Very overpriced and unclear charges I was charged over $700…read morejust to change the front brakes and rotors, which is way more than what I've paid at other places for the exact same job. On top of that, they added an extra $50 charge on the invoice without clearly explaining what it was for. When I called to ask, the person told me it was "for materials they use in the shop like rugs and stuff." Honestly, that's the first time I've ever heard something like that. I had the same work done on the same car at another shop for almost half the price. Be careful and make sure to get a detailed estimate before agreeing to any work here.

Called and made an appointment for an oil change. Arrived on time, they offered a free routine…read morecheckup. Was told the price just the oil change. I was offered water or coffee. They said it would be approximately an hour, and offered me a courtesy ride home. I decided to just wait. The waiting area was extremely clean. Very comfortable seating. They have a wall with a counter and charging stations and stools. I received a text showing me the air filters, a nice gentleman came and got my approval to change the filters. I was asked if I was ok & if I needed anything. They honored the coupon I received in the mail. Brought my vehicle up to the front door. Very nice experience. Highly recommend this business. I will definitely be a return customer

The guys at Folly Road Auto Repair were quick and accurate. I appreciate transparency and…read moredirectness, which they had. I don't want to go somewhere that tries to upsell me on every little thing. That didn't happen at FRAR. 5 stars. Thanks again!!

While I was in Charleston I had a good experience with these guys - they installed new exhaust…read moremanifolds and a few other things. In the month after I noticed some rattling sounds and noticed that the oil intake pipe wasn't as secure as it was before. Didn't think much of it other than sloppy work. In the months after the repair, I noticed more noises, but just assumed that I had to replace the engine because the shop told me that it sounds like the "lifters" were starting to go. I'm a traveler so I'm always on the go and recently (in Austin Texas +10,000 miles, 5 months and 4 days after the work), the noises became so bad that I started calling around places and getting quotes to get another engine put in. While they were diagnosing the noises, they discovered that there were a couple of bolts missing from the exhaust manifolds and had to redo the work that was already done. They changed the gaskets and secured them properly. On top of that, they noticed another exhaust leak in a different spot which was probably there five months ago as well, but Folly either didn't see it or didn't bother looking/checking. So far I had to pay $400 to fix their work and it looks like there's another 300 to go. Joey refused to refund for reimburse me for that however he did say that if I was in town he would take care of it. Unfortunately I am not and now I'm out $400-$700. Attached are photos of the work that was done then and the work that has been done now. They tried to argue that "well it's over 10,000 miles later and you didn't notice any noise right away" - This type of repair job should last over 100K, maybe they were sloppy cuz they knew I'm a traveler.

Recently purchased an older vehicle and brought it in for an oil change and inspection. They…read morecompleted the work quickly and were honest about the current state of the car and work that needed to be completed. Glad to have a business like this close to home.

I called Ottohaus on Wednesday and Colin was able to get me in the very next day--grateful there…read morewas a cancellation! I dropped my car off and Chris later called to explain the issue in detail. The entire team was kind, courteous, and knowledgeable. Their customer service is top-notch, and the shop itself has a clean, upscale aesthetic that makes you feel confident your car is in good hands. Highly recommend Ottohaus for anyone looking for quality work and a professional experience!

I feel so lucky to have found out about Ocean Auto Imports. Jamie has fit me in with same day…read morerepairs multiple times now which has been a massive relief. He is honest and doesn't make you feel pressured about any additional services -- I thought I would sell my car once the warranty expired but since finding Jamie I feel much more comfortable holding onto it!

A huge shoutout to Jamie for going above and beyond to help me out while I was visiting Charleston…read moreon vacation. He was able to look at my car same day which other shops were unable to do. If you need an honest helpful mechanic check out Ocean Auto Imports! Highly recommend!

Brysons is the only garage I trust to take care of my car! They are super friendly and kind and…read morethey don't try to upsell me on anything more than just what I need. They are also incredibly punctual and professional. I couldn't recommend them enough and will definitely be a customer for a long time!

The only garage I trust! Reasonable pricing and good quality work. They have shown a lot of…read moreintegrity and have never offered anything that wasn't absolutely necessary to repair my car.

Daughter's jeep was while on vacation. This place came recommended. Took it in. They said they…read morereplaced the radiator. $200 radiator + (get this) $600 LABOR. I was 226 miles away so what choice was there? Daughter began driving home, car overheated yet again 100 miles from home. Called the shop. They told me they usually replace the thermostat with radiator replacement but didn't do that this time. THANKS BERT'S. $850 and they didn't even fix the problem. Was this a rip off of a young girl on vacation? I certainly hope not but I'm not happy being out $850 with the same problem. Caveat Emptor. UPDATE: Took the Patriot to a local shop. It wasn't the cooling system at all. The diagnostic threw a code for the transmission temperature sensor. Was a diagnostic even done at Bert's? Transmission was a quart low. Fluid added, test driven and temperature monitored. Problem appears to be solved by our local mechanic for $150.

Bert's has taken care of our vehicles for years. Honest work at a reasonable price. I have an old…read moreS10 pickup and my wife drives a late model honda accord. they take care of both.

Firestone has excellent and honest service technicians, management and customer service. Their…read moretrained staff will be upfront on your needs and realistic about expectations This is a true neighborhood service shop. I always get good quality service. Sometimes it can be hard to get an appointment as they stay busy, but I think it is worth the wait.

DO NOT BRING YOUR CAR HERE!!! We had my car towed here…read morebecause my control arm needed to be replaced. The tech I spoke to informed me that my axel needed to be repaired. He told me that extreme damage had been caused to my axel and my car is unable to be driven without replacing the axel. My dad is a mechanic THANK GOD and told me they were LYING. I had my dad look at the car and of course there was absolutley nothing wrong with my axel. They tried to get me to spend THOUSANDS on my car for something that isn't even broken or needing to be replaced. These people are crooks and will overcharge you for the parts you do need and scam you into replacing things that do not need to be replaced. RUNNNNN!!!!

I scheduled my car for an alignment after installing a new control arm. They called and were able…read moreto get me in earlier. There were two men on the clock, both of which were very nice and knew what they were doing. Overall I had a great experience. They were able to get me in and out quickly. Customer service was top tier. The alignment is a bit pricier than some places at $150. They were able to do this within an hour. Now, I understand this place was terrible before. The staff specifically. (I went through the last reviews and did some digging of my own.) To my understanding the entire staff was recently let go within the last month or so for how they treated clients and their vehicles. It looks like they're on the right track to correcting the issues and the two men I worked with, Tony and I can't recall the other fellow's name, were great. I'll be returning in the future and will keep you all posted on the experience when that time comes.

Sharing an update months later. I have yet to receive a call from the store manager or the district…read moremanager like I was told I was going to, I have contacted corporate multiple times yet no one seems to care that they have lazy technicians who can't even property tighten lug nuts, and I was even told by the receptionist that day that the technician that worked on my car, R. Crites based off the paperwork, had an attitude over replacing a tire valve, a simple job. I have received a refund for my $25.93, which also shows you how small of a job this was yet they were still able to mess it up in the dumbest way possible; showing the type of people this business employs, and if it's one I'm sure there is more. Again I recommend to anyone NEVER GO HERE

This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

These folks are courteous and as honest as they come! They made me a customer for life!…read more I love those guys at Swift!

Amazing customer service! I'll definitely be back, and I love that they're a local business. So…read moreglad to support them!