We recently enjoyed working with Star Pool Cleaner, and I can't praise them enough for their…read moreexceptional service. From prompt responses to stellar customer service, they truly stand out. They were the first ones to respond to my Yelp request and within minutes, Martins was already at the property to conduct a free quote on the service we needed. He gave us a pretty reasonable offer. More importantly, they had same-day service which was amazing since we needed the pool cleaned ASAP.

I don't recommend this cleaner. I asked for an estimate and gave them the address. That was all I…read moredid, until two months later they called demanding payments. What happened was a complete confusion, since I had already asked another service to do the work. This Start Pool Cleaner showed up when I was not present, let himself in through the side gate, without any prior announcement, and proceeded to do the cleaning without ever being asked to do so. I found out two months later that I owed them for cleanings that were never agreed to, and the owner came and changed my filter without my presence, which might have been better had he made it known in advance the actual day and time so that I could be there to pay attention to it. I paid another pool service the same two months, so I was double charged by Star even though I did not sign any contracts, or even meet them in person.

I had an excellent experience with General Pool and Spa. Their team is extremely professional,…read morereliable, and knowledgeable. They take great care of the pool and always make sure everything is clean, balanced, and running perfectly. What really stands out is their attention to detail and the quality of their service. The technicians are always respectful, punctual, and clearly experienced in what they do. It's great to work with a company that truly takes pride in maintaining your pool. If you are looking for a trustworthy pool service company that delivers consistent results, I highly recommend General Pool and Spa. Their team does an outstanding job every time.

The service is great esp when you need their help for something they make things easy for you.read more

Premium Pools did a sub par pool renovation at my home. The owner uses very devious business…read moretactics and bills for work not completed. Do not be fooled by Felipe's soft spoken easy going manner. He is ruthless. In my opinion he is not qualified in pool restoration and uses fly by night sub contractors. I gave him a credit card authorization for a one time small down payment only because he was having trouble depositing checks with his bank. Felipe charged me a 7% credit card fee which he promised to return but never did. He made two other charges using the card without my authorization and I didn't find out until it was too late. I had to report the card as lost. The worst part of the project is that Felipe of Premium Pools charged my account and walked away with the sloppy tile work that was never fixed, the fire-up which was never completed and a burned out pool motor which his subcontractors caused and never disclosed. If you hire this company to do your pool restoration and wind up with money and quality work issues, I told you so. Beware.

From the owner: Premium Pools specializes in pool cleaning, maintenance, and repairs for high-end homes across…read moreSouth Florida. Founded by Felipe, the company focuses on delivering transparent, high-quality service that ensures your pool stays clean, safe, and fully functional year-round. Whether it's routine cleaning, leak detection, or equipment repairs, Premium Pools brings professional care and peace of mind to every backyard. Serving Palm Beach, Broward, and Miami-Dade counties, they help homeowners and property managers protect their investment with reliable service and crystal-clear results. Your pool, always pristine—because you deserve nothing less.

Extremely great service! Gabriel has now been taking care of our pool for two weeks with Julio's…read moreoverseeing of the entire process and we couldn't be happier. They are responsible, responsive and communicative. There were some issues with the actual filtering system we have in our home and since the moment Gabriel first came to visit he made sure to equip me with the right staff to come check the system and an electrician to double check that it wasn't anything related to the wiring that was affecting the pump. Needless to say they resolved the issue in less than a week and have been extremely attentive. I'm so happy I was able to hire them for this service and would highly recommend doing business with them eyes closed. Thank you Julio and Gabriel for your services, I look forward to our continued business relationship.

We reached out Coolnesssa and were immediately called back. Julio was very informative on the phone…read moreand worked within our parameters. The price was very reasonable for the requested service. The tech, Gabriel was very professional and arrived within the time frame set by Julio. Not only did he clear our pool, but was very knowledgeable with the task at hand. He arrived the next day, as promised and proceed the same great service.

Our pool maintainer suddenly moved out of state, which was devastating because he was reliable,…read moreconsistently provided us with great service, communicated service updates (with pictures) after every visit, and monitored, serviced and replaced support equipment, as required....basically a one-stop -shop.....PLUS he was a SUPER nice guy!! I was not looking forward to trying out "new guys". In my experience, there's a lot of "popular" trade service providers who will talk a great game but after you sign up, certain services cost extra $$ on top of regular fee, the quality of service is inconsistent and communication with "decision makers" is awful. Yelp is my go-to to find great restaurants and service providers. 360 Pools sparked my interest because even though there were only 2 reviews, both were 5 stars and the customer commentary reflected the sentiments I was looking for in a provider. When I called 360 Pools, Vincent answered right away. He was polite, courteous and professional. He understood the situation (2 weeks no pool cleaning) and told me he would call Daniel (his partner) to see if someone could come that same day. Daniel came to our house that same day, after his work day had ended. He spoke with me and my husband, evaluated pool and equipment, then gave us a very affordable quote (on par with my previous maintainer). Daniel, then offered to clean pool immediately! My husband told him he didn't have to because it was getting late, in case he had a family to get home to. Daniel insisted on staying, cleaning up all the debris, checking chemical/salt levels, cleaning, basket, filters, and troubleshooting creepy crawler. He left us with a perfectly pristine pool! As prior military we have very high expectations of work standards. In our minds, it is a waste of money to pay for subpar service because you end up picking up the slack, left by the "provider". So, when someone comes along and EXCEEDS our expectations and standards, we are loyal fans! The one caveat I have, which may not bother some people, is their invoicing process. Customers will receive their monthly invoice PRIOR to services being rendered. I understand a "deposit" or a percentage of the total sum is sometimes required for large construction or landscaping jobs but to ask me to pay the whole bill before any work is done is a completely foreign concept to me and I am not a fan. I firmly believe that no matter the size or type of company, recurring services should only be invoiced after the completion of task or service, allowing the consumer to provide positive feedback or to communicate to the business that expectations have not been met. Payments being remitted after work has been completed encourages businesses to consistently maintain customer service expectations. I voiced my opinion to Vincent and he took it under advisement, so perhaps this process might change. All that being said, we are very happy so far! We can now sit back and enjoy our pool because the people taking care of our property are doing it BETTER than we would.

Vicente and Dan are really great. Professional, on time, reasonable priced. Helped re plumb , and…read morefix two major leaks.

My experience with Superb Pools was an absolute nightmare. My pool was left in worst condition than…read morethey found it in. Avoid at all costs!! We moved into a new home that had a saltwater pool and wanted some work done, as well as find a company for regular cleanings. We wanted to have the pool light replaced, as well as have the tiles acid washed and the surrounding brick pavers cleaned. I was given a quote on Tuesday, and told that if I could approve and pay deposit by Wednesday, the work could be completed that week. We went ahead and approved the quote, as well as paid the 50% deposit. Thursday morning the work began on schedule and things appeared to be going well. We were told the pool needed to be drained below the light, but they drained the entire pool instead. It was initially not a big deal, but when they called and asked us to approve additional work since the pool was already drained, I should have realized then how this company does business. Thursday evening I received a text saying the pool was being filled overnight, and to give them an update in the morning so they could come back and finish up. I sent a text with a picture around 9:00 am. By about 1:00 pm when I had not received any response, I called and texted again. No response again. Finally someone responded and said they would be there by 3:00 pm. I received a call at 3:00 pm stating they were picking up the sealant and on their way. Someone arrived around 3:45 pm and put several bags of salt and chemicals into our pool. I could immediately tell that it was WAY too much salt, as it created a rim around the entire pool. The individual left about 10 minutes later with our pool looking absolutely terrible... lots of dirt and debris, a salty rim formed all around the pool, and the machine beeping saying there was way too much salt. I assumed they were coming back and would not leave their customers' pool like this over the weekend. Especially when they said the work would be done this week! After about an hour, I reached out with pictures and videos asking when this was going to be corrected. I sent numerous texts, phone calls, and emails over a two hour period. Finally someone responded and told me that this was completely normal and that the salty rim would be filtered out, and that the rest of the work would be done the following week! Keep in mind the machine was telling me our pool had twice the safe limit. I'm not sure whether they just do not know how to service a saltwater pool, or if they are just that negligent, but this company should not be trusted in your home. They also had the audacity to send me a bill for work that I had to hire another company to come out and fix/ complete. Our new company was APPALLED at the condition our pool was left in and has encouraged us to report them to the State. Save yourself the headache and avoid this company at all costs.

Do not trust this company! We have taken legal action against this company for our experience…read more Absolutely terrible company run by scam artists that do not know the first thing about servicing pools! They damaged our salt chlorine generator, drained our pool without permission, put 3x the maximum amount of salt allowed by the generator, and blatantly lied about the service they performed. My pool and pavers was left dirtier than it was before they started the job, and we have had to hire another company and spend money to fix their negligence and mistakes. Instead of acknowledging they did anything wrong, they would rather go to war with their customers. We filed a credit card dispute with American Express, and they are attempting to illegally workaround the dispute by hiring a third party collections/ lien to threaten us. We have hired a lawyer and gotten law enforcement involved for this matter, as this is highly fraudulent. Considering they continue to stand on their job well done, please review the photos and videos of our "acid washed" pool and pavers and judge for yourself. We are looking forward to exposing all this company's games.

Even though I had been paying on time for service, they let my pool become green three times. The…read morefirst time he said he was away, and someone was supposed to be covering for him. The second time he blamed it on rain. The third time,he said, he'd been in an accident but never responded to texts after that even after saying he would come to take care of the pool. It cost me $300 to have another company clean up the mess

Quick and responsive, good follow up with pictures before and after. Timely billing. Would…read morerecommend.

If you are thinking of using sparkling pools/ Amber Sweet, you should get in writing what services…read moreare provided on a weekly basis. This way you get the full service that you are paying for. Customers usually pay for the month upfront . In your written agreement also make sure the month you already paid for is serviced for the whole month. It is always better when you have something in writing, for the customer and pool company. Previous Customer

I would highly recommend Amber to anyone looking for a pool company. She has truly made a…read moredifference with our pool. She is very responsive anytime we have a question and any time there is a concern she addresses it immediately. She is professional and truly cares about doing the job to the highest quality. She comes out weekly and makes sure all chemicals are balanced and water level is correct. She goes way above and beyond for her customers. She even came out pre-hurricane to do a preventative maintenance for our pool. She is the BEST!!!!!