Horrendous service since new owners took over. I have had two horrible experiences utilizing the wash, dry and fold service. Mind you, there was a two year gap between incidents of terrible service. I purposely waited a long period of time between usages, hoping that the new owners will get their act together within a two year period of time. Unfortunately they did not.
The first incident took place within weeks of the new owners taking over. I came in with two large bags of laundry for Wash, Dry and Fold service. I had recently purchased a brand new shower curtain from target, which was bright, white and color, and I wanted to launder it before I used it in my bathroom, as I would do with any item that I purchase, I always launder it before use. Upon receiving my laundry back from the Wash, Dry and Fold service, and unpacking my laundered items. I realized that my white shower curtain had bright yellow marks, running horizontally, all over my white shower curtain. These marks were not present upon my purchasing the shower curtain, nor were they present when I placed it in my laundry bag. I returned to oasis laundromat and showed the owners who continually stated to me that it was impossible for them to have done this to my shower curtain. I asked them to please explain to me how it was impossible? This is when both owners stop being able to understand the English language and reverted to the native tongue and feigned not understanding what I was saying now. I called over one of their underlings which they employ in the laundromat. I attempted with the help of their employee to get them to honor their guarantee that they will not damage lose or destroy customers, laundry items, or else they will pay for the damage for lost items. The male owner became irate and was now yelling at me to leave the store. Which I promptly complied with, and did not return for two years time. It was my hope that in the two-year interval, they had grown to run a much better service and has become hopefully more professional towards the customers. Well, I was in for a big surprise, and not a pleasant one. I dropped off I believe seven large laundry bags that came to a Wash, Dry and Fold/ Pick-Up & Delivery's $200. I will say this much for them, they were honest about the weight of the bags, because I weighed every bag in my apartment on my own scale, and they recorded the weights of the bags accurately in the laundromat so I give them credit for that. About half of the laundry was laundered correctly. At least half of all of my white laundry. It was obvious that the sped the cycles through by pushing the button to rush the washing job. Half of my white laundry was done well and the other remaining half was so dingy. It was painfully obvious what they had done. They didn't even bother to match up the socks correctly they just haphazardly paired any sock with another sock without giving any care to color, brand or insignia. One sock was missing. I was willing to let that go, but I could not let a half assed washing job sit as is now for the worst part a pretty newly purchased Brooklinen white sheet set complete with four white pillowcases was placed in my laundry. I only received three pillowcases back, one flat sheet, one fitted sheet. Upon my eventual return to the laundromat to discuss these matters with the owner, I was met with the same unprofessional attitude. Once again, he pointed to a lost and found tiny stack of items for me to look through it took me five seconds to look through this stack and my pillowcase was not in there. He shrugged his shoulders, mumbled something incoherent, and walked away from me. I again made my exit, never to return again to this laundromat. It's sad because I began utilizing this laundromat beginning in 2012 and I use them exclusively almost throughout the years. The prior owner was a very nice man not the best businessman or manager of a laundry service, but he tried his hardest to satisfy his customers and for that I had to give him credit. In the areas and at the times that he fell short of my expectations, I always remembered how pleasant a man he was, and how hard he actually tried to always to satisfy me as a customer. It was for these reasons I always returned, even if the service fell short. But the new ownership is horrible and unprofessional don't say I didn't warn you. read more
