Agent declined to allow us to tour property as our move in date was 45 days out. Really…read moredisappointing. I would recommend putting this rule in the description of the property. Nice on the phone, but now I will avoid this company for rentals.

I have been in several of their properties and they are always well maintained and clean. The…read morecustomer service is top notch and super friendly. I would refer anyone I know to them.

So Far Trying To End A Nightmare That Sage Property Management Started Has Been Hell. I Have Called…read moreLeft Emails Very Straightforward They Are Trying To Collect For a Debt That Has Been Falsified & I Have Sent All Proof Regarding This Matter I Called Third Parties Included Everybody Keeps Talking About They Are Waiting On Answer As If They Don't See The Discrepancies & Inaccuracies. FCRA Is Being Violated And They Know It.

If you are a prospective renter and ever come across a sage property management home in the Phoenix…read morearea... RUN. They will move you into a home that's filthy, run down, and any serious issue that has happened at the home they will blame you for even if it's the pipes that were installed in the 1980's with no upkeep. You can also kiss your deposit goodbye from the moment you give it to them, especially if you resign. The only way I'd recommend them is if you are in DESPERATE need of a home. They will try to raise the rent tremendously each year and not do any of the promised repairs that they tell you. AVOID THIS PLACE AT ALL COST! I am now eternally grateful to have escaped their grasp. I wish there was a less than one star rating because that in itself is too high for the "service" that they provide. Update: no email was sent after the comment was left by the business owner.

Unfortunately, my husband and I had the furthest thing from a five star experience with Cynthia…read more(Cindy). I'm at her at a property near the Biltmore that she has the property manager for, and she was accommodating as I was running late from a work meeting, which I appreciated. From the get-go, she was not friendly or pleasant at all, but honestly, that wasn't a big deal because I knew we wouldn't be interacting that frequently once the lease was executed. After applying for the property, she spoke with our references and immediately sent us a lease to sign. On that lease, the security deposit was more than what she told us, there was no outline of the utilities breakdown, a weird section calling out my husband's employment. We asked for clarity to which she responded "we will not be responding." And then she never answered a call, email or text again. Completely inappropriate and unprofessional.

I would give this business and the owner Cindy Stockwell a zero. She is rude, extremely difficult…read moreto communicate with, and very dishonest. I rented a house from her for 3 years in Ahwatukee. I paid my rent on time every month. I took very good care of this house. I took care of it as if it were my own. I paid for many repairs. A new screen door that My dog had broke. Which i left in the garage. I had a painter come and fix all walls where there were scratches and damage. She charged me to repair. There was a shelf in the fridge broken and a handle to one kitchen cabinet broken upon my departure. Cindy Stockwell deducted over $1400.00 from my deposit. This was completely dishonest and excessive. She charged for cleaning of curtains because they had dog hair on them. Well when you allow 2 dogs to reside, sometimes there is dog hair after 3 ys. she charged for the screen. She said a cabinet in the bathroom was broke....this was a blatant lie. She said paint needed touching up. The house needed to be painted when i moved in which I have pictures of. She kept a $300.00 cleaning fee which i agreed to but that was not enough for her. I warn anyone who considers renting from her. not to. Really sad that people like her continue get away with this conduct. A real shame. Pls do not ever rent from her. You will be sorry like me. I have many witness to how the home was left including pictures and receipts but she would not even answer me when I contacted her and called out on this. Beware or you will be sorry!

I'm actually giving Scott Hudson (maintenance) a great review because he came to fix somethings…read morethat haven't been working or either just needed to be fixed. He took his time to explain things to me and did some good work taking his time on the projects. Me being 7.5 months pregnant, he even went above and beyond fixing something that I pointed out while he was here and had no hesitation doing it. Thanks Scott! The only individual at the office I found VERY helpful or useful was Alana. For her, I'm going to go up a star. She is so sweet and VERY prompt about returning my emails or helping me with things that no one else seems to help with. My husband even gets put off on someone else when he calls then it takes another 2 weeks for someone to get back to us. Shout out to Scott and Alana.....Thank you!!

Someone with a dog has been leaving me a wonderful surprise…read morefor me CONSTANTLY and specifically on my porch and my porch only . I mind my business and im very private and respectful. The specific property I'm at has cameras . I called Ellacia who handles stuff like this and she responded and I quote "what do you want me to do about it?" VERY unprofessional and in a condescending tone VERY ANNOYING that I have to walk out and see poop. I DONT EVEN HAVE DOGS but I have to clean up after one? I don't think so

I found Desert Dimensions on YELP about five years ago and could not be happier or more grateful…read more Brad Bohn was our property manager and did the MOST incredible job! Upon my husband's passing, Brad sold the property for me and went above and beyond with a challenging sale. I would highly recommend Desert Dimensions and especially working with Brad. Desert Dimensions is very professional and beyond capable. I had two precious property managers that were awful so I was particularly thrilled to find Desert Dimensions.

I am coming up on one year of having my one rental property managed by Desert Dimensions. After…read moremanaging it myself for two years and experiencing some common challenges firsthand, I was thankful to have the guidance of Desert Dimensions to transition to a new phase and I am now enjoying having the property in the capable hands of great people and great processes. Here's to many more years to come!

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

Good afternoon Lee…read more... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from.

Better choice homes is helping me for more than 2 years now to manage my rental property. They have…read morebeen very professional and exceed my expectations. They are very quick and they have an amazing staff. Lee is the manager for my property and she really does an amazing job. They use all sorts of automated online portals for managing service requests and payments etc. They also have resources to fix anything needed in the house at reasonable cost. I highly recommend them based on my personal experience.

I have rented for 2 1/2 years and they have been nothing but amazing! I am sad to leave! Moving to…read morebe closer to family!

We've been tenants for almost 10 years - Astria is honestly family to us. Highly recommend her in…read moreterms of finding a home. Thank you for raising the bar extremely high. We appreciate you like no other. -The Bilal's