I contacted them for a remodeling job to add a bath in our rental property because of all 5 star reviews on Yelp! But unfortunately I had a very bizarre experience with the sales guy or might be the owner. Not sure of his name or title. It just made me no faith to put a $20K+ job in his hands.
We scheduled our first appointment through phone text messages to confirm the first meeting between 11am to 1pm time slot. Afterwards I realized I had an appointment at 10:30am that same day, so I texted him back to ask him to come after 12pm because I had another appointment at 10:30am, and requested a 30-minute call before his arrival. He didn't respond to confirm nor to reject. So I consider this request was accepted.
On the meeting day, he called me around 10:30am (while I was about to another meeting I had at 10:30am) and told me he lost all schedules due to system upgrade etc and he asked me what time our meeting was. I told him after 12pm. Per his request I sent my info and address again, as well as the 11-1pm original schedule message back to him.
At about 12:30pm, he texted me he was on the way. After I arrived at the house around 1pm, I texted him that I was at the house. He responded "Excellent", but no more words about what time he would arrive. I waited until 1:20pm and texted him for an update, but still no response from him. Until about 1:30pm, I walked out the house for trash, and noticed a car parking outside. So I walked to the car but noticed him talking on the phone. Instead of disturbing, I walked back to the house and waited until about 2pm, and still no single word from him or any sign to meet with me. So finally I figured he was too busy to talk or meet with me.
After almost an hour waiting, I decided to leave because I don't know how long the wait will be, and my schedules are tight too. Mostly importantly I lost confidence to work with a person/company who is not organized, and has no respect to other people's time and lied. No single word from him while I was waiting, and he was just at the parking lot talking on the phone with others. If he had took a few seconds to greet and explain to me to wait for a few more minutes for some emergency he has, I would have waited for him.
After I left at 2pm, he texted me and apologized, explained he was on the phone with some other important person/company. This is not a good reason for me. Such disappointing experience doesn't deserve any star from me. read more