I was rear ended and it took approximately one month to get my vehicle on the schedule for repairs. I wasn't surprised as that seemed to be an issue everywhere I looked. I chose OBS because they did give me the best quote. I was told my vehicle would be finished in a week. I dropped it off on Monday and was told I could pick it up on a Friday. Friday came, it wasn't ready...no problem. I was then told it should be ready Monday. Monday came, it wasn't ready...no problem. I was told it would be ready Wednesday. I went in Wednesday afternoon and was told it should be ready that evening. I paid my remaining balance (my mistake!) so that they could leave it out for me to pick up after hours Wednesday night. (We had to pay half down to order parts!) I got a call Wednesday evening it wouldn't be ready...now there's a problem as I only had a rental until Thursday. They then told me it would be ready Friday. Friday came and they tried saying it wasn't going to be ready again, that there was an alignment issue. As in the bumper wasn't lining up nicely or looking "quite right." I had originally been told they were simply missing a bracket that had to be special ordered. I insisted they leave my vehicle for me to pick up and I'd decide if it looked ok or not. It seemed to look and drive fine, but 5 days after picking it up my tailgate will not open manually or automatically!!
I'm a mom of 5 who drives a mini van...my trunk space is extremely important and I need to access it everyday!!
They not only didn't fully fix my vehicle...it looks fixed, but the tailgate not functioning is a huge problem...they have terrible communication between employees.
Also, let me just say... I understand their receptionist is just a messenger, but she does a poor job of relaying messages! read more