It had been a while since I last took anything in for dry cleaning, especially after my previous…read morecleaner suddenly disappeared. I decided to try Jack Brown Cleaners, and I liked that it is conveniently located in the HEB plaza. I brought in three men's long‑sleeve shirts, two white and one print. My husband always prefers extra starch. When I asked about having the collars treated, the response was surprisingly indifferent. The counter person said, "They will do what they do." I learned the items are sent offsite to San Antonio, so I was not sure what to expect. To my surprise, the shirts were ready the next day. They were cleaned and starched. When I asked again about the collar treatment, the counter person mentioned he was the one who sprays the treatment and that I could look at the shirts, but it is what it is. Aside from the strange interaction and the unclear approach to collar care, the speed, price, and location make this a cleaner I would return to.

Do Not Bring Your Dry Cleaning Here! I thought, what can they do to a white cotton women's shirt…read more Answer, plenty. The collar was ironed flat and there was a stain by the collar. I paid the $10 and said this needs to be redone. They took it back, I received a text from the manager thanking me for my business. I replied with what happened. No response from him. Two days later I was texted my shirt was ready. NOTHING was done! The stain still there, the collar still flat. What they did successfully was make me mad enough to share a review and never go back.

Friendly service and always take care of the clothes promptly. They also have drive through.read more

Don't bring your curtains in to dry clean. They ruined mine by shrinking them 3-4". They laundered…read moreand not dry cleaned so after paying $240, all they said was sorry you signed the disclaimer. HORRIBLE CUSTOMER SERVICE!!

Horrible. Unethical. Poor business practices is such a complement…read more I was charged $12.48 to launder and press 2 dress shirts. This apparently included a charge of $5 because I brought the shirts to the cleaners on a hanger with one button buttoned -- since I had washed and hung them after I had worn them. This was my first and last time I will use this business. May they enjoy their blessings of poor customer service!

just fyi they will donate your clothes if you forget you…read morehave clothes there, even if you say you're coming to get them after the reminder call!!!!! lost business for sure!!

Nice cleaners. I gave them only 3 stars because of their hours. Can you believe that they are…read moreclosed on Saturday. 8-6 on M-F is hardly enough for people who work. You can't drop your clothes off on your way to work and you can't get back in time to pick up your stuff in the evening. I don't think they realize that New Braunfels is in a major traffic crisis. Every day Common Street Is gridlock with traffic. Only way to get anything done in New Braunfels is between 9-3 and on Saturday.

Awful. They lost my shirt and could care less. Just kept telling me to come back the next day. I…read moregave up. Over priced and trash business.

We were on a road trip and needed to do a little laundry. It was very clean and well kept…read more Restrooms clean too. Prices were good for the time given. Would recommend

Our washing machine went out and with summer guests coming and going it was great to be able to get…read moreour sheets and towels washed in no time. Special thanks to the ladies who work there. They helped me get started and were very helpful when I didn't have quite the right number of quarters! The machines are faster than home washers so I might start using the River Road Laundry more often! I do wish there was a bit more room to sit and wait. Give them a try!

We have been going to Best Cleaners for yrs and frankly can't understand why they don't have more…read morestars. The Customer service is great. Veronica is the bomb. She is always delightful and has a smile on her face. The service is great. We have had a problem every now and then but everyone does. They always make it right. The customer service and the service you get for your laundry is better than anyone in town. They are a cleaners who will remember your name and always try to help you if you are in a bind with time. More businesses need to hire more Veronica's because she cares about each of her customers. This customer will continue to go for the service and for the smile you get when you enter the door.

Tried out Best Cleaners for the first time this month, had all of my work blouses and button downs…read moreironed/steamed by them-materials ranging from cotton to polyester to silk. They did a marvelous job. I thought the service was better with a quicker turnaround time than I am used to in San Antonio. I know some people had comments about their building but I personally like the charming relic of a building that they have. Found my new cleaners!

As an update to my prior comments. Please be advised that the business principal did (in -fact)…read morecontact me. It seems that some internal miscommunication was the underlying reason for their previous non-reply. At this time I have no negative issues with the company, it's staff, or the quality of their work. Moreover, I now (without hesitation) strongly recommend Comet Cleaners of NB, TX. for your laundry and dry cleaning needs.

Been coming here for 2+ years now. Never had an issue until today and over a misunderstanding…read more Clothes have a barcode on them so it's easy on the people working there and the customer. Pants are always heavy starched for work. picked them up and they were pressed only. Not a big deal. Called comet to explain and asked if I could bring them back so they can be heavy starched. The lady insisted that's how my wife told them to do it. My wife said that wasn't the case but regardless of the misunderstanding I wanted to bring them back so they could be done how the notes are on file. Got a call back minute later by a different lady and she was upset and being confrontational about that's what your wife said to do. It got to a point quickly I asked if it's that big of a deal should I just go somewhere else and she said yes that be best. It's obvious she is having a bad day I get it but hope she reads this and provides better service going forward. Don't think what I was asking was unreasonable and people do have misunderstandings but she wouldn't let it go. First comment I've ever left so that should say something to you if you read it.

BEWARE! DO NOT TAKE YOUR CLOTHES HERE!…read more I have never written a review of any kind in the 10+ years of using Yelp. Thank you Cleaners on the Loop for making me do this... I took a few pairs of pants and dress shirts in for dry cleaning. They returned all but one of my clothing items in ok condition (didn't get out a few easy to clean stains on two shirts). However, I noticed a pair of pants was missing and, at the same time, another pair that wasn't mine. What I think happened is either they lost my pair and accidentally gave me someone else's pants, or they ruined my pair so bad that they were unrecognizable. When I addressed this with the owner (after almost a month of back and forth), he said he would 'have to take out a loan with the bank to pay me what the pants cost, $98). I couldn't tell if he was being sarcastic, but he went on to say he wouldn't pay me the full cost but a depreciated value. What a joke - this is the worst cleaners I've ever been to. BEWARE! DO NOT TAKE YOUR CLOTHES HERE!

I've used this cleaner twice. The first time a lovely older lady with a British accent assisted me…read more At the time I needed several items pressed and cleaned, and the hem of a pant leg repaired. The hem was the main reason I was here. The lady said she could fix the hem in a day. In a couple days I picked up my items and all was well. It was a bit more expensive than my normal cleaners but due to the hem being fixed so quickly I decided I'd return with more business. Fast forward a couple weeks. On Thursday, July 12th I brought in several items to be cleaned and pressed and I also brought in two pair of slacks that needed stitching repaired on the hem (one pant leg each). The young lady at the counter took my payment, gave me my ticket and said "it probably won't be ready until Monday". I said, no problem and I left. Monday afternoon my girlfriend stopped in to pick up my clothing. They said that it wasn't ready and that I dropped off the items too late on Thursday for it to be ready on Monday. No big deal, it happens. I showed up on Wednesday to pick up my items. I asked the same young lady if the hems had been repaired and she said yes. I quickly checked one of the pant legs and it seemed that she was correct. I did not check thoroughly enough. As it turned out when I got home I discovered the hems on both pants were not repaired. They were simply folded in and pressed. I brought the pants back in on Thursday and asked the young lady, the same young lady that had helped me both times previously, why they were not fixed. Her response was, " I thought you checked them yesterday" as if it was my responsibility. She then got on the phone and called who I assume was the store owner. She came back to me and said it would be $13 for each hem repair. I asked her why it wasn't done in the first place and was I charged? She said "I don't know, I wrote it down but I didn't charge you for it." She did apologize but I won't be back. There are 4 cleaners closer to my home that I can try. Plus the parking situation is horrible.

I just want to thank all the staff at Culpepper. I went in need of their services due to a family…read moremembers passing. I took my items and I asked if they could be ready today for the rosary tomorrow and then the funeral on Monday. They stepped up and made it happen for me. I cannot say Thank You enough. This just makes things so much easier for me at this time. When choosing a cleaners please give your support to these folks they are so good to their customers.

I have been coming to Culpepper cleaners for over 25 years. I recently moved back to this side of…read moretown and started coming to the culpeppers off of Callaghan. Since coming here, Ashley has been fantastic!! Her customer service is above and beyond. I wanted a dress altered to a shirt and she helped me measure it so I didn't have to come back when the alterations person was here. She will call me If there is a problem and always helps me make the best decisions for the clothes I bring in. There are times I'm sitting in the car finishing up a text and when I walk in, she has my order ready. Culpepper does outstanding work, and Ashley's customer service makes it worth coming back every time.