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    Ross Services

    4.1 (49 reviews)
    Open 9:00 am - 5:00 pm

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    Recommended Reviews - Ross Services

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    Before
    Burj S.

    We had been looking into renovating our Pool Deck and resurfacing our Pool for quite a while and after much trepidation (due to the horror stories we had read about pool construction companies) we decided to go with Ross Services after he was recommended to my son for a job at his home. We met with Greg Ross the owner of the company (after meeting with a few other folks) and we decided to go with his company.... as the pictures of his past projects looked good and his estimate was reasonable too. We decided to go with the Travertine Tile for the deck and the Azure Blue for the interior of the pool. We went to the warehouse that Greg works with and selected our tile. After that Greg and his posse took over and I must say I was surprised by their promptness and efficiency on getting the job done. YES they were done in exactly 1 week! Greg was there to answer all our concerns and questions and was an absolute gentleman, always prompt and polite. The finished product looked Amazing! Fellow YELPERS if you are looking at any pool renovations or even installing a new one I have no hesitation in highly recommending Greg and his company Ross Services to you!!

    We had a strange planter of rocks behind the jacuzzi that was horrible! They made it disappear
    Melinda K.

    Sal did an amazing job with our pool remodel. He made our dream a reality, came in at an affordable price (we shopped around), and answered all of our questions (of which there were many). Definitely recommend! These before and after photos say it all!

    Diamond brite not holding. I had to fight with them so they'd fix all of their mistakes and we're stuck with the same exact problems.

    DON'T USE THIS COMPANY! Ross Services resurfaced our pool and installed a new deck in 2020. One year later, I called them back out because our pool had spots were cracks and holes formed in the diamond brite. It seems as though the bond coat did not hold. Ross Services said they needed to drain the pool, chisel out the problem areas and re diamond brite those areas. It took 3 different crews over a month's time. By then more than 60% of the pool had been chiseled out. I walked the pool and found many hollow spots that had not been chiseled out. I took pictures and videos. Jason with Ross services, was very difficult to deal with during the install and then during the repair process. I had lost my patience with him and demanded that the entire pool be chiseled out so that it can be re-done the correct way. I was concerned that the areas that had not been chiseled out were going to pose problems in the near future. Plus I had found several areas they hadn't chiseled out that felt hollow when you knocked on them. He said that, "it would cost too much and also come out of his pocket" to completely chisel out the pool and do the repair. I just couldn't wrap my head around the fact that Ross Services had messed up the resurfacing and weren't willing to fix the problem the correct way. It took 3 months of waiting and frustration for Ross Services to complete the job. Fast forward two years and we are experiencing the same problems. I noticed back in Nov-Dec 2023 we had a severe crack (14 inches long) in the deep end of our pool. The crack is now the size of a hole you can put your fist through. There are a few other areas where cracks and ridges in the diamond brite have formed. I'm so hesitant to call them back but that's probably where I'll start. Greg Povlow was nice to work with but Jason was horrible to deal with. Use another company! DO NOT use Ross Services!

    Azure blue resurfacing.
    Adriana H.

    I'm so impressed with the quality they delivered! I needed to resurface my pool. After a lot of research and quotes, I decided to go with Ross Service. Great choice! They are competitive in price and so professional. Greg came out and talk me through the pricing, process, and choices. He was attentive and a joy to work with. My pool resurfacing turned out gorgeous! I went with the Azure blue. It really pops! Everyone that comes over comments on the beauty of my pool. Definitely recommend them! (PS just look at the color of the new resurfacing and ignore the deck around the pool...that's my next project)

    12x24 Ivory River Travertine - subway pattern and sundeck

    We had a pretty complicated pool and paver remodel, and we were agonizing over how it would turn out. We interviewed many different pool companies for close to 6 months, but none left us feeling confident. Most were priced within 10% of each other, but price was never really the primary focus. We were spending a lot of money no matter which company we chose, so we wanted a company that was going to give us the absolute best final product and experience. After 6 months of interviewing companies, we had essentially given up when a neighbor of ours ran into us and was raving about their pool remodel. The company that had worked on their pool was Ross Services, and they were absolutely thrilled with the job. We met with the owner of Ross Services, Greg, at our home a few days later and for the very first time since this journey had begun, we felt like we had found our guy! He was completely familiar with all of the things we wanted to do and actually made more than a few excellent suggestions which made a big difference in the final outcome. Greg promised to be here on-site when the construction work began which none of the other companies were willing to commit; this was very important to us as we learned the hard way on previous jobs that you absolutely need a reliable point of contact in the midst of the chaos. Greg not only delivered on his promise, but he was at my house promptly nearly every morning and afternoon to check in and advise. It was incredible - more than we ever could have asked for or expected. Few business owners in this industry would have ever shown us such dedication. After all the agonizing on our part, Greg's team came in like a hurricane of coordinated bees and in 2 days the job was 99% complete. And they did a FLAWLESS job - really unbelievable work. We'd never experienced anything like it before. The whole process was like a well-oiled machine. Thank you, Greg, for forever changing our home in ways we could never have dreamed. We will remain forever grateful for what you and your team (especially Milton, the quiet genius) have done for us!

    Old Pool

    I am now about 1.5 years out from my pool and patio remodeling by Ross Services and I am as happy as I was the day it was finished. We decided to do this job during the pandemic. I called about 10 companies and got estimates from about 4. Many that I called never returned phone calls or never came to the appointment to provide an estimate. Ross Services was extremely responsive. Their phones are answered (a rarity these days), messages were returned promptly and our contact with the company arrived on time to discuss the job and give us our estimate. Prices for all the estimates were comparable (remember, you will be living with the results for 10-15 years, now is not the time to look to save a buck). Ross Services had great reviews, but the clincher was when I was talking to a friend who recently had his pool redone down in South Miami. Since no one I contacted in Miami would even consider coming to Broward, I didn't even think about asking who did the job, I was really just asking about the remodeling process in general. He told me how much he loved his remodel and how great the company was. As an aside, I asked who did the job, and he said Ross Services. That clinched it for me. My contact at Ross Services was Joel. I like to call him "No Problem" Joel, because regardless of my request, the answer was always "No Problem". Me: Joel I want this particular travertine. Joel: No Problem. Me: I saw a pool tile I want online, not from your supplier, can you get it? Joel: No Problem. Me: I want to add about 50 feet to the patio. Joel: No Problem. You get the picture. You can see from the photos, Ross Services transformed an old, out dated, uninviting pool and patio into a beautiful backyard oasis. The job was started when they said and finished when they said. A pool and patio remodeling is a big job, and you need to do your homework, but do not hesitate on having Ross Services do the job. The only reason I gave them a 5 Star review, is because there is no 10 Star.

    The before and during...
    Trudi S.

    We had our entire pool redone. Re-paved (with country classic travertine), and resurfaced (glass tile, azure blue pool finish) Greg and his team were such a pleasure. The longest process was waiting for the permit as SOON as the permit was approved, they were out here the NEXT day! Wednesday, August 25th they began, Monday, August 30th they were FINISHED. Blew us away. So thankful. Incredibly professional, personable, great at communication - fairly priced. Would recommend HIGHLY.

    Unable to screw on eyeball directional

    Their followup after the job is horrible. The Pool eyeball return will no longer stay on as they covered the threads with the diamondbrite. Someone came out and fixed nothing ( see picture) Despite paying for pool service to keep the chemicals balanced after the job, we were left with copper stains on the surface in different areas. We were told by Martha that someone would be out..then he was out of the country. We never saw a soul. ( see picture). Such a shame to pay all that money to have your pool resurfaced and be left with obvious errors. Then when you call, you are ignored and told " someone will be out" .

    Javi ..

    Please let the owners know that Miguel is worthless. I will post reviews everywhere after he wasted my time when I left work early, all because I said when he was late that I would have appreciated a call earlier to let me know

    Repairing the leaking returns
    Julie R.

    I wish I could give no stars!!!!! My husband and I hired this company in May 2022. We had nothing but problems every step of the way. My husband wrote a review on google outlining ALL the issues we had but somehow there are no reviews to be found ‍. The reason why I'm writing again is because it has only been nine months and the new return lines that they installed are now leaking!!!!! I had to hire a separate company to come in and cut into the walls to repair and now I have patch work all around my returns. And the gentleman who did the repair confirmed it was leaking because the installers didn't glue the return lines to the pipes like they are supposed to (not surprised considering all the other issues). As soon as the repair guy chipped away the return lines the fittings fell right out. So now I'm out even more $$ and have patch work on my brand new plaster. Oh and to piggy back off that- our repair guy purchased the plaster "azure" to do the repair but it doesn't match the current plaster of the pool wall that was done by Ross. Azure was the plaster listed on all of our contracts. ‍

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    9 months ago

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    7 months ago

    Great Company! Service is wonderful .always on time to complete their job with a smile

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    10 months ago

    Really great work ! So incredibly pleased with our pool patio renovation !! Highly recommend

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    3 years ago

    problems with the pool and wont repair. continous problems and I wouldnt recommend. good luck!

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    Page 1 of 2

    Ask the Community - Ross Services

    Review Highlights - Ross Services

    Greg was there to answer all our concerns and questions and was an absolute gentleman, always prompt and polite.

    Mentioned in 9 reviews

    Read more highlights

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    Ross Services - poolservice - Updated May 2026

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