I called and ordered a radiator and was told it was all ordered and going to be here tomorrow(…read morewhich is today). I was told it would be here by 10am. I showed up and they told me my part wasn't here. when I got a closer look I saw that they had not only not ordered my radiator, but it was saying that the hose I ordered a few days ago and picked up was still on route to the store. I'm not understanding how it's difficult to order something and obviously the computer system is messing up.

I have gone in several times and they have had exactly what I have needed!…read more I want to tell you about a last purchase that was a mixup by an employee who is not there anymore, but Jesus, the manager stepped in and fixed the problem right away and made it a warranty solution. I am always happy with their service. They are good folks down there! Thanks again, Jesus!

This auto parts store is locally owned and staffed with people very knowledgeable about cars. They…read moreusually have the parts I need in stock, or will have it by first thing the next morning. They also have a machine shop in which they will turn your rotors or flatten your head. They also will test your battery or alternator for free. Often they assist clients in the parking lot to install wiper blades, etc. Sometimes their prices are a couple of dollars higher than some of the chain stores, but you know that your money is not being siphoned away from Mendocino County by a national chain store. Also, the quality of the parts are a cut above those at the chain stores and therefore worth the extra money. SHOP LOCAL!

From the owner: Specializing in: - Automotive Alternators & Generators…read more- Automobile Electrical Equipment - Automobile Parts & Supplies - Used & Rebuilt Auto Parts - Auto Repair & Service - Automobile Electric Service - Brake Repair - Engines-Diesel-Fuel Injection Parts & Service - Spark Plugs - Battery Storage - Diesel Engines - Auto Transmission Parts - Battery Supplies - Alternators & Generators-Automotive Repairing - Auto Body Parts

Thank you Lou! For your excellent customer service and…read moreknowledge about trucks. Not only did he help me get my stuck tailgate open, which was quite a chore! He explained what he was doing in a clear and concise way that made sense to me. He also made sure to assist all the other customers who came in and did so with a calm and welcoming manner. The store was very tidy and all items were nicely displayed. I highly recommend The Pick Em Up Truck Store in Ukiah for all your pick up truck needs! A++++

I've been in a few times needing repair on my shell, they have always been very helpful with…read moreordering what I needed and installing it. Prices are competitive.

Worst customer service imaginable…read more I stopped by Ukiah's Napa Auto. I'm used to Willits Napa, so I was expecting a similar experience of smiles and greetings from the front counter, inquiries, and general helpfulness. Ukiah apparently is NOT the same as Willits. I stood in line for 10 minutes (I was 2nd) with zero acknowledgment from anyone, no biggie generally. However, there were 3 people working front counter with one in the back. A very new looking, high school-aged looking boy was struggling to find the diameters of pipe fittings. An older gentleman was watching the high school kid struggle with basic fractions and offering zero help. A lady was on the corner register watching the older man watching the kid. Both adults did everything they could to not make eye contact with the customers in the store. I stood for another 10 minutes until the kid's customer left. The kid blankly looked at the accumulated customers at all the counters and asked who was next. Apparently, this was a one register operation, and the other 3 folks working were there to waste oxygen. They treated the situation like they were the only Auto Parts store in town. Don't waste your time. I could have driven to Willits, and back in the time it would have taken to get help here. One word for Napa Ukiah. Rediculous

This store is just phoning it in these days. There are far better auto parts stores in Ukiah and…read morewhile they're convenient to my work, the slip shod service and generally poor attitude of the guys behind the counter are reason enough for me to go elsewhere.

Reliable mechanics & fair pricing. I've been going here for 4 year + & have never had an issue with…read morework performed.

Probably wouldn't recommend coming to get your oil changed here. Granted, I came last minute on a…read moreday trip when my oil light came on. I arrived at 6:28 pm and they close at 7:00. Drove up to the Auto Care oil change bay (#3). Saw another car being worked on and an employee. After a few minutes, another employee came to put up a chain blocking the entrance, ignoring me in my car. I asked him out the window, "Are you guys closed?" His response: "Everybody always comes and pull up here, but all it really does is block the entrance and cause congestion for people who have appointments." I've never really expected much from oil changers in general, but there were probably 10 better ways that employee could have told me that I needed to go inside and make an appointment. It also would have been helpful if there'd been a sign stating that the entrance/lane was oil change by appointment only. I'll stick with Jiffy Lube like I've been doing. No thanks, Ukiah Walmart - you could have done way better.

Worst service in a long time. I waited 4 months for a head gasket repair on my 93 Dodge ram 250…read more They ignored my phone calls after 2 months, and when they finally got my head gasket ordered, they failed to tell me it didn't come with new head bolts, and so they installed it with the old bolts!!! Then, it wouldn't start, so they tried starting fluid instead of ordering a new fuel lift pump. They said, "must have been sitting too long". Yeah? No kidding? So I ordered and delivered the fuel pump. It works! Still has oil in the radiator that I have to deal with. Low rpms and smoke in the exhaust now. Still charged me $2000 to get it back, not fixed. Super disappointed in the communication.

Used them for a uhaul trailer rental after a previous location failed to have the rental trailer I…read morereserved. The workers were extremely helpful and got us back on the road as fast as was possible. Very helpful, made the whole process easy.

Great service, Bruce was extremely helpful and ensured we met our deadline to leave. Our…read moremechanic,Justin,did a quick job identifying and fixing the problem. Everyone was super helpful and friendly!

Seems like the last of the old school metric bike shops. Lots of inventory at reasonable prices…read more Friendly staff, clean showroom and occasional sales on riding gear. 5 stars!