I have gone in several times and they have had exactly what I have needed!…read more I want to tell you about a last purchase that was a mixup by an employee who is not there anymore, but Jesus, the manager stepped in and fixed the problem right away and made it a warranty solution. I am always happy with their service. They are good folks down there! Thanks again, Jesus!

I called and ordered a radiator and was told it was all ordered and going to be here tomorrow(…read morewhich is today). I was told it would be here by 10am. I showed up and they told me my part wasn't here. when I got a closer look I saw that they had not only not ordered my radiator, but it was saying that the hose I ordered a few days ago and picked up was still on route to the store. I'm not understanding how it's difficult to order something and obviously the computer system is messing up.

This auto parts store is locally owned and staffed with people very knowledgeable about cars. They…read moreusually have the parts I need in stock, or will have it by first thing the next morning. They also have a machine shop in which they will turn your rotors or flatten your head. They also will test your battery or alternator for free. Often they assist clients in the parking lot to install wiper blades, etc. Sometimes their prices are a couple of dollars higher than some of the chain stores, but you know that your money is not being siphoned away from Mendocino County by a national chain store. Also, the quality of the parts are a cut above those at the chain stores and therefore worth the extra money. SHOP LOCAL!

From the owner: Specializing in: - Automotive Alternators & Generators…read more- Automobile Electrical Equipment - Automobile Parts & Supplies - Used & Rebuilt Auto Parts - Auto Repair & Service - Automobile Electric Service - Brake Repair - Engines-Diesel-Fuel Injection Parts & Service - Spark Plugs - Battery Storage - Diesel Engines - Auto Transmission Parts - Battery Supplies - Alternators & Generators-Automotive Repairing - Auto Body Parts

Got a tonnou cover ordered and installed in less then a week, even stayed a little late so I could…read morepickup after work.

Thank you Lou! For your excellent customer service and…read moreknowledge about trucks. Not only did he help me get my stuck tailgate open, which was quite a chore! He explained what he was doing in a clear and concise way that made sense to me. He also made sure to assist all the other customers who came in and did so with a calm and welcoming manner. The store was very tidy and all items were nicely displayed. I highly recommend The Pick Em Up Truck Store in Ukiah for all your pick up truck needs! A++++

My battery recently reached the end of its useful life, so I called to see if they had a new…read morebattery in stock, and they didn't, but they were able to order it and get it later that day. They also helped replace the old battery with the new right there in the parking lot. They really helped when I was in a pinch!

Worst customer service imaginable…read more I stopped by Ukiah's Napa Auto. I'm used to Willits Napa, so I was expecting a similar experience of smiles and greetings from the front counter, inquiries, and general helpfulness. Ukiah apparently is NOT the same as Willits. I stood in line for 10 minutes (I was 2nd) with zero acknowledgment from anyone, no biggie generally. However, there were 3 people working front counter with one in the back. A very new looking, high school-aged looking boy was struggling to find the diameters of pipe fittings. An older gentleman was watching the high school kid struggle with basic fractions and offering zero help. A lady was on the corner register watching the older man watching the kid. Both adults did everything they could to not make eye contact with the customers in the store. I stood for another 10 minutes until the kid's customer left. The kid blankly looked at the accumulated customers at all the counters and asked who was next. Apparently, this was a one register operation, and the other 3 folks working were there to waste oxygen. They treated the situation like they were the only Auto Parts store in town. Don't waste your time. I could have driven to Willits, and back in the time it would have taken to get help here. One word for Napa Ukiah. Rediculous

Reliable mechanics & fair pricing. I've been going here for 4 year + & have never had an issue with…read morework performed.

Probably wouldn't recommend coming to get your oil changed here. Granted, I came last minute on a…read moreday trip when my oil light came on. I arrived at 6:28 pm and they close at 7:00. Drove up to the Auto Care oil change bay (#3). Saw another car being worked on and an employee. After a few minutes, another employee came to put up a chain blocking the entrance, ignoring me in my car. I asked him out the window, "Are you guys closed?" His response: "Everybody always comes and pull up here, but all it really does is block the entrance and cause congestion for people who have appointments." I've never really expected much from oil changers in general, but there were probably 10 better ways that employee could have told me that I needed to go inside and make an appointment. It also would have been helpful if there'd been a sign stating that the entrance/lane was oil change by appointment only. I'll stick with Jiffy Lube like I've been doing. No thanks, Ukiah Walmart - you could have done way better.

We were coming down the Willits grade when we lost fuel pressure. We were lucky enough to be able…read moreto get out truck in here and while they were booked solid, Bill and his crew put us in and got us back on the road the next day. These guys saved our weekend and didn't gouge us on the price when they certainly could have. Stand up guys, stand up shop.

Worst service in a long time. I waited 4 months for a head gasket repair on my 93 Dodge ram 250…read more They ignored my phone calls after 2 months, and when they finally got my head gasket ordered, they failed to tell me it didn't come with new head bolts, and so they installed it with the old bolts!!! Then, it wouldn't start, so they tried starting fluid instead of ordering a new fuel lift pump. They said, "must have been sitting too long". Yeah? No kidding? So I ordered and delivered the fuel pump. It works! Still has oil in the radiator that I have to deal with. Low rpms and smoke in the exhaust now. Still charged me $2000 to get it back, not fixed. Super disappointed in the communication.

I needed two tires for a 2003 Yamaha Blaster. I called and talked with…read more Mike. He said bring your rims and we will help you out . Drove up met with Mike and Bruce. Set up an account and the rest is history. These people are Pros. They are knowledgable,kind and fast. They have a customer for life Paul R Asti, California.

Great service, Bruce was extremely helpful and ensured we met our deadline to leave. Our…read moremechanic,Justin,did a quick job identifying and fixing the problem. Everyone was super helpful and friendly!

I had 70 gal Transfer Flow tank I wanted to put in My Ford F-350. I also wanted a custom headache…read morerack. I wanted them to fit together and look CUSTOM. I got my truck back today and couldn't be happier with how it looks. I added a last min curve ball asking them to have the rack work for my wide load sign. They also did some tricky wiring to allow for a little more control. They coded the rack with the same LineX liner they did the bed in (looks awesome and will hold up better than powder coat). The whole transfer flow system is really cool. You can fill a tractor with the AUX tank or it automatically dumps into the truck while driving. It's all controlled on your phone too. They also put in an air ride system which is nice to keep truck level when hauling heavy loads. The whole experience was really professional, they keep in contact through out the process. I would definitely recommend taking your vehicle their. They have a very polite and knowledgeable team. Thanks again (sorry I didn't take better pics but you get the idea)

I would stay clear of this place . Got my truck lifted , new tires , wheels, shocks etc , had…read morepractically no miles on it . I noticed a couple weeks later when my husband asked were my original tires were ? I thought he had taken them out . I was so excited when I got my truck I had no idea they would of kept my basically brand new tires and NO I did not check . I would never of imagined they would of kept MY tires . When I called , they basically said " we are not responsible for lost items left after a specific amount of time) Are you kidding me ? After much back & fourth , they offered to find my tires and give them back . Drove an hour 1/2 back , only to be given a worn out set of tires ... again had to argue for my actual tires back .. which I never got . I got a 2nd set far from the condition mine were in . The policy should be to return the tires you own , not keep them and hope the customer doesn't realize until it's too late . Such a scam and so upsetting for a small business in a small town to do to a customer who would have returned multiple times . Just bought a new Land Cruiser , I will be taking it in for a small lift elsewhere !

Took my truck into Bobs shop he was very friendly and helpful. My truck sounds great!read more

What a savior Bob is, I had part of my exhaust pipe break. I called him and he fit me right in,…read moretook care in and he fixed within 15 minutes. Very positive experience. Such great stories he tells as well!!! Thank you very much