Purchased a car battery from the Wilson location and it died after 6 months. They argued it was…read morefine even after my car would not start in their parking lot. I jumped it, went to the Wilson Autozone who tested it, confirmed it bad and replaced it in less than ten minutes. Car started and no problems since. Batteries Plus does not honor warranties and can't even check a car battery to see if it's good. Incompetence at its best. Go to Autozone.

I am on the road for work this week and I dropped my phone this morning. I found that batteries…read moreplus does phone screen repairs when I googled screen repair in my location. I made my appointment online and got a coupon for doing so. Took my phone in and within 45 minutes they were done. They did a good job I've had it done at Apple and I see no difference. It was cheaper and faster to go to batteries plus. Hopefully it won't happen again but if it does I know where I'll be heading. The lady who waited on me was very patient and helpful behind the counter, they made a bad day better. It save me about 50 bucks and a long drive to Apple. Not to mention how hard it is to get an appointment at last minute.

Thanks for the great customer assistance afforded with my mobility scooter…read morebattery problem, you solved my problem. very friendly and professional. Bella

I was tracking down replacement batteries for my Fleetwood Motorhome got a hold of the EXIDE OEM…read more They had me contact Battery Outlet Inc as my closest distributor. I worked with Jamie Phelps who was great! Jamie took care of the order and they even provided installation services. This was a big plus as the batteries weighed 76 lbs a piece. Their installer Mike took care of the removal, cleanup, install, and testing. Watching Jamie working with the customers on phone and in person was impressive he really knows batteries!

I came here to buy a car battery as I was told by a mechanic that it needed to be changed. I called…read moreand was given a lot of useful information and went to the store the same day. The gentleman was knowledgeable and accommodating, and went out of his way to Install the battery. Prices were good and I was given the online discount. Great experience that took less than 30 minutes all together.

I live 26 miles away from this business. Calling them because they carry unusual batteries. I tld…read morethe guy I wanted to see if they had the battery I need. No numbers on the battery. Told him the color and what the dimensions were as for the positive side was indented. It was closer to the size of a C battery than an AA. He checked and said he had three different battery that fit my description. I started my 26 mile treck to the business. When I get there and show him , he shows me a battery that is a little longer than the one I want to replace. I asked him what did the other ones look like, you said you have three. He said he thought it was a different battery? As I described it in every way. Now they only have one that might work ????? I did buy it and it did not work. I brought it back for a refund. As I was leaving he said try the smoke shop down the road , they may carry the battery I need. I stopped in the smoke shop across from Knights Street lay gold course. As I walked in and was greeted by a guy. I said I was sent down from Battery shop, he said the number ID of the battery I needed. I did not say a word and he knew what I was looking for. He said the Battery place sends a lot of people down. They were out of stock on that battery at the time. Knowing what the guy at the Vape/ Smoke shop told me , why did the guy at the Battery place sell me a battery he knew did not work. That was a 54 mile trip to and from this business. Instead of doing the right thing for customers, they will sell you what knowingly will not work. Very dissatisfied and disappointed with this business. They wasted my time, miles on my car and gas. All for nothing. Beware of the guy with colored hair.

Austin from Batteries Plus is literally a life saver. I rented a car from Hertz 30 minutes away and…read morethey gave me a vehicle with a dead key fob battery. Austin was able to test the battery and determined it was at the end of its life. He replaced it and provided me with a detailed receipt and record so when I file my complaint with Hertz my ducks are in a row. Thank you Austin and the Battery Plus family for saving an already stressful trip to Raleigh to see a sick family member.

I was looking for a single small battery, and they came in packs of multiple batteries. When I…read moreexplained that I needed only one, the young man working there came up with an ingenious, less expensive solution that still delights me. I really appreciated the thoughtful service and the knowledge of the worker.

FIVE Star service !! My husband sat on his already cracked cell phone and it decided not to work…read moreat all. After a quick search he found that Batteries Plus could replace the screen. It wasn't cheap but still cost less than getting a new phone. The young man had it replaced super quick !! Less than a hour. He was pleasant and obviously enjoyed his job. This is exactly the customer service that every customer loves to get. GO THERE for all your battery or cell phone repair needs !!

I am back twice in two days to have Batteries Plus fix another part of my cell phone. The DM drove…read moreto Winston Salem to get my new screen for the second fix and got it back to me in the same day. Here is my other review for them. Truly incredible service and an aim to please. THANK YOU SO MUCH!!! Amazing customer service. Far exceeded my expectations. Highly recommend. Went to Batteries Plus in Hillsborough, NC to get my old cell phone battery replaced. It is the kind which is not easily removed and the removal process takes about 2 hours. It was very fairly priced as well considering all the time/labor spent and the battery cost. The staff were outstanding and had the new battery in the shop in less than 12 hours and fixed it perfectly the next day. Do check them out. You too will be very pleased and surprised.

Fantastic experience over the past few months specifically dealing with manager Larry. However, all…read moreinteractions with other staff just as strong, My visit began with attempting to replace under-counter lighting to match with others in the kitchen. It was far more comfortable Mo located than expected with multiple trips and calls to get it right which did occur. Super service and highly recommend.

I want to commend Lindsey for her OUTSTANDING customer service. I was completely impressed with…read moretheir professionalism and customer service. She made the complete process of ordering the batteries too easy. Maytag Aircraft LLC who operates the Defense Fuel Supply Post Craney Thanks you for your Hard Work and assisting us in locating material needed to restore our asset for continue support of the Warfighter and the Navy. Again, Bravo Zulu Lindsey.

Best place for key fob replacements! So fast. We got ours done today and it literally took less…read morethan 1 minute.

I called last night talked with a very nice young man that helped me out with a battery for my HD…read moreRoad Glide, he gave me the price and before we hung up and wanted to make sure it was correct so he asked another question about Cold Cranking Amps and the battery he priced me was the correct one. Sent my wife in today and the manager wanted to charge her an extra 40.00 because he didn't think she knew what she was talking about. She even had the old core to turn in. I knew they had 2 in stock but he told my wife sorry we just can't help you with that and turned around and walked off. I manage a local business as well and would not condone this sort of customer interaction whatsoever!!!! If it was the incorrect battery then why was I given a price? Your salesperson had all the facts and descriptions, don't give a price verbally if you are not going to honor it!!

I came to batteries plus after Best Buy told me they would need to send my laptop off to replace…read morethe battery and I would get it back in 2-4 weeks. JC had me in and out in less than 30 minutes, AND he found a coupon that I was eligible for so he saved me some money too! Thank you JC!!

I needed batteries for two key fobs and was expecting to have them recalibrated. JC helped me and…read morewas able to replace the batteries without recalibration. This saved me over $170.00. I thank JC for his honesty. He was cheerful as well as helpful. I highly recommend this store. JC is excellent.

I recently stopped by the Batteries Plus location on Battlefield Boulevard to get the battery…read morecharged in my garage door opener. The staff was friendly and helpful and they were kind enough to install the new battery for me while I waited.

First time trying them out. It is in a Good location with good hours. They had my watch battery in…read morestock and installed it right away. I asked about the warranty and the rep kept saying it should work for about a year. I kept redirecting the question to the warranty and no real answer. She never said it has a warranty or it doesn't. Seems like a simple question that Corporate has probably prepared a response. My receipt didn't answer my question either. I would expect this type of "no answer" from the kiosk at the mall.

3/26/25: We called yesterday to price a battery on 1998 Honda Accord. Darius wasn't very friendly…read moreon the phone & was very short - almost like we were bothering him. He told us it was $65 for a battery if we brought in the old battery. So, we stopped in today to make our purchase. We saw Darius & he seemed to have a better attitude. He wasn't short or rude like he was yesterday. We got the battery & he told us there's a 6 month warranty on it for 6 months. If we lose the receipt, the warranty is voided. There's no information on our receipt (ie. customer name or detailed battery information). So, I will be sure not to lose it. I recommend this place if you need a battery for the low, but that's about it.