Extremely great service! Gabriel has now been taking care of our pool for two weeks with Julio's…read moreoverseeing of the entire process and we couldn't be happier. They are responsible, responsive and communicative. There were some issues with the actual filtering system we have in our home and since the moment Gabriel first came to visit he made sure to equip me with the right staff to come check the system and an electrician to double check that it wasn't anything related to the wiring that was affecting the pump. Needless to say they resolved the issue in less than a week and have been extremely attentive. I'm so happy I was able to hire them for this service and would highly recommend doing business with them eyes closed. Thank you Julio and Gabriel for your services, I look forward to our continued business relationship.

We reached out Coolnesssa and were immediately called back. Julio was very informative on the phone…read moreand worked within our parameters. The price was very reasonable for the requested service. The tech, Gabriel was very professional and arrived within the time frame set by Julio. Not only did he clear our pool, but was very knowledgeable with the task at hand. He arrived the next day, as promised and proceed the same great service.

I would not recommend this company to anyone. They use a carbon copy contract, see photos, I…read moreshould have run when I was presented this contract from 1985. I specified an upgraded panel service for 100-125 amp for a future pool heater. This upgraded electrical service was discussed during the contract signing and I thought it was included, as you can see from the contract it is so ambiguous you can't make sense of the hand writing. During construction when the upgraded electrical was not put in I had a frank discussion with the salesperson who ended the conversation by telling me to f_uck off, The marble pavers that you pick out in showroom are better quality then what was installed at my pool, the pavers have lots of rust stains and other imperfection, yes I realize marble is an imperfect stone, but the pavers they provide are extremely low quality. The pavers that are cut around the skimmer and auto fill looks like a 10 year old cut them, see pictures. You will be better off using any other pool company

Needed a skimmer cover that broke for my pool that Pool Builders installed 30 years ago . Luckily…read moreafter all this time they located a replacement. I mentioned that I have not had any other issues all these years . No leaks either. Daylin and the staff were very helpful.

I had an excellent experience with General Pool and Spa. Their team is extremely professional,…read morereliable, and knowledgeable. They take great care of the pool and always make sure everything is clean, balanced, and running perfectly. What really stands out is their attention to detail and the quality of their service. The technicians are always respectful, punctual, and clearly experienced in what they do. It's great to work with a company that truly takes pride in maintaining your pool. If you are looking for a trustworthy pool service company that delivers consistent results, I highly recommend General Pool and Spa. Their team does an outstanding job every time.

The service is great esp when you need their help for something they make things easy for you.read more

This guy is horrible. If you want your pool messed up hire this guy. His service has cost me two…read morebad airbnb reviews. When you text him he just blows it off.

Franco knows his trade well showed up on time and got me then information I needed to get my pool…read morefixed.

Premium Pools did a sub par pool renovation at my home. The owner uses very devious business…read moretactics and bills for work not completed. Do not be fooled by Felipe's soft spoken easy going manner. He is ruthless. In my opinion he is not qualified in pool restoration and uses fly by night sub contractors. I gave him a credit card authorization for a one time small down payment only because he was having trouble depositing checks with his bank. Felipe charged me a 7% credit card fee which he promised to return but never did. He made two other charges using the card without my authorization and I didn't find out until it was too late. I had to report the card as lost. The worst part of the project is that Felipe of Premium Pools charged my account and walked away with the sloppy tile work that was never fixed, the fire-up which was never completed and a burned out pool motor which his subcontractors caused and never disclosed. If you hire this company to do your pool restoration and wind up with money and quality work issues, I told you so. Beware.

From the owner: Premium Pools specializes in pool cleaning, maintenance, and repairs for high-end homes across…read moreSouth Florida. Founded by Felipe, the company focuses on delivering transparent, high-quality service that ensures your pool stays clean, safe, and fully functional year-round. Whether it's routine cleaning, leak detection, or equipment repairs, Premium Pools brings professional care and peace of mind to every backyard. Serving Palm Beach, Broward, and Miami-Dade counties, they help homeowners and property managers protect their investment with reliable service and crystal-clear results. Your pool, always pristine—because you deserve nothing less.

Horrible experience. Felipe is just too new to working with clients and doesn't know how to…read morecommunicate properly. From the beginning I told him we had only PayPal or Venmo to make the payment for the cleaning that he did on Wednesday and I just can't seem to understand even today if the kid CAN'T read. He behaved like the pool cleaning wasn't going to be paid and started texting uncontrollably to pay him, that I wasn't being fair etc (I'm attaching screenshots) when I told him from the beginning that we didn't have cash, cards or checks and needed to pay via one of the methods used and he just kept sending the payment link which doesn't have the option of paying with PayPal or Venmo so I decided to wait until our cards arrived in the mail on Friday (today) to go ahead and proceed with both of the quotes he gave us which was $580 for fixing the motor of the pool and $75 for the pool cleaning. He still decided to behave as if though we need to request someone cleans the pool for free and were never going to pay him. They are prompt in answering and he accommodated for his employee to come out on Wednesday and treated the pool for a bit of algae that had accumulated due to the motor being damaged but the way he handles business is unfortunately not good. We were going to hire his company for our monthly plus the fixing of the motor and he completely ruined that because of the way he behaved. Muy irrespetuoso y desesperado, los negocios se hacen con calma, no tratando a la gente como tráfalas.

Knowledgeable technician. Seemed to have a good grasp on what is needed to bring my new pool up…read moreproperly.

Yani is amazing and comes every single week without missing a day. He is very knowledgeable and…read moremakes our pool look so clean and blue Highly recommended

From the owner: Is your pool in need of attention or a comprehensive cleaning? Don't hesitate to call Light Blue…read morePools LLC for a thorough and meticulous Pembroke Pines, FL Pool Service.

I hired Helpflow Pools for a pool remodel and paid a $9,000 deposit. After that, the only thing…read morethey managed to do was submit partial permits--and then the project went nowhere. I dealt with Danny Mateo, Michael Martinez (who later appeared under a new company called Martinez Pools & Spas), and Ivan Martin. Communication was inconsistent and confusing, and I was left with no progress and no accountability. This has been a terrible experience--a lot of money gone with nothing to show for it. I strongly recommend that anyone considering this company be extremely cautious.

Stay away from Mike Martinez and former partner Ian Martin and side kick Daniel Mateo. Martinez…read moresigned up several customers (including myself) to build/expand/remodel pools. Problem was he was ONLY licensed to service pools. Took deposits and disappeared. He will blame partner Ian Martin but it was his company he founded and he was the license holder. Stay away from these guys. Fast talking Mike and disappearing Ian and Daniel. Don't let their firefighter story warm your heart. They are out for the money not customer satisfaction. It's all a front. I see Mike Martinez has created another company, Martinez Pools and Spas, LLC. Be Careful!