Came here today for a state inspection and there was an 1hr wait. The people were very polite and…read morethey did get me taken care of. They definitely seemed flustered and working inefficiently. But they were very polite.

I'm editing my post because the business responded & asked me to call a number that I already…read morecalled TWICE, they tried transferring me to the store, no one picked up, & I called back & I spent half an hour on hold waiting for the customer service dept to pick up. I talked to the assistance store manager which supposedly spoke to the store manager. The store manager didn't give a flip about the situation. I don't have any more time to waste with this ridiculousness! Consumer beware of this establishment!!! I was LIVID when I found out my 81 year old grandmother was charged $100 for an oil change on a 2008 KIA RIO yesterday at Take 5 Oil Change in Hudson Oaks!!! The "tech" told her the regular oil changes last about 2K miles & the premium changes 5K! BS! I tried calling the store. It sent me to some call center where a woman transferred me to that location. At the store, it went to some automated answering that beeped & had no ability to leave a message. I called back. This time, I talked to a man that claimed he sympathized with the situation & said he was transferring me to customer service & they can handle the problem. Y'all, I was placed on eternal hold for almost 30 minutes. I was so mad that I drove to the store myself while still waiting for customer service on the phone that was never picking up. I walk in the store & the man sitting behind the counter was on his phone. I promptly asked to speak with the manager & he said he was the assistant manager. Hands shaking, and trying very, very hard not to completely lose my temper, I explained how one of his employees basically stole from my 81 year old grandmother & I was pissed! I told him I hoped he didn't condone this behavior & explained what had happened. I asked for literature from which they explain the oil changes prices. He goes out into the shop area & produces a disgustingly filthy & greasy plastic pamphlet that is in SPANISH. He said that's the only ones that have to show customers. What!? I ask about the $55 oil change. He says those aren't currently available because who is responsible for ordering the inventory didn't order the items needed for those changes (interesting). I asked about the employee that lied to my grandmother about the 2K verses 5K oil changes. He just didn't know (BS again!). I told him I wanted a full refund for them taking advantage of her & the fact she's on a fixed income. At that time, he proceeded to call the actual manager. He returns & says my grandmother was explained about all the options & he was sorry but there was nothing he could do. Wow, ok! So, folks, I just want to warn you about the deceptive practices at this oil change establishment. Who takes advantage of an 81 year old grandma? Take 5 Oil Change in Hudson Oaks, that's who! I'm completely appalled by the entire situation. I took pics of the receipt, the eternal call waiting for customer service to pick up, the filthy pamphlet, the filthy window & the horrible conditions of their bathrooms. Not that I would ever use a Take 5 Oil Change to begin with, but I dang sure won't now! My mechanics response was "criminal."

This is hands down the easiest place to get your car inspection! Especially if you have time to do…read moreduring the middle of the day during the week. You will be in and out in less than 20 minutes, sometimes less than that. I've been here 3 times for inspections and each time has been great service from the owner, who is an absolute sweetheart! Just went today and was out in less than 15 minutes. Highly recommend if you are looking for great and speedy service.

Went today for the first time. I pulled into a spot that said emissions stay in car. Waited a few…read moreminutes and someone came out and asked who was before me and told me when to pull into the garage. Once I was in the garage the lady running the emissions test was as nice as can be. Told me exactly what to do and was friendly throughout the entire service even though it was so hot outside and she was working non stop! It was very quick and we'll be back.

The steal out of your vehicle. Had a gold chain taken out of my center console. Can't recommend a…read morecompany that has dishonest employees that steal from their customers.

The staff here is really helpful and very professional. I will continue taking my vehicles to this…read moreplace.

Went in for a vehicle inspection. It was the Tuesday before Thanksgiving and I went pretty close to…read moreopening time, but there were still about 2-3 other cars ahead of me. It seemed to be only a few people working, so one of them indicated that there would be a 15-20 min wait to get to me. I didn't have much else to do, so I got out of my car and waited in the lobby. The facility was clean and warm, and I settled in until another person came, confirmed my service request, got my keys and completed the inspection. He was very friendly, and the process/price wasn't bad either. It didn't take too long to complete and then I paid and was on my way. I would come back to complete this again if it's still an available service in the future.

Went in this morning for a state inspection and I've never had it so easy! Helps if you're the…read morefirst customer but also, they were incredibly courteous and fast, I was out within 10 mins! And you cannot beat a $7 state inspection! Would recommend!

Had my vehicle towed in because it was not running. They did their diagnostics on it and said it…read moreneeded an alternator. We agreed to the repair. Called to check on the repair two days later and the lady who answered seemed annoyed that I was calling for an update. $1052 dollars later it had a new alternator. Get 10 minutes down the road and the vehicle died. Called them and they basically said sorry about your luck. I said well something is obviously still wrong with it and he replied, would you like me to put the old alternator back on? Paying over a thousand dollars to still have the vehicle not run and they say sorry, SOL, is criminal. Will not do business with these crooks again and will be sure to spread the word to all those looking for a reputable mechanic. They should be ashamed.

My vehicle had the check engine light on and I could not get it inspected. I just knew it was going…read moreto cost a fortune to get it fixed. Birdwell Lube & Automotive quickly diagnosed the problem, fixed it the same day and it was extremely reasonably priced! Thank you Birdwell Lube & Automotive! You will always be my "go to".

I made an appointment to get my car worked on but when I showed up they told me they couldn't work…read moreon my car for several hours and it wouldn't be done by the time they told me initially. They do not honor appointments or value your time here.

I came up here and I asked for them to take a look at something on my car, and they basically…read morelaughed at me and told me they were a little too busy right now doing Big Boy work. I think they're sexist pretty rude.

Elijah (assuming younger one since there are two at this location) helped me today. Not at the…read morestore. On the side of the road. I had a flat and he'd just gotten off work. Just want you all to know what an amazingly kind young man you have working for you. We need more people like him in this world. I made a TikTok about what happened today and called the store and I'm posting this review. Everyone needs to know about him. The next time I need new tires or have any tire related issues I'm coming to see him! Please give him and this location your business! Also posing on Google!

With the recent cold weather I needed the air pressure in my tires checked. I stopped by and was…read moreimmediately greeted by the employees. Jarred assisted me with my tires. He was very friendly and professional. He took care of me quickly and answered all of my questions. Very good customer service at this location.

Quality service, The employees are nice and helpful. They…read morewere able to get my vehicle in and out pretty fast. Definitely Recommend.

There is no sense of urgency at this place. I stopped in to get an oil change at 11:00 am on a…read moreweekday. It took them 2 hours to change the oil in my car. There were only two other cars in the service bays! I watched the service guys just walk around and talk to each other. My time is worth nothing to them so I will not be back.