Scott from Auto Zone was my guardian angel this morning! He was there at 7am on Labor Day and was…read moreable to help my with my car. He was very knowledgeable and helpful. As someone who doesn't know a lot about cars, he kindly informed me without talking down to me. It turned out I needed a new battery for my car. I asked for his recommendation and he sold me a battery he told me he would put in his own car. Before telling me the price, he told me he could price match because he knew this battery was on sale at another store. He replaced my battery quickly and I was on my way. Although I frequently visit another auto parts store, I'll certainly come back to Auto Zone to experience this high quality service again.

Go for parts but not service. After my wife received a jump start I told her to run to this…read moreautozone. Whoever worked night shift on 01/12/2022 tested her battery and it was no good. But normally they would sell you a battery and change it for you but nope. This man made up some BS about having to remove the whole housing to get the battery out and we don't do that here. (lies, I took out the old one and put a new one in in 10 minutes just like any other simple battery). I'm assuming they did this bc he was too lazy and it was an hour until close, needless to say they aren't very motivated as a staff and don't care about loosing money.

Very slow and cashier doesn't ask for help, there's 5 employees and 1 only doing Cashier, I have…read morebeen standing here for 12 minutes so far and still no help at all.

This has been my go-to place for minor auto services. Every time I come here, I'm greeted and…read moretreated like a neighbor, not a customer. Very friendly and helpful staff. I recently went in to purchase new headlight bulbs and a new right-front casing for my parking light. The manager, I think his name is Lloyd, came out, diagnosed the problems, talked me through the problems, and helped me choose which lights to get and why. I thought my right-front parking light casing needed to be replaced, because the bulb had not been installed all the way, and it melted right into the casing. Lloyd looked at it, and told me it didn't need to be replaced as a new bulb would still work. He installed all the lights and patched up everything and so now, when I was prepared to fork over $100 or even more for the lights and new casing, I only had to pay a fraction of that because of the care and concern this place, especially Lloyd, had for me and my vehicle! Lloyd didn't charge me anything for the service (and it took around 20-30 minutes fixing everything). I feel bad though, as I forgot to offer him a tip for his service. He definitely deserved it! Thank you, Lloyd, and thank you Auto Zone for all your help!

if Mark isn't there These people are useless, literally the only person that spares a second of his…read moreday to get me sorted out. I appreciate HIM not the staff

With all the construction, I managed to pick up two nails in my tires. Brought them in. They were…read moreable to get right on them and fix them right away. And done right. I trust them as I go fast on these. Polite. Knowledgeable, gas prices the same as Walmart and they have 93 with no ethanol. Great for lawn equipment and generators. Extra : BBQ supply next door. Wow. Ray knows his bbq too. Got tires fixed right and some killer sauce and rubs.

They give great discounts on tires if you call on phone or stop by and tell them you are shopping…read morefor the best prices on tires. They can make a recommendation or you can tell them what you want. They can special order tires also. Great customer service by the way too. They will treat you like they want your business. They will give you a quote and can take you to the back and show you the tires if they have them in stock. See pics.

It's my first time using Wal-Mart Auto Center services. I came in for an oil change. I was greeted…read morewith a friendly smile. They got my information and they told me it will take about 40 minutes to get everything done. Out of curiosity, I timed to see if it would take 40 minutes. It took them 50 minutes. Not bad. When though I came in for only an oil change, they checked for everything and made sure my tire pressures were good. Overall, I was pleased with the services.

Opened in 2007 this is my favorite tire and lube express…read more They are the absolute best. Now, you know who works on my car. They keep tires on my vehicle and also make sure I change my oil on time. They are always fast and friendly. Customer service with a smile and will look you in the eye and talk to you and give recommendations. Simply will tell you how to save money next time, if you become a regular customer. In summary, I always try to bring my car here for service. Now, while you wait, I recommend going up front to look at magazines and books. In other words, You can also shop while they work on your car.

Trent is a boss. In and out in 5 minutes for a new battery and replacement. Knowledgeable and great…read morecustomer service. Get this man a raise and into a leadership position!

I would give this place 100 stars, if I could. They truly set a new standard when it comes to…read morecustomer service and I have always had the most positive experience with them. When I first started using them, my Honda Pilot had 225k miles and they could have easily taken advantage of my ignorance when it came to mechanical knowledge; however, they never tried to oversell repairs or charge me for a quick mechanical check-up before a long trip like the shops in the past did. The pilot needed a few repairs over the years, but 'she' just hit 310k miles and is still going strong. I recently took my 'new' 2014 Honda there to replace a bulb and they only charged me for the part, no servicing fee. They answer calls and questions with so much patience. Huge kudos to Skyler, he is always so helpful. They truly are an amazing crew and I wish more of their happy customers took the time to leave a review. . . They really deserve all the service business in Chatt.

I had a great experience with Premier! Was it pricey yes but I feel much more assured that quality…read moretechnicians took the time immediately after a quick call to get me into the shop. The customer service was great and completely helped me through the entire process!

If I could give 0 stars, I would. Do not bring your car here…read more The people that work at this location WILL scam you. They towed my car from a Firestone so they could "save me money" on a repair. They quoted me about $300 less all said and done. I told them full-well that I did not want to spend more than $2000 on my car. Over that point, my car is not worth putting more money into in my mind. AFTER the drive shaft was completed, they did a test drive and noticed that the engine mounts were bad. That would be an additional $3500. They explained it was very important that they complete the service because it could cause the drive shaft to fall apart again -- what was just fixed. Also, I had a team member say my car was worth way more than what it was actually worth in attempt to get me to approve the second job plus the scare tactics. They say they offer courtesy cars too, but there were none for us to use for 4 days either. Fast-forward to a week later since dropping it off, the manager ended up giving us a $150 credit. Complete BS. We explained that the initial inspection needed to be done. This way we could be quoted the end cost accurately. They said there is no way to know the engine mounts are bad without test driving it. In the video they showed of my engine bouncing, my car was stationary. Really? Absolutely no way it can be seen? Mind you, in a Google overview: "Yes, failing engine mounts on a 2012 Mercedes C300 can often be identified visually or through a stationary bay test without a test drive. A bad driveshaft affects the driveline while moving, but it does not prevent you from inspecting or testing the engine mounts while the car is parked." Can't make this up. There are several methods to check the engine mounts without a test drive. My car still sounds like shit, too. Waste of $5,500. Don't be fooled by the niceness you hear in your initial call.

I was running errands one day when my dash indicator light came on showing my rear tire with only…read more21 lbs of pressure?? I was next to tire discounters so I pulled in and asked them to help. Since I did not have an appointment, I knew I would have to wait - that was okay. The front desk clerk, who was very nice, came out to check my tire and sure enough we both could hear air escaping. I do not live very far from them so my husband came to pick me up while they fixed my tire. About an hour later tire discounters called , tire fixed and No Charge !!! My husband gets his car tires here and I will definitely be back. Thank you for your help . Mary Ellen Ciganovich

Recently had my tire sensors replaced and the tech found that one of my back brakes had not been…read morereplaced and was at a zero. I was able to quickly schedule another appointment and return 2 days later to have have the brakes done. Efficient and friendly service.

The service at this location has always been excellent. I brought my car in this time because I was…read morehaving trouble starting the vehicle. I left the car with Scott and he checked everything including the battery starter and alternator. They did not find anything seriously wrong and did not even charge me for fixing the issue. It's really nice to have a place you can trust to use for vehicle repair. It's also very refreshing to bring your car in for repairs and end up not being charged. Honesty and integrity are definitely highly valued here. I also always get my oil changed here too and have for some time. The whole staff is always courteous and professional. I have nothing but good things to say regarding this business. Will continue to use for future needs!

Honesty and integrity. Looking for a shop where the mechanics are professional, knowledgeable, and…read morehonest? This is the place. Scott Jett is the best mechanic you can get to solve your problems. I've known Scott for 6 years personally, and he also did my car work when he worked at Honda in Cleveland. 99% of the time, it's a crap-shoot when it comes to finding an honest shop that's not trying to rip you off. But at this Express Oil in Ooltewah, you need not worry. The first-rate service from the time you arrive until you leave is exceptional. Here's what you also should know. They are busy because they do top-quality work. Word-of-mouth keeps them busy. Call for an appointment. I happily drive from Cleveland to Ooltewah by-passing dealerships and other so-called 'mechanics", as I value trust-worthy mechanics who do what they say they can do, and give you a fair price, and keep you informed of what they do and why they are doing it. Peace-of-mind is valuable. Peace-of-mind is what you'll find here.

Keith and Matt were incredibly helpful. We were stuck at a truck stop in Charleston. They not…read moreonly searched and found difficult parts to acquire, but they arranged to have them delivered to our location. We can't thank them enough! Fantastic customer service! Anytime we're in the area, they will be our go-to.

I have owned 2 new T-680 Kenworth trucks. As I travel the US one of the most frustrating prospects…read moreis having any service work done. From the West coast to the East the answer is always the same, two or more days to get work done. They are generally completely non-emphathetic to my needs as an owner operator. My experiences at mostly all service centers have been tumultuous at best. As I started my week feeling less than positive and apprehensive that I would get a serious engine code resolved in a reasonable time. I finally meet a service team willing and able to resolve my issues and get me back on the road. The meeting started out troubling where I almost turned around and left. But having no place else to get warranty work done on my new truck I had no choice but to appeal to my needs. Once Gary the service manager came into the discussion I felt there was a chance I could get the work needed. I explained my position and other reviews on social platforms I had read and explained I did not want a repeat of any of that. Gary assured me that my concerns of work and professionalism would be his goal and his team to provide outstanding results. True to his word, the many engine code issues, leaky windshield, even greasing my fifth-wheel plate was done in a timely efficient manner. Gary was able to restore my faith in this one truck center and provide the world class services you would expect when owning a truck of this class. Kenworth the world's best. Thank you Gary and the MHC Team