Add this company to your shortlist of dependable, professional companies that will treat your property as if they own it. That's a BIG statement but I have the experience to back it up.
1. Unlike several of their industry peers, this company quoted removal of old pool equipment and sale/installation of new equipment.
I never thought that'd be exotic, but there were more that flaked out by not keeping their appointment to check out the work/provide estimates/provide complete estimates.
2. They actually did the work - to the letter of their quote - and left the work area pristine when they were done.
The principal, Lissy, shared a ton of product knowledge about the motor and filter so we were able to make a solid purchasing decision to get a top brand, variable speed pump to best work with the new pool heater. The pool motor is SO quiet, we actually had to stand next to it and look for signs it was working! If you've not purchased new pool equipment in a couple of years, you will be amazed at the difference!
3. Lissy was knowledgeable about the pool heater too. She coordinated the equipment delivery with the installation and worked with our electrician to make it all happen.
Together, they submitted permits for the mechanical (Pool Depot Services) and electrical (My Electrical Genie) work. It was wonderful to benefit from their collaboration - they did their work as promised so each company could keep to their work schedule and successfully complete the project without one schedule change! They each passed City inspection without a hitch!
I was SO impressed by Pool Depot Services that I asked if they provide weekly pool service. They do! And I did luck out because the pool tech that now services our pool was the same person who installed the pool equipment! Can your pool tech do that? Amazing, right? The pool looks great, week after week.
4. Their customer service is exceptional!
A day after the pool heater was installed, it seemed a bit loud for a 'Superquiet' unit so I asked Lissy about it. She arranged for a rep from the manufacturer to be at our house the next business day. Uh, wow!!!! It turned out that the grate on top of the unit got jostled during shipment (it came on its own pallet, in a 5'x5' box). The rep only needed to adjust the grate and tighten the fasteners for the heater to run quietly. I loved the quick service and easy fix!
Do I LOVE Lissy and our tech, Roberto? You betcha! Do we continually congratulate ourselves in finding this company? Oh yes we do! Every step of the way, no matter how small our inquiry, Lissy has quickly responded. Roberto is professional, personable and very skilled.
And this year, for the first time ever, we were in the pool in mid-March, and often since then. We are using the pool much more often and know that the equipment we purchased is an investment in many years of fun in the sun!
We trust Pool Depot Services to continue to provide quality and complete service. read more