It had been a while since I last took anything in for dry cleaning, especially after my previous cleaner suddenly disappeared. I decided to try Jack Brown Cleaners, and I liked that it is conveniently located in the HEB plaza. I brought in three men's long‑sleeve shirts, two white and one print. My husband always prefers extra starch. When I asked about having the collars treated, the response was surprisingly indifferent. The counter person said, "They will do what they do." I learned the items are sent offsite to San Antonio, so I was not sure what to expect. To my surprise, the shirts were ready the next day. They were cleaned and starched. When I asked again about the collar treatment, the counter person mentioned he was the one who sprays the treatment and that I could look at the shirts, but it is what it is. Aside from the strange interaction and the unclear approach to collar care, the speed, price, and location make this a cleaner I would return to. read more

Do Not Bring Your Dry Cleaning Here! I thought, what can they do to a white cotton women's shirt. Answer, plenty. The collar was ironed flat and there was a stain by the collar. I paid the $10 and said this needs to be redone. They took it back, I received a text from the manager thanking me for my business. I replied with what happened. No response from him. Two days later I was texted my shirt was ready. NOTHING was done! The stain still there, the collar still flat. What they did successfully was make me mad enough to share a review and never go back. read more

Buyer beware! They are the worst ever! I have two sports coats, both returned to me in worst condition than I left them. Multiple buttons destroyed and garments snagged in multiple places. I will NEVER RETURN!!! I should have read reviews first. Now I will pay someone else to fix the mess they made. Clothes are too expensive to have your cleaner destroy them. read more

I have used JB Cleaners for several years & have been happy with their service. they have always been curtious & helpful & have done a good job. - Jim read more

Bizarre experience. I dropped off a dress that is dry clean only. Received a call the following day that they wouldn't clean my dress unless I signed a release in case of damage while cleaning. Let me get this straight...you want me to sign a release so you can damage my dress and I still have to pay for it? The guy who called me was not polite, really didn't care that he had inconvenienced me and told me I could pick my dress up the following day. Went to pick it up around 4pm the next day and the dress wasn't there. The lady behind the counter was rude, unapologetic and said it was my fault since I didn't call first. what?? Not sure how this place is still in business read more

Burned three shirts and lost me as a customer. At those prices I prefer no burns on my shirts.

Would give them zero stars. Incredibly rude staff. Unreliable turnaround. Lost or damaged items. Tried 3 times as my experience with JB in Austin years ago was really great. JB Company needs to close the New Braunfels Store, fire everybody for cause, and start over. Worst dry cleaner in the area. Highly recommend Dave's or Comet. Anywhere but Jack Browns. read more

This is the worst cleaners I have ever used . . . DO NOT use this business unless you are a gluten for punishment!! Took in 4 men's dress shirts and asked for them to be laundered and folded. They refused to launder one of the shirts and insisted it had to be dry cleaned (strange because is was cotton just like the other shirts and the tag on the shirt said to wash, not dry clean). When I went to pick up the shirts they were on a hanger and the dry cleaned shirt looked like it had been slept in. When I pointed out I needed the shirts folded, the clerk told me I had been charged a special rate that didn't include folding. I explained I didn't need the "special" rate, that it was important the shirts be folded. All I got in return was a blank stare and a "too bad" attitude. Then I looked at the dry cleaned shirt . . . what a mess! I couldn't believe the wrinkles, the shirt needed to be redone. The clerks response was "maybe next time." Very poor quality service and absolutely no effort to give the customer what they want and are will to pay for. STAY AWAY!! read more

Jack Brown Cleaners - Shoe Repair Near Me - New Braunfels, Texas

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Poor customer service. Hateful arguments from Hispanic woman at the NB location. Order was done perfectly, but the woman acted as though I was interrupting whatever she was doing in the computer. This is the third and last time I have put up with lack of customer service from this business. BTW, last time my wife brought in my order, she was told that they were behind on processing orders and that there is another cleaner down SH 46. Thank you, best advice ever. read more

I decided to try this cleaners out because of convenience. They are extremely expensive. And even more rude.I will never take anything there again. Everyone beware and go elsewhere with your clothes. read more

Just moved here. Thought to try out this dry cleaners. Sure wish I read these reviews before going there. BEWARE! DON'T GO THERE! Very unprofessional. ​ They damaged my suits! They lost buttons never apologized and that Belinda person is bipolar and very mean and wicked. I'M NEVER GOING BACK THERE! ​I would give a negative rating if I could. read more

This place is the worst. They LOST OUR CLOTHES!! And then they argued with us after they lost them. Please do not support this business.

I dropped off my soul flowers to get dry cleaned and picked it up with burnt marks on the front and back of it. It is round he had me pay before he gave it to me and won't give me back my money now. Absolutely horrible business will never go there again would never recommend them to anyone. read more

Tried them once, and will never return. I was missing a shirt, and did not notice for about a week and a half. When I called the store to ask if a mistake was made, and if, by chance, it was still there, the employee I spoke with was not at all polite. She searched my name, and TOLD me I brought in five(?) shirts, described and listed them by brand, and again, TOLD me those were the only shirts I brought in, because they scan all clothes when they are dropped off. She proceeded to TELL me to call the following day if I wished to speak with a manager. A. What ever happened to the customer is always right? B. My shirt is missing, and was part of the laundry I dropped off. read more

Dropped off 4 shirts for dry cleaning $45 and they were placed in the plastic cover folded and wrinkled. Overpriced and not prepared correctly. Won't be back read more

I'm new to the area and decided to give this dry cleaners a chance, but quickly took my business elsewhere. First, the lady behind the counter was extremely rude, and spoke in a manner that was unwelcoming. I should have left right after this, but I decided to give her another chance. I asked for the prices and it appeared she fictitiously made up random numbers on the services provided for the polo shirts and dress slacks. I was appalled by the prices, and needless to say, I took my business elsewhere. Consumer, do your research and find other dry cleaners in this area that have better prices than Jack Brown- and much nicer! read more

WORST DRY CLEANING EVER!! Took my KING size comforter and left the following day with a QUEEN size. If I were the owner of this establishment I would be completely embarrassed!! Also if you have a wine stain in something they aren't capable of taking it out. read more

They ruined a very nice suit of mine and then denied doing it, Rude unprofessional.

Terrible prices for BAD quality. I dropped off 13 pieces. Total over $60. I picked up 12. Realized I was missing a shirt and had to drive back. He found it in a "bin". They had refused to launder it yet he had looked at the labels of every shirt when I dropped it off..there should be a system in place to notify desk person there is an additional item to be picked up!!!$7.40 to dry clean one pair of pants. $3.10 to launder one shirt ( if they don't lose it or forget about it somewhere). $7.80 to dry clean one shirt!!! I don't know how they stay in business!! The shirts had pieces of lint on them. Two of them were not even buttoned up even one button and three of the shirts had the collars ironed with a big wrinkle in them. NEVER again. read more

What a difference a day and return phone call makes. This morning, the manager, Eric told me he was tired of dealing with dumb customers. He was defensive and angry when I brought up a concern. I had a hard time finding who to call to report this, but thankfully found a way to leave a message at the "corporate" office. I relayed this to Eric, who very begrudgingly made it right and complained that I did not tell him thank you. I won't go into all of the details of the experience, but I will say that I received an e-mail response and a phone call from Paul Brown, who listened and was understanding, apologetic and reasonable. I did my research and learned that Jack Brown Cleaners is a family owned/run business and his children are carrying on Jack Brown's legacy. I am going to give them another chance. I hope the attitude of Eric and the female staff who works there changes. If so, I will be a life long customer. by the way, I am not from California, not sure why it says San Francisco. I am referencing the New Braunfels location. read more

Not sure how this cleaner stays in business.they are triple the price of other quality dry cleaners. The lady behind the counter is not friendly and I really do t know what else to say since there is nothing nice to say. I'll drive my dry cleaning into New Braunfels or Schertz before giving them my business read more

I had heard horrible things about this place but thought I'd give it a try only because it was so close and convenient for me. Nope! Ended up walking out... rude employee and incredibly overpriced! Byeee read more

3/28 After my last post I received a call from a rep of Jack Brown. They seemed very sincere and apologetic and even offered me a discount. I never followed through it being the holiday season and still ticked off. Anyways, we decided to try them again tonight since we were in the area. Bad idea, Nothing has changed!! They refused one of my items because it had a little bit of pet hair on the hem and refused another item because we pointed out a small tea stain. I honestly was baffled. It was hardly noticeable but they just wouldn't take it. What is the point of taking your clothes to a business that claims it will clean your clothes if all they really what to do it spray some chemicals and iron it. I've been coming here for quite sometime (since they opened.) I drive over 15 minutes (Seguin) to bring my stuff here. Really liked the staff and they always seemed to do a good job except for my last two visits. 10/6 - they over charged me for two items and mislabeled a shirt as a dress which costs twice as much. They refused to credit back. I left frustrated but whatever. It was a new girl working and I imagine she didn't understand the procedures yet. 11/25 - Our cat has been sick and had a reaction to his meds and vomited on a blanket (that is dry clean only) and needed to be hospitalized. We cleaned and soaked the blanket at home and removed the vomit. All that was left was a slight discoloration and dampness in a section the size of a small bowl. Took it into be dry cleaned (dry clean only remember and we've done this many times before) the same girl as before refused to take it citing that it "might smell". Really? We cleaned the worse part and what good is a dry cleaner if they don't actually ever what to clean anything and only ever want to press it. Her advice to us was to clean the area and then bring it back... Um we did... Basically, I'm back on the hunt for a new dry cleaner. Tl Dr ... Dry cleaner over charged me once and then refused to take a blanket I've had cleaned there twice. Don't take your stuff here unless it is already pristine and only needs to be pressed and hung on a cheap hanger. read more

The Wed Special is reasonable for shirts, but the slacks to get dry-cleaned is way overpriced ($7 per item). I be will taking my business elsewhere. read more

You cannot find a corporate office or contact number to address bad service, so I am left to complain here on a social media site. Ugh! Bottom line, I want to know where the work is preformed because they keep tearing buttons off my shirts. When I returned the first item they took it back and had it fixed the same day. When I brought in the second item the following week, they told me there was no guarantee of same day repairs. I hate it when employees hide behind policies. In this instance there should have been some effort to go above and beyond, but no. After exploring options to resolve this with their corporate office, I found nothing. Only a corporate accounting office. Do not use this company. They do not provide quality service, and do not stand behind their work! read more

I am really very surprised by the negative reviews. My husband and I have been using the Jack Browne Cleaners on Hwy. 46 and the loop in New Braunfels for the past 18 months and have never had a problem. The customer service is great. Eric and Belinda are always super friendly and helpful. Unlike the horrible customer service at the Star Brite on IH 35. Also our clothing has always come back perfect. We also have a bag to drop off without a wait or after hours with their drop box. They also have a charge card on file and put our clothing in a locker than we can access with a pin 24 hours which is fabulous especially if you travel for work. As far as price, their dry cleaning may seem high but in reality is in line with other reputable dry cleaners. They also have monthly coupons on their website and deals with a Tuesday drop off. FYI: I never write good or bad reviews because I'm lazy but I got an email from Jack Browne asking me to make a comment on social media and I like my cleaners so much I felt it was the least I could do. AGAIN, I still don't get the negative reviews! Tona van Heerden read more

If I could give this place negative stars, I would. They lost 6 items of my clothing - 3 sweaters, 2 dresses and a skirt - with no explanation. Nobody in the store could tell me where my clothes went. The store manager was not helpful and the regional manager was rude, nasty and completely unprofessional. From now on I will be taking my business to a locally owned store where they can keep track of their customer's clothing and/or take responsibility when they've lost them. read more