Excellent customer service they let you know what's wrong via a computer app and you can approve or…read moredeny the service.. They stay busy because they are best shop in RMT

We were hauling a trailer for the first time with our pickup truck and the transmission high…read moretemperature light went on. We stopped here at A-1 Brightside and they put the truck up on their lift and checked the transmission fluid. Fluid level was fine so they did some on-line research to avoid having to do a complete transmission analysis and gave us some very good suggestions. We tried those for the rest of our trip and the light never came on again. Very nice, respectful and the best was - NO charge. They said no charge as all they "really" did was check the fluid level. I'd go back there any time if I'm traveling through Rocky Mount and need transmission work. Thank you !!

Five stars for Gerber Collision & Glass Rocky Mount (only because we couldn't give more)! After…read morestriking a deer on I-95 South (over five hours from home), our insurance company directed us to Gerber to get our car back on the road. The damage was extensive, and we were worried that our vehicle was beyond repair. After completing a careful inspection, the Gerber team came up with a repair plan and proceeded to do top quality work. It was clear that the safety of the vehicle was their top priority - and some of the modern electronics in our car made that challenging (e.g., distance sensors and lane detection sensors were all impacted by the accident). The Gerber team repaired it all, thoroughly tested the vehicle, and got everything back to fully working order - as good as new! The car looks fantastic and handles great after the repair. Throughout the process, the team coordinated with our insurance company and kept us informed about each step along the way - terrific communication and service from a shop that really cares! If you find yourself in need of top-quality collision repair, you can't do any better than Gerber - Rocky Mount.

Reviewed this place prior to my appointment solely based upon the quote, phone service…read moreprofessionalism and etiquette based upon my impression. Having fulfilled my appointment. I'm am even more impressed with the entire staff. Attention to detail and knowledge within your field will always garner my respect. Going above and beyond however, deserves special accolades. Shop here. Don't bother with anywhere else. Period.

It is a cliche isn't it? The car repair shop that takes advantage of its customers which is why…read moremost people trust reccomendations for such needs. I trusted a friend for just such a reference. Unfortunately I ended up experiencing the cliche. After getting an estimate that was supposed to take 4 days it ended up double that time and about $200 more than the original estimate. Now this repair is due to an accident I was in which wasn't my fault so the other party's insurance company is paying but due to the extra days I ended up paying out of pocket for the rental car because the insurance company didn't approve the "supplementary" estimate of additional work. The communication between the shop, myself, and the insurance company was horrible mostly due to the mechanic working on my car. Also, when he told me it would be ready I showed up and it wasn't. So I had to continue waiting (and hoping not to have to pay for another day on the rental car). Overall this experience was horrible and sadly supports the cliche of the shady auto shop. I wrote this review as I was waiting for my car. When I picked it up the owner did give me some cash as a way to apologize. However, it should never have gotten to that point. Why not just do the job as promised in the first place and if it will take more time then take care of any inconvenience it causes the customer.

Always amazing people and work…read more Will return! I've been there three times Very knowledgeable and honest

This is NOT the same Don's Body Shop anymore. They replaced a front bumper and did not know how to…read morematch the paint. They said because the bumper is plastic and the car is metal, the colors will not match. They said that they used the original color that was originally used on the car. They also said that the car had been repaired before. Excuse after excuse for not doing it right. The colors did not match. Even the insurance adjuster said the colors did not match. After I pressed the issue and told them it was not acceptable as is. They agreed to repaint the bumper. Now the bumper matches the car. However, they would not pay for a rental car for the extra four days it took to make the bumper right. The receptionist is very friendly. However, Greg should not be in the customer service business. He would not admit that there was a mistake, never apologized for my inconvenience, and never even said thank you! It should have been right the first time. I told the receptionist that I was going to write a negative review about my experience and about how Greg was so rude, unprofessional, unwilling to make things right, never apologized, and never even thanked us. She said he is a character. I would have asked to speak with the manager, but, He Was Sitting In The Same Room and heard everything that was going on and Never offered to assist or speak with me!! I have used Don's in the past with much success. However, I will not be bringing them my business in the future and I cannot recommend them. There are many good choices of Body Shops in Rocky Mount, Stay away from Don's. (Insurance paid for the rental car for the initial work to the car. However, of course, they would not pay for the extra four days to repaint the bumper that was painted the wrong color by Don's. I believe Don's should have paid for the rental car as this was clearly their mistake) See pictures below of what they thought was a good job, and refused to make it right until I said it was unacceptable and refused the car until it was right. After a lot of back and forth, they never returned my calls, the car is finally fixed with matching paint. Note, that they Never called me to inform me of the progress of my repair or the lack of progress. I had to initiate every call. Even when my car was ready the second time, I called to see if it was ready since it was already the forth day of a 3-day repair. I was told that they are pulling it around right now. LOL I really doubt that. Show less

Poor customer service. I took my RAV4 to them after hitting a deer. They lied to insurance saying I…read morepicked up vehicle on the January 14,2026. Which I had not. When I went to pick up on the 19th the bumper they had put on had paint popping off. They had not even secured the bumper to the side of the vehicle. it was loose and popping off. The main thing that pissed me off was that they scratched up my whole hood and refused to fix it. I would not take another vehicle to them due to poor workmanship, lack of concern for the damage they caused to my hood and refusal to fix what they damaged. Beware- don't take your vehicle to them for anything!!!

The team at Joyner did an outstanding job fixing a dent in the front of our vehicle. Great…read moreservice, great team. Car returned clean (detailed) upon return. Great experience Thank you Darren McQueen

I had an almost impossible problem to fix. My car had a leak that allowed three inches of water to…read moreget in. They fixed it without having to total it and cleaned it up like brand new. They replace all the carpeting and found many sources of leaks in my 2004 Lexus. You could not ask for better service and great work. Thanks. Cheri Miranne