I hired Statewide Remodeling through Home Depot, thinking the association would mean quality…read moreservice and professionalism. I was quoted over $12,000 for a very basic shower remodel, and while this was steep, I went forward assuming I'd be taken care of due to the Home Depot connection. The remodel was completed in July 2024, but within two months, the top hinge on the shower door failed, causing it to come off and rest dangerously on the floor. It took ten days of calling and messaging multiple contacts with no central point of communication before a technician finally arrived. The technician was shocked it took so long, calling it a major safety hazard.
The real nightmare began in October when, less than a month after the first repair, the door started loosening again. After sending messages on Thursday and Friday with no response, the door shattered Saturday night while I was in the bathroom, leaving me with cuts on my legs. I sent photos to Statewide Remodeling with no immediate reply, and despite the injury and scattered glass, there was still no urgent response. By Monday, the same contact who had been unresponsive offered to replace the door "at no cost." Given that I had just had this remodel done, this response was insulting and inadequate.
To make matters worse, glass was spread all over my bathroom in fine, hazardous shards. My daughter, who I asked to bring me shoes to leave the bathroom safely, was also cut. Who is responsible for the clean up of dangerous powder-like glass, there was no assistance offered, leaving us to manage this on our own.
I went and met with a store manager manager at the Home Depot where I first met Statewide Remodeling, she asked me to send a detailed email with pictures etc, which I promptly sent, 4 days later no response from her or Home Depot.
Despite my repeated calls, texts, and even multiple emails to the CEO, I've had no response. I do not trust the same people to come and put a new shower door up. This is a safety issue. This experience has been beyond frustrating and disappointing. I would strongly advise anyone to reconsider hiring Statewide Remodeling; my experience has shown they're unresponsive, unprofessional, and unsafe.