Can't really give them any stars, had an 8:30 am appt. on 3/17/2026 and no one showed up finally…read moreleft at 10:00 am. Even called the office number and I got a voice mail telling me they were either helping another customer or on another line. Left a message and I have still never received a call back!

It's easy to get good service and not come back to give a good review. So I will do better. Paul's…read moredeserves kind words for the great service they have given us on both our cars. I plan on giving them all my future service. Additional info - I just took my new used car to them because the brakes were absolutely crap. I had thought new rotors and pads all around would make it right again. The estimate was about 600 but strangely the next day when they started the work, I got a call from them saying I didn't need all the new parts and the eventual price was reduced to $173. Just got home and the brakes are like new. I am convinced these folks are the best most honest folks in the business. If you are in the general vicinity, you will want to know of the most honest family business you can work with. Kudos to them.

Alan was wonderful to work with. We kept him past his normal hours and he never made us feel…read morerushed. With 6pm closing times we found it hard with work to get there but he always stayed. He helped us negotiate a good deal on our new used car and get a fair deal for our trade in. I wish the sales manager would have come out and introduced himself and worked with Alan and us to save some back and forth time. Zachary in the finance department was also very friendly and knowledgeable in helping us finish the process. We did end up adding on the warranty thanks to Zachary helping us see the value. We were very happy with the service and purchase of our new car. We would highly recommend Alan and the Ed Martin Nissan dealership.

Destiny was incredibly helpful. We ended up at the dealership due to issues with our 2022…read morePathfinder. The service center had closed for the evening, but she stayed late, and set us up with a service rental, that she also cleaned for us. The administrative assistant at the front desk was also kind and helpful. When we are ready for a new vehicle we will head to Ed Martin.

This is my favorite store when I'm in need of something I come here first for parts. This is my…read morefavorite Pull-A-Part in Indianapolis, In.

when you call you get sent to the worst automated system I have ever experienced. When you ask it…read moreabout a specific part it sends you to their website where you will have plenty of trouble finding information on it, something that takes 5 minutes anywhere else takes 10x that here.

Nobody likes having to take their car in to the shop, but these guys make it as convenient as…read morepossible. I have purchased several Hondas here and always have my car serviced at Penske, too. Ultimately, the process of buying a car is just not fun. It takes a long time, there's a lot of waiting, and heavy decisions to be made. But they make it as smooth and painless as possible. I've seen Hebert and Cody, both a handful of times--and they're awesome! While they could easily take advantage of a girl who doesn't know what she wants, I feel like they look out for me and genuinely try to get the best deal. Last time, one of the salespeople gave me advice that saved me probably $100/month on my car payment. When I'm ready to buy a new car, this will undoubtedly be the only stop I make. The service department treats my car like a baby. They always keep me informed, prices are reasonable, and they are knowledgeable and efficient. I've had particularly great service from Brandon. Like I said--getting your car serviced is not fun, but they keep the waiting area clean and well stocked with complimentary coffee, water, and snacks. The waiting area is also quiet and reasonably comfortable. I honestly wouldn't even consider taking my car somewhere else unless it was an emergency.

Noticed that I had a headlight out last night and wanted to get it replaced immediately! I called…read morePenske to see if I needed an appointment and the friendly gentleman I spoke with informed me that I could just stop by. So after I got off work I popped in to get my light replaced. Andrew assisted me once I pulled into the bay. He was friendly and professional. He had assistance from another team member since I opted to have both headlights replaced. My service from Penske is always great, but this time it was quick and efficient... so quick I didn't even have to get out of the car this time. I highly recommend Penske if you own a Honda and need any service completed.

An excellent experience today…read more I came in for my usual oil change, and I was in and out in less than 15 minutes. The technicians were very friendly today. They were efficient and quickly completed the job. This was an all new crew from my last visit. I have had my oil changes done here for quite a few years, on both my personal vehicle and my work vehicle. I was used to seeing the same employees. I didn't recognize any of the employees this time, but they all did a great job. One thing I appreciate about Jiffy Lube is that they will refill your windshield washer and top off other fluids in between oil changes. I travel a lot for work and often run out of windshield washer fluid, especially in the summer due to the bugs. But they are always happy to refill it at no charge, which is a great value.

I've had an oil change and windshield wipers replaced. Very fast service done right. I like how I…read moredidn't even have to get out of my car. They do a great job for a fair price.

Simmons Automotive does solid work at a fair price. They kept our Subaru Forester going for 18…read moreyears and capably performed maintenance for which other repair shops closer to me deferred to a dealership mechanic.

We have been very happy with the service we received on our Kia. We are choosing to have Simmons do…read morea brake job on our vehicle also.

Was losing pressure in my tire. Attempted to air it up without improvement. Took it to Bell tire…read more They had to repair the tire because there was a screw in it. No charge. Had me in and out and under an hour.

I've been a fan of Belle Tire since they arrived in the Indianapolis market. Up to this point, I've…read moreprimarily dealt with the Castleton location. However, this particular spot is actually closer to my home and I knew today it was going to be closer to where I needed to do some other errands. Belle Tire was founded in Detroit in 1922. The name comes from founder Sam Waze naming the company after his wife (I'll let you guess her name). Belle Tire is fairly new in the Indianapolis region having arrived from 2016-2020. Around 30 locations are noted in the Indianapolis region including a Whitestown, Indiana training facility. Belle has sports partnerships with Detroit Tigers, Detroit Red Wings, Indiana Pacers, Indianapolis Colts, and Chicago Blackhawks. Belle is historically known for strong customer service and relationship building. The stores are also historically customer friendly a clean, comfortable waiting area that includes a computer kiosk, vending machine, coffee, and a unisex restroom that is also wheelchair friendly. With most auto repair places, accessibility is an afterthought. Belle has often gained my business because of its commitment to accessibility. This was my first visit to this location. It seems just a bit smaller than Castleton, though not by much. There are two accessible parking spots up front. I'd actually ordered my tires and paid online and set my appointment mid-week so that I could come in on Saturday morning. I arrived quite a bit early, however, I was able to get served pretty quickly. Business was steady but not what I would call busy. I like the option of paying online. While it doesn't quite eliminate the attempted upsell, it reduces the pressure since I'd already paid. As I pulled up here, I was a bit irritated to see two trucks blocking the accessible parking area. I was able to squeeze in, however, one of the two spots was completely blocked. That's unacceptable. However, I did get parked and did have a clear path to the curb cut. In most of my visits to Belle, someone greets me at the door. However, in this case one person was serving a customer and the other was on the phone. The employees were friendly and helpful. My reservation was identified and my tires were ready and available. I was a little nervous ordering online, however, it worked just fine and the tires were appropriate. I also was pleased that there was no issue regarding payment since I'd paid online. I was able to relax in the waiting area, though the store was a touch chilly. At one point, I think they finally addressed that. My set of tires was ready within about an hour. It was a reasonable time and I was completely fine with it. They did recommend a front alignment, though I opted to hold off to see how it drove. I also had an experience that made me not want to spend additional cash here. A person drove up in what was obviously a quite nice car and he was obviously a friend of the place as both people working the counter went out to look at the car. That's fine (and it was quick). However, he parked (illegally) in one of the accessible parking spots and I was a bit bothered the employees didn't detour this. I think it was especially noteworthy since a disabled customer was in the building. Fortunately, he didn't stay long but considering the spots had been blocked when I arrived this really indicated a casual attitude about accessibility. This, in turn, directly lost them the sale of an alignment. It also is why I'm dropping a star here. I will give kudos, however, that the person who worked on my car parked it right next to the curb cut when he was done. I'm amazed how often this doesn't happen and I end up struggling to get in my car. So, bravo for that. That said, most other aspects of this experience were fine. I'd say this location is a notch below Castleton. However, my general impression of Belle is that it remains one of the more customer friendly companies related to autos in the area. Since Belle came to town, I haven't even thought about Firestone. Would I come back? Probably. However, to be honest I'll likely head back up to Castleton as it's simply a better experience and the devotion to accessibility when I've visited has been strong. This was a good but not great visit. However, between the successful online interaction, the quality tires, and the overall friendliness I still have to go 4 stars. I also got my eligible rebates and they were explained well including the one I thought I was eligible for but actually wasn't. A little tweaking and this could easily be a 5 star location. For now, 4 stars it is.

I tend to be a fan of the Valvoline Instant Oil Change nationwide chain. While there's one closer…read moreto my home, I was in the McCordsville area today and decided to stop in and get an oil change even though it was just a wee bit early from my due mileage. While it should be obvious from the name, this is an oil change location and not a full-service mechanic. That said, they do offer full-service oil changes, battery replacement, headlight/tail light replacement, transmission service, differential fluid replacement, tire rotation, fuel system cleaning, windshield wiper replacement, air filter replacement, and fleet service. If I remember correctly, this is a 3-bay location. I pulled up and was taken in right away. This is a somewhat set-apart location in the outer parking lot of a Meijer with a brand new Crew Car Wash around the corner. There's also a small strip center across the parking lot with a Noble Roman's, Great Clips, and Verizon. The employees here were friendly and helpful. They did everything a full-service change offered at a fair price. I was in/out in just a few minutes. As a wheelchair user, I always appreciate when I don't have to get out of the car. Because this is a nationwide chain, they were able to pull up my records. I appreciated that. I also appreciated that they aired up my tires as I had one running a bit low. They were having a film discussion - I'm a film critic, so that was kind of cool. However, they were also super focused on what they were doing and doing the job well. This location was clean, professional, and in good repair itself. Overall, this was a positive experience and I would easily return. While I'll generally stick to the one closer to my home (Glendale area of Indy), I won't hesitate to come back here when I'm in McCordsville. As a side note, Valvoline frequently has coupons on its website that can help reduce the price a bit.

Burnette was excellent to work with! He didn't apply any pressure to purchase different services,…read morewhich I greatly appreciated. The staff were efficient, friendly, and explained everything clearly. I highly recommend coming to the McCordsville location for your oil change needs!