Mike from Fireplace Doctor came and fixed our gas fireplace today and was just awesome! Did an…read moreexcellent job, was personable and friendly. Would 100% recommend if you need work on your fireplace!

Had old fireplace turned to fire glass (instead of old school fake logs)! They returned my call the…read moreday i called, gave me complimentary estimate! Arrived in time. The tech was professional, respectful of our home, and very knowledgeable . A month later the gas fireplace was transformed. He made it look so modern and fresh ! I am super excited with the results and their professionalism! No mess or anything ! Highly recommend .

Moises is SIMPLY the BEST!!! He is a TOTAL professional in every sense of the word…read more He is punctual, reliable and knowledgeable -- and of course his prices are competitive and realistic for his specialty. He installed two fireplace kits in our home today and they both are state-of-the-art remote starting units that create a beautiful and realistic fireplace effect as if we were burning real wood logs. My wife was blown away by the natural effect and we both couldn't be happier and more satisfied with the installation. I cannot more highly recommend Lucero Fireplace for your fireplace installation -- just save yourself the time and call Moises first ... you'll be glad you did!!

Moises fixed our built in fireplace, which was not working, and ordered a replacement remote for a…read morevery reasonable price. Transparent and honest process with punctual communication and prompt repair. Always on time too. Do not hesitate to contact him! Highly recommend!

We are delighted with our new fireplace surround that was designed, fabricated, and installed by…read morePacific Custom Precast. From our first meeting with Sam through the final sealing of the fireplace by Jose and Jose, we were impressed with the level of professionalism, communication, and craftsmanship each and every step of the way. The team treated our home as though it was their own and their attention to every detail was very much appreciated. Highly recommend this team and would use them again without hesitation.

This was my first time working with Pacific Custom Precast and I was thrilled with their service…read moreand quality of their fireplaces. Sam went above and beyond, collaborating with us to ensure we had the perfect dimensions and proportions for our fireplaces and helped us feel confident throughout the entire process from design to installation. The precast fireplaces themselves look so luxurious - I look forward to working with them again in future.

We absolutely love our mantle and Wayne and his team were all a pleasure to work with.read more

Our experience with Wayne and Studio Design Works has been nothing short of amazing. I called Wayne…read moreinitially to take a look at the showroom and see what was available. We needed an electric fireplace and mantel installed from scratch in our living room since we did not have one. Wayne was very responsive and knowledgeable since the beginning. It was around holiday time so we decided to wait until the new year to begin the project. I got in touched with Wayne after the new year and we couldn't be happier with the end product. His pricing, expertise, and professionalism was unbeatable. From the time of us signing up for the project, it took about 6 weeks to get the project started and the once it started, about a few days for the fireplace installation from scratch, and then a few more days for them to install the mantel. Wayne is very easy to work with and is very kind and professional. He even recommended someone to fix and patch up our drywall afterwards and the results are phenomenal. We highly recommend Wayne and Studio Design Works. We will definitely contact him in the future for other projects. Thank you Wayne.

Great company ..If your chimney is old and In need of cleaning, I do recommend this company …read more They also do repairs of bricks and masonry work. Very reasonably priced . I was very surprised and pleased.

Scheduling a cleaning was easy. Services done and paid…read moreonline. Took about an hour even after being neglected for a few years. I will definitely be staying on this for my house maintenance

Reached out to this company because I have two fire pits and a built in bbq pit that were all…read morehaving issues (the joy of home ownership). I forget his name, but whoever I spoke with was very honest upfront that my pits were too small of jobs for him to work on but he referred me to someone for both pits and the bbq as well. His recommendation was Dan who came out and took a look at all 3 things. I believe Dan is with another company, if he or anyone from this company know please kindly reply to this post and inform what company that is! Dan was fantastic, gave me costs and showed me the issues then and there. He also looked at my pit in my front courtyard and was able to solve the minor issue at no charge, simple fix. I decided I didn't want my backyard fire pit fixed because the front one is much nicer and now that it is fixed I doubt I will ever use the one in my backyard--another project yay. Will have to demo it one day. Dan then fixed the bbq and it now looks incredible and works great. I have since used it a handful of times with no issues. Great company, great communication, honest and fair pricing. Highly recommend. Two thumbs up (Will try to upload pics of bbq before and after soon)

Disappointed with Product Quality and Durability…read more I had high hopes for HB fire pits when I purchased my fireplace, but unfortunately, my experience has been disappointing. After only 1.5 years, the unit has already stopped working properly, which is unacceptable for such an expensive investment. Despite following all maintenance recommendations, I've had issues with burner failure, electrical and remote. When I reached out the owner, he was very unhelpful, unresponsive and extremely rude every time I was able to get hold of him. A fireplace should last much longer than this, and I would not recommend HB FIRE PITS based on my experience. If you're considering purchasing from them, I strongly suggest looking into other options or ensuring you get an extended warranty. Also my next-door neighbor also purchase the same fireplace like mine at the same time, and she's been having many problems with the hardware and the owner. I am extremely disappointed with the customer service from HB fire pits, especially from the owner. When my fireplace started having issues, I reached out for repairs and maintenance, expecting professional assistance. Instead, I was met with rudeness, dismissiveness, and a complete lack of concern for customer satisfaction. Rather than standing behind their product and helping to resolve the problem, the owner was unhelpful and unwilling to take responsibility. Calls and messages were ignored or met with short, unprofessional responses. When I finally did get a response, it was clear they were more interested in avoiding the issue rather than actually fixing it. A company is only as good as its customer service, and unfortunately, HB Fire Pits fails in that regard. I would strongly advise others to look elsewhere for a fireplace company that actually values its customers and stands behind its products.

During the holiday my family room ( fireplace)  was the center of attention. I heard so many…read morecompliments from friends and family  for the beautiful work done by Ember West . I can not thank Ember West enough for being meticulous .The whole crew was easy to work with and very professional. I had a vision for the fireplace/ mantel in my  family room and Ember West made it happen! I am so glad I found Ember West. Francois was able to use my Inspiration and came up with a beautiful design. He chose the perfect stone and mantel for my family room. There were a lot of processes and services involved during construction and each one of the contractors was professional and very good at what they were doing. Francois made the entire  process very smooth and pleasant. He explained everything before moving forward and never tried to over sell you. He went above and beyond his duty and even offered free service to help me choose a faucet for my kitchen which was not related to his contracted job. I would like to thank  each one of the crew, the stone guys( extremely professional and hard working group), the cabinet guys, the painter, and the crew who removed the old fireplace and  replaced it with new. If you have a fireplace project in mind and want it to be done professionally, I highly recommend Ember West. Keep in mind a meticulous job requires time and detail and Ember West did it

From start to end my experience with Embers West and Francios was 10+. I did my research and went…read moreto other "fireplace" stores, but when I stopped into Embers West I was blown away by Francios' knowledge and the fun and generous way he shared it. I ordered a LOVELY 3 sided unit. It was delivered here and when we had questions about how to frame it, Francois and his guys answered them (and even came over to have a look). Our project spanned the entire Covid pandemic so it was a long time before the happy day we called to finalize the unit. Francois and Jason came out and finished the installation and the thing is drop dead gorgeous. The service and is just what you want. Even though our project was delayed delayed delays (NOT by Embers West by everything else) Embers West had all our parts and the driftwood addition stored away and it all came together beautifully!

California Mantel & Fireplace completed the install of our Outdoor Gas Fireplace today. Jennifer…read morescheduled a timely appointment and was very helpful on the phone. Efrain and Peter called prior to arriving to let me know they were early and on their way. When the team arrived, they were very respectful, neat and did a great job completing the install. I would highly recommend using California Mantel & Fireplace as their Customer Service, Products and Install Crew were excellent. Thank you to everyone at California Mantel and Fireplace who helped make this happen. We are very pleased with the products and work! Rich M.

OMG! Do NOT go here! We wee looking for a new fireplace , something we have never done before. We…read morewent to several places to learn and hopefully make a purchase. They were good about giving us information and quotes. Here's where it went bad. We found it for several thousands less and bought it. When Enzo found out we had bought from someone else he went mean. Saying over and over that we wasted his time. Telling us that the "showroom is not charity". We and our contractor will not be referring anyone to this place.