I always enjoy staying at this San Gabriel location. This is my fourth time. My friends and I are…read moreon a foodie road trip of mainly Asian food. My friends have been er been here, so I felt this was the best location especially since one of us is Chinese from Malaysia. It was nice because I was able to park at the Hilton honors spaces when available. At check in, Vincent was soft spoken, and courteous. He made sure my room was feather free as requested due to my asthma. Our room was ready when we arrived. Great since we were hungry, and we could drop off our luggage in the room before heading out. I always check round with my blacklight to see the cleanliness of a room. But the only reason I didn't give a five star this time was before I even checked with my blacklight, the curtains were open, and we saw dust caked on the dresser, lamp stand, and too of headboards. Unacceptable since two of my friends have allergies, and as an asthmatic I am allergic to three different dust mites. I called Vincent at the front desk and he immediately sent someone up. Now the train I have a four star and not a there is because of Linda from housekeeping. She said she understands because she has brothers who are asthmatic. When she saw how dusty the room was she also was appalled by the condition. Linda did a great job. Although we left a small to in the room for whoever will be cleaning next, we left something extra for Linda at the front desk. That being said the bathrooms were clean. Beddings clean but bed a little too hard for my liking. The other gals told me it was fine for them. We were going to try their dim sum restaurant downstairs, but we were pretty dim summed out, so we tried something different nearby.

The workers here are nice and friendly. This hotel make me feel like I was in China Town…read more The hotel is nice but somethings in the room I didn't like. I got room 615 and it feels like there's two attic in the room. One in the bathroom and one in the door way. The door looks nasty like the paint is chipping off. And the bathtub wall is chipped.

The rooms were very clean and it was so spacious and the service was amazing and i would come back…read moreagain for my visit!!! Btw i came at night so vincent helped me and in the morning was krishell they made my night and day it was 1-23-26 /1-24-26 thank you for the last minute booking

Lovely hotel! I'd definitely come back if I needed somewhere to stay near family again. Clean,…read morespacious, and friendly staff. Breakfast was the usual you get anywhere else but always a positive note. Thanks!

Great hotel to stay at very clean front desk. Very professional Francisco, and Jason have been very…read morehelpful. This is a place will definitely come and stay again

Very deserving of their sub 3 stars. Should have seen the writing on the walls…read more I booked this for relatives visiting thinking a Hilton would have somewhat decent living. Disappointed to hear their feedback was no hot water. Even after speaking with guest services, who told them to just "wait." Turns waiting meant 15+ min and water ran lukewarm after the second person so third person had no hot water. Not fun. Checked out the relatives a day and a half early for someplace else. Couldn't get a refund since I prepaid.

The staff was very friendly and helpful. The rooms are very clean and have a large space. Free…read morecontinental breakfast. Close to restaurants, shopping centers, and highways.

Front desk staff are kind and professional.. First room on the first floor was very nice smelled…read moregreat, except the scent of pot in the hallways... I had to change my room because it was a fully accessible so the bathroom shower was too. Front desk was able to get me into another room on the 3rd floor 1 king bed, small living area very nice but smelled funky, humid and moldy. I refreshed it with lysol... But the bed was horrible, itchy and painful, when I told the morning desk person he dismissed my comment by telling me "it a brand new bed" I told him tell your owner to get a refund, it's lumpy has a dip in the middle... I woke up with a pain on my side thigh that's sore too the touch. We'll see if I get a bruise. They offer breakfast last time I was here, it was good... Today's breakfast not good at all...barely cooked bacon, eggs were more like pancakes very chewy too.. I opted to just have coffee and a protein shake... I may not be back again... May be worth paying a bit more for actual quality. Sadly no way to recoup charges, money down the drain ‍

My team comes to So Cal annually for a basketball tournament and this is where we always stay! My…read moreteam and my organization love coming here for the service and hospitality! This past year because our group was so large we were able to get a package deal that included cheaper parking and a simple continental breakfast. The breakfast was really helpful so that players and families could just go downstairs in the morning and eat before the games. The service for the most part was exceptional. Our organization loves to hang out in the lobby which gives everyone the chance to catch up and see how everyone did in their games. A person from the front desk even came around to make sure that we didn't need anything in our rooms while we were in the lobby. This was a first!!! Here's my only complaint. While hanging out at the pool we called several times to get towels at the pool and it took over an hour and when the towels came they were gone quickly and again we called several times to get more and again it took over an hour to get more towels. Beyond the pool towel issues our stay was amazing and we look forward to coming back here next year!

I liked this location since it's surrounded by restaurants, cafes, and a supermarket a walking…read moredistance away. They even have Starbucks, Crystal Palace, and Five 55 bar and restaurant in the lobby so you won't get hungry and bored. I even love their interior and able to chill in the booths and tables with complimentary wifi. Even high school students know to go here to study. Lots of restrooms available on two floors. The rooms were clean, lotion and soap provided. I didn't like the body wash, shampoo and conditioner they had because they don't lather and I felt less clean than drugstore brands, so I preferred bringing your travel sized hair products and body wash. The shower flow was slow and there's no option to control it. I liked how the toilet has a bidet to clean your bottom; felt like I was in Japan for a while. If you need your room to be cleaned regularly, you must request room service yourself on the phone or at the front desk. All the concierge were friendly and attentive on providing services for us. Even the room service ladies were kind to provide clean towels, replace soaps, and an electric kettle to boil water. Make sure the mini fridge is on at the cooler setting by taking it out and setting the temperature at the rear, which was a pain in the butt. If you want to wash your clothes in the laundry room, you have to purchase your laundry detergent (preferred at Walgreens) and get tokens from the front desk. You'll be charged $5 laundry during checkout. I also got a chance to workout in the fitness room which was small, yet clean. Clean towels provided to wipe your sweat, complimentary earphones for your old iPhone/android, a water fountain to fill up your bottle, and sanitizing wipes for equipment. The pool and patio was nice to walk around and chill, but no one dared to swim in a 3 foot pool during spring, so I skipped that. Too bad there was no spa or sauna to relax since it's a 3-star hotel. Before my check out time, I took a chance to check out a local event happening in the ballroom. It was a SoCal Card Con where Pokémon and One Piece fans trade and purchase cards that can go over $1,000 for limited edition. Security was tight, but welcoming. I was able to befriend a few local card vendors as a Bay Area tourist lol. Overall, I would love to stay here when I visit Monterey Park. There's also a bus stop in front of Five 55 where you can go to LA and anywhere else with LA Metro. So convenient to travel and eat around.

Before I get into the details of my room, it's worth saying that customer service was excellent. I…read morearrived earlier than expected, so I knew that the chances of getting a room at the time were slim. I told the front desk receptionist that I could work out of the lobby until a room was ready for me. I was probably on my computer for 15 minutes until she alerted me that she was able to offer a room for me. She first asked if a room with double beds was sufficient, which was totally fine by me, but she ended up doing me a solid by getting a king bed for my stay. Admittedly my room felt dated. It looked like it was straight out of the 70s - from the carpet pattern to wall paper to orange/brown color palette. It even smelled old and musty, so I had to turn on the AC to get some ventilation. My room did have a balcony, and I would've loved to have kept the screen door open to get fresh air, but I didn't want these giant bugs hanging out on my screen door find their way inside. The bathroom had the bare minimum. Lastly, I had the worst sleep. I kept tossing and turning because of the pillows.

This is a pretty basic hotel. It was clean, the gym is tiny but functional. The folks at the front…read morewere nice. It was conveniently located next to where I had to go and is also next to nice big mall.

The hotel felt private with its own parking lot and security guard on-site at all times. It made me…read morefeel very secure to have that peace of mind during my stay. I enjoyed the clean pool, and hot tub to unwind after a long day of exploring. I really appreciated the willingness to help when the refrigerator wasn't working. The front desk quickly sent someone to fix the fridge, and he carried the entire new fridge up to the room to discover that it simply hasn't been turned on. There were a few issues I came across, the shower never got hotter than lukewarm which was a bummer. Soundproofing was another, I could hear everything from water running through the walls, metal clanking from the floor above, constant hums from appliances. I stayed for 2 nights and I felt quite restless despite the bed and pillows being incredibly comfortable. Despite the issues, I still found it a comfortable stay and it was very convenient to explore the SGV area.

My experience in the hotel lobby was disappointing and rubbed me the wrong way. Their staff is not…read morefamily friendly and seemed to be targeting people of Asian descent because they were not allowing some people to sit in their vast lobby if they were waiting for a table for the dimsum restaurant connected to the hotel. Also, the women's restroom in the lobby was disgusting and had no toilet paper in the stalls and overflowing waste baskets. One staff member, who appeared to be in a supervisory or managerial role, was consistently rude, dismissive, and made assumptions about guests without bothering to gather any information first. Before even asking why people were there, she seemed to automatically assume that anyone sitting in the lobby of Asian descent was simply waiting for a restaurant table. It came across as unwelcoming and unnecessarily confrontational. What bothered me most was how our family was treated. We have toddler twins who cannot even speak yet. They were doing what toddlers do--smiling, giggling, and reacting to the world around them. Yet we were made to feel as though their mere presence and laughter were unacceptable. She rudely asked me "Can you control your twins?" She clearly has not had any children or been around any because you simply can't control two rambunctious toddlers who don't follow instructions well yet. There is a difference between addressing genuinely disruptive behavior and showing zero patience or grace toward families with young children. A hotel lobby is a shared space for hotel guests and visitors alike, not a library where parents are expected to keep nonverbal toddlers completely silent. Hospitality starts with making people feel welcome. Instead, we felt judged, stereotyped, and treated like an inconvenience from the moment this staff member interacted with us.

We stayed here for 60 days while our t house was getting repaired. It was great the staff is…read moreamazing. We stayed on the 7th floor and had a great view of the golf course and even Downyown L.A. the housekeeper Silvia was great she paid attention to every detail and even tucked in my daughter's dolls. The dog park area was nice with plenty of poop bags unfortunately not everyone picks up their dogs mess. If you walk up the hill there is a great grass area for your kids and dog to run. Breakfast has lots of options. Unfortunately no bar but they will take you up the hill to the other Hilton in a golf cart if you want dinner or drinks.

I enjoyed my stay here for the weekend. I had a mountain view room on the 3rd floor. One night I…read moreheard a party on the first floor patio, but it was over when quiet hours started. The hotel and rooms are clean, there is a little market and there is a small laundry area you can use. Plenty of parking too. The only downside is that a lot of people stay here, so breakfast buffet was crowded. But I was able to take my food to my room, where there was a table. I appreciated that there was a full size refrigerator, and plates, glasses and utensils. Would definitely stay here again.