Fantastic service! Delanie who helped us was awesome at making the drinks, very friendly, and welcoming. And she was by herself the poor young lady! But we had a big group and she worked through all the orders very quickly. I hadn't been before but tried out one of the drinks with the vanilla whey protein. Delicious! Like a milk shake I would highly recommend that one. So overall, great service, very clean and comfortable location and good drinks. We all enjoyed it and will be sure to come back when we're in town. read more

Really disappointing customer service experience on a Friday at 2pm. I came in using ClassPass, which I've done dozens of times at similar spots. Normally the staff just checks the confirmed ClassPass reservation and confirms it in their system. The cashier seemed unsure how to do this and told me I had to wait until the order showed up on her screen. While I waited, she continued taking and completing other customers' orders. After about ten minutes, I asked again and she said, "Okay, I can take your order now." When I received my item, it was made incorrectly. The strawberry topping was missing, and when I took a sip, it didn't taste right. I let her know it seemed like the açai was missing. She argued with me and said I had read the menu wrong and that it wasn't supposed to include açai. I showed her the printed menu, which clearly listed açai. She then said, "Oh well, you told me the wrong order." I pulled up my ClassPass confirmation, which she had already read and confirmed earlier. It showed the correct order, meaning the mistake was on her end. Throughout the interaction, she seemed visibly annoyed and dismissive rather than trying to fix the issue. Overall, the experience felt frustrating and unnecessarily confrontational, especially for a simple order that should have been straightforward. I've ordered this item many times before, so this was especially disappointing. read more

Starting with a positive, the açaí itself was quite delicious. But I think for an $18 "signature" bowl it should come with more than five blueberries and half a strawberry. Overall the toppings and extras were lacking... Give some more and I'd probably give it 4 stars. read more

We loved visiting Oakberry! It was the first time I had been there and my Mango Latte was out of this world! We also loved how clean and organized everything was. The service that we got from DELANIE was outstanding! She was so kind and knowledgeable about all the products. Give that woman a raise! read more

OAKBERRY AÇAI @ CARLSBAD Parking is available right in front of this Oakberry. It's located in a plaza, so you can easily park your car and walk to other spots nearby. I love how big the parking lot is, there are plenty of open spaces, and it's completely free. I've always really enjoyed Oakberry, especially their açaí bowls. Today, I ordered online and got the 12-ounce build-your-own, which lets you add as many toppings as you want. Some toppings do cost extra, but I kept it pretty simple. My order was ready right away, and when I walked in, I was greeted immediately. I love the store, it's all purple, super clean, and they have seating on the side along with merch. The staff were really nice, and the girl who helped me was so kind. The açaí bowl itself was delicious with fresh fruit like bananas and strawberries. My only complaint is that I asked for extra strawberries, and they only gave me two, so they're definitely a little skimpy with fruit. But overall, the bowl was great, the staff were friendly, the ambiance was clean, and I'd highly recommend stopping by this Oakberry. read more

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to start off, I love the açaí its my favorite! but Im not one to leave reviews, the customer service here is always disappointing. I come here often and have never had a good customer experience. As someone who works in a acai place with a much faster and busier pace they need to do better. A simple "Hello" and "thank you" with a smile goes a long way. read more

The staff was polite, quiet shop. Good acai, sweetened with guarana which not many acai shops do! Has great options like bowls(which are still in cups fyi) & plenty of drinks, I got the acai matcha -full of flavor and they weren't shy on the acai! read more

Oakberry Acai - acai matcha - Acai Bowls Near Me - Carlsbad, California

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I was fortunate to attend the grand opening to try Oakberry's healthy fast good. It was a pleasure to meet the down-to-earth owner and super friendly staff....very welcoming and laidback atmosphere. You all made my day with the radiant smiles!! I experienced stellar customer service and enjoyed my yummy acai immensely...sooo fresh and flavorful. Thank you very much! I highly recommend it and will be back for more :-) read more

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Came back just had to knock down two stars. Again, the açaí is actually good, however, for the price, they barely give any fruit, but that's not the worst of it, the worst part is that the granola was stale, I naively kept eating it until finally I realized it tasted chemically, like paint, which is a sign it went bad and is stale. Now I'm hoping I don't get sick. read more

I was intrigued by this place and looking forward to trying it out! It is a small journey to get there for me so I ordered in advance and decided to stop by the grocrey store there before I went in. My order was ready when I got there and the employee greeted me right away. I thought maybe it should have been in fridge or freezer before I got there but NOPE! It was a little melted but not terrible. Next time, I will be sure to order closer to the actual time I will be there. I was surprised by the different options I have never heard of before in an acai bowl. For example, Chia Pudding and Matcha. Anyways, my bowl had a lot of Peanut Butter it seems (the cheapest thing of course lol) and I don't think I ordered extra. The presentation is more of a cup rather than a bowl which is also different. If you download the app I think you can get points for a small free item. My Acai Bowl was good and I enjoyed it, but I will most likely stick to closer places to where I live :) read more

Oakberry Acai - Acai Bowls Near Me - Carlsbad, California

I've been waiting for this location to open for months and was so excited to finally try it! I ordered online for pickup and the staff was great. Loved that my order came in a reusable cooler bag! The bowl was the perfect size and tasted amazing. Highly recommend! read more

Oakberry Acai - Bowl - Classic Size (12 oz) - Acai Bowls Near Me - Carlsbad, California

Very refreshing açaí bowl! They call it a bowl but it's a cup. Every time I've been here parking was easy to find and customer service is quick! My go to toppings: Organic Granola, Coconut, Chia Pudding, Matcha Chia Pudding, Mango Puree, Mango, Goji Berries, Cacao Nibs, & Crispy Quinoa read more

Oakberry Acai - Acai Bowls Near Me - Carlsbad, California

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This place has some middle of the road Açaí bowls. Sure I love the healthy options but in comparison to other Açaí bowl places in the area this is just okay. Not bad tasting just limited in toppings and bases (just Açai on tap). And as others have noted you get a smaller amount of fresh fruits on top of your bowl compared to others. Other nearby places have more toppings including home grind nut butters. Just my personal preference and observation. read more

I came at 6pm on a Tuesday and they had the door locked. There was a worker inside. They close at 930pm! Anyway I still love their bowls so 4 stars. read more

Pretty tasty. Kinda pricy for the small amount that you're actually getting if minus the other things they add in. Staff is new since they just opened not too long ago. Parking can be kinda crazy if you park in the front front so park a tie back. read more

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It genuinely tasted so bad I couldn't have more than 3 bites are threw it away. The girl at the front was so rude. I walked in and told the lady at the front I'll need a second to look over the menu. I've never been here before and she goes. We have a kiosk and pointed to the kiosk. Anyways, the granola genuinely taste like paint and I got half a strawberry. read more

$16 acai bowl, the acai is delicious and not too sweet but they provide very sparse toppings. Unfortunately, the customer service is absolutely terrible. When you buy three items and the total is $49, the value is not worth it. read more

I was really craving an açai bowl and decided to stop at the new location near my house. I walk in and there is no one at the front counter and Wendy employee comes from the back. She doesn't greet me at all. I asked for a menu to look at and she said she didn't have any. I then went to make an order first select selecting a 16 ounce original bowl for customizing. I asked for strawberries, bananas, and blueberries, but she then mentions - in a very low voice. " we are out of strawberries". Meanwhile, she was using a sharpie pen to put a label on her printer. I felt like she was not even listening to me or anticipating my order. I have never been before, and this was a very poor first impression! I thought this would be a welcome addition to our neighborhood, but not with employees and staff like this location! I would rather drive to Carlsbad Village and get an açaí bowl there even though it is a 15 minute drive one way. I asked for the manager's name and she said Sophie, but that she does not work in the store. I asked how I could get in touch with Sophie and this employee said "I don't know"! I am so sorry for this terrible Saturday afternoon experience! read more

Amazing experience at this location! Worker was very attentive and we had a good conversation. I believe she mentioned her name was Marie or Maria but she was so nice and my acai bowl was delicious! The store was clean and organized and quiet. I will be back! read more

Oakberry Acai - Marie or Maria - Acai Bowls Near Me - Carlsbad, California

Unfriendly staff. The bowls come with nearly no granola and about three pieces of fruit. The corporation needs to train these people better if this place is going to succeed. Update: The hubris of the regional manager making a dig as if this was my first review ever, tells you all you need to know. I'm not sure how yelp logged me into a new account, but if it were my fist review, you'd think this manager might pause to think that someone would take the time to warn others of their lousy experience maybe they should take heed read more

We went on Saturday around noon, very busy and only one poor girl in the front taking orders and making stuff. Okay, so we waited way too long, no biggie. My husband ordered the Grind smoothie. It was literally the same consistency as almond milk, and literally was pretty much just almond milk. Not sure if she forgot the coffee, but there was no taste of anything other than almond milk $10 straight into the trash outside. My açaí bowl was okay. read more

Before writing a review I made sure to visit this place on 3 occasions. 2 being through ClassPass, bad customer service, confusion w/how ClassPass works and both ClassPass original bowls came with 5 small banana slices. 3rd time was today and decided to pay out of pocket for a bowl to see if maybe I'd get better customer service (at least a greeting) and a better built bowl. I ordered an original bowl ($15.95) total. A guy ordered after me, bringing in his aggressive pup that was barking at customers and jumped on the counter (which is fine I guess, just thought it was a bit much for a Saturday afternoon. Another girl ordered after him (just a smoothie). I arrived at 3:10 and left at 3:45. The girl got her smoothie first, which is fine was quicker to make. The guy took my order and when this girl finally called an order out I told her that that wasn't my order and I think the guy earlier took my order but you were chatting with him so I assumed you gave him his correct order. So since she handed me the wrong order, I had to wait for her to make my correct order (No apology, just a sour look on her face like it was somehow my fault). I've worked in customer service and regardless of your personal life, you leave it at home. I have so much grace but in this case it came across as petty and immature. I will not be coming back to oakberry, nor will it be a suggestion. If you're looking for a good Acai bowl with hefty toppings and good customer service head to Alohana Acai Bowls. I'll drive the extra 15 min any day. read more

I would recommend this place for one of many reasons. They have an amazing service. There is a girl named Maria. She's always smiling super nice positive vibe super quick at making the smoothies and the açai bowls. read more

Very expensive for what you get. it's a small cup not a bowl. I got the chocolate hazelnut one. it had about a tsp of granola and 3 little pieces of banana on top. The employee was kinda rude because I didn't leave a tip. I only leave tips for sit down restaurants, not having to walk up to a counter and order. Do not recommend! read more

Pretty disappointed with this location. I tried the signature matcha acai bowl. Nothing in it tasted like matcha at all, the acai tasted akin to gas station slush -- you would probably be better off buying frozen acai packs from trader joes. The chia seeds in the bowl were each coated with ice which leads me to believe they were just taken out of the freezer and to make it worst the bowl (really a plastic cup) was drenched at the top with low tier condensed milk or something. read more

Great food, unfortunately they closed an hour before their business states? Misleading other than that no complaints of service