My car wouldn't start the day after charging the battery 3 mornings in a row so I decided to have it checked and replaced if necessary, I charged the battery then drove 1.5 miles to the store. I called ahead of time to verify they provided the service and had a battery in stock for my 2012 Honda CRZ and was told they had 3, was given the prices and told the more expensive Extreme had more cells. (More cells? No such thing in my experience and I know a thing or two about automobiles)
When I got there an older gentleman was at the counter, asked for assistance and was told he could handle it. Not pleased he attached the device to my battery the told me it read to re-charge and re-test it, that he had to take my battery in the store to charge and that it would take a few hours. After questioning how often that happened (often) and what the results were (some passed some didn't) I decided to get a new battery figuring if I had the same problem with a new battery I had a short someplace.
He looked up what he had and said only one in stock, the Extreme but priced at the mid-range instead of the high end. (Where did the guy on the phone find 3?)
After paying for it he had to find someone to put it in, fortunately a driver offered to help. ( I forgot his name but he saved the day, my experience, and this review from being MUCH lower)
He noticed the battery I was sold was way too big, took the model number off my existing one and looked up the right one. Back in the store now the manager replaced the one I bought with what I needed, it was finally installed properly so my electronics weren't affected by the disconnection of power, and the driver who helped me the most was apologetic over my first time experience at the store.
What should have taken 30 minutes took over an hour and only one employee cared about my time and concerns over all the incorrect information and lack of customer service.
To the young man who helped me: Thank you! You genuinely cared and made the effort to satisfy me, I wish there were more folks like you in the world. If it weren't for you this review would be 1 star because I can't give less. read more