I know nothing about cars but was having trouble today with my battery. I went in for some…read moreassistance and Brandon was so helpful in testing my battery and helping me select a new one. I asked if they could price match walmart and he even did that for me and installed it. They are all so friendly and helpful and have a nice selection of items. I was happy with the service and even though the prices are a little more the convenience and good service was worth it.

The staff are very helpful and friendly. Parts are of decent quality. Returns are handled without…read morehassle.

My experience with Firestone has varied around the country…read more However, I've found the managers and crew at Chattanooga's Market Street location go out of their way to do what's best in the customer's interest. While not all customers may not understand or appreciate the company's policies and restrictions imposed on employees, this group has always treated us fairly and respectful. Give them a chance.

Firestone kept my vehicle overnight just to quote me 1300-1400$ brake and front rotor job after…read moretheir "special savings event" I called Toyota immediately after and they said they can handle it for 600$ whoever is there is used to people paying whatever they say because of the area of Chattanooga it's in. Scammers!!!! kept my vehicle overnight for no reason because they thought it would be an easy job for the next day and quoted me 13-1400 for that simple job. Off to Toyota we go for good!

Trey & Karen are wonderful! No need for details, but let's just say they really went above and…read morebeyond - 5 minutes before closing!!

Normally have a great experience with this store but I recently had to get a new key fob for my…read morecar. They could not order the part without payment and then kept pushing the delivery date out. Stopped by on a Thursday and was told it was shipped on Wednesday. Stopped back on Saturday and was told that they still didn't have it and wouldn't until at least Monday or Tuesday. Just a bit irritated that I spent almost $400 for a product and service and it's been over a week and nothing to show for it. The misleading timeframe is a bit irritating.

These guys do a amazing job and do quality, and honest work at reasonable rates. Ive taken a few…read morecars to them and they never fail to do a awesome job without the long wait time. Most shops in town wont work on older vehicles pre 1980 or dont have the knowledge Jr shipleys does amazing with older vehicles

Very poor service with the crew there now. My auto was towed there reading P340 and P345. It was…read moreneeding a thermostat and camshaft sensor. After they were supposedly installed, I got a call from the shop that now "I need a radiator!' After the "radiator" was installed, they said it looks like it needs a "water pump" because the radiator coolant wasn't circulating through the engine. It seemed they were just doing one thing after another and CHARGING ME yet, STILL MY CAR ISN'T RUNNING without overheating. They were a rip off. I wouldn't recommend them for anything other than tires.

I had a fantastic experience at Discount Tire in Chattanooga! I'm a native Tennessean in from Los…read moreAngeles on business when I realized I needed new tires and wheels before my cross-country drive back west. Ethan was a total pro from the second I walked in. He took the time to show me every option and gave me a great deal. He even went the extra mile to call the Atlanta hub to make sure my wheels arrived before I had to hit the road. The wheels arrived exactly on time, and the tire pricing was actually better than the local wholesale clubs. Huge thanks to Ethan for the help and Corbin (the manager) for running such a tight ship. If you need tires or wheels, ask for Ethan!

6+ service Traveling thru Chattanooga and needed to replace…read morea tire (overheating) on our toy hauler. Called and confirmed they had our specific brand of tire. Professional service exceeded our expectations and we're back on the road ASAP. Many thanks for Ryan - (the handle bar mustache gentleman)

Trent is a boss. In and out in 5 minutes for a new battery and replacement. Knowledgeable and great…read morecustomer service. Get this man a raise and into a leadership position!

I would give this place 100 stars, if I could. They truly set a new standard when it comes to…read morecustomer service and I have always had the most positive experience with them. When I first started using them, my Honda Pilot had 225k miles and they could have easily taken advantage of my ignorance when it came to mechanical knowledge; however, they never tried to oversell repairs or charge me for a quick mechanical check-up before a long trip like the shops in the past did. The pilot needed a few repairs over the years, but 'she' just hit 310k miles and is still going strong. I recently took my 'new' 2014 Honda there to replace a bulb and they only charged me for the part, no servicing fee. They answer calls and questions with so much patience. Huge kudos to Skyler, he is always so helpful. They truly are an amazing crew and I wish more of their happy customers took the time to leave a review. . . They really deserve all the service business in Chatt.

I took my wife's car to Stapp for several repairs - an exhaust rattle, an alternator replacement,…read morean oil change, reinstalling an under-engine splash guard that had come loose, and replacing the electric door lock actuator on the passenger front door. All repairs were performed professionally and at a fair price. I would not hesitate to take her car there in the future for any needed future maintenance or repairs. This is an old fashioned 4 bay shop with no waiting room, so you will probably have to drop your car off and pick it up later.

Stapp was recommended to me by two friends who had worked with them before and received good…read moreservice. Sadly, that was not the case for me today. I came in with a vehicle throwing a certain code. I told them the code on my car and what was going on. After about 20 minutes, I was told I needed a major repair. That's fine. The bad part was as I was telling the service manager I would be thinking it over and come back, he THEN tells me I have to pay an $80 diagnostic fee. I expressed my disbelief since they advertise free estimates and I gave him the code, but he didn't really care. He proceeded to tell me how much his diagnostic machine cost and the monthly subscription for it. I asked what was covered under the free estimates. Apparently, it's the hand-written list of numbers it will cost for the repair. I didn't feel like they wanted my business. Strange considering I know my car needs other repairs, so who knows how much money they could've gotten from me? Certainly more than $80 wrapped into the final price of the repairs.

Keith and Matt were incredibly helpful. We were stuck at a truck stop in Charleston. They not…read moreonly searched and found difficult parts to acquire, but they arranged to have them delivered to our location. We can't thank them enough! Fantastic customer service! Anytime we're in the area, they will be our go-to.

I have owned 2 new T-680 Kenworth trucks. As I travel the US one of the most frustrating prospects…read moreis having any service work done. From the West coast to the East the answer is always the same, two or more days to get work done. They are generally completely non-emphathetic to my needs as an owner operator. My experiences at mostly all service centers have been tumultuous at best. As I started my week feeling less than positive and apprehensive that I would get a serious engine code resolved in a reasonable time. I finally meet a service team willing and able to resolve my issues and get me back on the road. The meeting started out troubling where I almost turned around and left. But having no place else to get warranty work done on my new truck I had no choice but to appeal to my needs. Once Gary the service manager came into the discussion I felt there was a chance I could get the work needed. I explained my position and other reviews on social platforms I had read and explained I did not want a repeat of any of that. Gary assured me that my concerns of work and professionalism would be his goal and his team to provide outstanding results. True to his word, the many engine code issues, leaky windshield, even greasing my fifth-wheel plate was done in a timely efficient manner. Gary was able to restore my faith in this one truck center and provide the world class services you would expect when owning a truck of this class. Kenworth the world's best. Thank you Gary and the MHC Team