3 2 1 3.5 (58) Reviews All surgery8 medicine4 call4 needs3 +6 Sort by Most relevant Newest Highest Lowest Lauren Erwin 7 reviews I cannot say enough about the kind, quality care that was given to our mother at Oak River. The facility was clean, and they kept our mother clean. Terri the event coordinator helped our mother attend events,The cafeteria prepared wonder ... More Betty Barr Local Guide·23 reviews 2 months ago The staff is amazing. Every person that I have had the pleasure of meeting has been caring, personable, and professional. The food is good, and they cater to your likes, dislikes, and needs. I am glad that I am rehabilitating at Oak River. 1 Kerry Rose Local Guide·14 reviews·7 photos 2 months ago A dear friend of mine went there for rehab. He had fallen at my house when I was out of town working. Since he wasn't answering his phone I asked some nurse friends to go check on him. He had fallen and been on the floor 18 hours. Anyone ... More Jeffrey Tooker 1 review a month ago I would like to give kudos to some people. Amber LVN on nights. Josie LVN on nights who I believe is no longer there. Sam CNA on nights. All of these ladies pulled me through some very tough times after my stroke. I would like to thank both ... More Lauren Erwin 7 reviews I cannot say enough about the kind, quality care that was given to our mother at Oak River. The facility was clean, and they kept our mother clean. Terri the event coordinator helped our mother attend events,The cafeteria prepared wonder balanced meals, specially preped to help her eat. Nursing staff monitored all her meds and kept us Informed on her progres. Their social services were a tremendous help in processing paperwork so that we had the help we needed when we brought mom home. Truly a blessing for my family. read more

My grandma was sent their after 2 surgeries no one would help her to use the bathroom so she risked it and then urine and feces were not taken out in over a day it Stunk really bad they would answer her call button and never checked on her. They were supposed to give her a shower but didn't and left her in dirty clothes...so she had to sign out and get care from home.. read more

A senior member of our church was recently sent here for rehab before transferring to another long term care center. The family watched on as we did as well that this patient and his roommate were purposely ignored. I will say there was one aid Cody and a nurse named April that did an amazing job and when on shift would ensure to respond to call lights. Many of the other aids and nurses could be heard saying just turn the light off they will be fine. Care was subpar. A rabid dog gets better care. Do not bother complaining to management as they say write a letter and then sweep it under the rug. Ombudsman was of no help as the rep I spoke to stated that they have never heard or seen any wrong doing. Do your research. I have sent formal complaints to Magnolia Holdings the parent company. read more

I value online reviews, but I always take negative reviews with a grain of salt. All businesses are going to have an off day or a difficult customer, so when I read the reviews for Oak River Rehab, I thought this place seems decent. But let me tell you, believe the negative reviews, and find somewhere else for your loved one. After complications from a surgery, my 89 year old grandfather found himself in need of a rehab facility. He had previously spent time at another facility that he liked, but they didn't have a bed available, so he ended up at Oak River Rehab. This man, who is always happy and so content, immediately began sharing his unhappiness with me. I should have listened sooner. I ignored what seemed like minor issues...I wish I had not overlooked these seemingly minor things. 1. CNA's wearing T-Shirts rather than scrubs, with no visible ID. 2. Nurse saying, "You'll take your medicine when I tell you to take your medicine." 3. My grandfathers personal belongings sitting in the bag they arrived in 4 days after his arrival, until I requested that they be checked in. 4. The towel that remained on the floor for days in his room. I arrived to visit one day and my grandfather told me, "They locked me in the bathroom for over an hour!" Thinking this couldn't possibly be the case, I asked for more information. My grandfather was taken to the restroom to do his business by a CNA. After finishing he rang the call button, nobody came. For an hour he pulled the call button and yelled for help, and nobody came. He said I pretty much just gave up and I think I passed out. The next thing he remembered was waking up in his bed with 3-4 caregivers around his bed. Thank god he was ok, but this could have been much worse! I had conversations with his nurse that was there for the event, the Charge nurse and the administrator of the building. Nobody could provide me with details about this event. Nobody could tell me what time it occurred, how was allowed to happen etc. After this event, I immediately moved my grandfather to another facility. From the moment I arrived in the new facility, it was like night and day. How could I have been so blind to what an awful place Oak River is? Please don't leave your loved ones here. Francis - Your administrator Greg is aware of the details. If he has additional questions, he has my information. read more

My mother in law was admitted there recentky. The staff lied to the family regarding her condition. The first time they said she was incoherent which turned out not true. The most recent incident was shortly after she had surgery..my sister in law received a phone call stating she was not responding, the nurse insisted the administer morphine , which has been clearly stated by family on her records she is allergic. My husband drove 4 hours immediately to see what was happening, my mother in law fell ill after surgery and the nurses did nothing to help her... leaving her in a horrible condition and not seeking medical care for her. After fighting with the staff they FIINALLY had her taken to the hospital! She is improving slowly now, but the very fact they were about to end her life is sickening!!! I would never recommend this facility to anyone! read more

Absolutely worst interview process. Not a good company to work for as no one knows what's going on. Got a call to set up an interview explained that I lived at least 30 minutes away from the rehab and they still set me for 30 mins after my scheduled time to get off. To be a decent human I called and let them know I wouldn't make it on time as there was an emergency at my first job and the front desk girl, Jackie, proceeded to laugh and tell me okay. I then called back as it was 1:50pm and my interview was at 2pm and again live 30 minutes away so I called and asked to reschedule and Jackie who was who I spoke to again wanted to know who set up my interview, explained that they hadn't given their name and she laughed again so I just said there was no need to rescheduled I'll just cancel. Can't imagine how they treat their clients if they can't even treat people who are supposed to work for them well. Id give zero stars if I could read more

After falling in September and hospitalized, my husband was sent to Oak River. There aren't many choices for this kind of care in the north state. When admitted, apparently our insurance was incorrectly processed which led to problems with billing. I called Medicare to get it straightened out. The frontline staff does what they can within the facility's guidelines. They treated my husband with respect and gave him good care for the most part. It is the Administrator and his staff which leaves a lot to be desired. Their lack of empathy is disturbing. In December, I was notified by Billing that our coverage was about to expire. I was told if I could come up with several thousand dollars, they would call it "Paid in Full" through the end of his covered period. Without seeing a bill or really knowing how much I owed, I paid it, not feeling I had much of a choice. He was scheduled to be released at the end of December, but a few days before, his health took a turn downward. That date was pushed off. In the course of 4 days, he was sent from Oak River, to Mercy Hospital, back to Oak River and back to Mercy, where he is now. It gets better. I called Oak River to update them on his condition. I was on my way to Oak River on December 27, when I received a call from Social Services letting me know she got my message and that she was thinking rather than send him back there for one day, it might be better for him if he was discharged home. When I arrived, I was informed the staff had already packed up his things and they were in her office. What? So the decision had already been made by the powers that be, unbeknownst and without any input from me. Talk about insensitive. I was told it was standard procedure. A meeting with the Administrator and several members of his staff regarding what had transpired left me completely drained and feeling like I and my husband had been discarded. When I inquired at the Charge Nurse Station about his discharge, I was told they couldn't tell me as he had been "removed" from the system. I went to pick up this things in Social Services. His wheelchair however, which had been ordered and paid for by Medicare, wasn't with them. They scrambled around and found the wheelchair but not the leg braces that went with it. They outfitted it with substitutes they had there and I left. I sat in my car in the parking lot and cried before driving home. Bottom line is, find ANYWHERE else but here. read more

Anderson River Oak Rehab is the place to be in Shasta County California..Our Rehab people are the best of the very best.. I came here as a Double Amputee in so much pain, But the Rehab Workers took me to a new level..David in Rehab has worked with me for 105 days straight and goes out of his way to show you the right way to train..David thanks for always having my back.The food is Outstanding each and Everyday.. Our Special Nures are Top Quality.. Nurse Rosy is one of the best Calm and collected..Such a Joy to Receive such great care here 24/7 .. The Activities here are so much fun.. We even have Church Services hear at Oak River Rehab..We have a wonderful leader in Greg.. Come and Check this place out for your loved ones people.. Oak River Rehab in Anderson, California.. Taking care of their Patients one at a time . Love This Place.. Mr.Ron Clark Anderson, California... read more

Oak River Rehab - The G.O.A.T - Physical Therapy Near Me - Anderson, California

I am absolutely appalled in how this facility is ran and truly believe that it needs an investigation. If I could give zero stars I would, and will never ever recommend this place for loves ones to go following surgery. They do not provide the care that is needed, and only look at patients as "money." I would not wish this type of care on anyones loved ones!! read more

This rehab has an incredible staff, in that they all seem to love their jobs and not even one staff member fails to treat patients with kindness and dignity. Forget about other factors this is what counts. The person who has a handle on everything, Angie is at the front desk. She seems to set the mood for the entire facility knows everything does not ever fail to succeed and accommodate all with kindness competency and great compassion. Truly her talents are incredible. With her and the caring staff i prefer to mention only the positive. If anyone is interested in a more detailed critique. I would be glad to give it. I was on the far less difficult area of the facility Patients of advanced age and catastrophic decendency into an inevitable poor outcome where on the other side and it was very hard for me when i interacted with them. This section i am sure was difficult for patients staff and family and loved ones. read more

Our grandmother recently stayed at Oak River Rehab for about a month. I have to say the intake team was absolutely fabulous! Tina took the time to talk us through the process. Her assistance and patience helped us out tremendously when speaking to our family and understanding what to expect. Our grandmother absolutely loved it there. She said the physical therapy staff was so kind. She also said that she feels stronger than she's been in years. Strangely enough her handwriting has also got much better after rehab. It's so cool. She ended up staying next to a woman who is similar to her and calls her her new best friend. Since then she's been discharged and is back at home and stronger than ever. She still keeps in touch with the woman that was in the bed next to her. So cute! She has nothing but beautiful things to say about Oak River Rehab. We are so thankful.! read more

I would give this facility 0 stars if I could. I strongly recommend to anyone looking for post acute care to NOT put your family member in this facility. We had a family member here recently who was neglected and emotionally abused right in front of our family. He would push his call button for assistance to use the restroom, the staff members would tell him "no", that they are sick of his "false alarms". We had another staff member tell him directly to his face "you stink". They directly expressed their aggravation that our family remained at bedside 24/7 (in my opinion that is a huge red flag; as a bedside nurse myself, I more than welcome family members presence as it ensures better safety for my impulsive patients). Grandpa had two additional severe injury falls while in the care of these staff members (the second fall occurred due to their lack of frequent checks as promised in his care plan and fall prevention POC) and they showed absolutely zero remorse for both incidents. In addition to the lack of care for our grandpa, our family witnessed neglect and abuse of neighboring patients. Our family was having to step in and assist with emptying urinals of other patients and assisting other patients off the floor after they had fallen because staff members were not responding to their call lights. This facility does not enforce safe patient care. They heighten trauma with their lack of care. Again, I strongly recommend steering clear of this facility if you want your family member to heal and regain strength. read more

I have a LO (Loved One) currently at Oak River Rehab I have been so impressed with the care that he has been receiving. Everyday my LO tells me how nice the staff are and he said they treat him very well. I visit everyday and when I walk down the halls every staff member greets me with a smile and speaks to me. My LO receives PT at least 4 times a week. When he arrived at Oak River Rehab he could not walk at all. He has improved so much, he now is able to walk about 30 feet with a walker. He still needs the PT to improve his balance and regain his confidence. Special Thank You to PT staff, Nurses, CNA's, and everyone else working at Oak River Rehab. Thank you for taking such good care on my LO read more

This Skilled nursing facility does a great job at caring for patients of any ethnicity and background. Medicine is universal and the type of care you get is the same. It doesn't matter if your homeless or wealthy, the care is top notch irregardless. The staff knows what they are doing and are very knowlegable, the MD that directs care at Oak River has been practicing in Shasta county for a long time and understands medicine and how to treat many different types of illness. I would not hesitate to bring any loved one here for care or friends. The staff treats you like family and that is the reason why I would do that, your rehab potential is exponential when you are in a place like this after a hospital stay. Great place. read more

I had a family member stay here for a short time and it was very disappointing. Beds and equipment didn't work right. They seemed understaffed and they were constantly running out of supplies. The staff that they did have were often rude. We had no idea what was going on, there was no communication whatsoever. We certainly will not be returning. read more

What a wonderful experience I had, I spent three months at Oak River and for the most part it was like sharing with family. The staff is friendly and very cautious to make sure that your health and well-being is looked after at all times. The CNA's and the nurses, for the most part, are very helpful, professional and personalble with huge smile's and Ian ability to make you smile and make your day a little bit easier. If there is a downside, I would have to say it is the food. Well everything had good flavor, some of it was unrecognizable. The fact that they have an alternate menu that you can choose your own meals made it so much easier for a picky eater. The kitchen staff tried so hard to help me with my meals through the dietitian and even the cooks. I highly recommend Oak River for anyone considering a rehab facility. I know that I will return after my next surgery as their physical therapy department is bar none. I truly miss being there and all the people that I came to love over my three month stay at Oak River. If you are considering a place for yourself or a loved one, then please consider this facility. read more

My stepmother called to get information regarding my 88-year-old father, who suffers from Alzheimer's. The Admissions Director was rude right from the start. They had an appointment yesterday. The director did not like the fact that my father was ambulatory and not in a wheelchair. Also he is on two medications, one for seizures (which he doesn't need) and one for hallucinations (which she said is for psychotic episodes) - which his doctor claims is not. They denied my father services. Evidently their feeling is that having my father there might cause too much trouble; even though all he does is sit in a chair all day, sleep and eat and is not combative at all. Terrible experience! read more

I never send out reviews. But here I go because I would not want this happen to your loved ones!!!. First when my grandma was here. It was fine. My grandma was able to care for herself! Now my grandpa had to go here for a broken hip and needed to be cared for! It was the worse experience ever for him. First he would tell cna and nurses he would need to use the bathroom right in front of us they would refuse to take him tell him no. I would even say something and they said they were sick of his false alarms! It doesn't matter how many times he asks you take someone to the bathroom if they need assistance! Not only that my grandpa tried to get out of bed and fell due to them ignoring him and when he fell he had to go back to ER to get his hip popped back into place. Two days later he fell out of bed again( who knows how long he was stuck between the bed and the wall!!) and now has to have surgery again for his hip!! They would give my grandpa food and put it in front of him! By grandpa could not feed himself! He was so weak he couldn't do anything!! The neighbor was also neglected! Had urinals full and would not be emptied. So he had no room to use it! My sister emptied them for him! And cared for him! Another lady across the hall fell out of bed and for 20 mins no one helped her! Again my sister ran over and helped her back into bed!!! All they care about is money also. They were quick to say if Medicare runs out they will need 9,000 right away! Or else he will have to leave. So If you need 24 HR CARE THIS PLACE IS NOT THE PLACE!!! It's the worse rehab ever! I wish I could give it a 0!!! When my grandpa gets out of surgery he will not be returning to this terrible place. Nurses, CNA, and the drs here are all neglectful!!!! read more

I don't know where to start. My father-in-law stayed here and it was basically a nightmare. There was no staffing, it was almost impossible to find a CNA. My father-in-law was there for more than four weeks and we were never told what was happening with his care or discharge. We had to track ppl down to get basic supplies, the bed didn't work properly the shower was either supper hot or too cold. It is shocking that places like this continue to operate with impunity. Never again, that's all I can say. read more

This will be the second time my mom has been in this SNF and I must say we are really impressed with this place. The staff is great and totally on top of every aspect of her care, if you need a place for your loved one you can't go wrong here. read more

AWFUL! This place should be closed. We just moved my dad to Mercy because his body was going into starvation and an extreme state of dehydration. He was there for 10 days and his cpap was never "cleared" so it was never put on him at night. I can't say enough negative things about the medical care. Thank god for great advice to move him out. The ER doctor was shocked at the state of his health when he came into the ER this morning. I am appalled. If I could say negative stars I would. This is such a huge let down. I completely believe that we would had lost my dad if he would had stayed there. It's probably not very advantageous for the patients that the main doctor is also the owner of the facility. It believe it's more ideal for his bank account for his patients to stay as long as possible. Horrible! read more

I think this is a great place. My gramma just moved in and she loves it. She says they are very welcoming and take great care. They meet new friends and get to interact with other people. Most eat breakfast lunch and dinner together. The staff there is awesome! read more

This place is the best Rehab I have ever been in! First thing I noticed was the smell. It didn't smell like most care home pissy and crapy. This place smells clean and fresh. The staff all have smiles and says that are treated like people not slaves. The CNA/NA that took care of me all love there job and have been here for a long time. Some of them go above what they need to do to make you as comfortable as they can. Even if it's just talking to you for a short time. They all have a heart. 98% of the time every time I hit my call light someone was there to help me . The food is so much better than other places. My diet is different than most and they were able to find a way to Match it 85% of the time. If you need a place for your loved ones or yourself give a call go in have a meal see for your self. Play a round of bingo or a hand of porker or any of the other things they do every day. Best place in northern CA if you ask me. read more

My grandma was a patient of the facility and she did well enough to return home alone following a hip and wrist fracture. Place is not perfect as well no place is. I myself have worked at 3 different facilities and find this is the best as far as patient care is concerned. read more

I have a close friend there in Oak River Rehab. I tried to talk to her on a Friday evening at 7 PM. I let the phone ring for over 20 rings knowing that the staff might be busy. Still I did not get an answer. I do not know if this is the usual standard procedure at the Rehab but I would think there would be someone close to the supervisory station to answer the phones. Up to this point when I visited her, I did not see a problem. She is like a mom to me and I would like to make sure she has the ability to talk to people outside of the rehabilitation center. Other than this about the phone issue, I seem pleased but I am not her daughter who would know more about this rehabilitation center than me. read more

There must be better places! My 93 year old father, in rehab for a broken hip, was over sedated. Initially, he was making progress. Then his dementia started acting up. They put him on three psychotropic drugs to the point he couldn't even remember how to bring a spoon to his mouth. Though they observed his steep decline from one week to the next to the point he could no longer do PT, they wanted to discharge him ! Research on my part prompted daily requests to decrease these meds one by one; he improved enough to make some strides in PT and was released as soon as they could 'get rid of him'. I feel intervention on my part was essential to turning around what looked like an end of life situation as the doctor was doing nothing about over sedation. I was glad to have him discharged from Oak River Rehab but he came out with an undetected pressure sore, a serious situation for which we are now struggling to find another care facility. PT, OT, nurses were nice, However, internal communication and evaluation among the doctor and staff seemed grossly inadequate in our situation. I can not recommend Oak River Rehab. read more