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    Firestone Complete Auto Care

    3.0 (78 reviews)
    Open 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    Reviews With Photos

    Firestone Complete Auto Care
    Evan G.

    Firestone Complete Auto Care on Folly Road on James Island is a complete place to take your vehicle for a check up, minor maintenance, or something that needs a little more work. They are very knowledgeable and efficient here and have a system that makes everything very quick and easy. I have had a good experience every time I have been here and they have got the job done.

    Time I was in and out!

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    Photo of Mark L.
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    3 years ago

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    7 months ago

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    Lee S.

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    6 months ago

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    Lee S.

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    7 months ago

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    Lee S.

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    1 year ago

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    Lee S.

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    Lee S.

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    Lee S.

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    5 years ago

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    3 years ago

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    Photo of Kat T.
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    4 years ago

    Amazing customer service. Manager, Madison is honest and genuine. Can't recommend enough!

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    Photo of Evan G.
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    6 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    Photo of L E.
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    5 years ago

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    4 years ago

    My tire pressure was low, so I stopped by and they filled it up for me for free! So kind and generous! Fast & easy! Thank you! :)

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    7 years ago

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    Bridgestone S.

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    4 years ago

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    8 years ago

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    Bridgestone S.

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    6 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    7 years ago

    Very rude customer service especially the older gentleman in the front. Very confrontational. Will not be returning.

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    6 years ago

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    4 years ago

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    19 years ago

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Brett has helped me twice and was able to have a Uniroyal tire delivered to their store (that only sells Firestone brand tires...).

    Mentioned in 4 reviews

    Read more highlights

    Gerald’s Tires & Brakes

    Gerald’s Tires & Brakes

    (241 reviews)

    West Ashley

    This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

    Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

    Firestone Complete Auto Care - tires - Updated May 2026

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