Be careful of doing business with this store. Ridiculously unprofessional and rude. Anything…read moreremotely complicated, anything beyond level 1 out of 10, stay CLEAR of this store. One of the clerks was very helpful, Joe, the other one, the manager was rude, not helpful and generally unpleasant. Stay away!!!

Walk up and the person there decided to split...when they knew I was coming. Arrived to a note on…read morethe door. Thirty minutes later, the one person who was working there returns to the store and re-opens it. I hand my phone off for a battery swap...he gets to work...and other customers come in. Instead of asking them to wait (like I had to), he stops working on my phone. An hour and a half later--almost two and a half hours after arriving--I leave. Nope. Never again.

I wouldn't recommend coming here. Scheduling for a phone repair with them online was easy, but once…read moreyou get there they have no idea what's going on. 3 Guys working there, one can't find a massive battery that's right in front of him, one is either too high or too tired to care and the only guy who appears competent is too busy stocking air fresheners to help and quips that they don't use the online scheduler. They don't read any comments or anything that was scheduled, I have to explain to them what was wrong, so I had to diagnose it for them. They blame T-Mobile for the scheduling issue until I point out I scheduled with them specifically on their website. He wanders in the back to eventually come back saying the screen is a special order and I'd need to reschedule with them. I left. The incompetency all around the whole shop shows me I shouldn't trust them to replace a screen even if I did reschedule with them. If corporate is forcing the online scheduler, then corporate is failing. If they can't figure out anything to do with an online scheduler then how are they capable to repair phones?

I came here to buy a car battery as I was told by a mechanic that it needed to be changed. I called…read moreand was given a lot of useful information and went to the store the same day. The gentleman was knowledgeable and accommodating, and went out of his way to Install the battery. Prices were good and I was given the online discount. Great experience that took less than 30 minutes all together.

I needed an aux battery for my van today, a Sunday, and the auto stores I called said I'd have to…read morewait and have it serviced at a dealership. I'm so glad I went to Batteries Plus. Knowledgeable staff, excellent service, kind manager, and good location (Atlantic Ave) Thanks so much for your assistance, Wade. You rock!

Friendly, very knowledgeable and helpful!! The key fob on my…read more2015 honda was showing signs of what I thought was a dead battery, but after several attempts to replace the battery myself, I was still having trouble getting it to work. A friend recommended Batteries Plus on Atlantic Ave, so before I ventured to the dealership and paying the premium prices they charge for everything, I decided to give them a try. They told me after examining the key fob, that the circuit board was the problem, and that it was going to malfunction and drain any battery I tried to put in. It was time to replace the key fob. Batteries Plus was able to offer me a significant savings and were able to order the fob from a nearby location, cut me a new key and reprogram it, and I was back on the road!!

Been here a few times now to get Watch, car fobs, and Apple Air Tag batteries replaced. The staff…read moreis so nice and helpful. They also will recycle old batteries. This is a GREAT business and store.

Came in to buy a new battery for my UPS. Service was friendly. Was assured by Michael that the…read morebattery sold to me was fully charged, and that all their batteries are sold fully charged. He did not check the charge on the battery before giving it to me. I get the battery home and install it into my UPS and the unit shows no charge in the battery. I call the store and speak with Megan. I tell her I am going to charge the battery and she says the UPS itself may be faulty. I agree. I charge the battery for 16 hours overnight with little hope. I turn it on, and lo and behold the UPS is showing a full battery charge. When I call to tell them they sold me an uncharged battery Megan tells me that this was "impossible" because all their batteries are sold fully charged. She speaks with Chris the manager, and comes back again with the same lame excuse "We only sell fully charged batteries." Well, pretty obvious that was not my experience. The arrogance is unreal. I am not offered a discount for my inconvenience, or at the very least, a longer warranty (they offer 1 year with battery purchases). Not even an apology. I doubt they care, but I will not return to this store.

Austin from Batteries Plus is literally a life saver. I rented a car from Hertz 30 minutes away and…read morethey gave me a vehicle with a dead key fob battery. Austin was able to test the battery and determined it was at the end of its life. He replaced it and provided me with a detailed receipt and record so when I file my complaint with Hertz my ducks are in a row. Thank you Austin and the Battery Plus family for saving an already stressful trip to Raleigh to see a sick family member.

I was looking for a single small battery, and they came in packs of multiple batteries. When I…read moreexplained that I needed only one, the young man working there came up with an ingenious, less expensive solution that still delights me. I really appreciated the thoughtful service and the knowledge of the worker.

I value customer service & didn't know what I needed. Perfect for that king of help. However they…read moredid not honor with my request to watch& see how they replaced my battery on my car fob (opening it)! so I could do it myself in the future. They did tell me what basic battery it took. The price for the 15 mins was like $22. They carry a lot of specialized batteries but their prices are higher. If you know what you need & can find it elsewhere, be sure to call & compare prices.

FIVE Star service !! My husband sat on his already cracked cell phone and it decided not to work…read moreat all. After a quick search he found that Batteries Plus could replace the screen. It wasn't cheap but still cost less than getting a new phone. The young man had it replaced super quick !! Less than a hour. He was pleasant and obviously enjoyed his job. This is exactly the customer service that every customer loves to get. GO THERE for all your battery or cell phone repair needs !!

I am back twice in two days to have Batteries Plus fix another part of my cell phone. The DM drove…read moreto Winston Salem to get my new screen for the second fix and got it back to me in the same day. Here is my other review for them. Truly incredible service and an aim to please. THANK YOU SO MUCH!!! Amazing customer service. Far exceeded my expectations. Highly recommend. Went to Batteries Plus in Hillsborough, NC to get my old cell phone battery replaced. It is the kind which is not easily removed and the removal process takes about 2 hours. It was very fairly priced as well considering all the time/labor spent and the battery cost. The staff were outstanding and had the new battery in the shop in less than 12 hours and fixed it perfectly the next day. Do check them out. You too will be very pleased and surprised.

I came to batteries plus after Best Buy told me they would need to send my laptop off to replace…read morethe battery and I would get it back in 2-4 weeks. JC had me in and out in less than 30 minutes, AND he found a coupon that I was eligible for so he saved me some money too! Thank you JC!!

I needed batteries for two key fobs and was expecting to have them recalibrated. JC helped me and…read morewas able to replace the batteries without recalibration. This saved me over $170.00. I thank JC for his honesty. He was cheerful as well as helpful. I highly recommend this store. JC is excellent.

Needed a new battery for a vehicle and found the exact like for like replacement here at this…read morestore. Quick in and out, friendly staff, price in line with other area autoparts stores, and good replacement warranty.

I had two Interstate batteries in my boat that went bad. Both were still under warranty so I took…read morethem to IBS of the Coastal Plain. My experience there was really bad. While trying to get some pros and cons of different types of batteries (deep cycle vs. standard car batteries), the manager became argumentative. I was 100% ready to buy a battery, I just wanted a little information to help me decide which one. He refused to honor the warranty and finally he gave me a take it or leave it response (I think he actually said that). So I left it. I literally had my credit card in my hand ready to buy two batteries as I walked out the door. I went to Auto Zone in Angier, where the manager there had heard a number of complaints about this guys from customers like me who left there and came to the Auto Zone. I ended up getting essentially the same battery for the same price. Plus since I get reward points on my loyalty card, so I saved another $20. I had written a longer more detailed review of how bad this experience was, but it disappeared before I got it saved, so this is the short version.