the repair to be done and not leave the trailer with them. He managed to secure a technician- Russ, who was very customer centered and very proficient at his job. He was wonderful. I would definitely deal with both Russ and Brandon again. Now for the not so good items. The bill and their OVERCHARGING CUSTOMERS. First their labor rate is $169/hour to repair a towable trailer. My auto mechanic who has undergone much deeper and more involved training/certification charges about $115/hr, so $169 is a bit high. Next, was the charge for the part. They charged me $75 for the plastic valve that can be bought for $15. I understand in the auto industry, that OEM parts are a little bit more than aftermarket parts, but usually they are simply 50% more, not 500%. So for a repair that took about 30 minutes I expected to pay about $120 ($80-90 for labor and $20-40 for the part) instead I was given a bill for $275- Outrageous!!!!! For that the 5 stars of customer service and technicians becomes a 2.5 stars due to the price gouging.

Scott was a very well informed and low key salesman. We enjoyed talking with him and learning more…read moreabout trailers. We would need to buy a new vehicle as ours isn't "strong" enough so we aren't ready to buy but if we were we would buy here 100%!

We arrived at the RV center on a warm day and walked around the lot for a bit before spotting two…read moreolder gentlemen sitting on golf carts. They were chatting away to each other while one smoked a cigarette and we asked if they were the salesmen. We ended up talking to the one not smoking (Jerry Quinn) and after telling him specifically what we were looking for, he gave us a quick tour of the new models. Afterwards he sent us out alone into the used section and told us to look around because there were a few more out there that fit our specifications. We had no way of identifying the preferred units without going through each one, and ended up leaving. He also gave us some sketchy information that we later found out was not true. Overall, we were not impressed at all. The salespeople seemed annoyed that we interrupted their conversation and weren't knowledgeable about the products they were representing. The whole experience was like visiting a used car lot. We are ready to buy when we find the right model and will look elsewhere. Can't even imagine trying to negotiate a price with this crowd or trusting them with service later on.