On June 18, 2024, I brought my 2012 Infiniti G37 to Morris Automotive after noticing a puddle of…read morecoolant under the car overnight. The vehicle is garage kept and not a daily driver. I also detected the smell of coolant. After inspection, Morris Automotive determined that the heater hose and heater pipe assembly needed replacement. The total cost for this repair was $898.22.
In early August 2025, the vehicle began emitting smoke, accompanied by the smell of coolant. I contacted Nick at Morris Automotive, who confirmed that the repair was just outside the warranty period but advised me to bring the car in for inspection. Following their evaluation, Nick informed me that the heater hose connector had come off and would need to be replaced, along with another coolant flush, bringing the total cost to $440.89.
A few weeks later, we again noticed the smell of coolant and visible coolant under the car. At this point, the issue was still within the warranty period, so we contacted Morris Automotive to report that the coolant leak had returned. By this time, we had spent nearly $1,200 on the repair, yet the problem persisted.
Around September 11, 2025, we reached out to Morris Automotive again to report continued evidence of a coolant leak related to the same area previously repaired. Nick advised us to bring the vehicle back in, assuring us they would "make it right" and we would not have to pay for the repair. After inspecting the car, he initially claimed they were unable to find a leak, but later called back to say they did locate a small leak. However, he stated that it would require additional payment to fix. Frustrated, we took the vehicle home, and parked it back in the garage.
On September 24, 2025, we returned to Morris Automotive and spoke again with Nick, who this time assured us they would handle the repair at no charge, acknowledging the repeated nature of the issue. However, on September 25, 2025, Nick contacted us to inform that the vehicle was ready--but the repair bill totaled $228.25. We paid it, hoping this would finally resolve the issue.
According to the receipts, Morris Automotive has now replaced the heater hose, heater pipe assembly (dealer-only part), heater hose connector, and rear coolant hose--yet the vehicle continues to leak coolant. To date, we have spent $1,567.36 on this ongoing issue without a successful resolution.
Although this matter remains within the warranty period, I hesitate to return the vehicle to Morris Automotive due to inconsistent communication and handling. One day, I am assured the repair will be taken care of at the shop's expense; the next, I am told that while I won't be charged the full price, I still owe a portion of the cost. This inconsistency has made it difficult to maintain confidence in the repair process.
