This was our second time staying at Ocean Gate at Hibiscus and had no problems. This time we had many issues. The rug in the condo had lots of disguting stains, the screen door to the patio was completely ripped so we could not leave it open. The dryer left rust stains on our clothes and the heat sensors on the dryer were not working. The ice maker was not working at all and it was turned to the "on" position. There were no batteries in the remote for the primary bedroom TV, we called and were told housekeeping would bring up batteries, they never showed up so we just ended up sharing a remote with the other bedroom. The primary bedroom doesn't have cable but the living room and secondary bedrooms do (make that make sense). We came back very late one night to someone parked in our assigned spot, we called security but he wasn't even on site (also make that make sense), so we parked in visitor parking and my husband left a note on the car stating to not park in our spot. Come to find out the next day the person who parked in our spot was housekeeping. Why is housekeeping there at 1:00 AM? And they should not be parking in spots that are reserved for guests who are renting. We also found out that housekeeping came into our condo without our permission! There is no housekeeping services, so please tell me why someone is allowed to enter without permission or knowledge? We found this out because we had a vacuum in the closet and we went to go use it and it was gone. My husband went down to the office to find out what could have happened and he was told housekeeping is allowed to enter!! I don't have proof unfortunately, but I have some very expensive makeup go missing!! It never left the bathroom and was there the night before all this happened. Hot water doesn't last very long and almost non existent after a few minutes. The grounds really need some help with clean up and landscaping. Leaves and brush keep falling into the spa's and the pools. Very disappointed in our stay and don't feel safe knowing people can just enter without knowledge. read more