This is the first negative review I've ever written and I know how important reviews are when…read moremaking a major purchase. Please know I've done my best to write this with respect and honesty, as I have email and phone records to support my claims. My experience with Alexander Automotive was so troubling that I felt that I need warn others. Throughout the process, I was lied to, and crucial information was deliberately withheld. There are several concerns that appeared throughout the process, such as speaking negatively about another dealership (Cool Springs Toyota), but I will focus on the two major issues that is intended to help others reconsider doing business with this dealer. The first major issue was the blatant lies about the condition of the truck. Allan, the GM, assured me the Toyota Tundra I was interested in was "immaculate" with no rust. However, an inspection by another Toyota dealer revealed severe rust problems, with parts suspiciously painted over to hide the damage. The inspector went as far to say that he himself would not buy this truck. The second major issue was the withholding information about recent severe damage to the truck. When I requested the vehicle history, the CarFax report provided by Alexander Automotive omitted a recent severe accident that caused structural damage. My independent vehicle history check revealed the truck had "severe damage to the structure" from an auction purchase just a month prior. This blatant omission is deceitful and unacceptable. While their communication was prompt and polite, their deceptive practices overshadow any positives. To anyone considering buying from Alexander Automotive: beware. The lack of transparency and dishonesty I experienced were shocking. If I had trusted them, it could have caused serious financial harm to my family. If you value your money and trust, shop elsewhere. Avoid Alexander Automotive at all costs.

Dane was outstanding and worked very hard to make the buying experience hassle free and low stress…read more Would buy from him again in a minute. You can trust these folks.

Good luck goood luck and keep us updated on the progress of the good things and good things aheadread more

I swore after the last time i was lied to here i wouldnt be back…read more Unfortunately they were able to get the truck i wanted. I put a deposit on it after they promised a delivery date. And sent me the buyers order. Check in on delivery. They screwed me around saying they were trying to find me a a truck like it. After i threw a fit they were able to get me one JUST LIKE IT??? I ended u​p checking the Vin and it was the exact same truck. They ended up driving it here from Stlouis so it had 300 miles on it when i got it. I know it dosent sound like a big deal but the shadyness of the whole process was ridiculous. Ive been back several times for warranty work. Some of the advisers are plesent to work with some are very dismissive. Most issues have been fixed. Im sitting here waiting for someone to look at my windshield now. Said they will let me know something in an hour? To look at a windshield. With an appointment. Never again.!!!!!!

I had an excellent experience purchasing a car here with Jeff Dawson. I recently was in my first…read moreautomobile accident and that vehicle was totaled, so we were in a bit of a time crunch. Jeff assisted us in test driving and looking into several models on the property and found me exactly what I had in mind when I came to the dealership, at a great price. He was honest about features that would be more beneficial to me vs not. We were in and out of there in just a few hours with a beautiful Lincoln Nautilus. I had a nightmare experience at another dealership in Gallatin, closer to where I reside, so driving out to Franklin was definitely worth it to me.

Was impressed with the customer service at this location. Was greeted right away by the…read morereceptionist and met with Jeff Dawson. He was very helpful in finding exactly what we were looking for! Great to work with and great communication. After we purchased our Lincoln Navigator before leaving the lot he took the time to sit with me and go through all the technical things answer any questions I had and helped me set up my new car.

Wonderful service and very competitive pricing of repairs and accessories. Best dealership in…read moreMiddle Tennessee

I wouldn't send my worst enemy to this store. They literally don't want to sell cars. I bought a…read morecpo 2015 Durango from them years ago when Matt Horn was the GM. I've had it serviced at the store numerous times. I consider David Beasley, the service manager, a friend. (He owns 34 pairs of Jordan's). I tried everything to buy a new (to me) vehicle from them while I was getting my oil changed a few weeks ago. They acted like they thought I was joking. I went and bought another car from another dealership and then came back to try to sell them the Durango that I bought from them. I took it to them on Friday February 20th to see if they'd purchase it. After all, I get emails and mailers from them all the time saying they want to buy my Durango. Well, the used car manager took a look at it and then proceeds to have the salesman tell me it's not something they'd be interested in purchasing. Fast forward to today. Carvana just picked up my Durango and brought a check with them. Easiest experience ever!

Had a very smooth experience buying a brand new vehicle recently from Nelson Mazda. I had been…read morewanting to take a look at the cx50 hybrids having driven 2 cx5s for the past 13 years. My in-laws who live locally let me drive their 2025 cx50 hybrid and I knew I had to have one. I walked in to the dealership on a random Tuesday and Drake greeted myself and my husband and happily agreed to show us the inventory and go over pricing. We were in a time crunch the first day stopping in so I searched the inventory online for the white exterior I wanted, and when it didn't pop up, I texted Drake who said he could do a dealer trade for the specific colorway I wanted. As soon as I said I was interested in proceeding, Drake went to work for me. The very next morning he texted me that my car was ready for me to pickup! It must have been fate because that was my birthday! Tate helped us close the deal because Drake's shift ended earlier than I was able to get there, but ultimately I was able to drive my new car home on my birthday. I noticed a warped all weather mat on the back seat at the time of purchase and was assured that it could be molded straight. When I got it home however, it was clear that something under the mat was uneven because it folded/warped each time the seat back was placed upright again. I took it in and despite me and my husband initially making bit of a scene, Baylor helped us get the underlying problem fixed and had his team reshape the mat so it looks brand new again. Thanks to the team at Nelson Mazda. I couldn't love my new car more.

Updating my review for the maintenance portion only (I ended up purchasing my vehicle elsewhere…read morethrough a broker). I was very pleased with the service provided. This was my first oil change and while I was in the waiting area they sent me a video with a summary of the things they did and checked on my vehicle. I really liked that because Im a visual learner and I was able to understand what was done to my car. Customer service rep was very professional.

GREAT SERVICE. I was traveling through Tennessee on business on my way back to Colorado. Around…read moreFranklin, the Malfunction Indicator Lamp illuminated. I pulled into Hyundai dealership at 8:30 AM and was fortunate to meet JJ Moson, a Service Advisor. I shared my situation with JJ and he said they had over 85 appointments for service on this Monday but he would see what he could do. Not only did he fit my car in for a a replacement thermostat, he got the Palisade repaired and out the door in a few hours. The whole repair was under warranty so there was no charge. I am grateful for the incredible service I received and I am not even a regular customer at this dealership. Thank you to JJ Moson and Hyundai of Cool Springs for getting me back on the road so quickly.

Don't get your car serviced at this dealership. They ruined my oil filter housing and refused to…read moretake responsibility for it. Take your car to a dealership that has competent service technicians.

Best car buying experience ever! If you are interested in owning a quality vehicle (Honda), go to…read morethe quality people at Darrell Waltrip Honda! This sales staff treat you like a friend and the entire process was quick, easy and comfortable! -A happy satisfied Honda owner

Great car buying experience until they have your money…read more While I was closing the deal in the finance office my car was back in the detail shop getting scratched. It was then delivered to me with a huge scratch which the sales advisor tried his hardest to not call attention to while screwing in the license plate (photo attached). I then waited several days to hear back about them addressing the scratch and items on the We Owe that we discussed in the deal. I called in and was told my sales advisor would call me back... nothing. I called back in 2-3 days late later and my sales advisor actually calls my back. Asks what day I would like to schedule to bring the car in. I recommend some days and he tells me he will get with service and let me know. 2 weeks go by. I called in. He apologizes and tells me service was supposed to call me, but didn't. The day before dropping it I am coordinating with my sales advisor to get a loaner while they have the car as it is my wife's car and she is pregnant. After a lot of back and forth I am told they will address 3 things and have a car ready for my wife 1. Fix chips in the windshield 2. Fixes the scratch they made while detailing the car 3. Install a trailer hitch. When my wife shows up in the service bay they tell her they don't know who she is AND SENT HER TO THE SUBARU DEALERSHIP, as the car we purchased was a Subaru. The service advisor as Subaru had to get everything figured out before sending her back to the Honda dealer. She is told there is no loaner car ready for her and they would not be fixing the windshield that visit as promised. They take an hour to get her a car and then we don't hear from the service advisor all day. He leaves early never updating us that they would have the car another longer than expected. I called in before service closes and find out that they didn't finish the work on time and they might charge us for the extra day of the rental they put my wife in. A sales manager finally agrees to cover the rental and also since they will have the car on a Friday. When their key guy is there, they will also make the key copy that was also included in the We Owe when we made the deal. We show up Friday, car is still scratched and no key was made. Sales manager kept interrupting me and not letting me talk when I was explaining all this to him. They have truly NEVER delivered on anything they have promised and I have had to initiate every communication. Should have bought from Subaru.

I hate to have to do this, but I want to issue a "buyer beware" to my friends in Middle TN to stay…read moreclear of Franklin Chrysler Dodge Jeep Ram. We purchased a pre-owned Hyundai Palisade in November as our nicest and new-to-us family vehicle. 6 weeks later we discovered that it had burned through 6 quarts of oil. A professional inspection revealed a significant internal engine defect. An employee with Hyundai shared that it would've been almost impossible for them not to be aware of an oil consumption issue of that magnitude. It points to either negligence or deception. When we contacted Franklin CDJR, the gist of their response (via Matt Snow, the Sales Manager) is that the vehicle is not now their problem. (Oh, they did offer to buy it back at 70% of what we paid for it.) Dalton Johnson, the service manager, even admitted that in the car industry this is a "known issue" with this specific make/model, but when pressed, said, "not that we knew about it, of course." Of course. What we're left with is a family vehicle that may technically "run," but it can't reliably get our family home to Mississippi for Christmas. They may say, "Shame on you for not purchasing the warranty," but I think shame on us for walking into Franklin CDJ in the first place.

day before scheduled appointment that took 3 weeks to make, I'm informed that my appointment is now…read morecancelled. No apologies- just you have to reschedule because we are backed up. I explained that I'm leaving town the next day for over a week- and get "do you want to come in the next day"? ... oblivious to what I just told him. No thanks- I understand why your ave review score is 1.8! I'll happily drive further for better service!

First, let me preface this review by saying that not only do I not enjoy car shopping, I definitely…read moredo not enjoy car shopping at dealerships. I began my search by emailing the Pre-Owned Vehicle Manager Josh Epley about a vehicle that i was interested in. Josh promptly responded back to me, confirming the vehicles availability. I let Josh know that I was not somebody that enjoyed dealership shopping and I'm not a huge people person.. He assured me that he would team me with the perfect salesperson. That salesperson was John Yount. John is very eady going and no pressure. I test drove the car and John answered every question I had. He is very knowledgeable about the brand. Upon returning to the dealership, we negotiated the price and made the sale happen. That process was pain painless. I can honestly say I have never had a more pleasurable and positive, no pressure car purchasing experience. I dealt with Kevin in finance, and that process was painless and quick. I would say that Mercedes Benz of Nashville sets the bar. The vehicle selection is great, prices are very fair, customer service is stellar. I took advantage of picking up a few things from the parts department while I was there and received the same great service there from the parts manager, Dwayne. Despite the fact of living in north Alabama, I will be having my vehicle serviced at Mercedes Benz of Nashville. This dealership is definitely dialed in. Thank you Josh and John for an amazing experience and an awesome car.

I really enjoyed my experience at Mercedes about a year ago. I came in looking to get my Prius…read morelooked at in hopes of selling and even though it was run down, they didn't judge me for a second. They did a proper inspection, gave me a price and even offered to show me some good upgrade options. During the time, there were tax incentive options on electric cars so I decided to look at them. I fell in love with my EQB and the rest was history. I didn't feel pressured, I felt like all my questions were answered and I was treated with respect. Shout out to Zenel for helping me every step of the way, you're going to go far!

I originally left a one-star review because I was extremely frustrated with how my vehicle had been…read morediagnosed and repaired. I had spent approximately $5,000 on repairs that did not resolve the issue, and after only about 6,000 miles, I was once again being told I needed a new engine. From my perspective, I felt like I had wasted a lot of money. After posting my review, the new Service Manager, Wyatt, reached out to me personally. He listened to my concerns, treated me with respect, and never dismissed what I had experienced. More importantly, he took ownership of the situation even though he wasn't the manager when all of this originally happened. Wyatt worked with his technician to come up with a different repair approach. They performed Nissan's Dynamic Engine Cleaning procedure, replaced all four internal camshaft sprockets, installed new gaskets and related components, and worked with me on the cost. They even arranged transportation for me while the work was being completed. Most importantly, the van is now running properly. Customer service isn't about never making mistakes--it's about how a business responds when something goes wrong. Wyatt went above and beyond to restore my confidence, communicated with me throughout the process, and followed through on everything he said he would do. Thank you, Wyatt, for treating me fairly and working hard to earn back my trust. Because of your professionalism and commitment to making things right, I am updating my review to five stars.

This has to be the worst dealership around. Imagine your worst nightmare cars salesman and you'll…read morefind them here. They will quite literally walk next to your car as you're going to park and wait until you get out to start bombarding you with questions before you've even put your car in park. I came in for maintenance and that was a roller coaster by itself. I had purchased my 21' rogue from a family member who had a PMA (prepaid maintenance agreement) that I wanted to transfer. The service manager said "it was non transferable" and that was an answer straight from corporate. Well after an hour wait on the phone with Nissan of North America I got the real answer. You can transfer it and I will be doing exactly that. Now the cashier/ receptionist were very polite and kind and wanted to learn from this experience so it wasn't all bad. I also don't want to assume but I highly doubt the advisor even asked corporate. I will say once I finish my maintenance agreement I will no longer be visiting this Nissan dealership.