This review is my experience with their consignment/sales dept, not their storage dept. Hopefully the storage side is much better.
I consigned a 5th wheel to them to sell for me and what a bad experience. I will say they did eventually get it sold and thats why I gave them 2 stars instead of only one, simply because it did sell. Not quickly, but it sold. The issue is the communication. There is absolutely none!!
As part of their consignment deal, you are required to pay $125.00 inspection fee, to them, to find any issues the camper may have and list them for the buyer. I'm perfectly fine with that but the camper had 2 issues, not major, but as a buyer I would like to know about. Once the inspection was completed, I asked if they found anything, not mentioning the 2 issues I knew about and they said "no, we didnt find anything at all!! So they were either incompetent in their inspection or they didnt do it at all because there was no checklist of items provided they looked for. You be the judge of which was the case.
I also asked about whether when showing the camper to potential buyers if they pointed out the upgrades it had such as 10 gallon water heater, power awning etc, things not noticeable immediately or a buyer wouldn't know to ask about, and they told me, "we let them find the upgrades themselves" . WTH!!
You have no way of knowing whats going on with your camper. They would not update their website to even show my camper was for sale nor use any of the other FREE websites out there like CL, etc to get the word out. They had the same 7 campers on their website for 8 months I was tracking it, yet they say they sell 2-3 a week. I sent the consignment package to them via mail as I live out of town and for 3 weeks never heard whether they received it or not and finally had to call myself and ask.
I asked for the camper to get washed twice over a 4 month period, as they advertise that's a service they do, guess what, it never got washed and I'm guessing it ended up costing me money from the sale because it was a dirty camper at that point.
Once there was an offer for the camper, they called us and we accepted the offer over the phone and they said the buyer agreed. After that we waited a week before we heard anything and guess what, we had to call them. They didnt let us know the financing had fallen thru but that the buyer was now going to get a loan/gift from a family member to buy it and was waiting on the check to arrive the next day. Guess what again, we didnt hear back from them again when the check did come in, we had to call and ask if it sold. After waiting again for another 10 days for our portion of the sale of our camper to arrive in the mail I had to call once again and ask about it. I was told this time that they wait 30 days after the sale before they mail the check out. I could understand this if there was financing and a bank involved, but this turned out to be a cash sale so there was no need to hold our money for 30 days, plus, as I pointed out, nowhere in the consignment contract did it specify anything like that.
So seller beware if you plan to go the consignment route with them and based on my experience, prepare to be frustrated. read more