I had a positive sales and delivery experience on a la-z-boy sofa. At some point the sofa started…read moreto creak more than it should. I thought I'd be fine with the lifetime warranty on their sofas. It turns out that there is a lifetime warranty on parts but you still pay for the service. The service charge is equal to the delivery charge which if me is like $250 being in Massachusetts. The store was happy to take my money during the sale but now they won't service me. I asked for some consideration from them and they gave me none. The more local lazboy dealer won't service me since they didn't sell the sofa. I'm stuck with an expensive piece of furniture that's not living up to expectations. Never again.

Selection ....Check Value ..........Check…read moreService was terrific, no pressure, knowledgable and accommodating . I bought a sofa that was delivered timely, by a couple of very polite guys. The sofa is beautiful, so well made. I should have started the sofa buying journey with Fallon but instead ended it with them, all to the good

Said she'd be at my house to pick up furniture between 11-12. Called and wrote many times to…read moreconfirm and offer directions. Didn't show. No reply. Don't listen to her responses online that she's blameless. Wish I could give her zero stars.

this is an update to the review on Google. The owner is a lier. she knows exactly which unit she…read moresold me. Her son told her that the price had been scratched out so she knew which cabinet it was. I didn't even know she had a website. So her telling me I was getting one over on her is really stupid. Then she writes in her rebuttal how confused she was. She was not confused. That unit was priced in her store for $300. We offered her $200. She said she wanted to talk to her son which she did do, and I spoke to my husband to make sure he was still agreeable. She called me back and agreed to the price. I gave her the name of the unit and it's dementions. Now she's playing stupid saying she thought it was the gray one. I told her it was not a gray one and confirmed everything before I Venmod her and scheduled a pick up date. Her husband threatened me scaring the crap out of me he got right in my face and his big fat belly touched me. I told the police and they did nothing. They said it was. civil matter but then turned around and threatened to arrest me because I wanted the cabinet we paid for. telling me it wasn't mine. How was it not mine. I paid in full and made arrangements to pick it up. I sent her photos of the label and the dementions that we had taken the night before telling her as we were leaving that if it fit we'd be back the next day. So we paid for it and the police threatened me telling me to take the refund or loose the money entirely. So much for not being there for the civil part. So I left because they told me I had to. She sends me a refund and in her statement on Google she said I refused it. That never happened. And she charged me a fee for whatever. I sent her $200 she refunded me $196.50. That company did a shady thing. She told the police that I could come back anytime. Well she blocked me on Facebook. I think that's because she got an offer for that cabinet after I paid her from Facebook. where she had it for $700. I hope that the people who read this bought that cabinet for $700 and realize they got ripped off. Out of the blue she just remembered that she posted that cabinet back in March ? can't remember what she said but it was definitely along time ago. She can remember that but is confused about her in store items. And she keeps saying someone scribbled out the price. the price was $400 they scratched it out and changed it to $300. and now they are blaming their customers of trying to put one over on them. I have the whole recording of what she claims is me abusing her. We were both a little louder then we should have been. But her husband came out and physically threatened me. All on video. So Maria keep lying to make yourself look good and maybe I'll post the video and let the people decide. Your statement is so full of lies. you need to do the tight things, tell the truth. I don't want your cabinet I actually found a much nicer for half the money. So buyer beware what you buy from this women.

I am torn about this place. On the one hand, they have a terrific selection of furniture, with…read morecustomized options for almost every piece of furniture. The staff here is also quite lovely. The negative, is that the prices mimic Boston. Specifically the seaport area. I mean say that they are very expensive. We recently moved from Chicago, and the prices here are as high as they are in downtown Chicago. I've attached some photos showing the store and items that are priced too high. I love that it's american-made, but that shouldn't mean a 20 to 40% premium over other options.

Furniture is very hard to shop for these days because as the prices go up for the materials the…read morequality sometimes goes down. You can walk any of the higher end stores and everything looks perfect without a crease in a couch or a stain on a rug. How?!?! They have people that come in to maintain the products on a regular basis which none of us would have the luxury of doing once a purchase was in our home. Today we came in to look for a power recliner for my mother. Two ladies were working at the time and one of them greeted us. Her name was Christine Farris. Her interest level in working with us was marginal at best. Yet a couple came in she said she had a 4:00pm appointment with and we were an after thought. She was kissing their behinds looking to win their sale; apparently she thought their money was better than ours. At the end of the day we ordered a custom, leather recliner and they left without a decision to be made. Can't judge a book by its cover. All in all the quality of the furniture in here is superior to the other big box shops such as Bobs, Bernie & Phil's or Jordan's. Also feel that since it is a smaller company you have less red tape to deal with if you need to make a claim on it using an extended warranty. I hope to not find out.

Excellent service by salesperson, Peach, at the Manchester, NH store. Professional, helpful,…read moreknowledgeable and courteous. This furniture store has two entire floors of some of the finest furniture. Really enjoyed our time there. They've got everything you need.

Purchased a bedroom set. Loved the showroom. Aldo was very patient and helpful! Thank youread more

The store is under renovations, so not the usual selection to browse. Totally understandable. They…read moredid have a few nice pieces, although on further inspection , I was a little concerned about durability. Other than that, the service is almost creepy. They greet you when you come in, okay that's nice, but as you walk around the store, they keep popping up at weird times, and in weird places. Asking questions, asking what you like, interrupting my husband and I several times. It almost reminded me of an escape room experience. We were close to making a purchase, but the people were so annoying that we left and went to another store instead.

I realize I am late with this but it has been bothering for a long time. I was ripped off by Bobs…read more When the encourage you to but the insurance and then don't let you use it. I bought a $1,200 chair from them and after 6-9 months it started leaning to the right. It was the frame but the two technicians that came out (which they charged me for) said it wasn't. I called the store but they said they couldn't do anything for me. This all started 5 years ago and still bothers me every time I see the commercial for bobs. I am trying to warn people of the poor quality of service I received. I called the BBB but they said they couldn't help me.

Stopped in this store for the 1st time this weekend. Was very busy, had good selection, but hard…read moreto have someone to help me.

Called to inquire about arranging to consign two pieces of heirloom furniture. They requested…read morephotos via email and declined to accept my items. Nothing to really rate them on other than not sure what exactly their standards are as these were nice pieces of dining room furniture.

I usually hesitate to go into an Ethan Allen because (as a bargain shopper who is there to look at…read moretheir discount floor models) I am usually made to feel unwelcome. For example if you go to the Burlington or Natick Massachusetts stores the hungry designers will almost chase you out with torches & pitchforks. I have moved a lot because I'm a hobbyist flipper and that means I'm cheap but I buy a lot. What a pleasant surprise that the staff at the Bedford New Hampshire store let me treasure hunt and find this awesome chandelier!! The logistics manager Dean showed me that its paperwork shows that it used to be a display in the old, closed down Ethan Allen that is literally over the town line on the street I live on. I guess it wanted to come home. The designer Verlie was very nice to me and didn't make me feel like a scavenger for discount shopping. The Ethan Allen company could learn a lot from this location.

We purchased a custom-made white leather sofa, loveseat and ottoman from this location. The sofa is…read moregorgeous. It did not come with leather pillows, as we were told by our sales lady that it would, so the owner made it right by having four fabric pillows of our choice made for us. Three months after having the sofa, the white leather on one of the cushions started wearing away. I emailed the owner, and he is promptly replacing the entire cushion at no charge. I just hope that we do not notice this issue on other pieces of the sofas, as we did not purchase the extended warranty. Comfy, handsome furniture. I enjoyed shopping here and the customer service is tremendous. I will buy fro here again, although the prices are high.

I had an issue with my 2+ year sofa recliner. After contacting the company about the issue with…read morethe seat, John from La-Z-Boy Galleries in Manchester, NH, called me to make things right. He is such a pleasure to work with, and a stellar representative for the company. John went above and beyond all of my possible expectations. I will likely be replacing two of my living room chairs next year and will definitely go back to that store to make my future purchases. I highly recommend them to everyone. They stood behind the quality of their furniture and provided attentive customer service.

Lazy boy!!! What happened to this once great American company? I have purchase 4-5 recliners in my…read morelifetime, (I am 65), And this last recliner broke the camel's back. In less than 2 years this recliner just fell apart. It seems several years ago they stopped caring about quality product, and use cheap, cheap, cheap material in their products. I might also add they stopped making the extenders for the extra 6" on the chair. I am 6'6 and really enjoyed this extra. Lazy boy said too bad, we do not care these are your choices This is what we have. Take or leave it. Because of the poor quality of their product and service I will never purchase a product from Lazy Boy, and neither should you. What a shame.

So many beautiful offerings. It is a fun place to visit even if you are not in need of anything.read more

The staff here is ridiculously rude to shoppers - even people who are dropping several hundred…read moredollars but really to anyone. I've stopped in a few times and found some interesting albeit overpriced items and the people who work here could not be less helpful - let alone welcoming. And mind you I'm not asking for help just to check out. Their bad attitudes actually surpass the ridiculous prices other people have mentioned. And the amazing thing is it doesn't matter who is working - they all have the same lousy attitude toward customers. It must be part of the employee training. The people at Goodwill are nicer and the merchandise is about equal and better priced. Skip this place and go elsewhere.

Ok! So we all love Homegoods! What's more fun and rewarding than buying something new for your…read morehome! That being said in my opinion this Homegoods in Bedford NH is by far the best in the state! I have found this store to be the most organized and clean that I have been in. It also has the best selection of all things including furniture! The store employees are very helpful and friendly! I would highly recommend this home goods! No matter where you live in the state it's worth the drive! Happy shopping!

My all-time favorite Homegoods, hands down. Part of me didn't even want to write this review…read morebecause I would like to keep this beautiful store a secret..sigh! They have great seasonal products and are always putting out new items. You will not ever experience the "Homegoods Blues" here, as they always have their shelves full with inventory. They also have an excellent clearance section, and sell really beautiful, modern decor. Absolutely love this place! If you're a Homegoods lover, I strongly recommend this one!