I've been patronizing this Batteries Plus location for about 15 years and just made a trip through…read morethe epic 2026 ice storm today. That's when I realized I'd never reviewed them before. And while 288 Google reviews average a respectable 4.6, the few dozen Yelp reviews with a sub-four average are unfair and fail to do this store justice. I've always been treated with professionalism and friendliness here. Unlike a car repair shop where you might be chastised for knowing nothing about the automotive world, there is no judgment at Batteries Plus for being battery ignorant. With a little witty conversation and expert knowledge, they'll find just about any battery known to the human race, and even install it as well! And believe me, I've brought in some challenging items. Speaking of automotive, they even offer free installation of car batteries bought there, something that's saved me on several occasions! I just brought in a scale today, with the employee immediately identifying the type of battery at a quick glance on my fifth step into the store, even before opening the compartment. Grabbing the product from the shelf and emerging from the back room with a set of every conceivable speciality screwdriver on the planet, he adeptly unwound the tiny screw, switched the batteries with a flick of the wrist, and finished the transaction. Efficiency, expertise, and encouragement defines every employee here, and I'll remain a loyal customer for life.

Just had a bizarre exchange with person at cash register during a pick up order of which there was…read moreconfusion. Perhaps the worst customer service in the history of customer service ! When I referred her to website for clarification she refused to look saying ' I don't buy stuff on our website ' adding with a final statement ' I just push buttons here' HIGHLY recommend avoiding this location until a responsible persons are found. I'll try to catch her manager this week and hope he/she looks at the company website and doesn't "just punch buttons"

Store manager and assistant store managers take great pride in doing hard work. They are…read moreprofessional, courteous, knowledgeable, and know good customer service. Their expertise in the car part industry is unparalleled.

Very impressed with service at this location. Friendly and very knowledgeable. I will be a repeat…read morecustomer. Paul

Very friendly staff, wonderful customer service, and quality repair ability…read more My smartphone had water damage, and they went above and beyond to get it running again so I didn't have lose my photos and contacts. Highly recommend.

This store was badly needed here in our area. They carry almost any kind of battery or bulb you can…read morethink of. If they don't have they can find it! Located at the Glenbrook Shopping Center so easy to locate.

Service was faster than expected when I took my son's phone in to have the screen replaced. Check…read morein/check out took a while, but the work itself was faster than estimated. Definitely recommend!

The dude with braids, David, was fantastic. He gave me a great price and had the phone returned in…read moreunder an hour. Bonus points- I called the store first, and had them quote me a cracked screen and a charging port. When I got to the store, they suggested cleaning the port first, which they did for free, and pulled out so much lint I was shocked. I figured I'm a pretty clean dude especially with electronics and I couldn't believe how much lint they pulled out of that tiny iPhone port. When they did that, I figured I had enough left in my repair budget to get the battery replaced, which they had in stock, and they threw in a steep discount for the two services. I'm very happy and will go back there without hesitation.

Mister TOM . Bring my iPhone 11 here I was trying to fix myself but had bad screw he help me to…read moreget it out and all. I wasn't expecting so much help. His a great technician . I would definitely come back here again since we are new in Gallatin . Also find out they work with phone insurance replacement that I didn't know . Win win . Thx u so much Mr. Tom

I tried to return a battery that we had a problem with within a very few days. We were told there…read morewas nothing that could be done because it was the same battery that we had purchased from them previously. This one, however had gotten hot and had begun to smoke after it was used. They said they couldn't do anything with it because they couldn't sell it to anyone else. After contacting the person that sold the vehicle the battery was for, we found out that the first battery they had sold us was incorrect and therefore they replaced it with another incorrect battery. This one caused a problem because the bike was actually used, unlike when we got there first battery. There was no testing, no offer of warranty or replacement, or return of purchase price even though this was returned to them with receipt within a few days. The customer service person was trying to be nice, but clearly was not empowered to do anything to correct the situation. The ownership at this franchise of clearly Only Concerned About Their Bottom Line.

Chris helped me with some electrical issues in my truck. He was more than fair. I always get my…read morebatteries from them. I think they outlast the original batteries! Thanks Chris!

Do not deal with Alex or any one at this place for that matter. He is dishonest and will do…read moreanything in his power to not honor the warranty on the horrible product he calls batteries. He also has a temper and does not care for his loyal customers. Besides this place is going out of business soon anyway.

Awesome, my check engine light was on. I quikly stopped by to get a Free diagnostic, with my dogs…read morein the car, they still did the reading, whew. Helping me out without making me feel stupid because I know a little but not much. Considering I have left auto places before feeling very inferior. They helped me find the problem, get the parts, walked me through it, giving me confidence to where I was able to fix the problem at home. Super awesome!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Nat and Andrew were extremely helpful and knowledgeable. On top of that they were a joy to talk to…read moreand definitely made my evening. These two definitely earned my business!!! Thank You,

I was at your Smyna store today, my battery was dead in my Dodge truck. I bought the battery there…read morein 2021 and it had two bad cells. I bought a battery (183.00) and the assistant Mgr was about refund my money because he didn't have a 12 mm socket. He was putting the cables back on to send me somewhere else. I ask where could I go and said Mt Julet. But thanks to Andrew Kroger came out and took a crescent wrench and uninstalled it. I want to praise Mr. Kroger for taking care of me....almost lost a good customer over a 12 mm socket! Thank you Andrew Kroger!! 5 stars because of Mr. Kroger!!

Easily the greatest costumer service experience of my life! I came in with an old digital camera…read morethat had been sitting dead for 10 years that I couldn't get to charge, and instead of just selling me a new battery they tried a few different things to get the old lithium battery back up and running. When we realized the charging cord I had didn't work they pulled out this battery charger that adapts to different sizes and proceeded to check that it all worked and then sold it to me at 2/3 the price. The shop is also really clearly organized and clean, very easy to find things if you aren't in the mood for asking a bunch of questions like I was. If you are thinking "I'll just buy it on Amazon" try going here first! Places like this need to stay in business, and their expertise is way more helpful than just ordering something you THINK will work

Because not every review can be craft cocktails and Dubai Chocolate. Sometimes you're running…read moreerrands on a Saturday and you have a very specific, adult, boring need. And you want the right thing. AND you don't want to spend a lot of time or money. Connecting to local (franchises) businesses can take many forms. The Jelps is the place to answer the questions and find the things. Find the things. So, despite working in and around 0's, 1's and dot coms for a significant portion of my life, when I can be a Luddite, I am all in to an analog way of life. It came to pass that one too many nights of letting my nine-year-old phone charge overnight led me to the consequence of such action. My battery wasn't holding a charge for a good amount of time. Ergo, Battery Plus. Knowing that a Nashvillian can find d@mn near anything h/she/they need driving down Nolensville, I went in search of the BP to cure what ailed me. Parking was easy (a key data point in Glencliff) and the clerk who helped me was knowledgeable and nice... and a bit shocked at the age of my phone and that the original battery had held up for so long. He walked me through my needs and wants and I picked a battery that will (hopefully) do the job for another [redacted] years. I now know not to leave it plugged in all night. Progress!