Karl and the entire team at the Folly Road Firestone on James Island have consistently provided five-star customer and tire service for me. Fily, & colleagues for over 2 decades. ​Karl is hands-down the best front desk representative I've ever worked with. He is friendly, professional, and honest when guiding us through the tire replacement process. ​Our family and staff appreciate you so much, Karl, and we look forward to continuing to bring our business to you and the Folly Road team for years to come! read more

Came here to check the van with a seller. After the checkup was done the seller said everything is fine just a few maintanance things which was a weird comment to say for a car at almost 150k miles with a title that was dated years ago, so I called and asked about the car. Everyone I spoke to begrugedly told me they did the testing everything's fine. "That's not what the seller said". I got a response who are you then? Me? A random person calling like what kind of question is that. Eventually got transferred to the person who checked the car and actually knew which car I was talking about. Reluctantly he said there is nothing wrong with it just the brake fluid need to be changed and wheels. I asked him if any of it was serious I'm trying to buy the car he responded that he doesn't intend on having a van or to drive it so it doesn't matter to him What a smartass of a response! Anyway I went to another mechanic and paid him as well first thing he checked was antifreeze fluid which didn't hold pressure like what kind of fixerupper are you working at the Firestone that you took my money, refused to explain any issues of what you found and didn't even look under the hood to see a major issue staring right in your stupid face. What a joke. read more

DO NOT BRING YOUR CAR HERE!!! We had my car towed here because my control arm needed to be replaced. The tech I spoke to informed me that my axel needed to be repaired. He told me that extreme damage had been caused to my axel and my car is unable to be driven without replacing the axel. My dad is a mechanic THANK GOD and told me they were LYING. I had my dad look at the car and of course there was absolutley nothing wrong with my axel. They tried to get me to spend THOUSANDS on my car for something that isn't even broken or needing to be replaced. These people are crooks and will overcharge you for the parts you do need and scam you into replacing things that do not need to be replaced. RUNNNNN!!!! read more

7 months ago, they told me brake pads had 2mm left. Replaced pads and "cleaned/resurfaced rotors". Flash forward 7 months and minimal driving (only 5000 miles) and they claimed the same fact. If you want terrible service that doesn't last any time- this is the place for you! read more

I got completely ripped off. I usually do my own oil changes, but due to time constraints I took my car to Firestone. They didn't replace my oil filter since it was the same filter I took my car in with they only sell at O'Reillys. And my oil plug was on so tight, I could tell someone inexperienced completed the repair. On top of that, service was horrible. Take your car anywhere else. Will NOT go back. read more

Firestone has excellent and honest service technicians, management and customer service. Their trained staff will be upfront on your needs and realistic about expectations This is a true neighborhood service shop. I always get good quality service. Sometimes it can be hard to get an appointment as they stay busy, but I think it is worth the wait. read more

They treat me poorly every time I go there. I made a 7 a.m. appointment. I left my truck there the night before and walked home 1 mile. The next day I called about 130 and they had not started on it yet. I told the guy I made a 7 AM appointment. he said they did not go by the appointments. I had to have my truck towed in. It would not start the gentleman from the tow company said it sounded like a fuel pump. Firestone cleaned my fuel lines and charge me $300. I paid he said it would be about 30 more minutes. I said I will get something to eat and just come and pick my vehicle up. I went to start it and it would not start. I walked home. I went back the next day at 5 PM. The truck was still in the same place it was. The service manager was to call me and tell me I needed a fuel pump, but he is so frustrated with me. He did not call, the truck was running I asked could I take it? The gentleman said yes he said if it doesn't start take a wrench and hit the gas tank. Once again, I got stranded and had to have the truck towed back in to fire stone that was on Saturday. I called and asked about it and they are hateful. They said they would call me. It is Monday 5:30 PM and I still haven't heard a word. if it needs a fuel pump I want it all they have to do is call me and I will except it. My question is, is it right for me to have to pay for the fuel line to be cleaned and then it needs a fuel pump. Also the parts manager has punished me several times and let me be without my truck for over a day. People need their vehicle. I have a friend taking me to work and back. I called about my truck a noon. Was told he would call me back in 15. 5:30 and I have not heard from them yet. I want to feel safe with Firestone. I have spent almost $2,000 at Firestone this year. Now I am wondering if I needed the water pump they sold me. I was not having problems but I trusted them. I want their trust back again. go to them and not just an auto shop. You go to an auto shop and they keep your vehicle for 3 to 4 days. I thought at fire stone you make an appointment and get your Paul car repaired that day or the next day. I need my truck. Please help me, read more

Last 2 times I have made an appointment they have let people doing walk in's go first and push my appointment back by hours. Took it in today at 9am for an oil change and alignment and they said give them an hour and a half. It's now almost 2pm and I called for a check up and they said it's going to be an hour and a half. This is very poor service. Last time I had an 11am appointment and they almost didn't give my car back by the time they close at 5pm. Never going to Firestone again. read more

After what I just went through with these guys is insane, after dropping off my car to get a hole patched I drove off the next day and my tire light came back on losing PSI. I went to go drop off my car again with them and they said the repair was actually unrepairable, "so what did I just pay for then?" I asked. The worker on the phone then accused me of going to another shop after I left there and got another patch done and that's why it's unrepairable, after I said that's ridiculous and kinda laughed at it they said "we can go back and forth all day, do you want the tire or not?" I had to settle and get the tire. If that's not a story of gaslighting to save your own ass idk what is, terrible experience. read more

We had an emergency with our tire and this was the ONLY place that even thought about helping us. Rachel was amazing! She took the time to check our tire and put the spare on without batting an eye! The next day, Madison got us in and out quickly so that we could continue touring the area. Thank you so much for your efficiency and hospitality! read more

This may have been the worst experience with any business I've ever had. I paid thousands of dollars to have my car repaired based on their recommendation and assurances that my vehicle would be in good working order. After getting my car back the check engine light was still on. I was then told a refurbished part was installed and originally failed so another used part was installed. Shortly after getting it back again the check engine light was on again. At this point I took the vehicle to a different mechanic who said the part I had replaced had failed and caused additional parts to be damaged. They recommended taking it back to Firestone for a warranty replacement. When I brought it back to Firestone they said they couldn't tell if it was the part they replaced or another part and said it would be another $500 to find out if it was their fault in the first place. At this point the manager said if I paid the $500 and it was their part they would "make sure" it was a new part they replaced it with as if that was a extra special thing to do even though that's what should have happened in the first place. Bottom line they were unprofessional and untrustworthy. Highly recommend avoiding this location. read more

DO NOT GO HERE! I cannot stress this enough. Jim and Madison (the store manager and assistant store manager) were of zero help and were some of the rudest "managers" I have ever dealt with. I took my car to them with specific instructions that I needed it to be inspected and safely drive-able on a 8+ hour car ride. They replaced the battery, but when I mentioned that the brake-light and check engine light were still on - they told me to "drive it around the block a few times" which should fix it. I trusted their "professional" opinion and attempted to drive home. The car broke down almost immediately. I went back to the store and after some talking they said they would tow the car to their location and they would give me a call tomorrow. I handed over the keys, assuming they would recover the car. They called the next day and said that they didn't know where my car was. I never received an apology. DO NOT GO HERE read more

Do not trust. They Replaced AC motor and took off dash. Destroyed Stereo and Shift indicator along with AC Control Head unit. Waited two weeks for them to replace the indicator. They DID pay to have the stereo fixed that they themselves cut the wires instead of putting back together correctly. Since they lost money on the job they have refused to fix the AC Control head unit that worked fine before they touched my car. I paid 1100 total for their work and got my car back in no better shape then when I dropped it off. The manger Jessie lied directly to my face saying they cannot find the head unit. A quick search through advance auto and AutoZone shows me that their is indeed the AC control heads in stock. Do not trust them. Use a local mechanic like Brysons or Dinkins whose word you CAN trust. read more

I brought them an aftermarket fender to install that didn't fit entirely right, no fault of theirs, but they did the best they could and fixed another piece that was also knocked out of place. They didn't charge me anything because they "could not get it 100%." I would have gladly paid them. I cannot remember a similar experience with a business. read more

Firestone Complete Auto Care on Folly Road on James Island is a complete place to take your vehicle for a check up, minor maintenance, or something that needs a little more work. They are very knowledgeable and efficient here and have a system that makes everything very quick and easy. I have had a good experience every time I have been here and they have got the job done. read more

Firestone Complete Auto Care - Firestone Complete Auto Care - Tires Near Me - Charleston, South Carolina

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Amazing customer service. Manager, Madison is honest and genuine. Can't recommend enough!

Loved it! I was in and out quickly for my Uber and Lyft inspections. Would recommend!! read more

Firestone Complete Auto Care - Time I was in and out! - Tires Near Me - Charleston, South Carolina

I called the local Firestone at 520 Folly Rd. Charleston, SC and requested an appointment to replace the defective tire, fix the spare and replace the brake pads on my daughters SUV. My appointment was scheduled on Monday September 16, 2024 at 12:00 pm. I planned to meet my daughter at the Firestone store Monday and I arrived first. I started to check in and the Firestone rep informed me that I did not have an appointment. I showed him the appointment notice that I had received from Firestone and he informed me that their system was "broken" because when you call their local store number for an appointment you will be forwarded to an online scheduling group who are clueless to how many openings that they really have. I immediately asked to see a manager since and she told me if we would leave the SUV a few days that they would attempt to fit it into their schedule. My daughter arrived at the store and complained that the tire was "wobbly" when driving to Firestone. We left the SUV and Friday received a call informing us that the SUV was ready and although the brakes needed to be replaced they could wait until we made another appointment to do so. It was noted on my invoice that I declined the brake job which is not the truth! We left Firestone, and my daughter complained that the new tire wobbled on the way home. We immediately took the SUV to another shop, the new wheel/tire was removed and the mechanic noted that the wheel was full of dried mud obviously from my daughter's dirt road that she lives on. The mechanic removed the mud from the wheel as well as the extra balance weights that the firestone tech used in order to attempt to balance the tire. I guess when the firestone tech replaced the tire he added too many balance weights in order to offset the mud. My warning to all, be careful when scheduling an appointment at this firestone, even their employees will tell you the system is broken! read more

Two days to plug a tire. Not a single car in the bags. One kid at the counter. Walk in at 1 o clock on a Sunday and they tell me I can pick my car up at 7pm Monday. They are open till 5pm. A plug takes two minutes. Miss the days when Brett was still alive. He knew how to run a garage. What a dump that place is now. read more

I needed to get a nail removed from the tread ( not the firewall) and the tire plugged. I was told it would be three business days until they could look at the tire. My in-laws, wife and I have been going there for 8 years. Today they lost a customer. read more

Very poor customer service, they made a mistake on my car and were not helpful in the process of resolving the problem or even taking accountability. read more

Well I waited all day to write this review and after thinking about it all day I had to. first review I've ever written for any company. If I could give zero stars I would. Terrible customer service. They treat you like you're an absolute idiot. Overcharge for their services. These people are literally the scum of the earth. my go to mechanic has been out of town this week so I had to go to them. He even stated "those guys are criminals." Been going to my go to mechanic for a decade now. Just utterly disgusting that they operate in the manner that they do. It is baffling to me they have managed to stay open as long as they have. I'm trying to be as polite as I can but this business is just disgusting. Period the end. read more

I purchased new tires and had great service . The tires seem to ride as well as promised . They worked getting the car when needed and made sure that I was completely satisfied . Jim Mcnay had car ready when promised. I would recommend them when need tires read more

DO NOT GO HERE! If ZERO was an option, I would absolutely put ZERO. My son's car was towed there and they gave us a quote on a repair. Not only did they try to gouge my 23 year old son with an over TWICE than my local mechanic said it should be but they required $22 for me to get the car off their lot. As the "service" person said - "it's the principal" and "we don't work for free" and OMG, are you KIDDING ME? Let's start counting the pennies you will lose because people avoid you like the plague. PIGS GET FAT & HOGS GET SLAUGHTERED. DO NOT GO HERE if you LIFE DEPENDS ON IT. They will try to EAT YOU ALIVE and then say "it's the principal" or "we don't work for free" as they take your credit card number over the phone....... My son is part of the Citadel Alumni Association and part of a brotherhood (and sisterhood). They will be alerted to the shitty "service" by this HORRIBLY OWNED and OPERATED, PRICE GOUGING , "$22 GET OUT OF HOCK" charging place. I will continue to share my experience with everyone I come in contact with and my son and his dad, also an alumni of El Cit, will also share this HORRIFIC experience. Sometimes businesses and business owners are so short sighted that they get too fat and then slaughtered. Good luck with that! read more

I don't usually write reviews unless something out of the ordinary happens - good or bad - and an impression is left. Long story short, I had a flat due to a nail in my tire and my understanding was since I could not plug it myself I needed a new tire. I took it to this location because it was Sunday and they were close. I didn't think they would be the cheapest, but I would be able I move on with my life and get it done. Frank got me set up, quoted the price and i dropped my car off. A few hours later he called and said they could actually repair the tire and asked if I would rather do this. I said absolutely knowing it would save me a lot of money and I had plenty of tread left. I saved $130 because Frank looked out for me. I will be back!! Thank you! read more

An outstanding experience. I knew my tire needed a patch because the nail was farther away than 1in from the edge of the tread. Hay Tire said I would need a new tire bc it was too close to the edge. Firestone was up front about how long it would take because I did not have a reservation (since it was a patch). They said it would it take likely closer to 2hrs bc they were busy. I told Firestone the screw was close to the edge of the tread and to let me know if they felt it was too close to safely patch (since that is what Hay Tire said). Not only was the patch cheaper than Hay's quote by $10 but they were also able to finish it in a little over an hour. I would recommend them for honest, quality, and fast work! read more

It looks like others have fared better here but I cannot recommend this shop. I took my vehicle in for tire installation service (tires I purchased independently), and upon leaving the appointment it was apparent there was a problem with wheel balance. I called the store within 10 minutes of leaving to see if I could return to have this addressed, and was informed that I'd have to make an appointment! Later, I noted they charged for items and fees that were not applicable to the job (subsequently corrected). I returned the following week for a quality assurance inspection and they advised that they had rebalanced the wheels, but within miles of leaving it was clear the issue remained, and was actually more pronounced. Thinking at this point there must be a problem with my tires I consulted the seller's tech support. They convinced me to try another balancing, and said if it was not satisfactory they'd replace the tires. Fair enough, but for the third attempt I went to another shop. They got it right the first time, and didn't even charge me for the service... I think they felt sorry for all the time we'd wasted! It appears not only was the original balance job not correct, the wheels were then "counterbalanced" when I returned, and that made the issue worse (they apparently didn't remove the original weights, and then added more weights to offset the imbalance from the original bad job). I thought I couldn't go wrong by choosing a trusted name like Firestone for my service needs, but this experience proved me wrong! read more

My tire pressure was low, so I stopped by and they filled it up for me for free! So kind and generous! Fast & easy! Thank you! :)

I had a car. Engine had 2 dead cylinders. They said that it needed a new distributor and some other stuff. $1400. Never did a compression check. SMH. Incompetent boobs read more

STAY AWAY. Went to get a simple tire replacement, when I got the car back my wheels were completely trashed with scratches. Busted up a beautiful $250 wheel while replacing a $180 tire. If you care about the treatment of your car DO NOT GO HERE read more

Dear Firestone , I have been using you for years for oil changes, tires and minor repairs. I will never ever ever do so again. This James Island store has lost you a six-year customer. On top of not fixing the issue that I asked them to fix and lousy communication, they were rude. And they have now left me stranded in Statesville, North Carolina, where the super nice guys at J and J towing are putting in a new alternator for me. Just letting you know. read more

DO NOT BRING YOUR CAR HERE FOR ANYTHING. I know all shops make mistakes but most own their mistakes, make things right and honor their warranty in a timely and reasonable manner. This one does not. My alternator died so not wanting to drive far I took it to this Firestone since they are the closest shop to my home. After I paid over $800 for them to replace both the alternator and the battery which they insisted was necessary, the car died again the very next day. So I brought it back first thing when they opened the following day. After leaving it there all day they finally call me at the end of the day to tell me that the battery they had given me had a bad cell so they replaced it with yet another one. At no point did they apologize for the hours of my time and money on ubers that having to bring the car back a second time cost me. Couple months later, I notice that the battery light is coming on at higher RPM and the car is laboring to start again. So I call Firestone yet again to let them know that I am having problems with their parts/work which are both supposed to be under warranty according to them. Not only did they seem not to care and not offer so much as an apology, they actually told me that they were "booked solid" for 10 days and could not look at the car until then. I said again that this is related to parts & labor under warranty by them, that this is the SECOND time I've had to go back to them for the same work, and that I cannot go 10 days with a car that won't start without a jump. They insisted that they would not so much as inspect the car if I brought it in prior to the 10 day wait. So I took it down the street to Gerald's who were happy to get it in the following morning and told me that Firestone failed to tighten the belt tensioner and had also installed yet a SECOND battery with a bad cell. So I had to pay another $180 to get a THIRD NEW BATTERY that should have been covered under warranty by Firestone. Firestone claimed that both of the new batteries they installed were brand new, but the tech at Gerald's said he had never seen 2 new batteries in a row have bad cells in 25 years on the job so they were likely misrepresenting poorly refurbished batteries as new ones. read more

Jim gives a+ customer service!! Called and asked about them blowing up and kiddie pool and he said bring it on! Super friendly and just all around great service. My grandma goes here for service and I definitely will too from now on! Thanks Jim!!! read more

Will never go anywhere else in Charleston. Jesse & the whole team were incredible. Could not be more appreciative of how fast & nice they were. read more

I always have such a positive experience when I get my tires from this Firestone. The guys are honest and pride themselves in keeping customers safe! read more

Very rude customer service especially the older gentleman in the front. Very confrontational. Will not be returning.

By far the WORST auto shop I have EVER been to in my life. DO NOT GO HERE! I left with more problems when I arrived, my car was diagnosed with the complete wrong problem, and my car literally overheated on my way home. I had to get towed within an hour of leaving. When I called, they took no responsibility for the problem. I will never use Firestone again. read more

I used to go here for ongoing oil changes but had a horrible experience today, my car was in worse condition when I picked it up than when I dropped it off, when I called to explain my frustration they said it wasn't their fault. They've lost my business, I will not be returning. read more

Nice(r) waiting area, and Sunday hours. What can I say? My tires usually find nails over the weekend. They've always taken care of me before Monday, without a wait. All of the amenities that you would expect of a chain, but don't always find- clean bath rooms, good records of past service, and cable. read more

My five star rating is based on these reasons.. * Superior automotive knowledge and experience * Exceptionally friendly customer service * Employees show real interest in delivering great service to their customers Been here twice and i will continue to go back - these guys have the BEST service. My first trip in I presented them with an unusual problem; I broke a couple of studs off my wheel. The setup on my car has aftermarket wheels and spacers which required studs with a unique length. These guys really went above and beyond and had to call just about every parts supplier to get me back on the road. They were kind enough to give me updates during the process and had my car ready in no time. I really felt like my problem was important to them, and every person I interacted with at their shop was a real pleasure to speak with. read more