I used to love staying at the Doubletree Hotels as they were very nice and warm cookies were…read moreprovided to all guests. But this hotel seems to have a little of its glamour and luster over the years. The cookies were still good but there were definite signs of wear and tear everywhere you walked. For the price it was quite reasonable and there were a lot of places to eat within walking distance.

i would say five stars, but there were some issues…read more a/c consistently loses power in around 5 a.m and stays out for hours. front desk claims someone must enter the room, and it's not a circuit breaker. it happens every morning. she seemed to be kind of nasty about it, too, because i told her every time it fixed, no one actually entered. she seemed to say that she didn't pass the information on, because i said we weren't ready for someone to enter the room when one of us is still sleeping in an unpresentable state of dress. it had us wondering if they are turning it off. if not, the consistency of the issue had us wondering if it is a fire safety issue. this review is from the eighth floor. there was a very nice and helpful front desk associate. i'm terrible with looking at name-tags, since many people flip them around nowadays. that wasn't happening here. i think she had long hair. friendly yet professional smile and demeanor. thanks, everyone. it was generally good. the surrounding area seemed easygoing, too.

When you go to a Hampton Inn, you are assured a familiar standard in your experience. This one is…read moreno different compared to others. I've stayed at many Hampton Inns through the years to confidently say that. I'm not from this area but just from driving around it looks like a fine area. Lots of stuff around (restaurants, eateries, fast food, the mall, etc). I guess only con is it looks like there is constant traffic as it seems to be a hub for lots of amenities for the area. With that said the property looks kept up well. The lobby is pleasant and warm. Front desk person at 11PM was still energetic and professional. I didn't check all the amenities as this was a 1 night quick rest stop, but I did see an outdoor pool that closes at 9PM (not sure if heated) and no separate hot tub. The halls to the rooms are bright and dont look eerie at all. The rooms are fairly up to date being very utilitarian and functional. Tiny--by today's standards TV. Conveniently placed outlets with USB ports. There are 2 desks to work on. There are the ever so important microwave and minifridge with coffee maker. Beds and linens were up to par--both being good and comfortable. The HVAC system was adequate with a noticeable hum but no rattles. AC blows nice and cold--period. The bathroom is small, functional, and seems more recently updated than the room itself. Toilet seat is still the cheap low height. Con so far is the following: The bathroom door is a barn door. It serves to close the built in closet when bathroom door is open, and close the bathroom door itself when it use. It has a nice mirror to check yourself out. HOWEVER, there is NO LOCK ON THE BATHROOM BARN DOOR. So when you go to use the bathroom, you slide the barndoor shut but there is nothing preventing shared guests to simply go in there when in use. Bring back the standard door, as in this case function trumps fashion. As with all Hampton Inns--breakfast is included. It's the usual faire and quality if you have been to a Hampton Inn property before. Not much has changed in that for a decade or more. It's doable. Lots of carbs/breads/starches, yogurt, egg, potatoes, coffee, cereal, make your own waffle, etc. Overall another pleasant stay, but not perfect.

Horrible service, I stayed here for one night for some night work I was scheduled for, I spoke to…read morethe front desk and ask if I could pay for late check out , he told me no and assured me that I could stay till 1pm . I thought that was perfect I need some extra hours in the room due to my crazy schedule. I was woken up 3 times at 11:00 then at 11:45 then again at 12:00 they knocked 3 times if you don't answer then they come in . House keeping had no respect to waiting for my to check out . They kept checking to see if I was there still . I got so frustrated after barely getting sleep I left . I told the front desk and all they said was we are sorry . I won't ever come back here again

My wife and our two small dogs stayed at this Residence Inn when I was in town on business. I…read morewanted to preface this that I've stayed at many Townplace Suites/Springhill Suites/Residence Inn's and am used to the extended-stay properties, and I mention that because I don't expect the type of service and amenities as a fancier property. The services at this Residence Inn got the job done. - The units are in outdoor townhouse style units as opposed to in one big building. - The room was clean, nothing broken. I used the stove and kitchen supplies to cook to keep my food costs lower. - I didn't opt in for housekeeping but I could always get supplies (e.g. toilet paper) with a call to the front desk. - I brought my small dogs and they have a grass area dogwalk-type path in the back of the units which was convienient. I like the dog-friendliness of these extended stay hotels. - Their complementary breakfast with some hot items, yogurt, granola, cereal, toast/pastries wasn't out of this world but got the job done. This place is right in the heart of Downtown Arcadia and there are plenty of food and drink options within walking distance (like Lan Noodles). The location in Arcadia is easy to get around in the San Gabriel Valley as wel as access the major freeways. The main thing I wanted to mention is on my stay, we forgot an item in our room, a handheld theragun massage tool. I realized it after we already got back to the Bay Area and called the hotel, the GM Izzy said she's check, and 30 minutes later I got a call back that they found it. Izzy put me in touch with her Assistant Manager Mary Jean and said if we paid for a UPS Shipping Label and sent it to them, they would pack up our item so it could get to us. That kind of customer service is a little bit above and beyond so I appreciate they were so helpful because it's easy for things to get lost or thrown away by accident in a cleanup. I think we'll consider staying there again, it also depends on timing and cost.

After staying here on and off for 2 years I noticed the quality of housekeeping has just gone…read moredownhill. The housekeepers are supposed to follow their S.O.P's but it seems like they have just been lacking over the couple of years. When you're finding kegel balls in the closet, screws on the floor stains on the wall, under the microwave completely dirty and whatever the last person who had the room cooked. If have to pull out my disinfecting wipes and wipe down the handles from the dresser drawers,the fridge handles, and the Doorknobs that's when I start getting a little pissed because it used to not ever feel like this the rooms always so clean before now in 2026 it feels like nothing's getting wiped down and I always have to bring disinfectant wipes/spray the wipe should be turning up white and NOT brown all the time. Before November 2025 I would do a basic quick wipe down on all the mostly touched surfaces the wipe was a little bit dirty but not much BUT now in 2026 Jefferson like it right it just always Brown and dirty now it's getting so annoying and frustrating. It's not even worth the money staying in these hotels anymore. The area I feel like it's getting worse with homeless also it's not like the one in Ontario residence inn where it's completely walled off and you don't have to worry about a homeless sliding your glass door open at night. It seems like people come here and check to see if the back doors are locked so just be aware to always lock the glass door before you leave. Also for the maintenance of the rooms it seems like nobody comes in fixes anything one room was missing shelves and it just had patched holes, in it the room that I'm in now has no working desk lamp and it's missing a lamp and it's missing a tissue box holder. TVs are so outdated when you try to log into your apps it gives you a sort of warning it says the device is not compatible with this app so you're not getting the full features because of how old the TV is just trying to make old TVs last, it's really dim there's no settings to try to fix the brightness. This is the second room I stayed in and the under shelf lights don't turn on. There's no water bottle refill station, and no gym either. This is supposed to be your home away from home. ‍ This is for the housekeeper that told me in room 1414 that "It doesn't come off. It's stuck on." This is just watery paper towel imagine what you could do with some soap cleaners and elbow grease. LAZY LAZY LAZY!

I was able to park no problem, entered through the steps and Stacey greeted me and walked us to the…read morestand checked us in. Explained happy hour was going on and how the layout of the hotel was. She was great, the room could have been nicer, tv didn't work. Lorenzo at the bar was great. Everything was great other than the quality of the rooms. Thank you Stacey and Lorenzo

We have gone to Embassy Suites + Hilton hotel locations over the years and this is the first one I…read morewill not return to. The good parts: *Parking was always available. *The free breakfast was really good, particularly the made to order omelets. *The location was ideal for going to the Rose Bowl. The bad: *Parking was $20 a day and you had to enter and exit using your key card, which didn't work every time. *The staff is not friendly whatsoever. *Our room was really gross. The shower floor was brown, the carpet wasn't vacuumed, and the tables were sticky. We had to wear shoes throughout the room including in the shower because it felt very unclean. The lampshades were falling off like there was a brawl in the room and the drains seemed to be clogged when we ran the sink or shower water. *The elevators were incredibly sketchy and weird. Only 6 people can fit in one at a time so we were stuck waiting with our luggage for quite a while. *They made me provide a credit card for a $200 deposit EACH night, which I knew nothing about until checking in. *The snack bar is a straight up scam. $20 for two small bags of chips and a bottled water?? I get that they need to make a profit but double the price is absurd.

I don't know what the other Yelpers are talking about with their negative, bad reviews, but I had a…read moregreat 3 nights and 4 day stay at this marvelous, gorgeous, beautiful, lovely, quiet, clean hotel. The list can go on and on. Checked in with Victor at the front desk and he was somewhat pleasant, I wanted to use my Triple A card and he wouldn't budge at all. I don't know if he is aware of the benefits of Triple A or not, but didn't accept my card. Moving forward with the rest. I was staying here on the 28th of May and checked out on the 31st of May. Needed to get away from my crazy ass neighbors and it was also work related. Victor was helpful in some areas. I told him that I need a room that is quiet, and he suggested 9th floor room #913. Walked into the room and everything was just super comfortable. My window was facing the beautiful mountains. Had way too many restaurants within walking distance. Amenities are: big TV that actually had my name on it, welcoming me into the hotel, mini fridge, I asked for a microwave(upon request), and by the time I came back from dinner, the microwave was already there. King size bed, standard size couch with a small round table and a leg rest. Big closet along with lots of drawers, and iron/ironing board, a laundry facility on the 2nd floor, the Bistro restaurant that kind of had weird hours. I'll get to that in a minute. Had a coffee machine with all the belongings that comes with it, gym(open 24/7),restrooms all around. Inside the lobby, around the pool and jacuzzi area, had a mini market with a lot of late night snacks from Ramen, Chips, Cookies, Frozen Food, Beverages and also a microwave for their guests. It had a Banquet hall and also a couple of meeting rooms. The entire hotel along with the lobbies, were super clean. Had a blow dryer, clean, crisp towels in the bathroom and the cutest shower curtain that I have ever seen inside a hotel's restroom. It looked like a bridal dress from the 50's 60's era. That cute. Presure of the water was not that good. Understandable, they are conserving water. Restaurant was fairly a large size with great people working there with FANTASTIC HOSPITALITY. They also had a small menu to choose from. Had breakfast and dinner.Ate there twice. Great, affordable prices. Also for Starbucks lovers, they have coffee. They don't have room service which was ok with me, you place your order on your app, or on the phone, go downstairs and pick it up. Special thanks to Meg, one of the most cheerful, upbeat, full of love and energy who works in the restaurant. Rosie was nice too. Bed, pillows, sheets were very comfortable.A/C was working perfectly. They also had a desk and a chair. Tried both their unique pools, and the jacuzzi. Both very clean and everything was SUBLIME!!! Free parking, Free Wi-Fi, had extra pillows and blanket inside the closet. Restaurant hours were weekdays 6AM-10AM. Weekends 7AM-11AM. Don't have lunch, only dinner that opens from 5PM-10PM. Full bar & 2 elevators that were working perfectly.. Appreciate all of you. Would like to extend my thanks to Victor, Will, Lily, Meg, Rosie, Evan, and Carl. Last but not least, management and Courtyard by Marriott Hotel. Will I stay here again? ABSOLUTELY YES!!! 10/10!

ok as hotels go, but the policy of maid service only every THREE nights does not work. only 2 paper…read morecups and coffee supplies in the room. and only 2 minimal trash receptacles. re-use paper cups? make coffee with What? do better.

We recently held Dawson Company's 78th Annual Company Dinner at Le Méridien Arcadia, and we could…read morenot have been happier with how everything turned out. From the beautiful event space to the delicious food and incredibly accommodating staff, the entire evening was handled with care and professionalism. Our coordinator, Vivian Tsai, was wonderful to work with from start to finish. She was responsive, organized, warm, and made the planning process feel easy. What impressed us most was how well the team handled last-minute requests during the event. They were able to accommodate a guest who needed a vegetarian meal, quickly prepare a steak dinner for a guest who did not care for fish, and even serve dinner to a couple who arrived very late in the evening. The bartenders, banquet staff, servers, and management team truly went above and beyond to take care of our guests. We received so much positive feedback afterward about the food, service, atmosphere, and overall experience. Our anniversary dinner turned out beautifully, and the Le Méridien team played a huge part in making it such a memorable evening. A very special thank you to Vivian Tsai, Ray Chiu and the entire banquet team for their attention to detail, flexibility, and outstanding hospitality. We would absolutely recommend Le Méridien Arcadia for a company dinner, wedding, celebration, or special event!

Great hotel with exceptional staff. Everyone was genuinely friendly, welcoming, and eager to help…read more The property is beautifully maintained, and the rooms are spacious, comfortable, and feel luxurious. The only reason I'm giving it four instead of five stars is the mandatory valet parking. There is no self-parking option, which can be inconvenient if you prefer to park your own vehicle or come and go frequently. Other than that, I had a great stay and would definitely recommend this hotel.

Rooms were fine..front desk staff was very kind. The…read morejacuzzi wasn't hot, only lukewarm and no bubbles. Bummer, because this is main reason why we booked

After a year, I thought maybe this hotel would have made some improvements. Wrong. Nothing has…read morechanged, if anything, it's gotten worse. Management is led by a terrible manager, Martin, followed by incompetent staff members who seriously have no clue what they're doing. The rooms are completely run-down: blackout curtains with multiple holes, AC that never works, and rooms that smell like mold. This place is essentially a roach motel disguised as a Hilton affiliate. The already-poor ratings are somehow still more positive than this hotel deserves. You've been warned.

The staff was AMAZING! The rooms were nice and our dog loved it…read more We had to move out of our house for a week while they painted it. The hotel could not be more accommodating. Friendly greetings from all the front desk personnel with a particular thank you to James and Tiffany! Waves and hello's for our pup. 10/10

This place used to be decent but has gone downhill…read more Parking is difficult at times. Service is not good. Breakfast used to be ok, but now they don't bring out the food and just place limited amount of items out. If you are ok with eating waffles every day you'll be ok. Avoid this place if you can.

The management comes off nice but will lie to your face just to get you to leave. I was promised a…read morephone call the day of my checkout about my experience (8/5) and barely recieved one today (8/25) just to miss because I'm abroad. I called back hours later, 4 maybe? And she's gone. 1. I was expected a call from higher ups day of 2. She ended up being the one to call weeks later 3. Why couldn't we settle this day of? And also yes, the rooms were disgusting. I don't think not having room service unless its a long stay is working. Upon arrival (she dared suggest there was a charge to check in early) ((which also to waive that fee is leaving a reciew upon arrival which is usually a red flag)) our room was dusty and dirty with stuff and hair all over the floor. Never stepped in there barefoot. Bathroom was the cockroach hub until of course, the last two days we started seeing them in kitchen. We luckily already were so grossed out, we kept out food in our car rental. I have never been this upset by a stay before. Please beware of the good reviews, because they are very pushy for you to scan and leave one upon checking in, before you actually have time to see what you're in for.

CLEANLINESS AND CUSTOMER SERVICE are both terrible. Every hall in the Hotel smells like an old…read moreashtray. There was stripper glitter all in the carpet, and our dog found a ball of already-been-chewed-gum under the edge of the couch. Mom woke up with bug bites all over her arm. Checked out immediately the next morning. I called to inform the staff at the front desk and their only response was "was there anything else I can help you with? I've stayed in better $65 motels

Fantastic renovation job on the iconic Aztec Hotel and bar . I haven't been here for at least 20…read moreyears! Gorgeous back patio garden featuring lots of trees and a few tranquil water fountains . The trickling babbling sound of flowing water is mesmerizing. Me loves it. Totally enchanting and relaxing. Right now I'm in the patio puffin' on a fine cigar and sipping on a Jack n Coke. Sweet.

The hotel has been closed for renovations (for multiple years). The restaurant/bar is open (the…read morestaff seemed very friendly). If you want to tour the hotel, follow Craig Owens of Haunted by History on Instagram (@bizarre_los_angeles) as he gives tours here. I believe he's taking a break currently but if you get a chance, his tours are excellent and very thorough (he has participated in multiple paranormal investigations here, researched the hotel thoroughly for years, and spent several nights in its rooms). A fascinating piece of history (listed on the National Register of Historic Places). The 44-room hotel opened in 1925 (before the creation of Route 66). It was designed by architect Robert Stacy-Judd in the Mayan revival style (but named the Aztec because it was thought this would be more familiar to the public). The hotel was not particularly successful and went through various phases, including rumors of being a speakeasy and a brothel. It was a bit of a notorious spot for a while, with shady characters occupying its rooms. I was told that 11 people have died here which may not be a particularly high number for such an old hotel. Nonetheless, there are claims of hauntings and tales of paranormal activity. Either way, it's a super fascinating and aesthetically marvelous place!