Fantastic experience over the past few months specifically dealing with manager Larry. However, all interactions with other staff just as strong, My visit began with attempting to replace under-counter lighting to match with others in the kitchen. It was far more comfortable Mo located than expected with multiple trips and calls to get it right which did occur. Super service and highly recommend. read more

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I went into batteries plus to have a watch battery replaced. I handed my watch to the worker and commented "you know, you have to ground out the battery when it's installed to reset it". She replies it's a button we will figured it out. In hindsight I should have taken my watch back and walked out. 5 minutes later she comes back and says they dont have batteries for it and are putting it back together but cant find one of the screws. I tried to be patient but after another 10 minutes I said, I have frozen food in my car and cant wait forever. A few minutes later she brought my watch back and said they found the screw (that was a lie). They put it back together with the wrong screw. They knew. The back wasn't seated on the case. Its no longer water tight. They broke my watch. I sent a complaint online to corporate. They said they would contact the owner. No response. I called the store. Spoke to the manager and he said there was nothing he could do and needed to talk to the owner. No response. All I wanted was them to fix my watch that they broke. The staff is incompetent and management doesn't care. Beware of this store. read more

i have had great customer service in the past but today i didn't want to sign up for the plan, i chose to buy multiple batteries for my key and not get the warranty. i didn't know how to insert the new battery and was told bc i didn't sign up for the plan that i would receive no help putting battery it. rude service and will never go again read more

Needed my battery replaced in my key fob. This place was empty so I didn't have to wait. The employee helped immediately and was incredibly fast in installing the new battery. Only cost about $14 which I thought was reasonable. Will keep this place in mind for car batteries too!! read more

I want to commend Lindsey for her OUTSTANDING customer service. I was completely impressed with their professionalism and customer service. She made the complete process of ordering the batteries too easy. Maytag Aircraft LLC who operates the Defense Fuel Supply Post Craney Thanks you for your Hard Work and assisting us in locating material needed to restore our asset for continue support of the Warfighter and the Navy. Again, Bravo Zulu Lindsey. read more

Great store with a knowledgable staff. I had a complicated issue and took up a lot of the store manager's time and got to see several customer interactions. They are the best at what they do. Use them for your battery and bulb needs. You won't be sorry! Great service and very kind. read more

I previously purchased a car battery with a 2 year warranty that expired 13 days after I purchased it. It is what it is. I called to see if they had a replacement for me and Beth(?) told me she has one available. She did confirm my previous purchase when I called. I stopped down with my overgrown paperweight of an old battery and the Gentlemen there began helping me while Beth took a call. He looked for the battery and Beth, continued with her call and pointed out the battery to the gentleman who was helping me. Beth assisted him with the rest of my transaction while being so cool, professional and had an incredible personality to boot. My life has been pretty helacious as of late and Beth warmed my my heart and made me smile inside (I never show it). Both were exceptional with assisting me with my needs. Thanks for everything! I'll have something to smile about when I think of my visit! read more

My go to place when I need car key fob batteries replaced! Rather than dropping an exorbitant amount of money at the dealership i come here. They're fast, and kind. read more

Staff is helpful and friendly. I go often whenever I have specialty battery needs like a marine battery.

Wow, what a great find this store was!! Being clueless about how many smoke detectors were installed in my security system, I had a battery failure on one & another the next week. Sigh.... The special batteries were purchased from my Security System company and installed by my neighbor. Much to my chagrin a third went out this week. Hoping to avoid a call from the monitoring company I found a picture of the batteries on my phone and stopped at Batteries Plus Bulbs on my way to work. Hurrah!! They had them in stock. Since I arrived around opening, I watched an employee set up a sign outside the door. They also replace batteries in car keys. How awesome was this!! I have been having to lock & unlock one of my vehicles manually since both keys quit working at the same time. Batteries Plus Bulbs replaced the batteries in both my keys making my life so much easier. And the price was great. The employees are extremely knowledgeable. As I stood in line I heard them working with other customers successfully. According to the signs on the window, they also repair cell phones and a myriad of other things. Thank you Batteries and Bulbs. You have a customer for life. read more

Talk about quick service! I was literally able to make a same day appointment. My husband's phone screen has been cracked for quite some time and decided to find a place to get it fixed. The high rating for this place is well deserved. Took the iPhone in at 0830 and it was ready by 0930. If you schedule an appointment online you'll get $10 off the total price. This place is totally worth it. Screen repair for an iPhone 6s Plus came out to $105, a price you cant beat! read more

Cracked Iphone Glass....They made it brand new!! Stupidly taking my iPhone SE out of the Otter Box for my runs since it wouldn't fit in my belt, resulted in....drop...crack......put it off for two weeks as cracks grew......drop again the next week.....chunk of glass gone and now sweat coming through to the exposed iPhone SE parts. I love the IPHONE SE, its small and stealthy. I dreaded having to get a new bigger phone or shelling for a used iPhone SE. Batteries Plus+ made this phone look....wait "look" isn't good enough...Flawlessly brand new!!! Impeccable. I went with them because it is a corporation and not some shady place that I wouldn't feel comfortable leaving this valuable device. Come on, I'm not dropping off something with so much data and personal information including my Yelp account and selfies to one of these weird sketchy shops. Batteries Plus is clean, the staff was extremely friendly and carried the utmost professionalism that I was seeking. They were open early 8:00am and I felt comfortable with them holding this pot of data gold. I had some trepidation when dropping it off when they said, "wow, this is really messed up." Then the clerk says, "it will be done in 45 minutes." (I scheduled online and received $10.00 off). When I came to pick it up...My God!!! I had a brand new phone. Seriously, I thought they ran to Apple Store and got me a new one. My spouse, co-workers, and friends couldn't believe how new it looked! Back it went into the Otter box where it will remain and a visit to REI to get a bigger running belt. Batteries Plus is LEGIT! Hope I don't have to go back but if needing a cracked screen fixed...this is the ONLY place I will take it!! read more

Batteries Plus - This is exactly what it looked like (found this online). - Auto Parts & Supplies Near Me - Virginia Beach, Virginia

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I'm not sure how you can tell if the battery is incorrect without opening the package, and only getting 4.00 for a return that I just purchase 30 minutes ago is unsat. I'm be sure to never purchase anything from your store personally or in regards to my job. Folks stay away from this place unless your looking to loose money. read more

Have been purchasing batteries from batteries and bulbs for years. Noticed a change in management and staff. Purchased a battery in March and it died after 6 months. Returned it and was told they had to check it out. Got a call from a staff person who said it was not eligible for warranty. I was told I had to read the fine print on the warranty. The ad said it was a one-year battery guarantee. Talk to the manager who was very dismissive. Had a similar experience with her when I was in the store when they were remodeling. Was told there was nothing they could do. Will no longer use them and believe this is related to changes in the management and staff. Was a wonderful place to purchase batteries in the past. Skip read more

My family member went to the store today to have her watch battery replaced. She purchased the lifetime battery replacement warranty years ago. Today was the first time that they didn't honor the warranty because the phone number provided now belongs to a business??? We have had that phone number for over 40 years. It is unfortunate that anyone can provide them with any phone number & they apply it to a new account. read more

Key Fob battery stopped working after buying the lifetime battery replacement at Batteries Plus. I took it up to the Virginia Beach Blvd store and they quickly replaced the battery, no questions asked. Thanks Battery Plus for your fast, friendly service! read more

Went in looking for battery. Duh. The person that helped me was kinda rude. Did not seem like they wanted to assist me or answer me questions. Too expensive ($32) anyway. Found same battery I needed at Sears online ($14) Free shipping. Cha Ching. :) This time shopped somewhere else. But they still have cool stuff. read more

I needed batteries for watches & a remote. I also needed a bulb for a buffet, a very unique bulb. I was able to get the batteries for all but one watch & I was told they would order from another store. The bulb size wasn't available but I was given a pack that was close & told how to determine if it could work or if he would need to try to order one. I will be going back to take care of the items. I highly recommend this business. read more

In can give minus star to this store. WORST SERVICE AVER Very very rude customer service. The guy on the counter treat very badly. I ordered two chargeable batteries which special ordered from the store. I paid $ 60.42 with my credit card on same day when ordered. I get a phone call after 15 day for pick up my order. I went to the store to pick up my order. The old guy on the counter simply say there is no order in your name. I saw him my credit card which was use for my order and my phone number on my order still dined for my order. I told him one young lady (Krista Gaskin)took my order. He said no one lady is working in our store. then he found my order. After receiving my order the guy who give my package saw me the door and said get out from the store. He you use very very bad words. I will never go to this store in my life and don't recommend this store. read more

I went to have a key cut on a new FOB. They screwed up the cut wrecking the FOB and then would not even refund the Cut fee..... Not to mention ruining my new FOB. BTW for mst vehicles programming a FOB is stupid simple. Look up how to program the FOB for our vehicle before paying these guys $$$$$ read more

Buyer Beware , The Batteries Sold here are all Knock off's , They Last 3-6 Months, Owner Always has an Excuse as to why they won't Honor the Warranty !!! read more

Bought two OEM '12 Honda Civic Sedan Key FOB Replacements online from another website, but took both of them to Batteries + Bulbs to get them cut & programmed. Had a heck of a deal as Jim was a true professional in helping me a customer. He was very patient with me and knew what he was exactly doing when it came to cutting & programming my two Key FOB Replacements for my '12 Honda Civic Sedan. Definitely coming back here should I need to have stuff like this done again or recommend others to get their Key FOB Replacements done at this place. read more

Let me just get this out of the way... They're expensive. In my personal opinion, to expensive. However they have a battery for ANYTHING you could possibly need a battery for. I was on the lookout for a battery on a 7 year old laptop and they do have it available for over a hundred bucks. I'm not paying that. So if you don't mind being taken by the short hairs this could be the place for you. What I do recommend before shopping with Batteries Plus is doing a little research on the battery you're looking for and then using their website if you decide you want to get your battery through them. Do a Google search for "batteries plus coupon codes" and then you can find a code to enter on your order at their website. You will definitely save a few bucks over using their retail locations. read more

I don't know why this place doesn't have more business... or maybe, the batteries are just that good that it's a one hitter quitter?! Sure, all I was looking for was a battery for my home security system, but when I walked in, I didn't expect to entire another dimension of power storage options! With the latest app that came out that drains your battery like a vampire, you know you need an external powerpack! Get on in there and check them out :D read more

Friendly, professional staff and quick service within the time they said it would take. My screen coloring did look a bit different I could instantly tell, but what can I expect..now I am used to it. They do have good pricing and are efficient. read more

Jarome has poor customer service and moves slow as pond water. Brought my watch in for battery replacement. A 10 min fix took 45 because he was moving so slow. Another guy had to come out and take over. Would have given 5 stars, not today. Then to top it off he did not put the correct battery in the watch. read more

These people are dishonest. I purchased some emergency lights on the website. It offered a discount for buying 12 so I went ahead and ordered 12. The discount did not show up in the cart. I called the VB store and they said go ahead and purchase it and when you pick it up we will give you the discount. When i went in the refused to give me the discount. When I said i would cancel the order they would only give me 75 dollars back, claiming that was all that was paid. The batteries had never left the store. They are thieves. the full 251 dollars was on my credit card. I will get my money back from American Express but want others to know about the stores dishonesty. read more

My daughter smashed her screen on her phone and of course her world was ending. It was covered by insurance but we would have to send it away and bored teenager for a week. But batteries plus repaired it in less than 1 hour and now happy child. Plus it was cheaper than the deductible on insurance read more

Warning post DO NOT BUY a car battery from batteries plus they include a warranty but their warranty is trash. You have to give them your car battery so they can test it for 24 hours so you are left with no battery which means no car. I had an issue with the battery last month took it to autozone they tested it said I had a bad battery (a dud) even though battery was fully charged it wasn't putting out the min voltage causing my car to just randomly shut off in motion and restart (very scary). Talked to dealership they said the same thing when I described the issue. Took it to batteries plus they couldn't do anything at the moment I would have to leave it overnight. They called me the next morning told me my battery was fine. Now fast forward a month later today I was getting a oil change they test the battery it tells them even worse results then autozone with output but still fully charged. Take it back to batteries plus and tell them I don't have time for your test that obviously is wrong give me a new one since I'm in warranty they tell me they can't they have to have it for 24 hour testing. Lesson learned I will never buy a car battery from them again could've paid the same amount for an auto zone one that the auto zone rep told me if they're batteries would've given them that reading after a quick 15 min test they would've immediately replaced it. Store manager didn't care wasn't helpful and didn't want to give me owners info until I threatened to have a lawyer contact them for a refund. SAVE YOUR TIME AND MONEY BATTERIES PLUS IS A SCAM read more

This place is great. If you need a battery get your butt here. They will keep you energized!!! . I got a new battery for my car key, and it came with a life-time guarantee. Can't beat that deal!!! Happy. read more

I am SO VERY PLEASED with the service at this Batteries Plus Bulbs. My Dell laptop gave me messages that my battery was nearly dead and I needed a new one. I took the laptop in, and Carlos examined it and guided me in the battery ordering process, as these are not in stock, and then when it arrived, he installed it for me (whole laptop had to be opened with screwdriver and changed) and told me it would take 30-40 minutes to replace, so I shopped nearby but returned early and it was already done. He greeted me with success, opened my laptop to show me that the PC worked well now, then took time to show me the old, blistered battery which could have ignited or leaked, and gave me suggestions to avoid future issues, like not using while plugged in, using battery down to 10% before recharging, not leaving charger plugged in. He was very patient and pleasant and professional and made me feel very valued, and the price to put the new battery in was just as he promised, $40. I was extremely pleased with Carlos and his excellent customer service at BPB. read more

I went out of my way to find a store that could program my key fob for my vehicle and found Batteries Plus Bulbs. I emailed the store manager, Derek Lewis on 5/7 for store #220 located on Virginia Beach Blvd to check the pricing of this service. I was told $60 and also advised the following directly from Derek: "Your car requires a factory pin code in order to bypass the security system. We can retrieve that code but need you to here to do so. Documents needed are registration and drivers i.d. to whom the vehicle belongs to." I went to the store today 5/9 for this service to be done only to be told by the store associate that they cannot retrieve the code because their program that enables them to obtain the codes expired. I mentioned that I had been emailing the site manager about it and the store associate stated the store doesn't email... Really???? This was 20 minutes of my day wasted. How do you as a store manager not know this information about the store you're "managing"? Also, the store associate suggested going to the dealership for the cherry on top. Duh! I know they can do this service for me but of course you have to have an appointment! I was willing to give $60 to Batteries Plus Bulbs for this service though. First and last time ever going to this place! read more

At first I was happy with the work they did when they replaced my screen and then sold me a screen protector that " takes the damage in replace of the phone screen" another charge for that. Then 2 days later my screen went black so I took it back because paper work said 90 day warranty! Sure enough they fixed it so to protect my phone I put the LIFEPROOF CASE BACK ON AND THE SCREEN PROTECTOR UNDERNEATH.... double protected right??? WRONG!!!!! Dropped my phone from the couch to the floor thought I had a dog hair between the case and phone so I took it apart and damage was much worse than I thought! Called company and they said that they were not going to honor 90 day warranty and wanted me to pay another $115.00 there warranty states they use used parts and that's why my screen went black. Don't go there you're just going to be experience problem after problem and be taken for a ride read more

I have a watch fetish and adore collecting watches of all price ranges and descriptions. Always I have been enamored with time pieces - perhaps dating from my early years having had an amazing mother who was obsessed with arriving on time to every and all events! Since her passing in the early 90's, I have been collecting watches and taking great joy in thinking about how well I was raised. Wearing watches is a part of my daily existence, so needless to say I have many watches to choose from. When I took inventory of my watches, I discovered that many were not working. This is when I decided to go to Batteries Plus. I had been there once before and had been pleased so I decided to bring my 12 watches there for service. Upon entering the building I was greeted by friendly staff who took excellent care of my needs. I left the watches and returned in a day or so to pick them up. Much to my surprise I discovered my 14K gold Vicence had a cracked bezel. The staff was horrified that they had not looked more carefully at the crystal on the initial visit and also that they had not noticed it was a 14 K gold watch. Most companies will not work on expensive watches for just this very reason. Finding jewelers who are able to replace cracked bezels is nearly impossible and the expense involved can be quite costly too. They trusted that I was honest and took me at my word, searched high and low to find a local jeweler who could repair the watch. When they realized this was not going to happen, they offered to make restitution on the watch. After contacting QVC and finding the cost of the watch in today's current market I couldn't fathom asking for them to replace it. QVC gave me the name of the importer and noted that they could replace the bezel for around $35.00 plus shipping and handling. Batteries Plus was delighted knowing the watch could be fixed just like new and for a lot less than they anticipated. The manager, Mike, took it upon himself to ship out the watch and called me immediately when it returned. The entire process took a little over two months, but in the end both parties were satisfied. If every you need a battery of any type please look no further than this establishment. The staff at Batteries Plus are professional, personable and extremely reliable! They are knowledgeable and prices are quite reasonable. Just make sure to tell them that I recommended you go there. I can never thank them enough for a job well done for me! Not only did this company stand by their word, but they went out of their way to provide me with a new crystal that they inadvertently cracked when replacing a battery on my 14K watch. They send the watch away to a company in Pennsylvania to have it replaced. read more

Mike certainly didn't want our business. Was completely rude and condescending when we went in to get an estimate for a phone repair, as if he were offended that we would bring the phone in in such a state. The estimate was $150 over the other estimate we got. Maybe they are good at batteries and bulbs, as their name implies, but if they don't want to repair phones they shouldn't advertise as such. read more

If you ever need an odd sized battery, they have it. Not the cheapest place in town but they have exactly what you need and good customer service. read more

My Samsung Galaxy S5 began to leak the color purple on my screen. It was as if I had drawn on the screen with a sharpie. Within just 30 minutes, it got significantly worse. I researched the problem, and read that it's an issue with the LCD and I would need to have the screen replaced. I contacted this store and they said the exact same thing. They quoted me $119. I called a few other stores who quoted me $170-180. I brought in my phone and it was to done in 45 minutes. The employees were nice and helpful. The reviews for the store are better on Google than on yelp. If I had read the reviews on yelp first, I would not have come. I'm sure glad I did. read more

While on vacaction in Virginia Beach, I brought my iPad to this store to get the glass replaced. They offered a six month warranty, and I figured that if it wasn't repaired correctly, I could bring it back on my next visit. Well, it wasn't, and I live in Texas.... so.... when I realized it had a nationwide 6 month warranty, I brought it to my local Batteries plus, since I wasn't going to VB within the time frame. My local franchise sent it to corporate to be repaired correctly, and corporate deemed it unrepairable because the home button was literally slashed during installation and it was not sealed, causing dust to be under the screen as well. When my local franchise called the VB store, they denied the claim, and the manager Derrick, was pretty rude about the whole thing. Luckily, my local BPB was SUPER helpful. He explained to me what had happened during the first "repair", and how we could resolve it. After a call by me to corporate, and my local guys help, they are replacing my iPad with a used, but working iPad. I guess it goes to show that franchises are only as good as the management and employees. I highly recommend my local store in Arlington Texas, (fielder Road location), but definitely NOT the VB location read more

Don't buy your lawn mower battery from them. I can't even tell you how disappointed I am. Last year on 4/21/2018 I purchased a lawn mower battery from Batteries Plus Bulbs. They have me in their system. One year later and the battery doesn't work. I had my lawn mower serviced and the battery would not hold a charge. The battery cost me over $100. They won't do anything other than charge it again and see if it will hold a charge. Which I already know it won't. Update just got back from Walmart. Under $30 with a $12 core fee. I wish I would have known about Walmart last year. Moral of the story....don't waste your money at Batteries Plus Bulbs on a lawn mower battery Walmart is 1/3 rd the price and they stand behind their products. read more

They helped my 93 mother, who is a REAL environmentalist because she never throws anything away, fix her old dustbuster. This saves money and really helps the environment. Don't throw away those old cell phones, flashlights, high intensity lamps - these guys can keep them running. Clean, well stocked shop, polite, smart employees. Stop in there. Highly recommended. read more