Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

Firestone has excellent and honest service technicians, management and customer service. Their…read moretrained staff will be upfront on your needs and realistic about expectations This is a true neighborhood service shop. I always get good quality service. Sometimes it can be hard to get an appointment as they stay busy, but I think it is worth the wait.

DO NOT BRING YOUR CAR HERE!!! We had my car towed here…read morebecause my control arm needed to be replaced. The tech I spoke to informed me that my axel needed to be repaired. He told me that extreme damage had been caused to my axel and my car is unable to be driven without replacing the axel. My dad is a mechanic THANK GOD and told me they were LYING. I had my dad look at the car and of course there was absolutley nothing wrong with my axel. They tried to get me to spend THOUSANDS on my car for something that isn't even broken or needing to be replaced. These people are crooks and will overcharge you for the parts you do need and scam you into replacing things that do not need to be replaced. RUNNNNN!!!!

I have done an Uber Inspection there and the SpeeDee team had executed it extremely fast and…read moreaccurate! Their manager Batman is a man of his word and provides an excellent service as well as his employees! I strongly reccomend using their services as they get everything required done very fast and offer top notch services by highly educated professionals!

Added an extra charge that they couldn't explain and wouldn't show me the itemized invoice until…read moreafter I paid. Will not ever return

Hay tire is always reliable and kind. They helped me fix my seatbelt in 10 minutes and I know the…read moredealership would have charged me a fortune. My family has used them for years and the have always been very competent at a reasonable price.

I have used Hay Tire Charleston location for years and have always been satisfied BUT today things…read morechanged. I made a 9am appointment for just a tire rotation and balance. I dropped it off at 8:35am and was told they close at 1 on Saturdays and should receive a call before 1 to pick car up. At 11:30 I assumed the car was finished and they forgot to call so I just head down to pick it up I arrived and was told they never got to my car. No sorry how can we make this up just a " we ran out of tome". Why was I given an appointment for 9 am if they couldn't do a simple task. I have 3 cars that they replace tires on. I do not feel like a valued customer

Excellent Service. My Family and I have been coming to Rick's Autoworks for over 10 years. And I'm…read morealways satisfied with the Quality of his work and the low fair pricing. I will continue to use Rick's, as there is No Better Auto Repair Shop in Charleston. Thank you Rick for taking care of my wheels.

I have never written a yelp review. Rick is one of the most honest businessman I have ever met. He…read moreoffered to drive to my house and diagnose my truck for free. I obviously paid him for his generosity and time. This guy is beyond knowledgeable and I will use him for everything! Beyond fair price. Beyond quality knowledge. Don't go anywhere else.

We were driving in from out of town, hit a curb and needed a tire replaced on my Volvo XC 90. They…read morewere so easy to work with, were super friendly, and got the repair completed the day after I called even with having to order the tire. Would highly recommend to anyone needing auto repair while on the island!

We needed a new battery installed, called around, no one could do it today or without a long wait…read more Called Dinkins, kind, quick, courteous, personable, even offered us lunch. In and out in less than 45 minutes at a fair price.

I have had my oil change done here over two years and they are always fast and affordable. I also…read morehad some issues with my purge valve that they fixed multiple times after the part would not work. Dana was so kind working with me on the parts and they were waiting for me on the last time I had to change the parts to get me in and out as fast as possible. They know what they are unable to fix and the mechanics are excellent. These are honest people that I trust with my car.

oil was leaking from my car, they quoted me over $1,000 to replace a hose. I called another shop…read moreand they said it $380. simple, routine fix. Precision Tune did the job before I could tell them not to. I brought up the price difference and once caught, reduced my labor charge from 6.5 hours down to 3 hours. I still paid $200 more than I should have.

We were traveling to Charleston for the week when we hit something on the highway that tore a hole…read moreon the metal pan under the engine compartment. The guys at Pro Auto Care told us to come on over. They put it up on the lift and saw that it was an easy fix and took care of us quickly. These guys are honest and do great work.

I had my check engine light come on and was worried. The dealership couldnt see me for two weeks…read morebut I luckily found Pro Auto Care. Nelson and Noah were wonderful. They fixed it within a day, the price was incredibly reasonable and they explained everything to me and allowed me to see their process. I didnt feel dismissed or lied to like other car repair shops. I will only bring my car here now.

Charleston's go to shop for Land Rovers for over 25 years. They've keep Range Rover classics,…read morediscos/LR4s, a p38, and a newer gen Range Rovers in top shape. People say Rovers aren't reliable but IYKYK, you need to keep up with them...and sometimes get ahead of them. My rovers have been very solid. The team at Import and Vintage makes it easy. They initially provide a comprehensive review and then manage every aspect. Never do work you don't need and stand behind all the work they do. And they've taken awesome care of my moms Volvos. Did I mention they have loaner cars too! Game changer. Charleston's top Rover shop!

Took my 2001 Range Rover to them for a tune up/ oil change. Wanted them to look at a warning light…read morethat came on as well. To my knowledge that was completed properly. Here is how they earned one star. When I receive the call to come pick up the car, the employee mentions that my drivers side door handle is broken (was not broken when I dropped it off) or for the 25 years I have owned the vehicle. I thought okay, things happen. Random chance. but the break still occurred on their watch at their shop. I would have been cool with splitting the cost or buying the part and getting free labor just to make things easy NO NO NO... I was told that the employees HAVE to gain access to the vehicle, if something breaks in the process that is the customers problem? Further I was informed that they wanted to charge me a $350 diagnostics fee for the door handle. What do we need to diagnose, the staff broke the handle on company property. What's left to figure out? Super bummed to have to write this one, this has been a place my family has used for the last 10 years.