I ask 360 Pools for help with my pool pump a couple months ago and Vincent was very helpful and fast with understanding the problem. Taz came on time and change the seal with great competence A week ago I decided to order a new pump and motor online due to the noise of the motor and install it myself ... So today I pushed myself to do it but after the work was done the motor was running 2 minutes and stopped again and again. I texted Vincent for help and after several exchanges of texts and pictures he suggested that it was a problem with the voltage. I was sure that my timer was on 110 !! After checking , sure enough it was 250 V... so I put back the switch of the motor to 220 and voila it worked !! Tank you much Vincent for your help and patience I highly recommend 360 Pools and team Phil read more

Fixed my broken valves and went above and beyond to make sure everything was working properly. A+

Vicente and Dan are really great. Professional, on time, reasonable priced. Helped re plumb , and fix two major leaks.

Outstanding service - fast, honest, and professional! I couldn't be happier with the service I received from this company. My spa heater went out and they quickly diagnosed the problem, explained everything clearly, and handled the replacement with zero stress on my end. They ordered the Balboa heater, kept me informed on timing, and installed it as soon as it arrived -- exactly as promised. The technicians were incredibly friendly, respectful, and professional. They showed up on time, worked efficiently, and made sure everything was wired, plumbed, and running perfectly before leaving. My spa is now heating flawlessly again. What really stood out was how easy they made the whole process. No upselling, no confusion -- just honest pricing, great communication, and quality work. If you need spa or pool service, this is absolutely the company to call. I will definitely be using them again and recommending them to everyone I know! read more

Bought a new house in Southwest Ranches with a very large pool. The first thing I noticed was the quotation process varies a lot with these firms. Many places would quote online without visiting. The owner of 360 came himself and spent time understanding the pool and the needs. He quoted a price and explained the service well and was very attentive- He explained what was important and his approach They take their time during the service and send photos documenting everything that was done. I feel they take a lot of care and manage both the science of it and the art of customer care. I'd highly recommend the group- they are smaller higher quality group and it makes me happy when people have pride in their work - I'm much happier with them than the last group we used and there is a lot of difference in the small details- you should give them a chance I'm sure you would be happy read more

Our pool maintainer suddenly moved out of state, which was devastating because he was reliable, consistently provided us with great service, communicated service updates (with pictures) after every visit, and monitored, serviced and replaced support equipment, as required....basically a one-stop -shop.....PLUS he was a SUPER nice guy!! I was not looking forward to trying out "new guys". In my experience, there's a lot of "popular" trade service providers who will talk a great game but after you sign up, certain services cost extra $$ on top of regular fee, the quality of service is inconsistent and communication with "decision makers" is awful. Yelp is my go-to to find great restaurants and service providers. 360 Pools sparked my interest because even though there were only 2 reviews, both were 5 stars and the customer commentary reflected the sentiments I was looking for in a provider. When I called 360 Pools, Vincent answered right away. He was polite, courteous and professional. He understood the situation (2 weeks no pool cleaning) and told me he would call Daniel (his partner) to see if someone could come that same day. Daniel came to our house that same day, after his work day had ended. He spoke with me and my husband, evaluated pool and equipment, then gave us a very affordable quote (on par with my previous maintainer). Daniel, then offered to clean pool immediately! My husband told him he didn't have to because it was getting late, in case he had a family to get home to. Daniel insisted on staying, cleaning up all the debris, checking chemical/salt levels, cleaning, basket, filters, and troubleshooting creepy crawler. He left us with a perfectly pristine pool! As prior military we have very high expectations of work standards. In our minds, it is a waste of money to pay for subpar service because you end up picking up the slack, left by the "provider". So, when someone comes along and EXCEEDS our expectations and standards, we are loyal fans! The one caveat I have, which may not bother some people, is their invoicing process. Customers will receive their monthly invoice PRIOR to services being rendered. I understand a "deposit" or a percentage of the total sum is sometimes required for large construction or landscaping jobs but to ask me to pay the whole bill before any work is done is a completely foreign concept to me and I am not a fan. I firmly believe that no matter the size or type of company, recurring services should only be invoiced after the completion of task or service, allowing the consumer to provide positive feedback or to communicate to the business that expectations have not been met. Payments being remitted after work has been completed encourages businesses to consistently maintain customer service expectations. I voiced my opinion to Vincent and he took it under advisement, so perhaps this process might change. All that being said, we are very happy so far! We can now sit back and enjoy our pool because the people taking care of our property are doing it BETTER than we would. read more