Since day 1 my pool has been a nightmare. I had a stroke during construction so I guess I was taken…read moreadvantage of. Cracked tiles, sinking tiles, & it doesn't drain, so it floods. Oh well...

New Image built my pool about 5 years ago and its still running great. I had an issue with the pool…read morepump after a year and they swapped it out under the warranty with no issues. Mike Bonneville was my Sales Rep and he did a great job of telling me what to look for in a pool installer so I don't end up getting scammed or fooled in to something I didn't know I didn't want. An example is brick pavers. He warned me most S FL pools have the same brick pavers as the driveway because the original housing developer saved money and used extra bricks from the driveways or just ordered an extra pallet to save costs. Those bricks get HOT under the Sun and your kids will have to run across it to jump in the pool. An easy test is to try to walk barefoot across your driveway on a hot sunny day at 2pm to get your mail. New Image uses travertine tile at no additional cost. Kids can walk all over them all day long and it never burns. Other extras these guys added in a whole piece of stone for my jacuzzi overflow. I included a picture and it looks great. They also cut the bricks instead of using whole pieces and oversized mortar joints. I also included a picture. The entire pool coping edge is perfectly level. When it pours rain or if I purpose flood my pool, the water doesn't pour out in one spot, it evenly crests all around. This is NOT an easy task to do. The other cool feature I have that my friends pools does not is a drain hole just under the coping in the deep end. I'm not sure if this is a new code, but it saves me the time to have to drain the pool when it over fills from storms. Other people have to drag out a drain hose and hopefully don't forget and lower it too much. I don't have to do anything. About a day after the heavy rain stops, the water level returns to just below where the drain hole is. I would have have recommended New Image to friends and one other person did use them and she was also very happy with her new pool.

I had a problem with a leak in my pool and so I got a quote from this company and to date I have…read morenever had any problems. And I also hired them to install underwater lights to give my pool a futuristic design. The team was very receptive and careful with my yard. After completing the job, they cleaned everything in such a way that if I didn't know they had worked on my house, I wouldn't have known that a company practically renovated my pool. Thanks MasterTouch!

BE FOREWARNED!!! All they have master is just disappointments even with the city department. We…read morehired them 2yrs ago and have yet to finish the spa in Deerfield. Always excuses and personal issues. We try working with them multiple times in- emails and pictures. However at the end of the day they are a team of incompetents. Will update this review with the new company that will fixed the mess they have created.

We just finished our pool renovation using Sun Blue Pools and had a great experience. We heard of…read morethe horror stories that people had with pool contractors in the past and I was kind of apprehensive with starting such a big project. We decided to do a complete renovation, new diamond brite, new decking, a sun shelf addition and a relocation of our pool pump system. We have had multiple quotes, from multiple companies, but we made our final decision based of positive referrals. We were told that the job would start within 2 weeks of signing the contract and that the job would take 4-6 weeks to be completed and swimmable. This was partially incorrect, as the job started immediately and completed under 4 weeks. We were impressed with the craftsmanship with the team at Sun Blue. They made the experience very low stress. We've had bad experiences in the past on projects where the contractors never kept us in the loop with the status of the work being done, but Sun Blue kept us informed every step of the way. It was refreshing to get daily phone calls from their team letting us know the schedule for the day or following days. We had workers on site practically everyday and if they weren't, we were told in advance. This practice is what every homeowner looks for in a company. When the job was completed, one of the owners came by for a final walkthrough to see if we had any issues before receiving the final payment. In prior experiences, the final payment meant that if there were any future issues that the contractors wouldn't pick up the phone or return phone calls once they got paid. Not Sun Blue. We've been in contact with one of the owners, Alan, a couple times since and he's even stopped by a couple of times to consult with us on a couple of issues, none directly related with their work. That is why they came so highly recommended and it is why they deserve a 5 star rating. I will definitely be using them for my future projects and will gladly refer them to friends and family.

Paul, Alan, and the entire Sun Blue Pools team are fantastic to work with. They did a complete…read morerefurbishment of our pool and patio, and we couldn't be happier. The quality of the work and the communication were both outstanding. If we had any questions or concerns, the entire team was attentive to our topic and worked quickly to address it. Also, their after-construction support has been just as great with a super focus on customer satisfaction. Thank you Sun Blue Pools!!

My experience with Superb Pools was an absolute nightmare. My pool was left in worst condition than…read morethey found it in. Avoid at all costs!! We moved into a new home that had a saltwater pool and wanted some work done, as well as find a company for regular cleanings. We wanted to have the pool light replaced, as well as have the tiles acid washed and the surrounding brick pavers cleaned. I was given a quote on Tuesday, and told that if I could approve and pay deposit by Wednesday, the work could be completed that week. We went ahead and approved the quote, as well as paid the 50% deposit. Thursday morning the work began on schedule and things appeared to be going well. We were told the pool needed to be drained below the light, but they drained the entire pool instead. It was initially not a big deal, but when they called and asked us to approve additional work since the pool was already drained, I should have realized then how this company does business. Thursday evening I received a text saying the pool was being filled overnight, and to give them an update in the morning so they could come back and finish up. I sent a text with a picture around 9:00 am. By about 1:00 pm when I had not received any response, I called and texted again. No response again. Finally someone responded and said they would be there by 3:00 pm. I received a call at 3:00 pm stating they were picking up the sealant and on their way. Someone arrived around 3:45 pm and put several bags of salt and chemicals into our pool. I could immediately tell that it was WAY too much salt, as it created a rim around the entire pool. The individual left about 10 minutes later with our pool looking absolutely terrible... lots of dirt and debris, a salty rim formed all around the pool, and the machine beeping saying there was way too much salt. I assumed they were coming back and would not leave their customers' pool like this over the weekend. Especially when they said the work would be done this week! After about an hour, I reached out with pictures and videos asking when this was going to be corrected. I sent numerous texts, phone calls, and emails over a two hour period. Finally someone responded and told me that this was completely normal and that the salty rim would be filtered out, and that the rest of the work would be done the following week! Keep in mind the machine was telling me our pool had twice the safe limit. I'm not sure whether they just do not know how to service a saltwater pool, or if they are just that negligent, but this company should not be trusted in your home. They also had the audacity to send me a bill for work that I had to hire another company to come out and fix/ complete. Our new company was APPALLED at the condition our pool was left in and has encouraged us to report them to the State. Save yourself the headache and avoid this company at all costs.

Do not trust this company! We have taken legal action against this company for our experience…read more Absolutely terrible company run by scam artists that do not know the first thing about servicing pools! They damaged our salt chlorine generator, drained our pool without permission, put 3x the maximum amount of salt allowed by the generator, and blatantly lied about the service they performed. My pool and pavers was left dirtier than it was before they started the job, and we have had to hire another company and spend money to fix their negligence and mistakes. Instead of acknowledging they did anything wrong, they would rather go to war with their customers. We filed a credit card dispute with American Express, and they are attempting to illegally workaround the dispute by hiring a third party collections/ lien to threaten us. We have hired a lawyer and gotten law enforcement involved for this matter, as this is highly fraudulent. Considering they continue to stand on their job well done, please review the photos and videos of our "acid washed" pool and pavers and judge for yourself. We are looking forward to exposing all this company's games.

Contracted from our home warranty company. A+ service from a great quality company. Went above and…read morebeyond. Highly recommend.

JCosta pool company was very responsive and helpful in my time of need. I was hosting an event at…read morenight and my pool light blew out--they came the next day and immediately replaced it. I will definitely be using them again. They're honest and helpful, and most importantly, responsive/communicative. 5 stars !! Thank you for all your help JCosta!!!!

In April 2021, Ross Services resurfaced my pool, installed new coping, pool deck, and Diamond Brite…read morefinish for approximately $18,489. 5 years later, the surface is peeling on the stairs with exposed metal visible underneath. This is a clear workmanship failure -- no properly applied pool surface should expose metal after 5 years. When I reviewed their BBB and online reviews, I found similar complaints from other customers about the quality of their work. Based on this pattern, I have no confidence that allowing them to return to repair the damage they caused would result in a satisfactory outcome. I would strongly caution any homeowner considering Ross Services for pool resurfacing or deck work. For nearly $19,000, the expectation is work that lasts. 5 years and exposed metal on the stairs is completely unacceptable. License #CGC1507522 -- Tamarac, Florida.

I requested that Ross Services build me a driveway. Joel came to my home and gave me a good…read moreestimate. He helped me with everything that I needed to get HOA approval and the appropriate city permits. The driveway was built quickly and professionally. Excellent quality. Joel and his crew were very professional and they provide value for the price. This company takes care of all the details and Joel is very responsive to any questions I had. I highly recommend Ross Services.

Regular pool service with occasional upgrades, ie pool shock, salt conversion, etc…read more Val is great, always responsive and incredibly knowledgeable. I appreciate Val because he always explains why he's recommends certain things when I ask. I've recommended Val to neighbors and friends and will continue to do so.

Family Pool Cleaning is the best most dependable and reliable service and is fair with the price…read morefor all the services provided!!

Back against using Blue Water Pools, this time to refinish our pool which was in bad need of an…read moreoverhaul. I checked around with a few companies to get prices and see portfolios, but since I used Blue Water previously with great success, I decided to go with them again. On the first day the team showed up as expected and got right to work. The guys worked very hard throughout the entire time they were on site and progress was quick. They kept us informed about what was going on and were excellent with communication overall, which I appreciated. Most importantly, the pool looks fantastic. We went with Diamond Brite Super Blue and it looks absolutely amazing in contrast with our new gray pavers that South Florida Paver Pros did. I have to say I'm very impressed with everything. Definitely check out Blue Water if you are in need of pool finishing or any kind of serious pool work. They have consistently delivered for us over a number of years and because of that I give them my highest recommendation.

I would give Bluewater Pools zero stars if I could…read more I hired Bluewater Pools to redo my pool Diamond Brite in November 2024. Less than two years later, the blue accent tile on my pool steps is already failing and coming off. In my opinion, that is not normal wear and tear for pool work that is this recent. I contacted Bluewater Pools about the issue and received a call back from Kevin. Without ever coming to my property to inspect the damage, he immediately blamed my pool service company and stated that my pool guy must have caused it. I asked what it would cost to repair, and I was told $200. I then escalated the matter to the owner. The owner did send someone to look at the damage, but the response was essentially the same: "This looks like the pool guy." After speaking with the owner again a few days later, I was told the same thing -- that my pool guy caused the damage. At no point did I receive a meaningful written explanation, inspection report, or proof that the failure was caused by my pool service company rather than by an installation, bonding, material, grout, or workmanship issue. The owner then offered to repair the tiles for $875, making it clear that he would not fix the issue at no cost, even though the work was less than two years old and even though Bluewater Pools could not provide proof that their work was not part of the problem. Because I was not satisfied with that response, I contacted two other pool companies for independent opinions and repair estimates. Both companies indicated that the workmanship appeared flawed, especially considering how recently the work had been done. One company even tried to demonstrate how difficult it would be to chip that tile through the water with a pool brush because of the drag once the brush enters the water. I also tested this myself, and it was extremely difficult to recreate the kind of damage Bluewater claimed my pool service company caused. After this happened, I looked more closely at Bluewater Pools' Yelp and Google reviews and found other customers describing similar issues. One Yelp review from another customer specifically mentions tile falling off, grout coming out, and a poor Marcite job after Bluewater Pools performed work. That sounded very similar to the type of failure I am now dealing with on my own pool. I wish I had taken those complaints more seriously before hiring this company. My issue is not only that the tile failed. My issue is that Bluewater Pools immediately blamed someone else, refused to accept any possibility that their workmanship or materials may have contributed to the problem, and then attempted to charge me significantly more to repair work that I believe should not have failed this quickly. I have photos, communications, and independent opinions regarding this issue. Based on my experience, I would strongly caution anyone considering Bluewater Pools to think carefully, get everything in writing, understand the warranty, review their Yelp and Google reviews carefully, and document the condition of the work immediately after completion. Pools are expensive, and consumers should be able to expect that a company will stand behind its work when problems appear in such a short period of time. In my opinion, Bluewater Pools did not do that here.